Having dealt with Andrew, Kate very carefully packed my bear in lots of tissue and he arrived, safe and sound with a big smile on his face, and the famous Steiff tag on one ear. Naming him Stei... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A great choice of Charlie Bears. Sensibly priced. Excellent service. Parcel arriv ed quickly and well packed. Will use again and recommend.
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Bear fits the bill as a gift, who doesn't like a bear? Best value I could find and within budget. Carrier used was Royal Mail, who, unlike competitors, do have a tracking system and if you are... Se mer
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The experience with The Bear Garden is seamless. Pricing instructions are clear, the payment process is quick and easy to follow. Their bear range is superb and I was so privilege to be able to secure... Se mer
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Företagsinformation
Om The Bear Garden
Skrivet av företaget
The Bear Garden opened in 1992 in Guildford and is one of the UK's leading specialist teddy bear and soft toy shops. We are one of the UK’s top stockists for world famous German manufacturer, Steiff. We also stock creations from all the major manufacturers (for example: Jellycat, Charlie Bears, Merrythought, Teddy Hermann and Kosen), and beautiful work from leading teddy bear artists.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden Guarantee
We aim to send orders within 24 hours of receipt whenever possible. Items are sent securely packed and clearly labelled, so they arrive safely.
We like our customers to be happy!
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
Kontaktuppgifter
10 Jeffries Passage, GU1 4AP, Guildford, Storbritannien
- +44 1483 302581
- bears@beargarden.co.uk
- beargarden.co.uk
Visit our Steiff collection!
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Utmärkt
4 tn omdömen
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Swift delivery
Purchased merrythought keyring bear charm, it was in great condition and well packaged and delivered quickly. I would recommend the seller.
22 januari 2026
Svar från The Bear Garden
Thank you for the wonderful review! 😊
Best wishes,
Kate
Svar från The Bear Garden
Thank you for the lovely review, Alessia!
Best wishes,
Kate
Fast delivery. Excellent.
Item arrived quickly and really well packaged. Packed with care, which makes it very special to open. Highly recommended. Thankyou.
12 januari 2026
Svar från The Bear Garden
Thank you so much, Anna!
Best wishes,
Andrew
The Bear Garden came to the rescue
The Bear Garden came to the rescue. I managed to source a bear with them that appeared to be unavailable. The bear is now enjoying living with many likeminded companions. Thank you Bear Garden for continuing to add joy to your customer’s lives.
17 januari 2026
Svar från The Bear Garden
Dear Claire,
Thank you so much for your very kind review. Glad that we were able to help!
Best wishes,
Andrew
Who Doesn't like a Bear?
Bear fits the bill as a gift, who doesn't like a bear? Best value I could find and within budget.
Carrier used was Royal Mail, who, unlike competitors, do have a tracking system and if you are not at home for delivery you can redirect it for collection.
Looking here first should the need arrive for more soft animals.
5 januari 2026
Svar från The Bear Garden
Dear Wotjek,
Thank you very much for your kind review. It is really appreciated!
Best wishes,
Andrew
Very pleased with the little bear
Very pleased with the little bear, packaged well and delivered promptly.
7 januari 2026
Svar från The Bear Garden
Thank you so much, Andrea!
Best wishes,
Andrew
The Bear Garden always provides an…
The Bear Garden always provides an efficient and reliable service.
13 januari 2026
Svar från The Bear Garden
Thank you for the great review, Fiona!
Best wishes,
Kate
What fantastic bears.
What a fantastic choice of bears looking for homes. I got a really lovely bear with jointed arms and legs for a very reasonable price. Delivery was excellent and bear arrived promptly.
13 januari 2026
Svar från The Bear Garden
Thank you for the wonderful review, Marguerite!
Best wishes,
Kate
Fantastic in every way!
Fabulous service, lovely packaging, gorgeous bear, swift delivery. Is a little bear for second grandchild, the first and his dad both have treasured bears from the Bear Garden
12 januari 2026
Svar från The Bear Garden
Thank you for the lovely review, Melanie!
Best wishes,
Kate
Svar från The Bear Garden
Vielen Dank, Gertraud!
MfG,
Andrew
Always packaged very well and sent very…
Always packaged very well and sent very quickly.
10 januari 2026
Svar från The Bear Garden
Thank you so much, Sandra!
Best wishes,
Andrew
Speedy and efficient service
Speedy and efficient service. Beautifully packaged. I am very happy with my purchase.
29 december 2025
Svar från The Bear Garden
Thank you for the great review, Virginia! 😊
Best wishes,
Kate
Svar från The Bear Garden
Thank you for the amazing review, Karen!
Best wishes,
Kate
Great goods just what I waited for my…
Great goods just what I waited for my great great grandaughter 1st,birthday
5 januari 2026
Svar från The Bear Garden
Thank you so much, John! I am so glad that Anniversary Scribbles was just what you were after.
Best wishes,
Andrew
Svar från The Bear Garden
Thank you for the fantastic review, Jayne!
Best wishes,
Kate
The Bear Garden are exemplary
The Bear Garden have been exemplary. They are masters in customer service,my package was sent lightening fast & packed very well. I've had a very pleasant interaction & am very thankful.
Cheers Dianne
15 december 2025
Great service secure delivery and great…
Great service secure delivery and great packaging all with care 😊
Unfortunately an unwanted gift 😢
16 december 2025
Svar från The Bear Garden
Thank you very much for the kind review. But I am so sorry that he was an unwanted gift!
Best wishes,
Andrew
Last minute order on line
Last minute order on line, spoke to gentleman next day , very kind and helpful . Teddy bear was delivered beautifully wrapped ! Will def be ordering from there again ! Fab service
22 december 2025
Svar från The Bear Garden
Thank you for the lovely review, Josephine! 😊
Best wishes,
Kate
Svar från The Bear Garden
Thank you, Diana! We always welcome phone calls too!
I bought 2 items and I’m delighted
I bought 2 items and I’m delighted. The packaging was beautiful and customer service was excellent.
18 december 2025
Svar från The Bear Garden
Thank you so much, Pauline!
Best wishes,
Andrew
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