Biorootlabs Omdömen 

Svar från Biorootlabs

3 dagar sedan

We're delighted to hear that you had a smooth and positive experience with us! Thank you for taking the time to leave such lovely feedback.

At BioRoot Labs, we always strive to make every interaction as easy, efficient, and helpful as possible. Knowing that our service met your expectations truly makes our day.

Svar från Biorootlabs

3 dagar sedan

Thank you for sharing your experience and for your kind words about our customer service! We’re really pleased to hear that our team was able to assist you promptly and process your cancellation without delay.

We'd also like to clarify that our monthly subscription option is presented during checkout, directly above the Add to Cart button, with the same font and visibility as the surrounding information. It clearly states: "Save 20% with automatic refills. Shipped every month. No commitment. Cancel anytime." This is intended to ensure customers can see that they are selecting an automatic monthly delivery option before completing their purchase.

We understand that checkout options can sometimes be overlooked, and we appreciate you highlighting this as a reminder for other customers. Our subscriptions are completely flexible, with no long-term commitment, and customers can manage or cancel them at any time through the Manage Subscription tab at the top of our website.

Thank you again for giving BioRoot Labs a try and for recognising our team's efforts. Your feedback helps us continually improve the customer experience, and we genuinely appreciate your support!

Svar från Biorootlabs

3 dagar sedan

It's so lovely to hear that you've had a great experience with our customer service! Thank you for taking the time to share your feedback.

We're delighted that our team has been able to assist you promptly and make a positive impression. We completely understand that it takes time to get familiar with a new supplement, and we appreciate you giving our Turmeric Curcumin 95 capsules a try.

We hope your experience continues to be a positive one, and we'd love to hear how you get on as time goes by.

Svar från Biorootlabs

3 dagar sedan

We're so happy to hear that things are going well so far! Thank you for giving our Turmeric Curcumin 95 capsules a try and taking the time to share your experience.

We completely understand that natural supplements can take time, and consistency is important when incorporating them into your daily routine. We appreciate you giving the product a fair chance and hope you'll continue to have a positive experience.

Thank you again for your trust and support. We're rooting for you on your wellness journey!

Svar från Biorootlabs

4 dagar sedan

We're so happy to hear that your second order has arrived safely! Thank you for continuing to choose BioRoot Labs and for placing another order with us. Your support truly means a lot!

We're sorry to hear you weren't able to apply a discount code this time and had to pay the full price. We certainly appreciate you bringing this to our attention. Please feel free to contact us at info@biorootlabs.com so our team can look into this and see how we can assist.

We genuinely value your loyalty and want you to feel appreciated with every purchase. Thank you again for being part of the BioRoot Labs family!

Svar från Biorootlabs

4 dagar sedan

It's wonderful to hear that you've already noticed some relief after your first couple of weeks! Thank you so much for sharing your experience with us. We truly appreciate your patience as you continue your journey with our Turmeric Curcumin 95 capsules. Everyone's experience can be different, so we hope things continue positively for you. Please remember to follow your healthcare professional's advice, especially when managing sciatic and arthritis pain. Your trust and support mean so much to our team, and we're grateful to be part of your wellness journey!

Svar från Biorootlabs

4 dagar sedan

We’re so grateful for your kind words about our communication, but we're truly sorry that your first delivery is taking so long! We completely understand how disappointing it must be to wait a month for your order, especially when you're looking forward to receiving it.

While we're happy to hear that our customer service has been responsive, we certainly don't want shipping delays to take away from your overall experience with us.

Please reach out to our team at info@biorootlabs.com with your order details so we can check the latest shipping updates, investigate the delay, and help get your order to you as soon as possible.

Your patience means a great deal to us, and we genuinely appreciate the opportunity to make this right. We look forward to getting your turmeric curcumin capsules safely into your hands. Thank you so much for your understanding and support!

Svar från Biorootlabs

4 dagar sedan

We sincerely appreciate you bringing this to our attention, and we're sorry for the frustration and concern this experience has caused. We completely understand how upsetting an unexpected charge can be.

We'd like to kindly clarify that the subscription option is presented during checkout, directly above the Add to Cart button, and clearly states: "Save 20% with automatic refills. Shipped every month. No commitment. Cancel anytime." This is displayed prominently in the same font style so customers can clearly see when they are selecting the subscription option.

Please know that subscriptions are completely flexible and can be managed or cancelled at any time through our customer portal. Simply click the "Manage Subscription" tab at the top of our website. There is no need to follow any links in our emails. Just log in using the exact same email address used when placing the order.

We'd also like to reassure you that the subscription associated with **j***i***s***t@bigpond.com** has been cancelled, and no future subscription orders will be shipped to you.

Regarding your refund concern, we'd genuinely appreciate the opportunity to investigate the charge further and help resolve this matter. Please contact us at info@biorootlabs.com, and our support team will be happy to assist.

Your trust and satisfaction mean a great deal to us. We're truly sorry for the inconvenience and appreciate the opportunity to address your concerns with care and transparency.

Svar från Biorootlabs

4 dagar sedan

What a lovely compliment! Thank you so much for your kind words and encouragement. We're absolutely delighted to hear you're happy with your experience. Your support means the world to our entire team, and it motivates us to keep doing our very best every day. Thanks again for choosing BioRoot Labs!

Svar från Biorootlabs

4 dagar sedan

It absolutely makes our day to hear that you're happy with your experience! Thank you so much for taking the time to share your feedback. We're truly delighted that you're satisfied with the results and appreciate you choosing our Turmeric Curcumin 95 capsules.

Your support means the world to us, and we're grateful to have you as part of the BioRoot Labs community. Thank you again for your trust and encouragement. Here's to your continued satisfaction!

Svar från Biorootlabs

4 dagar sedan

We're genuinely sorry to hear how upsetting and frustrating this experience has been, and we appreciate you taking the time to share your concerns with us. We certainly don't want any customer to feel that their trust has been misplaced.

We'd like to clarify that our subscription option is presented during checkout, directly above the Add to Cart button, and clearly states: "Save 20% with automatic refills. Shipped every month. No commitment. Cancel anytime." This is displayed prominently so customers can see when they select the subscription option.

Subscriptions are designed to offer flexibility and can be managed or cancelled at any time through our customer portal by clicking the "Manage Subscription" tab at the top of our website. There is no need to follow links in our emails; customers simply log in using the exact same email address used when placing their order. Once cancelled, no further subscription orders will be generated or shipped.

That said, we're particularly concerned to hear that you previously contacted us requesting cancellation and removal of your stored payment details, yet experienced another charge. We take this seriously and would really appreciate the opportunity to review your correspondence, account and payment history to understand what happened.

Please reach out to us at info@biorootlabs.com so our team can personally investigate and address your refund concerns. We respect your decision to contact your bank and raise a dispute.

Your trust means a great deal to us, and we're truly sorry for the stress this situation has caused. We hope to have the opportunity to look into this properly and work towards a fair resolution.

Svar från Biorootlabs

4 dagar sedan

It truly warms our hearts to know we could make your day a little easier! Thank you so much for sharing such lovely feedback. We're delighted that our team's quick response and helpful support made a positive difference, especially on a busy and chaotic day. We'll be sure to pass your kind words along to Rosie, as recognition like this means so much. We genuinely appreciate your trust in BioRoot Labs and are always happy to help whenever you need us. Sending you our warmest wishes for calmer, brighter days ahead!

Svar från Biorootlabs

Uppdaterad 3 dagar sedan

We're absolutely delighted to receive your positive feedback! Thank you for your kind words about our Turmeric Curcumin 95 capsules and customer service.

Providing quality products alongside friendly, reliable support is something our whole team is passionate about. It means so much to know we've delivered a positive experience.

Svar från Biorootlabs

4 dagar sedan

We’re truly sorry for the confusion and inconvenience caused by receiving more products than you expected. We completely understand how frustrating this must be, especially when you only intended to order one.

We'd love the opportunity to look into your order and clarify what happened. Our subscription option is displayed during checkout, directly above the Add to Cart button, stating: "Save 20% with automatic refills. Shipped every month. No commitment. Cancel anytime." This allows customers to choose automatic monthly deliveries at a discounted price.

Subscriptions can be freely managed or cancelled through our customer portal by clicking the "Manage Subscription" tab at the top of our website. You can log in using the exact same email address used to place your order, without needing to follow any email links. Once cancelled, no further subscription orders will be generated or shipped.

We'd also appreciate it if you could contact us at info@biorootlabs.com so our support team can review the additional deliveries and assist with your cancellation request.

Your satisfaction genuinely matters to us, and we're passionate about making sure every customer has a positive experience. Thank you for giving us the opportunity to put things right!

Svar från Biorootlabs

4 dagar sedan

We’re genuinely sorry that this experience has left you feeling frustrated and disappointed. We truly appreciate you sharing your feedback, and we understand how concerning repeated charges and unexpected deliveries can be.

We'd like to clarify that our subscription option is presented during checkout, directly above the Add to Cart button, and clearly states: "Save 20% with automatic refills. Shipped every month. No commitment. Cancel anytime." This is displayed prominently so customers can clearly see when choosing the automatic refill option.

Subscriptions can be freely managed or cancelled through our customer portal by clicking the "Manage Subscription" tab at the top of our website. There is no need to follow links in our emails; simply log in using the exact same email address used to place your order. Once cancelled, no further subscription orders should be generated or shipped.

However, we're particularly sorry to hear that you continued receiving charges and deliveries despite attempting to cancel. We'd really like to investigate this properly, review your account and billing history, and understand why this happened.

Please contact our support team at info@biorootlabs.com so we can personally look into your concerns, including the unexpected shipments and return options.

Your trust is incredibly important to us, and we never want anyone to feel disappointed with their experience. Thank you for bringing this to our attention and allowing us the opportunity to help make things right.

Svar från Biorootlabs

4 dagar sedan

We love hearing that everything went smoothly! Thank you so much for your kind feedback. We're delighted that you found the process easy and hassle-free. We always strive to make every step as simple and enjoyable as possible for our customers. Your support means so much to us, and we truly appreciate you choosing BioRoot Labs. Thank you for being part of our journey!

Svar från Biorootlabs

4 dagar sedan

Thank you so much for letting us know, and we're sorry to hear you weren't able to use the product due to your doctor's advice. We completely understand that your health and well-being must always come first, and we fully respect your decision.

We appreciate you taking the time to return the capsules and would be happy to help with any questions regarding your return or refund. Please feel free to contact our friendly support team at info@biorootlabs.com so we can look into everything and assist you further.

Your experience matters to us, and we sincerely appreciate the opportunity to have served you. Wishing you all the very best!

Svar från Biorootlabs

4 dagar sedan

It’s wonderful to hear such lovely feedback! We’re truly grateful for your kind words and recommendation. Making sure our customers feel supported and confident in their experience means so much to us. Thank you for choosing us and for your trust in our products. We really appreciate your support!

Svar från Biorootlabs

4 dagar sedan

We’re so pleased to hear you had a positive experience with us! Providing accurate information and professional, helpful service is something we truly pride ourselves on. Thank you for taking the time to share your feedback and for your support. It means a lot to our team!

Svar från Biorootlabs

4 dagar sedan

We’re delighted to hear you received such helpful service! Making sure our customers feel valued, supported and well looked after is always our priority. Thank you so much for your lovely feedback and for choosing us. We truly appreciate your support!