Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

So far, my experience with Birchbox has been great! I’ve had a few issues with packages not being delivered to my home address, but those problems were resolved quickly. I’m usually very happy with th... Se mer

Betygsatt 5 av 5 stjärnor

Birchbox has been a wonderful way for me to explore many different types and brands of beauty products that I normally wouldn't have the patience to shop for! On occasion, they have substituted diffe... Se mer

Betygsatt 3 av 5 stjärnor

not sure there is a real value any longer. I started with Birchbox when the boxes were 10.00 a month- today they are 20.00 or more. Finding samples that are dried out and unusable ( mascara, liquid ey... Se mer

Betygsatt 3 av 5 stjärnor

The experience has really changed… The price has doubled since I started my membership, but the products are still the same size. There are not separate boxes anymore, or encouraging names like “... Se mer

Företaget har svarat

Företagsinformation

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  3. Hälsocenter

Om Birchbox

Skrivet av företaget

Birchbox is a monthly subscription box for beauty lovers, designed to help our members discover the best beauty and lifestyle products! Each month, members enjoy a customized box brimming with deluxe samples spanning makeup, haircare, skincare, wellness products, organic-based products, and other cosmetics. This membership makes it easy to try out a new makeup trend, be introduced to a new skincare brand, or discover a new favorite product. With Birchbox Customization, our customers now have the exciting opportunity to hand-pick the exact samples they want to receive each month, and can even opt for a few full-sized products! Join Birchbox today to unlock a world of beauty exploration tailored just for you!

Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 50 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,9

Alla omdömen

(1 145)

109 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 3 av 5 stjärnor

The pricing is a bit expensive

The pricing is a bit expensive, also, it never caters to what I ask for....i ask for fragrances, lip products and I always end up with hair products in my box instead of what I asked for,

13 maj 2026
Logotyp för Birchbox

Svar från Birchbox

Thank you so much for taking the time to share your feedback, as it will be shared! We did want to mention that each month you’ll have the opportunity to customize your box so you can select products that best match your preferences. While your beauty profile helps guide recommendations, part of the Birchbox experience is also discovering new products and stepping a little outside your usual routine. We love introducing members to exciting alternatives and new favorites they may not have otherwise tried! That’s why we always encourage customization each month to help ensure your box includes the products you’re most excited to receive.
xo,
Birchbox

Betygsatt 5 av 5 stjärnor

Customization

I love being able to customize contents. Items are high quality and always pleased with my box.

13 maj 2026
Betygsatt 4 av 5 stjärnor

I liked the old Birchbox better

I liked the old Birchbox better. I liked that I could go online and buy the larger container of products that were in the box. I've tried to purchase numerous items and you don't have them. I still love the fact that I get to try different products. I just want to purchase from Birchbox, not have to go look for them somewhere else.

13 maj 2026
Betygsatt 3 av 5 stjärnor

I did not get a chance to customize box.

I did not get a chance to customize box.

13 maj 2026
Logotyp för Birchbox

Svar från Birchbox

Thank you for your feedback! While customization is always open from the 1st through the 5th of each month, if you ever happen to miss the customization window, please feel free to reach out to our team as soon as possible at info@birchbox.com. If your box has not yet entered the fulfillment process, we’re always happy to see what we can do to help accommodate your selections.
xo,
Birchbox

Betygsatt 4 av 5 stjärnor

I like that I can pick out what I want…

I like that I can pick out what I want every month. I like the quality of the products, and the opportunity to try out different things. I don’t like when the items I want are sold out before I even get a chance to make my selection. I also wish there were more items to select from on each page. It’s hard to pick one item when there are only 5 items on the page, and I don’t have a use for 4 of them, then the 5th one that I want is sold out.

13 maj 2026
Betygsatt 3 av 5 stjärnor

The experience has really changed…

The experience has really changed…
The price has doubled since I started my membership, but the products are still the same size. There are not separate boxes anymore, or encouraging names like
“ the amazing Jane Doe” etc. those little things really made the experience fantastic.
It has gone from a bright spot of fun in my month to a functional way to get samples that I can try before purchase while avoiding a department store.

13 maj 2026
Logotyp för Birchbox

Svar från Birchbox

We truly appreciate you taking the time to share your feedback regarding your membership experience. We are always working to improve our offerings and sincerely value your insights as we consider future enhancements.
xo,
Birchbox

Betygsatt 3 av 5 stjärnor

Overall I have loved this subscription…

Overall I have loved this subscription but my last 2 boxes in a row have been lost or returned and nothing was proactively done to make it right. If it happens a 3rd time I will cancel my subscription.

12 maj 2026
Logotyp för Birchbox

Svar från Birchbox

Thank you so much for your review! We’re so happy to hear you’ve been enjoying your subscription overall, though we’re sorry to hear that some of your packages were lost in transit. While we’re unfortunately not automatically notified by shipping carriers when a package does not arrive successfully, our team is always here to help if any issue comes up. We’re glad to see you were able to connect with our support team and that a replacement order was sent out right away. Should you ever need assistance in the future, please don’t hesitate to reach out to us at info@birchbox.com. We’ll always do our best to make things right.

xo,
Birchbox

Betygsatt 4 av 5 stjärnor

For the most part everything is…

For the most part everything is excellent. Sometimes I find the choices redundant. My last 2 boxes were great. A lot of great things to pick from. This last box that’s coming in May, I didn’t find the choices to be that great.

13 maj 2026

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer