Biolife Plasma Services Omdömen 1 105

Long wait times, if you’re 10 mins late you can’t donate yet you might wait an hour past your scheduled time to get a bed. Techs will f up your veins I have multiple pics to back this up after techs missed my vein and had to readjust or get another tech. This has never once happened at another center. You have to get out of line for another line for a nurse to say…wow that looks bad…but do you have another vein we can try? A tech tried to enter the person before me’s info into my account after saying she has adhd and I had to tell her she never took my vitals. I wasn’t given the choice to upload photos

I go to the BioLife on North Battlefield in Chesapeake VA.
They just replaced their equipment which is great, it takes less time to donate and there are plug ins for chargers on the side of the bed.
They he issue is this, they have row after row of beds but only 2 cuffs for larger size people so we have to wait until one of those people are done until you can donate. If the two people in front of you need the cuffs you get to sit (or lay) around for an hour until they are done.
They have 30 “beds” here so why are their only two cuffs?

This review is about not a specific branch but the company overall. as someone who donated for years and took a break for a few years and came back I am disappointed. The "new" payment structure (about 110 a week for me) seems better than the old system (70 a week) except you no longer get an end of month bonus. so, you're actually making less. and for me donating more! I am donating more than I used to and I've lost weight and get paid the same as smaller donors that take less time. They also clearly have less staff so you'll sit waiting to get poked and sit waiting to be disconnected. only do it if you sorely need the cash. used to do it just for fun money on the side, not even worth that anymore.

This is for the BioLife on Morganton Rd in NC; needed money, so I filled out the online forms, and made appt. I've given blood/plasma when I lived in TX, so I'm not new to this. However, I kept getting a bad feeling I couldn't shake off, so when something conflicted with the appt, I canceled. Need money again, so I scheduled appt online. This morning, I looked up directions and read the reviews. It's very concerning. Most are 1 star, and the pictures are disturbing. I have tiny veins. Even the nurses at my primary will have problems, and I end up with bruises, sometimes large. And reviewers warn of wait times of 4/5 hrs (!). I'm in good health, but I'm 74 and can't stand very long w/o legs hurting. I canceled. Unless BioLife has consistent good reviews/service, I'll stay away.

Promoted through SPAM - avoid if possible

I have been donating my O-neg blood and plasma for many years after getting a pacemaker. I am 77 years old. My neighbor suggested I try BioLife, so I went to this location on Richmond Avenue.

There was only one person at the Check-In counter so I had to wait 20 minutes. Once I checked in, which took 5 minutes, I waited another 5 minutes before seeing the first screening unit. The screening took about 5 minutes. I then waited for 10 minutes to visit with a nurse for a physical exam. The exam lasted only 5 minutes. The nurse told me I was not eligible to donate because I had a pacemaker.

That's odd. I've been donating for years with a pacemaker without a single problem.

I asked the nurse why the disqualification wasn't posted on their website. The nurse didn't apologize.

So, I wasted $45 on Uber and 1 hour of waiting in lines just to be denied. This place was a zoo. They were short staffed which caused very long lines. I only met one staffer who was pleasant, the rest appeared to be rushed and unconcerned. One nurse appeared to be frantic while trying to move customers along.

After witnessing all of this, I can't imagine why anyone would go here except those who were hard pressed to get some money.

Thanks, but no thanks. I'll continue to donate for free at Gulf Coast Blood Centers where I'm surrounded by pleasant staff and get free snacks, including Otis Spunkmeyer cookies.

I donate regularly at the Austin branch. Whilst their staff are mostly just disinterested, I had a staff member be rude and I caught him mocking me to
his colleague. When I took it up with his manager she was extremely rude and threatened to ban me. I tried to discuss via the contact form on their website, and my messages were ignored three times. They really don’t value their donators time at all.

I have been going to the BioLife in Mckinney Texas for over a year now with somewhat no problems. Well, I was there last week and right after the lady started the process, my left left started twitching, which it usually does many times through the months. So I decided to start recording a video of my leg with my cellphone. Well, my cellphone is a piece of junk so it started taking photos instead of a video so i had to keep "messing" with my cellphone so all of a sudden this woman comes to me telling me to "ERASE THOSE PHOTOS AT ONCE"!!! I was caught off guard so I told her that I was trying to take photos of my leg and she still insisted on me to erase the photos. So I told her "ok". So when she walked away, I grabbed my cellphone and was trying to delete the photos and my cellphone started acting up again. So as i continued on trying to delete those photos.. she came up to me again and said "I told you to delete those photos and you continued to take photos" and I was like "WHAT"??? So then she proceeds to stop the machine and she says "I talked to my manager and you are now deferred permanently"! I told her "what? I was erasing my photos" and she continued to argue with me and basically told me to pound sand! I have NEVER had someone like that treat me as if I was a criminal. NEVER! It was horrible! I do not go to the plasma center for myself. I do not need the money. I was donating the money to the SPCA. Well, I have always thought that that particular employee was a little racist towards people like me. I am sorry to say that. I have never thought in my life that I would admit something like that because I have never been discriminated against before I have have always said for the past years that its Caucasian peole that have been discriminated against for teh past 6 years. I am Hispanic. But this is the first time in my life that I really feel that this Caucasian lady wa not pleased with me because I am Latino. She would always not smile when she was near me and the vibe was not good when I was there. I just do not understand why she treated me the way she did. I would totally understand if I was warned before to not take photos and then If I did it a second time, then I would understand why they would kick me out of there. But why else was I kicked out of there the first time i took those photos??? And it was supposed to be a video of my leg twitching but my cellphone took photos instead. And thats why I was literally kicked out. But that's ok because I started going to Grifols plasma center in Carrollton Texas and they welcomed me with open arms and they pay way more. So more money for my fur babies at the SPCA. What a HORRIBLE experience at Biolife. I would not EVER go back....even if they payed me a million dollars!

Kennesaw GA location. I am livid with how poorly I have been treated like a criminal and I strongly recommend you go somewhere else like ADMA. You will notice many other here mention ADMA as they are great! But here? Many negative reviews!! That and a comedy of errors and hassles! But I really tried! I started going there in March of 2025 and nothing but hassles.

Power outages. Cancelled appts with emails at 3am and no texts. Bruised my arm so badly for a month and I almost never bruise. Then some kind of borderline test retest for protein with my SPE and that was it for me. They also herd you like cattle in there with low privacy walls and loud music.

I left and went down the street to ADMA who has a much more doctor office feel and no hassles and have never had an issue. Great center! Only issue is they are not open on weekends and BioLife is. A new issue with my work schedule that is hectic 12 hour shifts.

I went back last August to check and see if I could get back with them to be able to donate on weekends and to see if things improved. They told me I needed to take the SPE again and check back. Well that took four times and four visits!!! One was inconclusive and then they lost two others! I had to keep calling them and going to find out.

Finally one great staff member took the time to get me the test again and personally followed up and FINALLY all was fine and just needed a physical to start donating again. This is where I made a mistake on timing and their reaction is why I am told I can NEVER donate there again. They treated me like a con man or criminal and was totally a disgrace.

I scheduled and went for a physical and donation and all was normal. They then told me that I had donated somewhere else 4 days earlier on a Friday as this was a Tuesday. I believed 1000% that was two weeks ago or more at ADMA and was NOT me! They showed me on the screen and because of this they told me that I was permanently deferred/banned and the manager literally told me I was committing fraud! I got up and stormed out from that unprofessional reply to me!

I went strait to ADMA and had them confirm my last appts and THEY WERE RIGHT and I was wrong! They WERE the previous week. My hectic work schedule made me lose track of the weeks and I made a mistake. But the reaction a rude accusation to this is where I am now taking issue. I emailed them TWICE explaining what had happened and apologized for my timing error. As is the case with this place it took two times to hear back. When I did it was a short and to the point. Again treating me like someone who had committed a crime. "We understand that honest mistakes occur, but unfortunately, the permanent deferral cannot be removed."

So I have deleted my app and destroyed my Debit card from them. They are a mess and treat their donors like cattle. Drag them on. Terrible communication and follow up.

I should have never bothered to waste my time with this place. You should not either! ADMA is just under the 575 bridge to the left. They are wonderful kind and professional. Go there instead. Only negative is they are only open M-F 6-6. Done here!!!! Just the worst!

Get better people who care when they stick with you and are not careless about it. I was not impressed and ended up getting a better system. Need to be careful about how they talk to people. We are doing them a favor by giving plasma to the people who need it. I have only been there three times, but the last time I went was awful.

Do NOT go to Bio Life in Kissimmee florida I went on Tuesday and it was awesome I gave them a 5 star rating on google reviews and went back yesterday and a nurse by the name of ivey jammed the needle in my arm 😳 and when I asked him why he was being so rough he smirked at me like it was funny and oh this happens sometimes , it was hurting very bad and turned purple and a big purple knot came up I told him to get the hell away from me and asked for a supervisor the supervisor took me in a room upfront and i asked her to look at camera because jammed needle in my armnshe said he followed protocol and slipped up and disclosed she knew him personally that she hired him . I asked how many times has he done this in the past she told me that was none of my dam business, So now since I said something about her lover they deferred me and told me I wasn't allowed back on property !! This should be investigated !

Coupons&payment is I think for me.Plus it's one guy at the center,when I'm done donating. I always be bleeding my close up,every time. Evan is his name,here Chattanooga tn

Around 80 people were waiting at 3:17 pm on December 26, 2025, and there were only three employees to handle the plasma donations. Absolutely disrespectful! Hire more staff or close the Kissimmee office! The treatment of both donors and employees is unacceptable!

The staff are awesome but the company sucks. Endless waiting times. Back pain and feet are in pain constantly. They don't even offer chairs, you must stand for 2 to 4 hours.

Laura and Taylor were friendly and showed great confidence and expertise in each of their roles.

I had a horrible experience at this plasma center in Spring, Texas. When I arrived to donate, an employee asked me to remove my prescription glasses, saying she “needed to see my eyes.” I always wear my glasses and have never been asked to remove them before, so I was shocked. When I questioned it, she got an attitude with me for no reason.

I continued with my donation, and while another employee was getting ready to wrap my arm and move the card, blood went everywhere. She snatched my arm aggressively. When I told her not to pull my arm like that, she yelled at me. I calmly told her that her behavior could be a problem, and she responded with more attitude.

When I returned today, I found out they had written me up based on lies that were told about me. They claimed I was rude and threatened an employee, which is completely untrue. I only responded to how I was spoken to. The manager didn’t investigate anything—he immediately blamed me and ignored the fact that his employee put her hands on me and mishandled my arm.

I let him know I won’t be returning at all. I did not appreciate how unprofessional and unsafe the entire situation was.

I started as a new donor at the end of November. I had my first appointment, and they did the SPE sample on the first visit. Then on my second appt, they did a SECOND sample. When I asked why, the lady said it was in the system to have one done, even though I did one on my first appointment. Mind you, this is my second time donating with Bioplasma. I went in for my third donation and that went as expected. When I was getting ready for my fourth donation, as I always do, I double check my appointment time the night before. Everything checked out and was good. When I get up in the morning, I have a message on the dashboard saying I needed to do ANOTHER SPE SAMPLE. I was only my fourth donation and I already submitted 2 at this time. When I finally got in touch with the office on the following Tuesday(I was supposed to donate that previous Sunday), the receptionist said it was procedure, and I needed to come to the center to talk to a nurse. When I asked if the nurse was avaiable she said no nurse was in the building but to come down anyway. At that time, it didn't make sense for me to come do another sample without an explanation to why I am doing all these samples in less than ten days and I wasn't guaranteed to talk to a nurse or donate. Also the receptionist stated that it was the nurse who make to decision for extra samples. WHAT??? THIS IS NOT CORRECT PROCEDURE FOR ANY FACILTIY THAT THE NURSE CONTROLS WHO THEY WANT TO GET EXTRA SAMPLES FROM!?!? To me, it seems like they don't want to pay the new donor fees and are making excuses for people to not make donations. Also riddle me this, if something was wrong with my SPE, which the results would not have come back that soon, why have my other appointments not been cancelled???? It states that we get the SPE done at first visit then every four months after, if it comes back abnormal, all future appointments would be cancelled. I still have an appointment booked but need to give a third sample. Am I missing something?? I'm upset and confused. It doesn't feel or sound right I feel like I'm being scammed out of the first-time donor fees because of the 30 day rule and donations. This is a frustrating situation to which I still have no explanation offered for this and also know that I am not the only donor who is going through the same experience with this facility. What do I do now? I also reported this on the app with customer service, and no one has responded at all, even within the timeframe they give!!! This is very scam feeling, especially because I have had conversations with other new donors going thru the same experience. So What is BIOPLASMA GOING TO DO TO RECTIFY THIS??? I have screen shots and call log to show when I talked to the receptionist and messages in my app.
Location is 701 Battlefield N, Chesapeake, VA
M. Oliver.

After experiencing CSL, which was understaffed and underprepared, I went to BioLife, and my first couple of visits were great. I liked the app and the appointment system—there was no waiting around. The rooms were clean, and the staff was friendly.

However, after my third successful visit, things went downhill. BioLife called me but didn’t leave a message. I called back several times asking for a return call, but no one ever got back to me. When I showed up for my appointment later that week, the staff told me I was ineligible to donate due to my protein levels. I mentioned that no one had informed me, and they explained that they had called but couldn’t leave a message due to HIPAA. This didn’t explain why my calls weren’t returned. I managed to get reimbursed for gas (it was a 40-mile round trip) and did another protein test, then went home.

Ten days later, they called again to say they needed another sample because the previous one hadn’t been sent in on time. At that point, I gave up. I told them they needed to get their act together. The process was too disorganized and frustrating. Having an inbound phone line that nobody ever answers and not returning calls is completely unprofessional and unacceptable— especially for a medical clinic.

The pay is decent, but in my experience, it’s not worth the stress.

I have previously went to the Pearland location and each time I advised the staff of my small veins it has never been an issue and if the tech was uncomfortable they would get another tech that was experienced or a supervisor. Recently I I went to a different location 19744 interstate 45 Texas and the service here is completely opposite. Prior to changing to this location I specifically came and spoke to a supervisor named Ty who checked my veins and said it would be no issue and I can ask for him or another supervisor if the tech couldn’t do it. A COMPLETE LIE. each time I come I give the tech full disclosure about my veins and advise if they are not comfortable to request a supervisor and all of sudden they are always busy or unavailable. I am not saying they are not but I am watching them walking around talking. This gives me the impression that the patient is not important.