Bedhive Omdömen 

Absolutely delighted
After much internet surfing I decided to chose beehive and I wasn’t disappointed, great quality bed frame with ottoman storage at a great price, sturdy frame and beautiful finishes. I would highly recommend this to anyone who’s looking for a great bed frame at a reasonable price.

avoid this company at all costs said they were sending me a replacement parts even replied to a review telling me that they were sending the part out but aren’t!!! ignore every email, block me on Facebook so I can’t post about the issue. Was told they were sending the part out and still haven’t

After receiving our bed we realised the headboard was incorrect. I have been emailing customer service for the past 3 weeks to find out when a replacement will be delivered with no luck. Paige from customer service says she will check with courier but no updates as to when it will arrive. The bed is still in the wrapper! I’ve tried calling several times which goes unanswered and left messages too.

I received an email after posting this but with still no definitive answer as to when the headboard will arrive. It’s been now 4 weeks since they confirmed they sent the wrong headboard and said they would change it!

Delivered on time and great value for money. Would definitely recommend bedhive. Top quality for reasonable price.

Excellent communication, great website, fantastic product and excellent craftsmanship.
The bed we purchased is the most comfortable bed we have ever slept in !
Brilliant transaction and company to deal with !!

After going back and fourth the last 2 weeks and being told my bed has been dispatched it’s still showing as not even with the couriers. I’ve asked for a refund nearly 2 weeks ago and was told it’s been dispatched so I can’t be refunded but yet it’s nearly 2 weeks later and the couriers still don’t have the bed.
The worst customer service I’ve come across, no apology for delay when it states 5-10 working days delivery, still never been give a date I will have the bed. I’m now on 21 working days and still hasn’t been sent out. I order this bed as a quick fix as will only need for around 6 months and starting to think it will be 6 months before even see the bed. Avoid this company at all costs

Bed advertised 5-10 working days now 20 working days still no delivery, customer service called Paige absolutely terrible keeps not giving straight answers provided us with an tracking number and apparently he’s been despatched surprise surprise the courier hasn’t even collected the bed from them!!!

Avoid this company at all costs, false advertisement, customer service is terrible well there actually isn’t any form of customer service

Don’t waste your time money or energy!!!

I normally wouldn’t write reviews, but after months of frustration, I feel obligated to warn others. My wife ordered a super king-size bed from BedHive in July 2024 for £637.20. Due to sizing issues, she needed to exchange it for a king-size bed, which cost £395.10. Instead of processing a simple price adjustment, BedHive required her to pay the full £395.10 upfront, promising a refund of £637.20 for the original bed.

The exchange happened on 15th November 2024, but since then, BedHive has completely ignored us. My wife has sent nearly 10 emails chasing the refund, and for months, we heard nothing—no response, no update, just silence.

Only after posting a public review did a customer service rep, Paige, finally reach out. We were assured the refund was being processed. Yet, here we are, still waiting.

Today, instead of resolving the issue, BedHive has publicly accused us of fabricating the entire experience. This is beyond insulting, especially when we have email records confirming their acknowledgment of the refund request. If anyone is misleading customers, it’s BedHive, not us.

To be clear:

• The refund request was acknowledged by BedHive’s own customer service team.
• We have emails proving our attempts to resolve this privately.
• We were patient for months before resorting to public reviews.

Yet instead of honouring their commitment, they’re now trying to discredit a legitimate complaint. This kind of behaviour is unacceptable for any business.

BedHive, if you genuinely care about customer satisfaction, process the refund you promised instead of making baseless accusations. Until then, I stand by my warning—avoid this company at all costs.

This is a follow-up to my last review. After my initial post, a customer service rep from BedHive, finally reached out. For a moment, I had hope—hope that this company would do the right thing. They promised me a refund, but here I am, still waiting.

At this point, it’s clear: BedHive has no intention of making things right. They take people’s hard-earned money without a second thought, with no remorse, no accountability, and certainly no sympathy. It’s frustrating, exhausting, and honestly, disheartening.

Please, don’t make the same mistake I did. Avoid BedHive at all costs. No one deserves to go through this!

I have been expecting my refund since the 25th of October 2024 btw.

2021 I bought my ottoman bed with bedhive and now it's in the bin. £600 spent for a product which did not last and was the worst purchase I have ever made. The product itself when delivered was perfect but deteriated significantly quickly. The lift mechanism connections became lose and fell apart. The bed frame towards the end was not secure and would sway side to side, it was horrible to sleep on. After a few months of owning the bed, the slats and frame that the mattress sat upon bowed in the middle. I took measurements and provided this proof to the customer service team not long after I had bought the bed as I had to return a mattress due to it diveting in the centre. Then Identied it was the bed that caused it and not the quality of the mattress.

Unfortunately the customer service team at the time refused for a full refund or replacement for the poor quality made bed and I did not have the funds to replace it as I had just spent a significant amount of money with them. I have just moved house, and the bed didnt fit up the stairs, an blessing in disguise as we have wanted to replace the bed for a number of years now. Weve binned it
as we couldnt sell it and bought a cheaper and far more better quality ottoman bed with happy beds and I am so grateful to be able to sleep on a secure bed.

Before ordering the bed frame, I considered which fabric would be best, as I want the bed frame to last as long as possible. I ordered some free swatches and received them a few days later.
The assembly process was super simple and straightforward. The quality of the bed frame is perfect, and we have been sleeping really well!
(I would suggest keeping customers proactively updated on their orders. )

Overall, I would give this experience 5 stars, it’s worth the money!

We ordered two upholstered bed frames and were really impressed with the quality and workmanship of the products received. The size of the beds we received was as expected. We had been looking online for a while and thought that they were good value in comparison to other companies, the choice of colours was also great. The delivery timeline was longer than expected, but they were worth waiting for.

I ordered a super king-size bed for £637.20 in July 2024 but needed to exchange it for a smaller king-size bed costing £395.10. I paid £395.10 out of pocket for the smaller bed, meaning Bedhive owes me a full refund of £637.20 for the original bed.

The exchange happened on 15th November 2024, but since then, I’ve been chasing them for my refund with no success. I’ve sent nearly 10 emails, and they’ve ignored every single one. From November to January, no refund, no response—nothing!

This company is completely untrustworthy, holding my money hostage. Avoid Bedhive at all costs!

Rating: 0/5.

So far our experience hasn't been great and until a phonecall this morning I was really worried. We ordered our new bedframe on Monday 6th January with BedHive and I tried to call several times over the last week about the order but the phone simply doesn't work - ever! I've been told now that there is a problem with their phonelines but I have suggested they mention this on their website as it leaves customers like myself feeling very concerened when they can't speak to anyone. I've left comments on their Facebook Ads which they have removed before replying to the three emails I sent them in so many days, I'm afraid that really doesn't look good - customer service is very important! Especially with more pricy products.
As BedHive cannot remove this review on Trustpilot I posted here instead and I will alter this review during the process of our order. I'm feeling much better after having a call and discussing my queries but still a little nervous (I have therefore changed my 1-star to 3-stars for now). We've spent over £500 on a bedframe, it's a big expence when we've not seen the product first-hand...I will be happy to update this if our experience improves...

I can’t comment on my bed as it hasn’t arrived after over 3 weeks despite it saying 5-10 days when placing the order. Emailed. Someone said they would look into but still not heard. This was a gift for my son for Xmas and I’ve no idea if it will be here

Do not go near this company, I’ve been waiting for a refund for over two weeks, absolute cowboys. Pure liars!!!

We spent a LONG time researching beds before our purchase and Bed Hive were the only company coming up with consistently good reviews. We ordered several different fabrics before making the decision to buy the super king Chesterfield Swan Sleigh Bed with gas lift. Whilst we haven't unpacked it and put it together yet (we are currently undergoing a home renovation), i can see through the packaging that its a stunning bed and just what i was looking for, i can't wait to put it all together! It was delivered in good time, the delivery company were professional and kept us updated throughout the day on their progress and when the bed arrived it was well packed to keep it protected from damages during transit. I wouldn't hesitate to recommend Bed Hive, in a world where companies seem to take more than they give, it is refreshing to find a company that actually cares.

I received a bed last week with no frame as they had run out of stock!
They have since sent the frame in the post but said I would have to wait 3 weeks for someone to come back to assemble the bed.
Absolute shocking customer service! I have requested a call back 3 times, never got one. Their phone line doesn’t work. No apologies for their mistake. I can’t comment on the bed at this stage as it’s still wrapped up.

solid and sturdy build. Extremely happy with our purchase from this company. Lovely looking bed and the color Cream Naples looks absolutely fantastic. I would definitely recommend buying from here.

Bed was delivered on time and looks far more expensive than it actually was. Great value for money and speedy delivery. Very satisfied with my purchase