BetterRoaming DOES not work with Apple watches for children in the UK as they claim it does and the cancellation form is deliberitly difficult - way harder than the sign up process. Asking which prod... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was having difficulty activating my eSIM for apple watch and contacted support. Marta and Astral, reached out to assist and both were extremely professional and helpful. I ended up following the ste... Se mer
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My daughter’s Apple Watch encountered some issues while setting up the plan. With the patient and professional support from the customer service team, the problem was finally resolved. We really appre... Se mer
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I was so impressed that I was contacted after having issues setting up the plan on my son’s watch. Amazing service and so helpful.
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Kontaktuppgifter
1GLOBAL Holdings B.V. The Valley - Beethovenstraat 505, 1083HK, Amsterdam, Nederländerna
- https://support.jira.1global.com/helpcenter/BetterRoaming/
- betterroaming.com
3,9
Bra
273 omdömen
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Network connection is not very good
Network connection is not very good. Hit & Miss. I am thinking of changing this as this is for my child's apple watch and cant rely on the them. Cant contact them
19 december 2025
Omdöme utan inbjudan
Svar från BetterRoaming
Dear Ankur,
Thank you for taking the time to share your experience.
We’re sorry to hear about the connection issues you’ve encountered with your child’s Apple Watch and understand how important reliable connectivity is.
We’re here to help and have already sent you an email to gather a few more details so we can properly troubleshoot the issue. Please reply to that message at your convenience, and our team will work to resolve this as quickly as possible.
For future reference, the easiest way to reach our Support Team is through our Help Center at www.betterroaming.com/support
. Simply scroll to the bottom of the page and click the blue banner labelled “Contact Support.”
Kind regards,
BetterRoaming Support Team
Affordable Apple watch plan
This is the only plan in AU for Apple watch eSIM that is so affordable. The rest is much more expensive.
1 december 2025
Omdöme utan inbjudan
Svar från BetterRoaming
Dear Hrisan,
Thank you for your review! We’re delighted to see that you find our Apple Watch plans affordable.
We really appreciate your feedback and are glad we can provide a solution that works for you.
If you ever need any assistance or have questions about your plan, please don’t hesitate to get in touch, we’re always happy to help.
Kind regards,
BetterRoaming Support Team
Works great easy setup and good cell…
Works great easy setup and good cell signal for the apple watch
19 december 2025
Omdöme utan inbjudan
Svar från BetterRoaming
Dear Michael,
Thank you for your review! We’re glad to see that the setup was easy and that your Apple Watch has a strong and reliable signal.
We really appreciate your feedback and are happy to know you’re satisfied with our service.
Feel free to contact us anytime if you need help or guidance.
Kindest regards,
BetterRoaming Support Team
I use this service to connect a smart…
I use this service to connect a smart watch for my pre-teen kid. Not ready for a phone , this is a great option for texting and location sharing. Highly recommend. Texts can be a bit slow to arrive at times, but we are happy overall
19 december 2025
Omdöme utan inbjudan
Svar från BetterRoaming
Dear Customer,
Thank you for your review! We’re delighted to see that our service is helping you stay connected with your child and providing a convenient alternative to a phone.
We appreciate your feedback about the occasional delay in texts and will continue working to make our service even better. It’s great to know that overall you’re happy with your experience!
Kindest regards,
BetterRoaming Support Team
Svar från BetterRoaming
Dear Customer,
Thank you for taking the time to share your feedback.
We’re pleased to hear that our support was prompt and that our follow-up met your expectations.
If you need any further assistance, we’re always happy to help.
Kind regards,
BetterRoaming Support Team
Dodgy charges, impossible to contact
Updated 20/12/2025 -
Kayla has cancelled and refunded the payment. Thank you for responding so quickly.
Originally signed up for 12 months for my son to have an apple watch. Discovered today that they have charged us an additional $99, with no email or correspondence.
Website is clunky and wont let me log in to see our profile, or find out why we have been charged again.
18 december 2025
Omdöme utan inbjudan
Svar från BetterRoaming
Dear Carly,
Thank you for taking the time to share your experience. We appreciate you bringing this matter to our attention.
Regarding the charges you mentioned related to your Apple Watch plan, please rest assured that we take your concerns seriously and are committed to clarifying this as quickly as possible.
To help us investigate thoroughly, please submit a support request through our Help Center using the link below:
https://support.jira.1global.com/helpcenter/BetterRoaming/
If you have already submitted a request, please reply to the information request we sent via email and include the email address used to create the ticket, along with the case number.
We are here to support you and remain committed to providing clear and transparent communication at all times.
Best regards,
The BetterRoaming Support Team
Excellent outcome it took weeks and…
Excellent outcome it took weeks and months to work out where the issue was Astral was professional and helpful and very knowledgeable and pleasant I definitely recommend Better roaming from this interaction and employee thanks for fixing our issue Happy Holidays
17 december 2025
Omdöme utan inbjudan
Svar från BetterRoaming
Dear Jennifer,
Thank you so much for your kind words and thoughtful review!
We’re really pleased to hear that, even though the issue took time to resolve, Astral’s approach made the process a positive experience for you.
We truly appreciate your patience and your recommendation of our services.
Happy Holidays to you as well, and thank you again for choosing Better Roaming!
Kindest regards,
BetterRoaming Support Team
Poor network coverage
Poor network coverage. Connection issues . Unreliable
9 december 2025
Omdöme utan inbjudan
Svar från BetterRoaming
Dear Customer,
Thank you for reaching out and sharing your experience with us. We appreciate the opportunity to assist you.
We’re sorry to hear that you’re experiencing connection and coverage issues.
To help us investigate this matter thoroughly, please submit a support request through our Help Center using the link below:
https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, please reply to the information request we sent via email and include the email address used to create the ticket, along with the case number.
We’re here to support you and remain committed to improving your experience.
Best regards,
The BetterRoaming Support Team
Charged when it said it was a free…
Charged when it said it was a free trial, didn’t work on my device and no easy way to get a refund on this service. Absolute scam
17 december 2025
Omdöme utan inbjudan
Svar från BetterRoaming
Dear Matthew,
Thank you for taking the time to share your feedback and for giving us the opportunity to address your concerns.
We understand that this situation may have caused some frustration, and we apologise for any inconvenience it may have caused.
We have carefully reviewed your customer support request and sent you a detailed email to clarify the situation regarding the free trial period.
At BetterRoaming, we are committed to being fully transparent with our customers and providing the highest level of support.
We are always here to assist you and remain at your disposal for any further help you may need.
Kind regards,
The BetterRoaming Support Team
Fast responses and very help ful!
20 november 2025
Omdöme utan inbjudan
Svar från BetterRoaming
Dear Emily,
Thank you so much for taking the time to share your feedback.
We’re thrilled to hear that our service was both efficient and helpful. Your support means a great deal to us, and we are at your disposal should you need any further assistance in the future.
Kind regards,
The BetterRoaming Support Team
Astra and team have been very…
Astra and team have been very supportive, with great skills, problem solving, the best customer service I have ever had.
13 december 2025
Omdöme utan inbjudan
Svar från BetterRoaming
Dear Thann,
Thank you so much for your kind words!
We’re delighted to hear that Astral and the team provided such supportive and effective assistance.
Delivering outstanding customer service is our top priority, and feedback like yours truly means a lot to us.
If you ever need help again, we’re always here for you!
Kind regards,
The BetterRoaming Support Team
Astral is a very good and professional…
Astral is a very good and professional customer service. I appreciate his dedication to his job that he tried his best to solve my issues. In other words I can say that he is an asset to the Better Roaming.
9 december 2025
Omdöme utan inbjudan
Svar från BetterRoaming
Dear Seema,
Thank you for your kind feedback. We’re delighted to hear that Astral was able to assist you and provided the high level of support we aim to deliver.
Thank you for choosing BetterRoaming.
Kind regards,
The BetterRoaming Support Team
Difficulties with the initial set-up…
Difficulties with the initial set-up were overcame thanks to the support of Astral from the technoical team. Proactive outreach and follow. Thanks again
9 december 2025
Omdöme utan inbjudan
Svar från BetterRoaming
Dear Jonathan,
Thank you for sharing your experience. We’re glad to hear that Astral was able to assist you and overcome the initial setup difficulties. Your kind words about his proactive support are greatly appreciated.
We’re always happy to help whenever you need us.
Kind regards,
The BetterRoaming Support Team
Its an excellent way to keep in touch…
Its an excellent way to keep in touch with our son while he is in school and we both are working. However, we do have issues contacting him some times as the signal drops.
9 december 2025
Omdöme utan inbjudan
Svar från BetterRoaming
Dear Chetan,
Thank you so much for sharing your feedback!
We’re happy to hear that the service helps you stay connected with your son while he’s at school.
We’re sorry to hear about the signal issues you’ve reported, and we’d love to look into this for you to help improve your experience.
To help us investigate the issue properly, please submit a support request via our Help Center using the following link:
https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, kindly reply to the information request we sent via email, and include the email address you used as well as the case number.
Thanks again for taking the time to let us know!
Best regards,
The BetterRoaming Support Team
Great for the kids u can still keep in…
Great for the kids u can still keep in contact with them and know location. and they don’t need a phone
13 november 2025
Omdöme utan inbjudan
Svar från BetterRoaming
Dear Wade,
Thank you so much for your kind words!
We’re so happy to hear that our service is making it easier for you to stay in touch with your kids and giving you that extra peace of mind.
If you ever have any questions or need assistance, please don’t hesitate to contact us.
Kind regards,
The BetterRoaming Support Team
Easy to set up
Easy to set up. Perfect for use with kids when they don’t need a mobile phone.
7 december 2025
Omdöme utan inbjudan
Svar från BetterRoaming
Dear Katie,
Thanks so much for your review!
We’re glad that setting up your Apple Watch was easy and that you appreciate this service for helping children stay connected safely. It’s wonderful to hear it’s working well for your family!
If you ever need our assistance, please don’t hesitate to reach out, we’re always happy to help.
Best regards,
The BetterRoaming Support Team
5 stars for Astral's customer service
Astral has a lovely, patient manner & was wonderful to deal with. He never gave up & continued to problem solve until every issue was rectified. Thanks once again for your all of you help. Regards, Andrea
4 december 2025
Omdöme utan inbjudan
Svar från BetterRoaming
Dear Andrea,
Thank you so much for your kind words.
We’re thrilled that Astral’s patience and dedication made your experience such a rewarding one. We’ll be sure to share your feedback with the team.
It is truly gratifying to know that our commitment to providing the best possible experience for our customers makes a real difference.
We truly value you taking the time to share your feedback.
Kind regards,
The BetterRoaming Support Team
Wonderful service
I had some issues activating the plan. Astral was kind enough to give me a call and walk me through the process and ensure the watch was working perfectly before ending the call.
Wonderful customer service, so polite, a pleasure.
6 december 2025
Omdöme utan inbjudan
Svar från BetterRoaming
Dear Libby,
Thank you so much for your kind words! We’re thrilled to hear that Astral was able to assist you and make the activation process seamless.
It’s fantastic to know that our customer service left such a positive impression, we’ll be sure to share your feedback with the team.
We truly appreciate you taking the time to let us know!
Kind regards,
The BetterRoaming Support Team
Very straight forward to set up
Very straight forward to set up, piece of mind to know we can get in touch with our child.
3 december 2025
Omdöme utan inbjudan
Svar från BetterRoaming
Dear Customer,
Thank you for taking the time to share your experience.
We’re glad to hear that the Apple Watch has been easy to use and provides reassurance in staying connected with your child.
Your feedback is greatly appreciated, and our team is always available should you require any further support.
Kind regards,
The BetterRoaming Support Team
Fantastic support service
Fantastic support! Just so grateful to Astral for keep on trying reach out and help. The watch works, the child is satisfied, happy days:))) thank you Astral!
3 december 2025
Omdöme utan inbjudan
Svar från BetterRoaming
Dear Kseniya,
Thank you for taking the time to share your experience.
We’re very pleased to hear that the Apple Watch is working well and that your child is enjoying it. Your kind words for Astral are sincerely appreciated, our team will be happy to see your feedback.
Should you need any additional support, we’re always here to help.
Kind regards,
The BetterRoaming Support Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.