The scooter was great, it did have a fault luckily towards the end of my journey. I spoke to Lizzie on customer service who solved the issue quickly and efficiently. She was kind enough to give me a... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Used the scooters a few times, once had an issue unlocking but generally all been good. Yesterday I hadn't noticed the bike failed to end the ride, unsure why as I defienetly clicked it, but when I go... Se mer
First time on Beryl Bikes. Really expensive per minute particularly for the electric bikes and scooters. Hard to unlock, Hard to relock and you don't find out about the locking system upon return unti... Se mer
Företaget har svarat
I love using the Beryl scooters. I use them for short journeys to work to help me get there in good time as the bus doesn't take me the full journey. On the few occasions I've run into technical issue... Se mer
Företagsinformation
Skrivet av företaget
Beryl is on a mission to get people moving around cities in a more sustainable way. Find out more about our bike, e-bike and scooter share schemes across the UK. Or buy one of our lights for your own personal bike. All our products have been designed and built with people and safety at its heart.
Kontaktuppgifter
The Green House, 244-254 Cambridge Heath Rd., E2 9DA, London, Storbritannien
- +44 0203 0035044
- support@beryl.cc
- beryl.cc
3,9
Bra
910 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Very supporting team at Beryl!
Very supporting team at Beryl. But Patricia stands our for the speak and efficiency.
19 februari 2026
Omdöme utan inbjudan
Sherry was absolutely incredible 10/10…
Sherry was absolutely incredible 10/10 service
18 februari 2026
Omdöme utan inbjudan
The Brighton bikes are not fit for…
The Brighton bikes are not fit for purpose. The locking mechanism specifically does not work 90% of the time. The time taken to contact the service team makes the whole short trips sales pitch a joke!
16 februari 2026
Omdöme utan inbjudan
Svar från Beryl
Good Morning Alistair,
Thank you for your feedback. We greatly appreciate all forms of feedback, whether positive or negative, as it helps us to continuously develop and improve our business. Please accept our sincere apologies for the inconvenience this has caused you.
We take maintenance and safety seriously, and I assure you that we will inspect the bikes thoroughly to address any faults. Your feedback is invaluable in helping us identify areas for improvement, and we are committed to ensuring that our bikes are in top condition for all users.
To better assist you, may I kindly request your Beryl account details via email to support@beryl.cc
We’ll strive to do better.
Kind regards
Scott Campbell
Customer Operations & Risk Manager
Beryl
Absolutely piss poor
Absolutely piss poor, you can spend 15 minutes unsuccessfully trying to get one to unlock with no joy, then when one finally does decide to unlock it is completely unrideable due to the terrible upkeep.
Trust me just get a bus or an uber
10 februari 2026
Omdöme utan inbjudan
Svar från Beryl
Good afternoon,
Thank you for your feedback. We genuinely appreciate all feedback, whether positive or negative, as it helps us continuously develop and improve our service. Please accept our sincere apologies for the inconvenience this has caused.
We take maintenance and safety very seriously, and I want to assure you that the bikes will be thoroughly inspected to identify and resolve any faults. Your comments are invaluable in helping us improve reliability and overall user experience. I will also ensure your feedback is shared with our operations team.
Please contact our support team at support@beryl.cc so we can investigate this further and arrange a refund for any incorrect charges.
Kind regards,
Scott Campbell
Customer Operations & Risk Manager
Beryl
They're either cluttering up the city…
They're either cluttering up the city with endless bays full of bikes that refuse to unlock and charge you anyway or the bays actually useful from commuting outside of the centre are never stocked so totally pointless.
I've had brakes fail on an e bike, flat tires, jammed chains and more. They're not maintained or kept charged.
Dangerous, pointless, expensive waste of space on the city. Sick of children bombing around on scooters
9 februari 2026
Omdöme utan inbjudan
Svar från Beryl
Good Afternoon Ani,
I would like to express my gratitude for your valuable feedback. We greatly appreciate all feedback, whether positive or negative, as it allows us to continuously develop and improve our business.
We actively monitor and maintain our fleet. We make vehicles unavailable for hire when they need servicing or inspection due to customer and staff reports. This also applies to vehicles that are out of battery. If a vehicle is not visible in the app, it means it is unavailable for hire. Please check the app for all available vehicles. When you click on a Bay in the app, you will be able to see the vehicle number.
Your concerns about bike maintenance, charging, and bay availability have been shared with our operations team to help improve the service. We really appreciate riders reporting any issues so we can act quickly.
Beryl takes misuse of our vehicles very seriously. All our Beryl bikes and Beryl e-scooters are equipped with GPS technology that allows us to track journeys. In order to identify users misusing vehicles, we kindly ask you to report the incident via our Beryl E-Scooter Misuse Form. We can then track the scooters in our system and contact the users. Once the report is complete, we will only contact you if more information is required.
If you are concerned about the illegal use of an e-scooter, we also suggest reporting the incident to your local police force. Calling 101 or using online reporting tools are available if it is not an emergency.
We are committed to providing a safe and convenient way for people to get around the city, and we take feedback like yours seriously to make our service better. If you would like to provide further details or report specific issues, please contact our support team directly at support@beryl.cc so we can investigate further.
We’ll strive to do better.
Kind regards,
Scott Campbell
Customer Service and Operations Manager
Beryl
Sherry was great
Sherry was great! Best customer service for beryl since the best ever at pride this year. When they’re good, they’re great.
6 februari 2026
Omdöme utan inbjudan
Smooth an easy no fuss couldn’t be more…
Smooth an easy no fuss couldn’t be more helpful great team very professional from start to finish
21 januari 2026
Omdöme utan inbjudan
Norwich - poor vehicle maintenance
Use beryl in Norwich. Used to be decent, but gone down hill. E bikes and scooters are in terrible condition. I've had multiple break down mid journey or refuse to start when the app says they are working. Don't have these issues when using lime in London. Customer service is good which is why this review is a 2 stars and not 1. Avoid if you a looking for a reliable form of transport.
23 januari 2026
Omdöme utan inbjudan
Svar från Beryl
Good Morning Joel,
I would like to express my gratitude for your valuable feedback. We greatly appreciate all feedback, whether positive or negative, as it allows us to continuously develop and improve our business.
We aim to offer reliable and enjoyable rides, and it is clear that we have not met your expectations recently.
Your feedback has been shared with our Senior Leadership Team. We’re continuing to invest in servicing and monitoring to improve reliability across the network.
We do appreciate you acknowledging the support you received from our customer service team, and we’re glad that aspect of your experience was positive.
If you’d like us to look into any of the issues you experienced in more detail, please feel free to contact us at support@beryl.cc
with the journey details.
Please rest assured that we are committed to improving and providing a better experience for our customers.
Kind regards
Scott Campbell
Customer Operations & Risk Manager
Beryl
Me and my bike were separated and I…
Me and my bike were separated and I forgot to lock it so then another person ended up riding my bike and I was charged 20 pounds and when I asked for my account to be deleted or for a refund I was refused and one of your employees who goes by the name ana was sarcastic and quite rude to me.
17 januari 2026
Omdöme utan inbjudan
Svar från Beryl
Good Afternoon Viktor,
The charge applied relates to the vehicle being left outside of an active bay, which carries a £5 out-of-bay fee in line with our Terms of Service. The remaining amount charged reflects the time the bike was hired and ridden.
To clarify the timeline, your interaction with Ana was the second time you contacted us regarding the outstanding balance. During your first contact, you advised that you believed you had been overcharged for the journey. Following a review, we refunded 7 minutes from the journey cost. You thanked my colleague for the support provided that day, and at that time, you did not mention that another person had taken the bike.
During your second contact, you requested that your account be deleted as you stated you were moving away from England. You were correctly advised that an account cannot be deleted while there is an outstanding balance. Once the balance is settled, you can delete your account directly in the app by going to Settings and selecting Delete Account at the bottom of the menu.
We take feedback about staff conduct seriously and have reviewed the interaction in question. Ana acted appropriately, clearly explained our Terms of Service, and provided a detailed breakdown of the charges applied. We do not accept abusive or inappropriate language towards our staff, who are required to apply our terms fairly and consistently.
Kind Regards,
Scott Campbell
Customer Operations & Risk Manager
Beryl
The customer service team are…
The customer service team are fantastic!!!
7 januari 2026
Omdöme utan inbjudan
Compared with the ebikes that i used in…
Compared with the ebikes that i used in London, those in Plymouth are very bad. The ebikes are not working properly, rusted chains, brakes that remain loked, craked seats. Some bike do not unlock, some bikes will have faulty motors that will stop working all of asudden. Very disapointed, is cheaper and easier to take a uber.
19 december 2025
Omdöme utan inbjudan
Svar från Beryl
Good Morning George,
Thank you for taking the time to provide feedback regarding your recent experience with our bikes. I am truly sorry to hear that you had a negative experience with the quality of the bike and the service provided. We aim to offer reliable and enjoyable rides, and it is clear that we did not meet your expectations this time.
We take maintenance and safety seriously, and I assure you that we will inspect the bikes thoroughly to address any faults. Your feedback is invaluable in helping us identify areas for improvement, and we are committed to ensuring that our bikes are in top condition for all users.
We’ll strive to do better.
Kind regards
Scott Campbell
Customer Service & Operations Manager
Beryl
Beryl Bikes are much better than catching a bus!
So great to be abke to walk to pick up a Beryl Bike and cycle around Stevenage. So much better than waiting and getting on a bus.
16 december 2025
Omdöme utan inbjudan
Sherry was really helpful and…
Sherry was really helpful and supportive, she took time and understanding to resolve my situation and bring the best outcome. Amazing customer support
16 december 2025
Omdöme utan inbjudan
Sherry was fantastic and really helped…
Sherry was fantastic and really helped me out!!
14 december 2025
Omdöme utan inbjudan
The bikes locking mechanism is so bad…
The bikes locking mechanism is so bad it doesn’t work, they are aware of this issue. They then charge you £10 unlocked vehicle fee. Scam.
8 december 2025
Omdöme utan inbjudan
Svar från Beryl
Good Afternoon
Thank you for taking the time to provide feedback regarding your recent experience with our bikes. I am truly sorry to hear that you had a negative experience with the quality of the bike and the service provided. We aim to offer reliable and enjoyable rides.
As you are unable to provide evidence, your ride has ended with the £10 Unlocked Vehicle Fee.
As per sections 13.6 and 13.9 of our Terms of Service, this is our standard procedure, and we must request documentation to support any refund claim.
To ensure your concern is thoroughly investigated, we have requested our dedicated on-street team to inspect the lock and confirm the fault you reported as a priority. Please allow up to 48 hours for this inspection to be completed.
Once we have received the report, a refund will be issued if a fault is identified. We appreciate your patience and understanding while we work through this.
Thank you for your patience and understanding in this matter.
Kind regards
Scott Campbell
Customer Operations & Risk Manager
Beryl
Nice use case
Nice use case. I took a train up to Norwich for the football and was able to get from one side of the city to the other pretty quickly. In fact I was able to meet up with my mates and have a quick pint long before the game even started. Reasonable price too. Around as much as a bus ticket but with much more freedom.
6 december 2025
Omdöme utan inbjudan
Patricia was incredibly helpful and…
Patricia was incredibly helpful and quick to respond. Absolutely made my day!
8 december 2025
Omdöme utan inbjudan
Awesome Beryl!!!
Quick, very helpful, sorted my issue as quick as a Ferrari! So glad to have beryl in Norwich!
30 november 2025
Omdöme utan inbjudan
Evan on the customer service team is brilliant
Had a few bikes that wouldn’t unlock. Messaged the team and they got one unlocked and dealt with another query for me really well
26 november 2025
Omdöme utan inbjudan
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