Bimble Solar Limited Omdömen 

Genuinely impressed

Like most folks, I don't usually go out of my way to provide reviews (except when a service is bad), but I've put in my third order for parts with Bimble and all I can say is a huge thanks for being so prompt, quick deliveries, great service ... and the sweets are a welcome bonus!

Bimblesolar are the best company on the planet.

That might sound hyperbolic, but stay tuned.

Bimble supply some of the most solid products on the internet (except their wind turbines.. But that's another story)

We have a phrase at home, "in bimble we trust". And that's because:

1. The time between purchase and despatch is usually same day - within an hour or two!
2. Communication is top notch. They're always available, and always concise.
3. Many companies have trouble with international deliveries, but our dear bimble doesn't. Oh no, it's sold properly without UK VAT and they get it to you.

I always look forward to buying from bimble. A love the checkout process; knowing that professionals are there behind ready to manage my order. I know it'll be delivered in a good time. That dependability is worth a lot.

When I've had problems with delivery (because of customs or the like) they have been incredibly prompt in contacting me; even phoning, to ensure a swift resolution.

This is how to run a top-class company.

Support bimble.

Ps. No, I've not been sponsored.

Bought a battery online, arranged collection via the booking form, received a call and email on the day advising me of road closures near their warehouse. I called back to ask some questions, while the phone system tries to discourage you contacting them by phone the warehouse option answered quickly and were helpful.
When I arrived collection was super swift and easy.

I'd definitely use again and would recommend to others.

I ordered some goods at short notice which had to get to me before I travelled on elsewhere. I emailed to check that the item was in stock & if normal delivery arrangements would mean I'd get it in time. I received a reply very quickly that assured me that my timing would be OK, but to flag the order up by another email once I'd placed it. Sure enough the order was processed very quickly & I received it within 25 hours of ordering it at no extra charge.

Fantastic service. Put together a bespoke bundle for me. Ordered 4pm on Friday, arrived by 11.30am Saturday. A glitch with the website meant I put two payments through but a refund was sorted very quickly. So helpful - thanks!

first class, got in touch via their website about an off grid set up, within a day Grant got in touch via email and asked a load of questions from what i was going to need the system for to what time of year , duration even what battery i had. well within two days Grant had sorted a custom set up for me , a few more questions were asked about fitting and were answered quickly. Will highly recomend Bimble Solar , great price fantastic comunication

I called before purchasing asking advice, they called me back and answered my questions.

Ordered items, no problems at all with delivery or after service.

Nice and friendly people.

Well done, will purchase again in the future.

I like bimble solar my only complaint is the high prices I don't understand why over competitors seem to be 3rd cheaper

ordered a solar dump controller
arrived with a broken button
agreed for a refund / return
link never arrived
waste of money
and p.s. not able to leave a google review :(

Fantastic pre-sales advice, products were spot on and after sales awesome too.
Bimble were very helpful and knowledgeable and gave me fantastic product advice to help me choose the right setup for the solar rig for my campervan. I phoned initially but was then asked to email my list of queries which was a bit disappointing at first but in the end the advice given over email was really thorough, several emails in the conversation and it was great to have it all written down for reference/links etc.
The products were very competitively priced and it all works amazingly, very happy with it.
I had to return some items due to changing my design a bit and Bimble were extremely accommodating. I dropped the ball on my part of the returns process and they chased me to make sure it was all wrapped up and processed.
Fantastic service from start to finish, thank you so much Bimble!

Previously bought inverter and 8 solar panels from bimble as well as mersen disconnects and their fuses etc no issues, however it all went wrong with my pylontech battery, after tens of emails with their *tech support" trying to diagnose the issue with my knackered pylontech us3000c ( pretty obvious its a bms issue) they ask me to courier it to one of their repair people, how can i arrange a courier to pick up a lithium battery? so i will be contacting the finance company and ask them to step in, i contacted bimble nearly 30 days ago about this issue and its still not resolved, good job that i dont rely on solar for my power. I had an issue when i first bought the battery back in june as my cerbo wouldnt recognise it, which i reported to bimble. I previously had a 24v system based on victron components with lithium batteries wired in series parallel. that worked great ( for 2 years ) but i decided to upgrade to a 48v system using all victron + pylontech, my advice dont buy pylontech

After discussing my requirements regarding a solar setup I was sent a suggested package from Bimble sales department. After some minor adjustments I placed a order with them. The kit came within a couple of day's, All top quality stuff. Everything fully installed, working as it should. I can highly recommend Bimble Solar Ltd.

I placed an order for solar panels that I could not find a better price for, Bimble Solar extremely competitive.

It is made very clear that I must be available at time of delivery otherwise I’d be charged for a second delivery attempt. I understood this, so took a day off work to ensure I could receive the goods.

I had an apologetic email at 12:46 from Green2, the delivery company used for my order.

“We are having difficulty charging our van to the point we have got to get somebody out to unlock the vehicle so that we can charge it. So i am so sorry but we are unable to make the delivery today.”

I’ve now been offered delivery on Saturday with the delivery window of 7am until 9pm. I’m told I’d get a 3 hour window the working day preceding delivery, had nothing yet.

Great products, and would buy from Bimble Solar again in future, but beware of unreliable delivery. I’ve lost a days wages (during a cost of living crisis) and looks like I’ll have a Saturday at home waiting for a delivery that may or may not arrive.

———

Updated 7th July
Thank you for offering to refund the delivery charge, I’ve emailed my order details.
Unfortunately, todays delivery hasn’t arrived in the 3 hour delivery window (11am-2pm) and I haven’t had communication to suggest when/if they will be delivered today. I am still hoping for a call from the driver giving me 30 minutes notice. I’m sure you can appreciate that I don’t want to spend a Saturday at home especially if Green2 don’t deliver.
Appreciate this is an issue with Green2 and not Bimble.

———
Update, panels delivered. It may be me, but I expected some protective packaging or paperwork/invoice/instructions but nothing? Literally two panels…

———
Refunded as confirmed here. Upped the star rating as this was an issue with Green2 not BimbleSolar. As mentioned in first post, I would still return to BimbleSolar and response has been great. The packaging and paper free delivery was unexpected but as long as that is standard then I’m happy with reducing waste/paper.

I can't be bribed for a good review by sweets! Actually I can...

Nice touch with the sweets. Ultimately, I got the wires I needed. Quick delivery with good tracking information and the product is installed and working exactly as it should. Thank you!

Top-notch customer service! I order several solar items including an inverter for my campervan including shipping to Israel. They provide me with the best advice and recommendations for my situation. They even settle up with me on the costly shipping cost to Israel and bear the added cost to Israel! Highly recommended the Bimble Solar store and I'll definitely recommend it to my friends and come back for future orders. Keep up the good work!!

Particularly unhelpful for me, I rang to ask advice and check that a charge controller on their website would fit my needs, it seemed all too much trouble, or they’re lacking in knowledge as I was told that it’s far from a question that can quickly be answered over the phone, and was told that communication between BMS and charge controller is necessary, which I don’t believe to be the case for my small DIY system. I was armed with the spec of my panels, but didn’t get that far, after a couple of straightforward questions “the other phone was ringing”. I was looking to work closely with a knowledgable and helpful company, after all their website and prices seemed great, but sometimes you just have to take your money elsewhere.

Edit, in response to reply. Thank you, I’ve updated my username. Genuine for sure. Perhaps wasn’t yourself that I spoke to, maybe you’re super helpful. Good for you to know, if you’re the owner, that other staff’s customer service could be variable. Perhaps he was having a bad day.

Edit 2, thanks for your further response. Money in hand, and prepared with what I was sure would fit the bill for my requirements, I merely wanted to know from the experts that my straightforward maths stacked up. I wasn’t asked to provide anything by email, and rushed off the phone. That’s all. I just wanted to spend money with you guys !

Edit 3, you’re more than welcome, wish you all the best, kind of you to take the time to respond

Their products are top quality.
I bought my system for my campervan, actually using it as house power instead and saving money.
I was given lots of info and advice from Bimble staff, even when I had a issue with a battery I thought faulty they had the patience to teach my dumb ass ;) lol
100% my recommendation.

Bimble have a fantastic range of solar panels and batteries. Their service is second to none. I received immediate and very helpful technical advice. I had up to date tracking of my order, and all my additional queries about delivery were responded to fully and efficiently. Very good quality of products and very quick delivery from the point of order. I will definitely be using Bimble again in the future.

Placed an order for 2 x 'delivery only' panels. Communication was excellent and the panels arrived on the stated day within the stated delivery window.
The two delivery guys coul;d not have been politer and more helpful, even after I discovered some slight damage to the panel face (I think cosmetic). I was amazed as the panels were extremely well packed for transit.
Pictures were taken by delivery guys and passed to bimble.
I had a prompt telephone call to apologise and several options to choose from for resolution....Excellent Customer Service.
My panels are in service and performing even better than expected. I am happy to use this company again and recommend them based on my personal experience.

I have to say that some of the 1* negative reviews on here are clearly fake.

For me staff and Bimble, were.
1.) Easy to contact by phone and email.
2.) Polite and professional throughout, even when my issue was raised.
3.) Pricing was excellent.
4.) Delivery company was brilliant, phoning shortly before delivery to advise they were nearby.
5.) Dealt with my CS issue promptly and professionally.

Unless the staff are Jekyll and Hyde I can't see how the negative reviews are true.

Purchased a 3kW Victron and Pylontech system in Lockdown March 2020. I appreciated 'hand holding' setting up the Victron even though my working life was in electronics. The 'off grid ' system is used for EV with excess to water heating and it has now paid for itself. Thank you Bimble. Rick