Battersea Omdömen 

278
•
TrustScore 4 av 5

4,2

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

We recently rescued our cat Gus from Battersea Old Windsor. Battersea and the fantastic team were helpful from start to finish and made the process so easy. Gus has settled fantastically into his new... Se mer

Betygsatt 5 av 5 stjärnor

Absolutely seamless experience. Looking for two kittens. Filled in an online application and was contacted almost immediately with details of potentially suitable ones. Without exception all telepho... Se mer

Betygsatt 1 av 5 stjärnor

Applied to re-home a small dog, via the online registration process, didn't specify breed, age etc kept it quite open thinking it would increase my chances. I had an automated email to acknowledge my... Se mer

Betygsatt 5 av 5 stjärnor

We sent our ‘lively’ Vizsla pup to Jack and his wonderful team, and we really did get back a different dog…in a good way. She’s now so much easier to handle and responds well to commands. Couldn’t rec... Se mer

Företagsinformation

  1. Välgörenhetsorganisation

Skrivet av företaget

Battersea is here for every dog and cat, and has been since 1860. For 160 years, we've gone from one home in London to three rescuing and rehoming centres across the country and have cared for over three million vulnerable animals.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

278 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 54 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(278)

74 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Rehoming a dog

Our new dog "Demi" was looked after very well by Battersea prior to our adopting him.

22 mars 2024
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Elliott. Thank you for your kind words. Our team always make sure that every animal arriving at Battersea is given an abundance of love and attention! We hope that Demi is settling in well.

Betygsatt 5 av 5 stjärnor

Best decision ever!!

One week ago I rehomed a dog,right now he is sat beside me snoring after a lovely walk!!! I cannot thank everyone at Battersea dog's & cat's home enough for my new companion and all they do!!!

4 april 2024
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Geraldine, we're so pleased to hear that you and your new companion are so happy together. Making perfect matches is so important to us at Battersea.

Betygsatt 5 av 5 stjärnor

Everything connected with the rehoming…

Everything connected with the rehoming process was superb. Website accurate and informative, Lovely staff, helpful and supportive, happy dogs and people throughout. I totally recommend Battersea rehomers and we are so happy with our new family member.

30 mars 2024
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Abigail, thank you for your review about our rehoming process. We're so pleased that our incredible team were able to help you find the perfect new addition to your family.

Betygsatt 5 av 5 stjärnor

Helpful and supportive staff may the whole experience more enjoyable.

Friendly and helpful staff, Dogs and Cats needs come first especially during the rehoming process, good aftercare support there if needed. Ideal match between dog and family, great that your first collar, harness and lead are supplied. In all a lovely experience.

31 mars 2024
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Nickola. We're pleased to hear that our team were able to match you and your family with your new dog. We know that rehoming a pet is an exciting and emotional experience, so we always want to make sure new owners are given plenty of expert advice and support to help a new dog settle in.

Betygsatt 5 av 5 stjärnor

Amazing place

Amazing place . Hard working staff .
Lots of love and care ... the only bad issue Alison Hammond .. should have been tom hardy or some one else ...

2 mars 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Wonderful staff who have total love for Cats and Dogs

I can’t say enough how welcoming and wonderful the staff were from the first telephone conversation to picking our boy up at Battersea.

When we arrive at Battersea we sat down and met him and discussed what his needs were.

And ithe care for ALL the animals where great.

Battersea are 100,000 times better than
Cat Protection who sadly where more interested in the making a profit than they are of the concerns for there animals, I say that after we had a bad experience with them.

13 mars 2024
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Darren. We're so happy to hear that you had a great experience rehoming with Battersea. Making perfect matches is so important to us.

Betygsatt 4 av 5 stjärnor

Just had two separate battersea sales…

Just had two separate battersea sales guys knock on for sales for sales,in leicestershire, got to say they were very pleasant,and well mannered.

29 februari 2024
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Dawn. Thank you for your review. We're pleased to hear that you had a good experience with our door to door fundraisers. We find that many people enjoy talking to our fundraisers, without them we simply wouldn’t be able to carry on our work.

Betygsatt 5 av 5 stjärnor

I think they are doing a good job

I think they are doing a good job. The other reviews should snore more money if they want things to be better

24 januari 2024
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Jay, thank you for your review. We will always do everything we can to be here for every dog and cat.

Betygsatt 5 av 5 stjärnor

Choose Battersea

After Dogs Trust refused to take our Chihuahua because she has a heart murmur not requiring medication.. Old Windsor were really helpful and understanding. Very happy with the whole quick process of giving our dog up for adoption. Sad day but I know she will be in good hands. Thanks so much for making it stress free for us. Receptionist was lovely too!

15 februari 2024
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Laura. Thank you for your kind words. We are glad that our team at Battersea Old Windsor were able to support you through the process of giving up your dog. Our non-selective intake policy is at the heart of everything we stand for. We treat each animal on a case-by-case basis and will always do everything we possibly can to give them the best chance of a happy future.

Betygsatt 5 av 5 stjärnor

Enjoyable Adoption Service

Battersea’s Brands Hatch centre provided an easy and enjoyable adoption service. A telephone interview, a few emails and a property check resulted in us taking Sherbet home the same day we visited!

9 mars 2023
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Ben. We're so glad to hear that our amazing team at Battersea Brands Hatch were able to match you with Sherbet! We wish you both all the best.

Betygsatt 1 av 5 stjärnor

Making it far too hard for good and…

Making it far too hard for good and experienced dog owners to adopt shelter dogs from Battersea.

They don't seem to care about good owners and good people...

Basically if you've got a garden, you're in and go to the top of any waiting list.

Becomes more a garden test than an owner of great love and experience who has for decades managed to walk and exercise dogs to long and fulfilling lives without the "magic garden".

Always seemed to me that having a garden is a very good excuse for owners to not take their dog for a good exercise every day. Years ago, I got my first dog from Battersea......won't be bothering again.

Their loss...and a dog who could have been loved to within an inch of it's life misses out.

13 januari 2024
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Steve, we're sorry to hear you're unhappy with our rehoming process. Each animal is assessed when they come to Battersea to find out what they are like and what sort of home, lifestyle and environment would best suit them, and our rehoming criteria are tailored to suit the needs of each animal. We use all the information you give us to match you up with a dog that we think would be best for you and your home.

If you live in a home without access to a garden, it doesn’t necessarily mean we won’t be able to find you a dog, but we want to be honest that it’s likely to take much longer. Many of our dogs will need to live in a home with a garden to give them the best possible quality of life. If you would like to discuss this further please e-mail info@battersea.org.uk

Betygsatt 1 av 5 stjärnor

I'd love to know why Battersea is…

I'd love to know why Battersea is listing a 3 month old Bullmastiff puppy as only being suitable for homes where children are over 13 years old? I've never known such nonsense! I am an experienced BM owner, my recently departed 10.5yo Bullmastiff lived with my 8yo son since we brought him home from hospital aged 2 days old, she loved him from day 1 and as with most Bullmastiffs, was as gentle and loving as could be with him.
I'd also love to know why they're claiming another dog is a Bullmastiff when it clearly is a crossbreed. White and black and feckled like markings on a Bullmastiff's face sets alarm bells ringing! Who is writing these awful listings?!

26 december 2023
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Carol. Each animal is assessed when they come to Battersea to find out what they are like and what sort of home, lifestyle and environment would best suit their individual character. Our rehoming criteria is tailored to suit the needs of each animal. When an animal comes into a new environment, they need time to settle in to their new home and get used to their new family. Sometimes, young children can be disruptive and can have an impact on how well they settle in. Depending on their character, some animals will be better suited to sensible older children who will be respectful with their interactions and able to give them the space they need.

Betygsatt 1 av 5 stjärnor

Appalling

Appalling
Do not touch this place with a barge pole. Hostile reception. Wanted to adopt a cat but shall pay to buy a new one. No wonder they have to put the cats down. Disgraceful

1 december 2023
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Ros. We're very sorry to hear that you have had a bad experience at Battersea. We'd like to find out more so that we can try and resolve any issues – please contact info@battersea.org.uk so that we can look into this.

Betygsatt 1 av 5 stjärnor

The way they do things now is like they…

The way they do things now is like they don’t want you to rehome a cat. You can’t meet them now. You can’t just go there anymore and have a look. Now on the website the different centres don’t even come up. It’s not what it used to be like. It’s like you are told you have to have this one. I was so keen on leaving them my house in my will but not anymore. I don’t know who I will leave it to now. Cats Protection League is all that’s left. My mum recently needed a new cat. She always went to Battersea and she hates the new process so much, she gave up and went to CPL instead. Change your ways Battersea!!!

Not what I said. Mum wanted a cat from you. Her last 3 cats have come from you. She doesn’t want to be matched. She wants to meet them and then choose. To be told you can only meet this one and then hear nothing for weeks. It’s hopeless and she gave up. Went to Cats Protection League instead. Your website now, you can’t even see what cats at each centre as you changed it. I can’t see how you manage to rehome anything now. I wanted to leave you my home. Totally changed my mind after recent experiences. No one wants to be told you can only view this one!!! Taking on a pet for 20 years…. You want to choose it.

2 november 2023
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Donut, we're sorry to hear you're unhappy with our rehoming process. Each animal is assessed when they come to Battersea to find out what they are like and what sort of home, lifestyle and environment would best suit them, and our rehoming criteria are tailored to suit the needs of each animal. We know that Battersea’s centres have always been a popular visitor destination, and the main reason for that is our wonderful dogs and cats. Whilst we’re always keen to show off our wonderful rescue animals, we have found that it can be stressful for our dogs and cats to have visitors regularly looking in and wandering around. This is why we now instead offer tours at our London centre, available to book through our website.

Betygsatt 5 av 5 stjärnor

Excellent support when adopting Copper

My experience with Battersea when adopting Copper has been amazing the excellent communication and advice from all the staff has been exceptional including the veterinary nurse the additional needs like the food package along with the security blanket has made the process not stressful for the cat or myself. Also the amazing foster Mum who had some brilliant advice and answered all my questions.

7 oktober 2023
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Nikki, thank you so much for sharing your rehoming experience. We're so glad that you found our advice helpful. It's always of the upmost importance to us that our animals and owners have everything they need to settle in well. We wish you and Copper all the best!

Betygsatt 5 av 5 stjärnor

Amazing

Such lovely caring people and made George (cat) their priority, to ensure he was well and been to the Vets before he came home.
We had a handover from the foster carer which was so helpful to settle George in.
Shaun from Battersea Communities was amazing and kept us up to date on the re homing and was and still is on hand for any questions we may have.
Thank you so much Battersea from 2 Happy humans and a very happy George.

12 oktober 2023
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Mr Glover, thank you for your review. We're so pleased to hear that George is settling in well, and that our fantastic team have been able to help you along your rehoming journey.

Betygsatt 5 av 5 stjärnor

All the staff with whom we came into…

All the staff with whom we came into contact,from those "manning" the car park to the vet,were very helpful, friendly and professional.
Little kitten Frieda has been given a great start to her life. It is an anxious time re-homing a rescue animal but we came away feeling supported and reassured we could contact the team at any time afterwards. THANK YOU ALL

9 oktober 2023
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Jane, we're so glad that you felt supported and reassured during your rehoming process. We hope that you and little Frieda are very happy together.

Betygsatt 5 av 5 stjärnor

Really friendly staff

Really friendly and helpful staff who have been so great throughout the rehoming experience. Would definitely recommend Battersea and choosing to adopt a rescue pet.

30 september 2023
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Lauren, thank you for sharing your experience. We're so pleased that our wonderful team were able to help you.

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