The scooter was great, it did have a fault luckily towards the end of my journey. I spoke to Lizzie on customer service who solved the issue quickly and efficiently. She was kind enough to give me a... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Used the scooters a few times, once had an issue unlocking but generally all been good. Yesterday I hadn't noticed the bike failed to end the ride, unsure why as I defienetly clicked it, but when I go... Se mer
First time on Beryl Bikes. Really expensive per minute particularly for the electric bikes and scooters. Hard to unlock, Hard to relock and you don't find out about the locking system upon return unti... Se mer
Företaget har svarat
I love using the Beryl scooters. I use them for short journeys to work to help me get there in good time as the bus doesn't take me the full journey. On the few occasions I've run into technical issue... Se mer
Företagsinformation
Skrivet av företaget
Beryl is on a mission to get people moving around cities in a more sustainable way. Find out more about our bike, e-bike and scooter share schemes across the UK. Or buy one of our lights for your own personal bike. All our products have been designed and built with people and safety at its heart.
Kontaktuppgifter
The Green House, 244-254 Cambridge Heath Rd., E2 9DA, London, Storbritannien
- +44 0203 0035044
- support@beryl.cc
- beryl.cc
3,9
Bra
910 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Real life customer service beats AI chat bot every time
Once the AI chat bot gave up trying to help the real life customer service rep was excellent. She understood the problem straight away and issued a refund. Very efficient
18 mars 2026
Omdöme utan inbjudan
They are really helpful
17 mars 2026
Omdöme utan inbjudan
Excellent service
Excellent service, very quick and helpful! Great to speak to a real person very quickly!
17 mars 2026
Omdöme utan inbjudan
Great customer service when you have an…
Great customer service when you have an issue with a bike!
17 mars 2026
Omdöme utan inbjudan
Better value than my car these days
Better value than my car these days ! Beryl customer service is very good if anything ever goes wrong
17 mars 2026
Omdöme utan inbjudan
Customer service is very prompt and…
Customer service is very prompt and easy to deal with
16 mars 2026
Omdöme utan inbjudan
Will be using Beryl again
Very available bikes and great customer service. Sherry was incredibly helpful when I encountered an issue with my payment.
15 mars 2026
Omdöme utan inbjudan
The most useless option of transport
The most useless option of transport
Lack of bikes in the bays when you do find one they are usually out of service
I reckon I have a 10 precent success rate
In short useless
14 mars 2026
Omdöme utan inbjudan
Svar från Beryl
Good Morning Jeese,
Thank you for your feedback. We greatly appreciate all forms of feedback, whether positive or negative, as it helps us to continuously develop and improve our business. Please accept our sincere apologies for the inconvenience this has caused you.
We make vehicles unavailable for hire when they need servicing or inspection due to customer and staff reports. This also applies to vehicles out of battery.
If the vehicle is not visible in the app, it means it is unavailable for hire.
Please check the app for all the available vehicles you are able to use. When you click on the Bay in the app, you will be able to see the vehicle number.
In order to better assist you, may I kindly request for your Beryl account details via an email to support@beryl.cc
I would be happy to share my personal email with you, and I encourage you to reach out to me with any further comments, concerns, or suggestions that you may have.
We’ll strive to do better.
Kind regards,
Scott Campbell
Customer Service and Operations Manager
Beryl
Good customer service
I had an issue with my bike , but Max responded right away in the chat and sorted the issue out.
The bikes are very handy to use in Manchester City centre
12 mars 2026
Omdöme utan inbjudan
customer service was really fast and…
customer service was really fast and responsive
11 mars 2026
Omdöme utan inbjudan
Great service and excellent customer service!
I really enjoy using this service. Pre purchasing minutes saves me money on what I’d spend using public transport like bus or train.
Customer services are kind and helpful. Had issues with journeys with vehicles not locking either due to fault or poor cellular service. They’ve been more than happy to help in these situations.
Thank you, Beryl :)
11 mars 2026
Omdöme utan inbjudan
Bikes temperamental, support top notch
Bikes temperamental all the time but support team always class and coming back quickly to help with any incorrect additional fees. Lizzie was v helpful today sorting an incorrect overcharge
11 mars 2026
Omdöme utan inbjudan
Responded promptly on customer service…
Responded promptly on customer service when I had a fault with the bike.
11 mars 2026
Omdöme utan inbjudan
Always very quick to response and sort…
Always very quick to response and sort the issue out straight away
11 mars 2026
Omdöme utan inbjudan
Svar från Beryl
Good Afternoon Kalyan,
Thank you for your feedback.
You may see the £1 pre-authorisation card check. This is refunded automatically.
To ensure your card is valid, we complete a pre-authorisation card check each time you do the following:
Add a card
Start a journey
This pre-authorisation card check is refunded automatically. The pending charge is usually cancelled within 7 business days, depending on how fast your bank can process it. In your bank account, the card check is from 'BERYL CARD AUTH'.
This check applies to every user and attempted ride, even if you have a Minute Bundle or Riding Pass or the ride fails.
Your journey cost will be charged separately at the end of each ride.
Kind regards
Scott Campbell
Customer Operations & Risk Manager
Beryl
Best customer service ever experienced
Best customer service ever experienced!
Beryl can be happy to have Lizzie as customer advisor!
10 mars 2026
Omdöme utan inbjudan
Lizzie was excellent and helped with my…
Lizzie was excellent and helped with my issue very quickly!
10 mars 2026
Omdöme utan inbjudan
Super helpful and speedy replies
Super helpful and speedy replies, thank you
10 mars 2026
Omdöme utan inbjudan
A very helpful staff member.
A very helpful staff member was able to assist me with a couple of issues that I had with a dodgy bike. The staff member’s expertise and willingness to help were truly impressive, and I was thoroughly impressed with the amazing customer service provided.
10 mars 2026
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.