Really amazing service. On line portal Was great and really good communications and updates . Drivers who collected and delivered were great . Bike looks like new. Highly recommend
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great service, they picked the bike up and dropped it off at days convenient to me. They notify you of any works/new parts required or recommended and share an invoice allowing you to accept or declin... Se mer
Super convenient having two bikes collected and a call back same day about repairs. Appreciated the honesty about the challenges and cost of repairing one of them and that I wasn’t charged anything fo... Se mer
Excellent provider. My bike was collected, serviced and returned in just over a week and a half as parts were needed. Very happy with everything having used my bike several times recently. The collect... Se mer
Företagsinformation
Skrivet av företaget
Bike Hero is Greater London, Surrey and Berkshire’s premier collection and delivery bike servicing specialist. We remove the hassle of bike maintenance by picking up your cycle from your home or office, tuning it in our workshop, and delivering it back in peak condition. We provide 5-star repairs for all bicycles, with a dedicated focus on heavy cargo bikes, commuter e-bikes and road bikes. Taking a heavy cargo or electric bike to a shop is a logistical headache solved for you by our seamless door-to-door service. Serving Greater London boroughs, Surrey and Berkshire, our expert mechanics handle everything from safety checks to complex e-bike diagnostics. Collecting seven days a week from 8am to 6pm, just book online, sit back and relax!
Kontaktuppgifter
39-41 Alexandra Road, KT15 2PQ, Addlestone, Storbritannien
- 01932481177
- enquiries@bike-hero.co.uk
- bike-hero.co.uk
4,8
Utmärkt
565 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Highly recommend.
Efficient, good communication and good value for money. Great to have home pickup and drop off.
16 juni 2025
Omdöme utan inbjudan
Fantastic service
Fantastic service. Just got the bike back and it genuinely looks and rides brand new. Great communication from the team and quick to answer any questions. Brilliant, convenient and good-value service. Cheers
12 juni 2025
Overall good with room for improvement was…
Overall the maintenance service was good. However it felt too impersonal in terms of the communications throughout the service, in particular at the quotation stage, subsequent amendments and specially at the bike return point where it would have been preferable to have had a 1:1 debrief on what has been done and/or any recommendations.
2 juni 2025
Svar från Bike Hero
Hi Gustavo, we appreciate your feedback and are currently looking at ways to better keep customer's updated during and post service. We do hope to get the chance to work on your bike again in the future. Team Bike Hero
Good end result however took awhile
I really like the friendly and professional pick up as well as the quality of work on my bike.
Areas for improvement are definitely communication. My bike was gone for 2 weeks and on the Friday at 15min before they closed I recieved an email saying it could be on the delivery for the next day.
I paid for everything at 05:30am on Saturday or there abouts but was not able to book a delivery slot on the day. I was working night shift and that's when I got home. So delivery was then only 4 days later on the Wednesday.
I was happy to be able to use a discount code on the service price but the whole bill was still alot more than I expected at over £308.
I think going forward i would like to see a timeline or have regular contact when waiting for parts, having it installed and getting that delivery booked in ASAP as it was not convenient for me to be without my bike for so long.
I would also like the parts recommended to be broken down into crucial, good to replace or optional. I need to know what must be replaced vs replacing everything as upsells. My chain for example was replaced this year and now I've paid to replace it again...
The bike looks good and will take it out tomorrow to see how it rides and if all the clicking noises are gone.
4 juni 2025
Omdöme utan inbjudan
Svar från Bike Hero
Hi Andy, thanks for your feedback and apologies it took longer than anticipated to get your bike back to you. We were waiting for a specific part to arrive to complete the work.
We are adding in further delivery slots each week to avoid the gap you experienced in being able to book return.
In terms of braking down the quote, we do ask our mechanics to add notes against each item so the reason for replacement and level of wear is clear - we will will re-iterate this point.
We hope to get another chance to give you a 5-star experience next time round. Team Bike Hero
Great E-MTB service
Great E-MTB service, bike was picked up and dropped off with great communication. I've yet to ride it since it was serviced but i'm hopeful/confident I won't find any issues.
26 maj 2025
Amazing work by the team…very happy…
Amazing work by the team…very happy with the communication and bike riding great…top service centre!
26 maj 2025
Really efficient use of technology so I…
Really efficient use of technology so I was kept up to date all the time with my bike repair. The service/ repair to my bike is of a very high quality. I am very pleased with Bike Hero and would recommend them to anyone.
14 maj 2025
Bike given new lease of life
Very sad 21 year old bike returned to its former glory. Communication was great via the app re cost/parts/the fact I’d annoyingly left two locks attached, and bike was picked up and dropped off at the agreed days and times.
14 maj 2025
I paid £30 for a clean
I paid £30 for a clean , I would be shocked if the cameras in there show that they did anything to the bike other than wrap a invoice around it
14 maj 2025
Svar från Bike Hero
Hi Adam - we're sorry you are not happy with the work we did - but rest assured your bike received a thorough clean and lube. We have been trying to get in contact with you so we can put right areas you feel we fell short, but have been unable to reach you. Please do get in contact. Many thanks, Team Bike Hero
Great service
Simple process bike was in quite a state it is now restored and great to use again
14 maj 2025
Great service as always!
Great service as always!
Very good communication and service completed quickly and to high standard as always!
14 maj 2025
Bike hero was very helpful regarding my…
Bike hero was very helpful regarding my daughters bike , they arrived when said and repaired my daughters bike with in a few days , I would recommend them
14 maj 2025
Great service amazing company
The guys at bike hero are amazing I can't recommend them enough!! I haven't been the easiest of customers but they have been patient fair and went above and beyond for me.
24 april 2025
Omdöme utan inbjudan
Easy to use
excellent & timely pick up and delivery, easy to deal with, full service and bike came back like new. highly recommended.
9 april 2025
Collected My Electric Bike from my home…
Collected My Electric Bike from my home & carried out extensive repairs and full service in double quick time & then returned the Bike back to my home. I thought I was in for a new Bike costing several thousand pounds but was only charged £354.
True HERO'S!!
John Beedle
17 mars 2025
The service cost was more than I…
The service cost was more than I anticipated but this was due to the large number of parts required.
Now done the bike rides like a dream. At least 1.5 mph faster for the same effort.
20 mars 2025
Great service kept me well informed of…
Great service kept me well informed of any works needed bike rides like new
4 april 2025
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.