The scooter was great, it did have a fault luckily towards the end of my journey. I spoke to Lizzie on customer service who solved the issue quickly and efficiently. She was kind enough to give me a... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Used the scooters a few times, once had an issue unlocking but generally all been good. Yesterday I hadn't noticed the bike failed to end the ride, unsure why as I defienetly clicked it, but when I go... Se mer
First time on Beryl Bikes. Really expensive per minute particularly for the electric bikes and scooters. Hard to unlock, Hard to relock and you don't find out about the locking system upon return unti... Se mer
Företaget har svarat
I love using the Beryl scooters. I use them for short journeys to work to help me get there in good time as the bus doesn't take me the full journey. On the few occasions I've run into technical issue... Se mer
Företagsinformation
Skrivet av företaget
Beryl is on a mission to get people moving around cities in a more sustainable way. Find out more about our bike, e-bike and scooter share schemes across the UK. Or buy one of our lights for your own personal bike. All our products have been designed and built with people and safety at its heart.
Kontaktuppgifter
The Green House, 244-254 Cambridge Heath Rd., E2 9DA, London, Storbritannien
- +44 0203 0035044
- support@beryl.cc
- beryl.cc
3,9
Bra
910 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Chill and helpful service
The bikes and automation can be hit and miss, but the service is consistently great.
10 mars 2026
Omdöme utan inbjudan
very speedy response
I received a very speedy response from customer support today after discovering a couple of damaged e-bikes. Fault report raised and the fleet maintenance team tasked with repair.
It’s good to receive feedback so soon after reporting an issue. Let’s hope the repair is just as quick.
These bikes are a really handy way to get about without worrying about your own bike being damaged or stolen.
9 mars 2026
Omdöme utan inbjudan
A very positive experience
I had a very positive experience with customer support. I was mistakenly charged for a ride, and when I contacted support, Patricia responded quickly and handled the issue professionally. She was understanding and reviewed my case promptly, and the charge was refunded without any hassle. I really appreciate the quick response and excellent customer service. Thank you, Patricia!
9 mars 2026
Omdöme utan inbjudan
Problems occur more often than not
Sadly the Beryl bikes often fail to open, fail to lock, or start charging you but havent unlocked etc etc. I have rarely hired a beryl without a problem occurring or having to switch to a 2nd, 3rd or even 4th bike. There’s enough working designs of hire e-bikes now that these problems shouldn’t be occurring so frequently.
1 mars 2026
Omdöme utan inbjudan
Kind people on the phone!
Very kind people on the line, always there for help
8 mars 2026
Omdöme utan inbjudan
Absolutely ridiculous they charged me…
Absolutely ridiculous they charged me 30 pounds for apparently not locking the bike when the bike lock it's self wouldn't lock and also wasn't even attached to the floor all the locks outside Salford crescent do not work and yet was charged money for something that's not my fault I now have to refer this situation to the ombudsman
6 mars 2026
Omdöme utan inbjudan
Svar från Beryl
Good Afternoon,
Thank you for taking the time to leave a review, and we are sorry to hear that you feel your experience has been unsatisfactory.
We would like to take the opportunity to clarify our policy so that other users are also aware of how this works.
As set out in our Terms and Conditions, if a vehicle is left unlocked at the end of a journey or the ride has not been successfully ended in the Starling Bank Bikes app, a £30 unlocked vehicle fine will be applied. This charge covers the operational cost of dispatching our on-street team to locate and lock the vehicle, and it also replaces any accumulated riding charges that may have been incurred while the bike remained unlocked.
We always recommend checking the app at the end of every journey to confirm that the ride has ended successfully. In the event that a locking issue is encountered, Section 13.6 of our Terms of Service requires users to provide a clear video recording demonstrating the fault at the time it occurs. Without this evidence, we are unfortunately unable to waive the fine, as we have no way of verifying the issue reported.
We are sorry if this feels frustrating, particularly if you did experience a genuine fault. We would encourage you to contact us directly so that we can look into the specific circumstances of your journey. If video evidence of the locking issue is available, please do share this with our team and we will review your case accordingly. You can reach us at support@beryl.cc.
Kind regards
Scott Campbell
Customer Operations & Risk Manager
Beryl
The worst experience ever
The worst experience ever. I locked the bike and put the lock on the bottom, but it didn't work, and they charged me an extra 10 pounds. I wouldn't recommend it to anyone again, and customer service was unresponsive.
7 mars 2026
Omdöme utan inbjudan
Svar från Beryl
Good Afternoon Faisil,
Thank you for your feedback. We greatly appreciate all forms of feedback, whether positive or negative, as it helps us to continuously develop and improve our business.
As our colleague explained on the day, no rear lock was detected when your ride ended, which resulted in the unlocked bike fee being applied. Our colleague looked into the issue and you were issued a refund immediately. You will see the refund approximately 1 to 10 business days later, depending on how quickly your bank is able to process the refund request.
Please bear in mind that refund times are dictated by your bank and are outside of our control. If the charge has not yet left your bank account, the pending transaction will be amended or cancelled completely.
We are sorry that your experience on this occasion did not meet your expectations and we hope you will give us another chance in the future.
Kind regards
Scott Campbell
Customer Operations & Risk Manager
Beryl
Had an issue with a charge
Had an issue with a charge, small guided talk with bot then a quick and efficient response from a real person who resolved the situation without requiring escalation. Hopefully doesn't happen again but was delt with well.
6 mars 2026
Omdöme utan inbjudan
Super fast response
Super fast response, solved the queries within minutes and very friendly nature.
5 mars 2026
Omdöme utan inbjudan
Unfortunately got a bike that wasn’t…
Unfortunately got a bike that wasn’t working, after reporting it I got a full refund, great straightforward customer service with no nonsense.
5 mars 2026
Omdöme utan inbjudan
Jury’s out …
Due to the docks for starling bank bikes being full I was unable to leave a bike docked at two of the nearest stations. As it was my first time I needed help but it was late and I had an urgent matter to attend to at home. After already losing time with trying to find a docking station I left the bike at the closer one. I reported the bike there and attempted to end the ride. Beryl wasn’t able to give me any conclusive action of ending the ride and as I already mentioned had an urgent matter I needed to get home to. In the morning I was charged £30 for 25 mins ride. At first the support was worrying but then I was guided correctly and reimbursed fairly. I would say at first the support wasn’t great but then when it was properly investigated I was firstly treated. Good review for support, I still think the e-bikes should be a fairer price. For example £0.05 a minute would be fairer
4 mars 2026
Omdöme utan inbjudan
I have had to talk to the support time…
I have had to talk to the support time several times using the service in the last 6 months due to faulty equipment.
Most of the time you get told you're at fault for not following their exact guidelines, and suddenly you have a 10 pound charge on top of your day.
It is probably a great way to profiteer off a failing local bus service, but it leaves you as a customer resentful of this being your only option.
If I could rate their robotic policy driven conversation any lower; I would.
5 mars 2026
Omdöme utan inbjudan
Svar från Beryl
Good Afternoon Matt,
Thank you for your feedback. We greatly appreciate all forms of feedback, whether positive or negative, as it helps us to continuously develop and improve our business.
We understand how frustrating it can be to feel like you're not being heard, and we genuinely appreciate all feedback as it helps us improve our service. We do want to take a moment to clarify our process, as we want all of our users to feel supported and treated fairly.
For manual locking bikes, it is a requirement that the bike is fully secured at the end of every journey, and users should always wait for the app to confirm the lock before leaving the vehicle. This step is important, as without confirmation the journey remains active and charges may continue to apply. We make every effort to communicate this clearly within the app and our guidance.
Where a locking fault or charge is disputed, we ask users to provide photographic or video evidence showing the locked vehicle or the issue encountered. As per our Terms of Service, if supporting documentation cannot be provided, we are unable to approve a refund immediately. However, we do not leave matters there. In all such cases, we arrange for an on-street team inspection of the reported vehicle within 48 hours. If the lock is found to be functioning correctly, no refund is issued. If a genuine fault is confirmed, a refund is automatically applied to the affected journey
We are sorry if our communications have felt robotic or unhelpful, as that is never the experience we want to provide. We would welcome the opportunity to review your specific cases directly. Please do reach out to our support team referencing this review, and we will ensure your concerns are looked into personally.
Kind regards,
Scott Campbell
Customer Operations & Risk Manager
Beryl
I had my first ride in a very long time…
I had my first ride in a very long time and I must say the whole experience was very easy and smooth. The bike was fast and easy to handle, and the app allowed me to pause the ride for 15 minutes, which was great as I needed to pop into a shop. The online support was immediate and very helpful.
I would recommend purchasing a plan if you intend to hire the bike for longer periods, as otherwise it may become a bit expensive. However, for about an hour of leisure riding it is definitely worth it.
I highly recommend this service. Many thanks. 🚲
4 mars 2026
Omdöme utan inbjudan
I ran into a problem with the locks and…
I ran into a problem with the locks and I got in touch with customer support for help since I got charged a 10£ violation fee and they were very understanding about the situation and refunded the amount
3 mars 2026
Omdöme utan inbjudan
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