I don't have any confidence at all sorry. I've bought two frames from them and when you have an issue its radio silence with others saying 'they are probably working through their email backlog or wor... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
I don't have any confidence at all sorry. I've bought two frames from them and when you have an issue its radio silence with others saying 'they are probably working through their email backlog or wor... Se mer
Företaget har svarat
I bought my Aether 9 four years ago, had a demo bike first, lots of conversations about spec, collected it when I expected, have since ridden 10,000km on it and still have no desire to upgrade, becaus... Se mer
Pessima esperienza. Bike rotte e inutilizzabili. Abbiamo contattato l'assistenza ma nessuno ci ha risposto. Oggi, a distanza di qualche giorno, ho avuto modo di verificare che io ho commesso un error... Se mer
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Top notch. I've purchased 3 bikes from Bird over the years and have to say that every aspect of the product & business is worthy of 5 stars. The team's customer service both pre- and post-sales is... Se mer
UK designed and built mountain bikes, full customisation at an unbeatable price
Unit 8, Church Farm Business Estate, Church Road, RG27 0PX, Eversley, Storbritannien
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great advice and service, more than happy with my 120lt
Great communications with the guys at Bird. Friendly demo day and accomodating nature. Dan was happy to provide a trail ride of the area and even a nicer route back to Fleet train station. All round great day and even better bike! #aerisAM9
Super bikes and brilliant service. No hesitations in recommending Bird to anyone. Patient, relaxed and expert approach makes for a fantastic buying experience. I collected my bike and the guys were welcoming, set the bike up and offered to fit my pedals - all done without fuss. The bike is superb to ride and the Bird sales model means customers can specify exactly what they want. I couldn’t be happier.
+In all communications with Bird you’re talking to someone who is A) an actual person B) and actually knows what they’re talking about
+I’ve asked for advice a few times, and have received very honest advice. For instance, when buying my first Bird frame I actually downgraded the shock, as someone from Bird estimated that I wouldn’t need the piggyback shock in the terrain I ride
+Overall a ”lets make it work”-kind of attitude
Brilliant bikes and great customer service. Real people who will give you advice rather than just sell to you in my experience
The bikes from Bird are fantastic.
For being a direct sales brand, their customer support is great.
Questions about anything (relating to the bikes) will be answered in no time over email, its almost like shopping from a truly dedicated local bike shop.
Would recommend to everybody if their lineup tick your boxes.
Excellent buying experience. Good advice from the start, kept me informed throughout the process. Timescales were quicker than advertised.
Brilliant and fantastic Bird frame. Excellent products, excellent customer service.
Thank you guys!
From the first enquiry email I sent to Bird, right through to receiving my new Zero AM hardtail, their customer service has been absolutely first class.
I emailed and asked loads of questions before buying and spoke to them a few times and nothing ever seemed like a hassle and everybody who I dealt with were extremely helpful.
As for the bike itself,I think its a work of art. Fantastic to be able to customize your whole build. Rides fantastic.
All in all I would recommend both the bikes and the sales experience 100%.
Used their demo service to try an AM9. Didnt buy one but was impressed with set up and customer service.
looking for something a little different. The ability to custom choose your build is something that truly stood out for me. Great product, great service. What more can you say?
Great customer service, easy to talk to and very helpful.
Truly amazing products and service, Bird is a wonderful company all round. From arranging test rides and helping me choose the right components all the way to receiving the finished bike, I really couldn't have asked for more. The bike itself is spectacular, totally perfect for me, and the impressive range of component options helped make it so. Anytime I spoke to anyone at Bird, they always seemed as excited as I was to talk about my new bike; so great! Thanks so much!
Had the luxury of demoing one of their bikes in Swinley and couldn't have asked for a better set-up for that area!
Bird Cycleworks have been a pleasure to deal with right from the start. I'm not going to review my purchase as MTB's are a very personal desicion and there are plenty of opinions and reviews out there. This review is about the company and how it deals with it's customers, which is second to none. Buying direct is always a risk so i had done alot of research before contacting Bird. When i did, they answered my questions with the exact details i was after. After making a few changes to my order, mainly due to their suggestions, the ordering process was easy and fun. Infact i put together my bike on the online tool several times, each time changing the smallest of details. What a system! My Bird arrived 10 days later after being handbuilt by the same guys i had been able to talk to. The bike was well packaged with minimal building required and was built to the exact specification i had ordered. If you are thinking about ordering a Bird, go for it, you won't regret it!
Always a pleasure to deal with, excellent communication and products
Brilliant and fast service. Bike even better than anticipated. I would definitely recommend and buy from Bird again. A pleasure to deal with Bird from start to finish.
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