Beryl Omdömen 

Fantastic idea, affordable prices. Shame about the vandalism of the UK public particularly in Cornwall. The Cherokee services team are fantastic, Max was particularly helpful today - overall this is a great idea, I feel like cameras should be put up to spot the vandals! Thanks again customer service team

Great company, appreciate the bikes

Lizzie has been amazing and really helpful 10/10 help

Lizzy was amazing is a great person. Genuinely class

Thanks Lizzie! Your arranged my refund after being charged £30 - quickly and easily too!
Many thanks 5 gold stars

Max was helpful and ended my ride when the app wouldn't let me. It was fast and painless.

I’ve been using Beryl now for 6 months and it started off great however things have gotten progressively worse and worse. The bays are nearly always empty in popular areas. When there is a bike it is usually one that can’t be unlocked - there must be a major technical issue that means once the yellow tab lock is locked in place it cannot be unlocked - often lock on the bike will unlock but the yellow tab won’t. Meaning you have to spend your money or minutes. It’s a £1 per unlock so suspect they’re making some good money on this. When the bike does unlock there’s a 50/50 that it’s charged/the electric motor works. They charge by the minute and always round up, your ride took 12 mins 2 seconds - you’re paying for 13 mins. When you get to your destination you won’t be able to end the ride, a mystery error will come up meanwhile those seconds your charged for rack up. Their CS team is generally helpful which is a good thing as you’ll need them pretty much everyday even then there are those that make it especially difficult. It wasn’t always this way and the poor experiences are from the last couple of months. I suspect they’re running out of money and have upset good customers through the awful experience they offer.

Quick, informative and understanding.

Lizzie was super helpful and understanding. The charges seem to be getting really frequent though - I think more maintenance is needed to ensure locks are working.

Very nice and patient

Prompt and detailed reply - put my mind at ease straight away and provided the resolution I was after regarding my payment query. I wish all customer service was like this!

Lizzie was very helpful and understanding

Always there to help and fast and reliable

Great customer support. Very rapid and very helpful.

Incredibly fast customer service. Issue sorted within minutes of messaging. Thank you Lizzie for the swift response.

I recently had to reach out to customer service due to a payment query. The error was 100% my own fault, but the customer services staff member handled the query so kindly and offered me a refund of the error - far above what I was expecting

The customer support team is always very helpful and understanding. I always get a response quickly and a speedy resolution.

Great support team!

I just love riding bikes whenever I can avoid driving

I received a quick response to my enquiry and the matter was dealt with.