Battersea Omdömen 

278
•
TrustScore 4 av 5

4,2

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

We recently rescued our cat Gus from Battersea Old Windsor. Battersea and the fantastic team were helpful from start to finish and made the process so easy. Gus has settled fantastically into his new... Se mer

Betygsatt 5 av 5 stjärnor

Absolutely seamless experience. Looking for two kittens. Filled in an online application and was contacted almost immediately with details of potentially suitable ones. Without exception all telepho... Se mer

Betygsatt 1 av 5 stjärnor

Applied to re-home a small dog, via the online registration process, didn't specify breed, age etc kept it quite open thinking it would increase my chances. I had an automated email to acknowledge my... Se mer

Betygsatt 5 av 5 stjärnor

We sent our ‘lively’ Vizsla pup to Jack and his wonderful team, and we really did get back a different dog…in a good way. She’s now so much easier to handle and responds well to commands. Couldn’t rec... Se mer

Företagsinformation

  1. Välgörenhetsorganisation

Skrivet av företaget

Battersea is here for every dog and cat, and has been since 1860. For 160 years, we've gone from one home in London to three rescuing and rehoming centres across the country and have cared for over three million vulnerable animals.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

278 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 54 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(278)

68 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Jazz Hands !

I've just adopted my cat Jazz from Old Windsor and it was a brilliant experience, everyone was lovely and I really felt they wanted him to have a new home and be contented

21 september 2023
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Julie, thank you so much for your review. Making sure our animals find the loving home they deserve is so important to us. We're so glad that Jazz is settling in well.

Betygsatt 1 av 5 stjärnor

Upset potential rehomer

Some polices need to be reviewed and updated. Wanted to rehome and indoor only cat but was declined as I didn’t have a cat flap with 24-hour access to the outside. There is not need for an outside access for an indoor only cat as it can be very dangerous for those breeds! Can’t believe they think it’s better for cats to stay in a shelter in cages rather than chill on a sofa with a family. Very disappointed

22 september 2023
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi AK, as a rule we do not generally rehome cats to live entirely indoors and require potential homes to have outside access to a garden or other form of outside space. It’s important for the welfare of the cat that they have the opportunity to explore outdoors. There are some exceptions to this for cats with specific medical conditions, and we treat each case individually. If you would like to discuss this further please e-mail info@battersea.org.uk.

Betygsatt 5 av 5 stjärnor

Helpful and knowledgeable.

Very helpful and knowledgeable which helped us choose the right cat rather than the nervous one which we originally thought about rehoming.

10 september 2023
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Marion, thank you for sharing your experience. We're glad that we were able to help match you with the right cat for you.

Betygsatt 5 av 5 stjärnor

Fantastic experience

Everyone from reception to the nurses were so kind and understanding.The accomodation for the cats was very clean and comfortable.The love for the cats was very evident

10 september 2023
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Pauline, thank you for your review. Making sure our animals get the care and love they deserve is of the utmost importance to us.

Betygsatt 1 av 5 stjärnor

Stopped my monthly payment as I was…

Stopped my monthly payment as I was being pestered by a consultancy firm asking me to pay more. This firm was costing them £10’s of K’s so don’t need my money.

11 september 2023
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Mr Patchet, we're sorry to hear this. As a charity, we rely on the generosity of the public to continue to fund our vital services helping dogs and cats and the people who care for them, and we value every single donation. If you do not want to receive a call from us, please contact our Supporter Services team on 0300 323 1216 between 10am-4pm or email them at fundraising@battersea.org.uk, who will be happy to fulfil your request. Thank you for supporting rescue animals everywhere.

Betygsatt 5 av 5 stjärnor

Amazing Battersea as always

I have just rescued my 4th Battersea dog. I cannot thank the staff at London & Brands Hatch Centre enough for all the hard & rewarding work they do. It’s good to know that my dogs have had a great start with Battersea before they came to me. Have only had my Cookie for a week now and she has settled so well after a bad start for her. Thank you again Battersea you are an amazing rescue centre.

5 september 2023
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Karen, thank you for giving Cookie and your three other Battersea dogs such a loving home! We're so glad that Cookie has settled in well.

Betygsatt 5 av 5 stjärnor

The experience was fantastic and the…

The experience was fantastic and the process was good and I would recommend anyone to get a dog from Battersea the dog we got has settled in well

3 september 2023
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Kim, we're so happy that your new dog is settling in well. Thank you for sharing your experience with us.

Betygsatt 5 av 5 stjärnor

Love Battersea…

Battersea are an amazing charity and the process from start to finish was excellent. We saw three cats and were told all about them, background, behaviours etc. We chose our cat and took him home the same day. I would definitely recommend them for rehoming and our cat Spock has settled in nicely to our home.

17 augusti 2023
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Emma, thank you so much for your review. We're pleased to hear that you had a great experience rehoming Spock. Making perfect matches is so important to us!

Betygsatt 5 av 5 stjärnor

Delightful & Fulfilling Experience

Working with Battersea Cats & Dogs was an absolute delight.

My new companion, a senior cat called Smudge, could not be a more perfect fit for me. I've never met a more affectionate cat, and she has enriched my life exponentially.

The volunteers went out of their way to accommodate me and took excellent care of Smudge in the meantime.

9 augusti 2023
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Christine, we're so pleased that our incredible rehoming team were able to match you with Smudge.

Betygsatt 5 av 5 stjärnor

Best rehoming centre I've ever experienced

I collected my beautiful cat, Coco, today from Battersea in London. The staff were absolutely amazing especially Paige and Graham on the reception desk. They made me feel so welcome. The process was dealt with professionally and I have nothing but admiration for the team. Well done. Highly recommended.

18 augusti 2023
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Debbie, thank you so much for sharing your experience. We hope that you and Coco are very happy together.

Betygsatt 5 av 5 stjärnor

Amazing staff at Battersea

The information I was given by the carers at Battersea was excellent. When we arranged a visit to see our puppy Jax, he was exactly what we had expected. They had done a wonderful job with him while he was with them. He is great with walks and recall and they have great advice about using his food throughout the day as rewards. That definitely works. Thank you to all the amazing staff at Battersea. Jax is now very settled in his new forever home with the Davisons xx

4 augusti 2023
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Natasha, thank you so much for your review. We're so happy that you found our advice useful and that our amazing team were able to match you with the lovely Jax. We're pleased to hear that Jax is settling in well!

Betygsatt 5 av 5 stjärnor

What an amazing place to go to

What an amazing place to go to , the team there are amazing and so helpful, our little Buddy is setting in amazingly in his forever home.

4 augusti 2023
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi David, we're so pleased that our team could help you to find your Buddy!

Betygsatt 5 av 5 stjärnor

Battersea rehoming is amazing

The online registration was simple and quick. Battersea deal with all your needs during this and what you have to offer and what you would like. They will match you to a dog if they can and the whole team are very passionate about the whole process and making sure both you and the dog are a match. They are superb to work with and so informative at all stages. They even want you to update how everything's going when you rehome a dog. They have tons of videos and advice online. You really could not be in better hands and so are the dogs.

27 juli 2023
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi David, thank you so much for sharing your experience. We are really glad that you've found our advice helpful and our incredible rehoming team could help you find your perfect match. We hope that you and your new furry friend are very happy together. Be sure to keep us up to date with how you're getting on.

Betygsatt 5 av 5 stjärnor

Meeting and collecting Frank…

We thought our visit was well planned by the Battersea team. .Being greeted cheerfully on arrival by reception team to meeting our kitten, being interviewed and talking through kitten’s health and well being. All questions asked were answered by the team who clearly knew their stuff. It was a comfortable and professional experience. Such a lovely place, with a team who clearly love what they do.

28 juli 2023
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Laraine, we're thrilled that our amazing team could help you with your rehoming journey. We wish you and Frank so much happiness!

Betygsatt 5 av 5 stjärnor

Ourstanding

So helpful, caring and understanding of what cat's would suit us.
Have adopted from Battersea before and would recommend

30 juli 2023
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Berenice, thank you for your review. We're so happy we could help you find your perfect match.

Betygsatt 5 av 5 stjärnor

Our experience from Battersea of…

Our experience from Battersea of Windsor was amazing from the word go. The staff are amazing; professional & friendly; communication was supportive & informative & is continued after we adopted our girl. BOW has beautiful surroundings that are very well maintained. Please consider adopting it is so rewarding & the love is endless.

Thank you BOW xx

1 augusti 2023
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Tina, we're so happy that our amazing Battersea Old Windsor team were able to match you with your new furry friend. We think they're great too!

Betygsatt 5 av 5 stjärnor

Excellent experience

Staff responded to my enquiry quickly and efficiently, we’re very knowledgeable and supportive during the whole process resulting in my new four legged companion now having a forever home.

20 juli 2023
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Tracey, thank you for sharing your experience. Making perfect matches is so important to us.

Betygsatt 5 av 5 stjärnor

Great adoption experience

We recently adopted a cat through Battersea and I can't speak more highly of the organisation. Everything was so well organised, everyone we dealt with was super lovely and helpful, and the animals seem very well taken care of. The adoption fee is incredibly reasonable considering how much work goes into keeping the animals safe and happy, not to mention the treatments such as neutering that are already sorted. I'll be setting up a monthly donation for sure. We're proud to say our new addition is a Battersea cat :)

23 juli 2023
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Charlotte, thank you so much for your support. We're so happy that our wonderful rehoming team were able to find you your perfect match. We wish you and your new Battersea cat all the best!

Betygsatt 5 av 5 stjärnor

We adopted our white staffy cross…

We adopted our white staffy cross Krystal from Battersea 11 yrs ago and can’t say a bad word about Battersea. I believe they do an amazing job. We have donated for the past 11 yrs and we still have her but I am concerned to hear that they put some cats and dogs down especially when they healthy.
Also, will miss Paul terribly the programme won’t be the same without him !

27 juli 2023
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi, thank you so much for sharing your kind words and for your incredible longstanding support. We're so glad that our team were able to match you with your special Krystal 11 years ago.

In certain cases, we do have to make the unfortunate decision to put a dog or cat to sleep but this is only for very serious medical or behavioural reasons. This is never a decision we make lightly. We take our duty of care to all our Battersea dogs and cats extremely seriously but we also have a duty of care to our staff, our volunteers, the public and their pets.

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