beduniverse.co.uk Omdömen 

My experience purchasing a bed from Bed Universe was horrendous. I moved into my new house and ordered the bed in advance but was prepared to sleep on the floor for a few nightd as the website advises 2 to 3 weeks. Delivery timescales is not as stated on the website. My delivery date was scheduled for 5 weeks after I placed the order. When I queried it I was told this was their specialist courier soonest delivery but Bed Universe would check for cancellations to bring my delivery sooner. That was not done and I had to follow up only to get a delivery date a few days earlier than the original date.

On the date of delivery I got a text at 1:30am from the courier to say they were arriving 4 hours later. Delivery drivers turned up, talking loudly, dropped the bed just over the threshold of my front door. Then I was missing parts. Contacted Bed Universe requesting next day delivery for the parts and they weren't received until a week later. I was missing half the knobs to go under the bed to raise it off the floor so couldn't open any of the drawers and one of the screws to attach the headboard to the bed was also missing. Bed Universe cannot be contacted by phone, only via email, during their office hours which is a standard weekday week.

The only reason I did not give 1 star is that the bed looks nice and I did get responses by email. A number of apologies especially with the missing parts but it fell on deaf ears when I still had to wait a week to receive them given their size and that it could be sent by post. The waiting for delivery and the missing parts did not make this purchase worth it and I will not be recommending to family and friends.

From ordering, to communicating about delivery and the actual delivery all went as promised. Geat bed once assembled, looks and feels luxurious.
Would recommend this company

I've never received such terrible customer service. I was called on 08/03/23 with someone telling me my bed would be delivered on Friday (10/03/23) and someone would call me the day before to arrange the delivery slot. The day before came and I didn't hear from them, I tried emailing, calling, messaging via the app & Instagram and no one would respond to me. Then the Friday came and I made arrangements for someone to be there the whole day to take in the delivery. The delivery didn't come and at around mid day, Bed Universe sent me an email saying my bed wouldn't arrive as the couriers van has broken down and my delivery would be prioritised on the next slot. I emailed back saying I'm home the following Monday and would like it delivered then. They said 'our couriers don't work like that' and refused to provide an alternative date. Constant emails to them and they still won't confirm amy dates. It is now 16/03/23 and I have since requested a refund and they are insistent that they will not give me a refund without a 30% deduction. This is wholly unacceptable and I still haven't received any refund despite requesting it days ago. This leads me to believe this is a scam, I have notified my bank and will also notify Trading Standards. £600 loss for me. Absolutely shocking.

UPDATE, based on reply from seller:
I could go on and rebuttal every point you made (which I have done in our emails) but here are a couple of main points:
Bed Universe arranged to deliver and informed me of this delivery at 9.23am on March 13th - this delivery was scheduled for the same day with zero prior notice, not even on the tracking sites.

As for the delivery, Bed Universe told me at first the van broke down, then apparently they didn't want to put the courier at risk so they cancelled the deliver, then another story of how the Bed was moved from van to van.

They still have not refunded me anything (not a penny).

Plenty of other poor reviews on this app and I would encourage readers to look at these too, in order to verify my comments.

I would give this company 0 if I could the worst customer service ever. Blocked my number and yet all I did was ring no voice mails messages. One response to numerous emails only to say bed not deliver d as conveniently van broke down with no new delivery date which should have been next day really and chat , what a joke been on chat since first thing and not a single response. Is this company a scam, have I lost my money? Do not use them. I can’t even say the quality of product as haven’t got it and don’t know if I ever will and can’t go the bank and ask for money back yet as the delivery could come one day
Update a week later still absolutely nothing the worst customer experience ever, just one lie after another with no proactive updates. I have sent over 30 emails with 5?responses each making a false promise of an update and a chase. Avoid this company like the plague.

We are very pleased with the quality of our bed. Delivered within two weeks and so easy to assemble. Would highly recommend this company.

I am over the moon with my gas lift ottoman silver plush sleigh bed.
Great service from when I ordered it online. I was worried as realised that u had ordered the wrong material/colo and they replied to my email very quickly. Also I explained how u needed it asap and it was delivered within a week without paying the extra cost. It looks fantastic and our mattress fits perfectly. Great storage space underneath.
From my experience I would recommend this company 100%. Thank you Bed Universe.

An excellent purchase, fantastic quality and very sturdy bed. We purchased the Colorado bed in grey naple and it's beautiful. Speedy delivery too. Would recommend Bed Universe.

Fabulous experience from start to finish with this company. Our bed arrived and was so easy to assemble. Delivery was very quick and I absolutely love it.
I chose the grey naple color and it looks beautiful. So thrilled with our new bed, thank you so much!

Bed arrived at 8pm and on first inspection looked great, however the problems arose when I tried to assemble the feet and the pistons of the ottoman. One foot wouldn't connect, and the pistons were put on incorrectly so that you couldn't connect them to the top base. Tried calling Bed Universe on numerous occasions but the phone is never answered. The only way to contact is through email or messenger. I found this frustrating as I like to talk to someone. The amount of emails back and forth to try and get this resolved was ridiculous they want photo evidence/video evidence, 'have you tried this' 'have you tried that'. Eventually they sent out an engineer to 'fix' the bed. I agreed on a 9-10am timeslot but on the day they were coming I got a call at 7am to say they would be here at 7.30am! Not ideal as we were all getting ready for school/work. They came and replaced/fixed the problems but then they tried to get me to hand over £50 in cash to them for 'fitting the bed'. Not great customer service Bed Universe. Nice bed but too much hassle if something is not right.

I was unsure of buying a large piece of furniture as a bed online.
No need to worry whatsoever. The bed is gorgeous, communication throughout was fantastic and the service from everyone was outstanding. The quality is so much better than other high street brands I visited.
Highly recommend Bed Universe and would definitely use again.

My daughter bought the Colorado sleigh bed with ottoman, we are extremely happy with the purchase. The service was excellent throughout.
Will surely be returning to Bed Universe again for future purchases.

Beautiful bed, we are over the moon with it! Great communication about delivery and the quality is excellent. We will definitely be back for the next purchase.

When the delivery team arrived thy would only deliver to the hallway and not upstairs to the bedroom as requested. My wife (65years and myself 74 years) had to manhandle the bed up stairs ourselves. The bed came with the incorrect feet and one of the gas pistons was seized in the open position. I contacted customer service who sent out new feet and two weeks later still waiting for the gas piston. So fed up going to purchase gas piston from Ebay so i can use the bed!!!

Ordered a bed for my son and he loves it. It's really well made. Didn't take long to be delivered as well.
Regular updates were given and nothing was too much trouble. The delivery driver was also lovely and helpful. Would recommend. Thank you.

Love my bed! We put it together within 20 minutes and it's really solid build.
I haven't put my mattress on it yet but the quality of the bed is fantastic.

Bed looks really nice, lovely material and soft to touch.
Great quality! Tonnes of storage underneath and such an elegant design. We ordered the Julius winged bed in grey naples with storage.

Excellent service from start to finish. All my questions were answered to promptly. Sent our fabric samples so I could match my decor and delivered my bed within a week
It was well packaged and Soo easy to assemble. Really well made bed and beautiful fabric " cream naple "
We couldn't be happier with the purchase and the service.

Fantastic purchase. Communication was first class from the very start. Always kept in touch and answered all my questions prior to my purchase. Bed is really high quality and exactly what I wanted. Would definitely recommend.

Ordered the Julius wings bed for my teenage son, who is upgrading from a single bed. This bed is really good quality, it has an excellent secure sturdy frame so will stand the test of time. The grey Naples color is lovely and the bed looks so much more expensive than it is. Delivery was excellent, the bed arrived in 6 days.

Brilliant service and quality.
A lovely good quality bed really comfortable and such an affordable price. Amazing value, thank you so much x