Bedhive Omdömen 

Further to our previous review, our bank have reimbursed us for the goods that bedhive received money for and did not supply.
Bedhive have now had the nerve to challenge the re-imbursement even though 5 months on they have supplied no goods, and have never returned our repeated attempts to contact them.
We have referred the matter to Trading Standards as this fraudulent company needs closing down.

Beautifully made bed. Delivered right on time and the quality is fantastic. We will soon be ordering another one.

Once again another company quick to take money but fail to respond to any emails, no communication whatsoever since making a purchase, still waiting for a single update with no bed in sight to be seen!

I suggest exercising caution before buying from this company
I have given this company a one-star rating for the following reasons:
1. Poor Customer Service: The company does not answer phone calls, and the owner has failed to respond to multiple email attempts — even after I gave them the benefit of the doubt.
2. Low-Quality Materials: The bed frame is constructed from OSB board, a very cheap and flimsy material that doesn’t reflect the price paid.
3. Unhelpful Instruction Manual: The manual is poorly written and lacks clear guidance on how to assemble the bed or how the parts fit together.
4. Faulty Part and No Replacement: I received a defective part and contacted the company to request a replacement. Despite the supposed 12-month guarantee, I have yet to receive a response — or a replacement.
5. Lack of Transparency: There is no trace of the company on the Companies House register, which raises serious concerns about their legitimacy.
These are the key points I urge potential buyers to consider before making a purchase from this company. Unfortunately, I will now have to explore alternative avenues to pursue a claim.

Great experience ordering from Bedhive, their customer service was very helpful, as well as the delivery which was scheduled within a few days of placing the order online. Imran and Tom did a fantastic job at assembling the bed. The bed talks for itself, a very high quality build, nothing cheap about it. Definitely made to last.

Zen bed is everything we hoped it would be. Looks amazing and absolutely fantastic. Very happy and with the product and delivery times too.

Great experience buying my bed from this online store. Their customer service was very helpful in helping me achieve the correct dimensions for the headboard, especially Dan was very good. My bed arrived last week and its lovely, very happy with how its made really does give a high end look. I have recommended Bed Hive to my friend who has also placed an order.

Couldn't be happier with my new bed from Bedhive. I went for the Sentorini wide extended headboard in king size, with ottoman gas lift. The bed is crafted to perfection with really lovely penal type detailing, the gas lift was a nice addition as now I have plenty of room to store my suitcases duvets and all sorts. I am very pleased with the delivery side of things, Kez and Tom did a great job bringing the bed upstairs and assembling it for me. Thank you

I am very pleased with my daughters bed that was delivered last week. Its her first big girl bed, upholstered in a very stylish boucle material, very on trend just the way she likes it. Delivery was superb, handled by Tom and Kez, within minutes they assembled the bed. We also purchased the pocket spring mattress, which is a really good quality, thick and comfy mattress. My daughter has been loving sleeping on her new bed. Thanks Bedhive, excellent service.

I am writing this review after recently purchasing the Astro winged bed for our new home. We are delighted with our bed, it is such a classic and timeless design and very well made. We managed to get 10% off during their winter sale, which was a bonus! Amaya in their customer service team really helped us, as we changed our mind on the height of the headboard after purchasing the bed online, it was all sorted within minutes of emailing them. I cannot fault this company, even delivery was smooth and on time. I would definitely recommend this company to my friends and family for all their future bed purchases.

Recently bought the Zen bed in ivory plush for my bedroom. I am so impressed by the build quality of the bed, it is really well made, and extremely sturdy. It is definitely a heavy bed and not as easy to move around like some cheap ikea beds I have had in the past. This just shows it is a solid piece of furniture made to last, definitely looking and feeling like pure luxury

Our bedroom is finally complete! looks absolutely fantastic and the level to detail is amazing! Our bedroom looks like a 5 star luxury hotel now.
Beautifully made bed and I could've never asked for a better bed.

DO NOT USE THIS COMPANY! I purchased a bed and mattress 3 months ago. My items have still not been delivered. They do not answer my multiple emails and their telephone number does not work.
I am currently trying to get my money back through my payment method and am taking it to trading standards.
DO NOT USE THIS COMPANY!

Super experience and the bed we ordered looks absolutely fantastic I must say.
The headboard fits perfectly and the overall look of our bedroom has changed entirely. Never have I ever had this kind of a luxury hotel room feel and I must say I am super happy and content!
I would absolutely recommend.

If I could give this company a zero I would
BEWARE this company takes your money does not respond when issues arise
NO CUSTOMER SERVICE, UNABLE TO SPEAK TO ANYONE, OCCASIONALLY RESPOND TO EMAIL WITH NO UPDATE JUST A WISHY WASHY RESPONSE
I ordered a bed back in sept 25 they scheduled a delivery and did not turn up months after chasing where our bed was
They finally tried to delivery with a partial service we paid for installation but they didn’t not provide that so rejected the delivery
No communication from them since rejected delivery it is now dec 25
Unable to speak to anyone about a refund this was a standard bed ordered not a bespoke one
AN ABSOLUTE JOKE OF A COMPANY

Poor customer service ! Including Paige the customer service representative.

I wanted to give this some time before posting the result as we had to claim the money through the credit card !!

Do not use this company read all the negative reviews , they are very quick to respond to trust pilot reviews but not emails , they will not respond to emails or ever answer the phone … ever try calling them …

On trust pilot they will alway respond with what you would expect a company to do , however the reality is not true, they won’t do half what they say and always very rude when they do respond.

We received the wrong bed , and noticed the website had a clitch ,

We reported the clitch to bedhive and they where greatful we highlighted the fault,

However once I asked for the correct bed to be sent and to arrange a pick up of the old bed which was a different price and model to what we ordered originally ,we had very bad customer service

We also told it was our pc or our phone that had the clitch our cookies , or anything but them …

Despite use doing the same order on 3 different devices and screen recording the same outcome, a clitch on each device.

However once we reported the clitch they then acted as though nothing had ever happened and there site was running as normal and there IT department continued to blame us.

We then check the web site , funny the error we highlighted was no longer there ,And they could not honour our original order as the site was running fine and the bed we wanted was more expensive…

Rather than do the correct thing and thank us for high lifting the error and honour the original order they doubled down and said it’s our devices and u need to pay more !

It took almost 6 weeks to eventually get Somone to pick up the bed , funny they arranged 3/4 pick ups that they never informed us about

And despite the company saying it was in its way it never came.

Only when my Amex card had reverse charged them for the bed , a pick up and return was sorted , as the money to my account was paid back by the credit card

Otherwise we would like many others on this site be either left with the wrong bed or worse return the wrong bed and have no refund …

trust pilot is brilliant as we can see Paige is just the same with everyone, not just us, sounds very professional on the reply , will make up that they tried to call or organise delivery , say pick ups where attempted or we offered solutions but this is not the case , if you read other negative reviews it’s the same behaviour

Buy nice or buy twice guys !! and bedhive is a scam company if you don’t believe me read the other negative reviews and you will see the pattern of behaviour , I wish we had gone to trust pilot first

We went to bedsdirect in the end and paid for a custom bed and should have done it straight away

I can’t wait to see the reply we get on here as Paige was able to respond last time I left a review , only 20 mins after the last review at midnight,posted but unable to answer a phone or respond to emails for 6 weeks , only until Amex took the money back

Funny old thing … buy with caution

Gone Bust , with my money don’t buy a bed

Purchased an ottoman bed on 21/9/25 and the bed took over 3 weeks to be delivered, despite a delivery time frame of 5-10days. No communication, other than responses to our emails chasing it up.
When we assembled the bed, the gas cylinders were seized in the upright position. Their email response was to rotate the cylinders- this didn’t work. Since then we have had no communication from them, no responses to emails and deadlines. We now have to escalate this to our credit card company.

Ordered a £1100 bed on October 1st from this company. Never heard anything more from them until I emailed them on 19th October asking when the bed would be delivered. They said it was being delivered on 30th October and to stay in all day for the courier, this date came and went after I took time off work.

They then assured me it was a last minute courier change and that it was booked in again for November 6th and was a top priority delivery, again I took a day off work and waited in all day, nothing arrived.

At this point I emailed them as you can't speak to anyone and said I wanted a refund. They then tried to get me to accept another delivery date in the future which was totally inconvenient for me, they said they would provide a full refund.

To date no refund has been received, they stopped replying to my emails and I have had to do a chargeback via my credit card company.

From research online that this company appears to sell the same beds that are available for half the price elsewhere and could be acting as a middle man selling the same beds at a markup. The company is very difficult to find information on but they appear to be registered to a small house in Bradford.

I’ve never written a bad review before, but this experience has been terrible. My bed delivery was delayed multiple times, and after weeks of waiting, I was promised compensation for the inconvenience.

When the bed finally arrived, it was the wrong one. We decided to keep it since we’d already been without a bed for months, but I made it clear that we still expected our compensation. Months later, nothing has been paid, and all my follow-up emails have been ignored.

Poor communication, broken promises, and zero accountability. I will keep chasing this until it’s resolved, but I’ll never buy from this company again. Avoid BedHive.