Biolife Plasma Services Omdömen 1 105

Nowadays it seems this organization is an accomplice for the government; asking donors to bring social security cards, DL's, proof of citizenship and proof of physical address. Many people who come here do not even live where they say they live, but of course they receive their plasma (illegal); then others cannot disclose address due to legal reasons and protection, and those cannot donate and are banned by the law (illegal and discriminatory). The young ladies have not "tact" in many cases, causing people horrible bruises for days. They never answer the phone and there is never a real "general manager" on site. The information they collect, although they say they do not share it, they do share it with other governmental institutions.

Also, one nurse had to try my veins 3 times, leaving me with bruises in my arm for days, which they questioned the nature of, really? You have to insert the needle 3 times to get a good spot? and I heard this happens all the time. What does the Health Department do about it?

Do not fall for the money, be aware and wise on decisions involving your personal information to ANY entity, institution, organization, individuals. Do not be naive. My suggestion only.

Waited forever to get un stuck . The new girl training needed help everyone stood around and watched her struggle.

Most of the staff here is great to work with, but then there are some of the nurses that need lo learn how to interact with donors.

I would not recommend choosing this company for your plasma donation. They invited me because they were offering a small amount more for new customers. When I did the math it was only $75 more for 8 visits at the Beaverton location and only $25 more for 8 visits to Vancouver. This is compared to octapharma which I would recommend. BioLife makes you feel like a cattle being herded and branded. It has a real stuck up yuppie West side type of worker there. Generally condescending approach and borderline offensive questionnaire and check in procedure. Will not be returning. To boot you have to fight highway 26 traffic after leaving a bad experience

Employees are very kind and helped me through the donating process because I don’t do well with needles. But they shorted me $100. I referenced a friend and we went in together for her 2 sessions she needed to complete, the website and employees confirmed she only needed to go twice and tell them I was her reference and I would get the $100. I went to donate 5 times total. I stopped donating when I called and asked why I hadn’t gotten the $100 yet and the lady on the phone said management would call, they never did. So I went in to ask and they just sent me to management and then the nurse and the nurse told me my friend would have to go a third time for me to receive the $100, he didn’t know why and told both my friend and I that all of our donations were complete and good and nothing was actually wrong, the system just messed up and there was no way to fix it. To give context, I was a college student athlete and was banking on that $100 to be my gas money for my drive home because I lived 4 hours away from school. I just think there should be a better fix if someone is not getting the money they were promised from the website and the employees, instead of saying my friend has to donate a third time and it should make the payment go through but other than that they can’t do anything.

Employees are friendly & helpful. The app is ridiculous! Sometimes it works & sometimes it doesn’t! Why???? In this day and age for a company as large as BioLife to not have a user-friendly app and one that can always be accessed is very disappointing. I don’t understand why their app keeps saying that my token doesn’t match. I only put in the numbers they send me in my email. After trying several times it locks me out for a while. I know I’m getting their code right because I write it down. Guess they don’t want me to donate because I can’t make an appointment.

Is it me or is biolife pumping more plasma but paying less? I've been donating for over 8 yrs and am getting less then when I was 8 yrs ago. And the amount of plasma they pump is higher then before, but I'm making Less I mean I still do it to help those in need but inflation is high and I can use more pay I hope bio life looks into paying more.

The facility is clean and most of the staff is friendly but that is about the only good thing about Bio Life. They pay so little that it isn't worth the trip and their staff is poorly trained. There isn't a visit that I haven't had one technician stick me and not be able to hit the vein. They either keep trying or have to call someone else to do it right. It takes a good week or more to get the bruise to fade. You cannot contact this company with a question and get a response. I've been trying for weeks to get an answer about needing a code on your account. They have just started making you get a code through your email to access your account. That means if you want to see the balance on your card while shopping, you have to be able to get an email code.

I used to love this business, they had great incentives and seemed to really appreciate their donors. Lately they have been playing this game where they try to see how little they can offer for donations. It was a good little second income for a while but I can’t help but think they are taking advantage now.

I went in to donate and the lines were long and only 3 sections open. I cant figure out why they make so many appts and have no one there to take care of people. I left after fifty minutes. After standing there, I estimated that it would have taken about another fifty minutes before I would have gotten back to donate. I doesn't seam like they value other peoples time.

Carrie is up front and so helpful and efficient and they keep the line moving while smiling, thank you for all you do

Today I was having a good day until it was time to donate some Plasma at the Temecula BioLife i came across a person name Summer as she was doing my arm she kept on talking like she was on some type of drugs she had Increased Talkativeness and i guess since she was so lost in her words she bruised my arm I'm very unsatisfied about how things went today I hope I don't see her in the future or hopefully no one will be seen by her

They're very unprofessional and very rude at the Getz road location. They do not help or answer questions. They're quick to just get you out of the door. You would think they would try to help as much as they can but they don't. One nurse said my veins were good to go the other said no and started being snarky and rude. Also the supervisor was very unprofessional and rude her name is Kathy.

While donating I was asked by (then pressured) by one of the plasma center technicians, (Hayley) to use a arm for donation I expressed discomfort in using. The result was an additional, and unwanted puncture site that could have been avoided if the donors request relating to their own body took precedent over what made staff's job less taxing.

While it is understandable that alternate veins are needed at times to complete donations successfully, it is something entirely different to pressure a donor into doing so solely to avoid a minimal amount of effort.

Well they don't care about updating the system so New people can get in and there super slow when someone needs help with something

Hemetoma hemetoma. They wrongly inserted the needle and it causes deferments and you loose donation option for 8wks.
Since most phlebotomist are trained within its best to find a good one and request them.
Or consider CSL plasma, their competitor.
Best of luck💪

I really liked this company up until I had leg cramps during a donation and had to be taken off the machine early. So I lost maybe 5 to 7 ml of blood that wasn't returned. Because of this they deferred me for 8 weeks. Luckily they have competition in town. Guess after somewhere around 390 donations without error heaven forbid something goes slightly wrong on my end.

By far the worst plasma donation spot ever. Not one but twice came here from Poinciana was refused due to their system issues. They lured me back with a return donor bonus. I scheduled my appointment on the app. Now the app will not allow you to schedule an appointment to donate when you are due for a physical and instead will have you scheduled a physical. Again this did not happen and instead was told to schedule a donation. I did everything correctly. When I arrive they tell me the system has issues and that i need to return another day. They refused me a phone number for corporate or the site supervisor. They said to call the main number which is funny because no one ever answers the phone there, ever. No accountability and no respect for the donors. Do not waste your time!!!!!! Go to Biomat on Main St. They actually respect their donors.

I went to the Richmond VA location. 100 percent the best place to go in the Richmond area. Everyone was super nice, friendly, caring and knows what they are doing. They have a great staff everytime I have gone in. I may be new to biolife but 100 percent better then CSL and octapharma by far. They have a great app that is easy to use and it tells you if it's too soon to donate as well. Definitely will recommend!!

Workers there are very good and nice, although the point or reward system is still broken and is refused to be fixed by higher ups as they continue to lower the pay amount each month.