Battersea Omdömen 

275
•
TrustScore 4 av 5

4,2

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

We sent our ‘lively’ Vizsla pup to Jack and his wonderful team, and we really did get back a different dog…in a good way. She’s now so much easier to handle and responds well to commands. Couldn’t rec... Se mer

Betygsatt 1 av 5 stjärnor

Applied to re-home a small dog, via the online registration process, didn't specify breed, age etc kept it quite open thinking it would increase my chances. I had an automated email to acknowledge my... Se mer

Betygsatt 5 av 5 stjärnor

Very accurate information about our rescue dog so we knew what to expect and things she might be worried about. They keep in touch and are there for support. Very pleased how she has settled in and th... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

We were helped every step of the way. From seeing our cat on the website to picking her up. What an amazing place Battersea is, each cat has it's own space with every comfort they need. We were lucky... Se mer

Företaget har svarat

Företagsinformation

  1. Välgörenhetsorganisation

Skrivet av företaget

Battersea is here for every dog and cat, and has been since 1860. For 160 years, we've gone from one home in London to three rescuing and rehoming centres across the country and have cared for over three million vulnerable animals.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

275 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 54 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(275)

71 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

A perfect adoption

We lost our beloved Tibetan cross a while ago and registered with Battersea .We had a call saying they had a Tibetan who was brought in as a stray.we went to meet her and fell in love straight away.We had to wait a week or so for her operation on her eye to heal as it had to be removed as was sadly too damaged to be saved.
We then went to adopt her and everything went smoothly,we named her Bebe and she is perfect.
Thankyou Battersea

18 maj 2026
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Elaine, thank you so much for your lovely review. We’re delighted to hear that our amazing rehoming team made the process smooth and supportive for you. We greatly appreciate your support and we hope Bebe is setting in well. Thank you for choosing rescue💙

Betygsatt 5 av 5 stjärnor

Our new best friend

We would just like to say thank you so much for giving us the bestest friend we could have ever asked for. After just a week Vinny has settled really well and starts his puppy training in just under 2 weeks. During the registration phone call Deborah was amazing, she spent just under 2 hours on the phone to us, we think she would have gone through every dog they had available to find us a dog. When we did our meet and greet introduction, Deborah gave us time on our own with Vinny to see how we got on and we fell in love with him. We picked him up the following weekend, we got to chat with the vet to go through any aftercare we could provide him after being neutered.

We have already shared our amazing experience with family and friends and would definitely recommend Battersea because all staff involved were truly amazing.

16 maj 2026
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Emily. Thank you for your lovely words and review. We're so glad that our amazing rehoming team were able to help match you with Vinny. We wish you all the best in your future together and hope Vinny's puppy training goes well! Thank you for your ongoing support and for choosing rescue 💙

Betygsatt 5 av 5 stjärnor

We gave a home to Lilly this month

We gave a home to Lilly this month , she is our third dog from the old Windsor site , both of our previous girls were with us for 13 years and we had the best time with them , so good to be able to rehomendofs from this amazing charity

11 maj 2026
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Paul. Thank you so much for sharing your rehoming experience with us. We greatly appreciate your ongoing support. Thank you for choosing rescue💙

Betygsatt 5 av 5 stjärnor

New cat.

I was made to feel very welcome at Old Winsor and was introduced to my new cat with care. Despite not having looked after a cat for many years I was provided with all I needed, carry box, litter tray etc. at littles cost and was able to take "Princess" home straight away. The staff were very friendly and helpful.

7 maj 2026
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Trevor. Thank you for your review and kind words. We're so glad that our amazing rehoming team at Battersea Old Windsor could help you find your perfect match. We hope Princess is settling in well in her forever home, and we wish you a happy future together. Thank you for choosing rescue! 💙

Betygsatt 5 av 5 stjärnor

Cat meeting

All the staff were fantastic, helpful and informative, the place its self was spotlessly clean and all the animals that we saw were well cared for

6 maj 2026
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Luigi. Thank you for your kind words and review. It's lovely to hear that you enjoyed your visit to Battersea! We're very proud of our London centre and do everything we can to make it the perfect place for our animals whilst they wait for their forever home. We greatly appreciate your support💙

Betygsatt 5 av 5 stjärnor

A good experience from the start

A good experience from the start . Friendly team and lots of information from the team . It was lovely to meet my dog and being given the time to make a bond with her .

24 april 2026
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Martin. Thank you for leaving a review! We appreciate your support 💙

Betygsatt 5 av 5 stjärnor

Battersea dogs home

At Battersea quite rightly it isn’t easy to adopt a dog, because they need to make sure each dog goes to the right owner.
That said we were chosen to view a little Dachshund who we were lucky enough to be accepted to adopt her.
The information provided whilst we were there and the aftercare and contact have been amazing.
I feel if I had any worries, concerns I have full support from the amazing Battersea team. Thank you

2 maj 2026
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Janice. Thank you for your review and kind words. We're so glad that our amazing rehoming team could help you find your perfect match. Thank you for choosing rescue! 💙

Betygsatt 4 av 5 stjärnor

Today in Fleet I met Daisy Hogger…

Today in Fleet I met Daisy Hogger representing Battersea Dogs Home. She had a captivating opening line and polite and non pushy manner. She deserves a mention for her efforts to enlist my support.

29 april 2026
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Thank you for taking the time to let us know, and for your feedback. We'll share this with our fundraising teams. Thank you for your support.💙

Betygsatt 5 av 5 stjärnor

New addition to our Family

We recently adopted our new cat last week and she's absolutely adorable. We have to say the staff at Battersea are truly amazing and went above and beyond, in ensuring the special day was a memorable one.
Our new member of the family has settled in well and is loving life to the full.
A big thank you to all at Battersea Old Windsor.

21 april 2026
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Ian. Thank you for your review and kind words. We're so glad that our amazing rehoming team at Battersea Old Windsor could help you find your perfect match. We love to hear that your new furry friend is settling in well in their forever home. Thank you for choosing rescue! 💙

Betygsatt 5 av 5 stjärnor

Battersea is best I'm my opinion.

I would truly recommend Battersea when looking to rehome a new pet. Our experience was positive and straightforward right from the first phone conversation to introduce us to our new best friend (VIP) to collecting her. The dedicated staff explain everything clearly and are there at the end of the phone if need be. The information pack is useful and so are the other additions that are included.

29 mars 2026
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Sandra, thank you so much for your kind words and sharing your rehoming experience. We're so glad that our team could help you find your perfect match! We hope she is settling in well in her forever home. Thank you for your support and for choosing rescue. 💙

Betygsatt 1 av 5 stjärnor

Terrible organisation with no concept…

Terrible organisation with no concept of customer service

Had a puppy who died through no fault of my own.

Contact to adopt another Dog
Call back by the rehoming team asked for things such as why I was looking to get a dog

Asked if I could split the payment in two

Told they didn’t do that and if I couldn’t afford to pay it all one go they couldn’t give me a dog and I should consider a smaller pet.

Have no family and was thinking of leaving them a large part of my house funds in my will

This will now not happen as I do not want my money going to such a discriminatory and money grabbing organisation.

22 april 2026
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hello, we're very sorry to hear about your experience. If you would like to discuss this further, please contact info@battersea.org.uk.

Betygsatt 5 av 5 stjärnor

Adopting a dog from Battersea Windsor

Very helpful and dedicated staff who spent time with us with several visits to spend time with the dog we adpoted.
The centre seemed very well run with a professional staff who obviously cared about the dogs in their care.
Great facilities for meeting the dogs and walking them.
Also good to have an opportunity to talk to vet. staff when we collected the dog.

10 april 2026
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hello, Thank you so much for sharing your rehoming journey and experience at Battersea Old Windsor. We're so glad that you've felt supported throughout the process. Thank you for choosing rescue 💙

Betygsatt 5 av 5 stjärnor

We was made aware of what to expect was…

We was made aware of what to expect was able to see the dogs as often as we liked before having him home all the staff was very friendly and helpful would recommend to anyone thinking of getting a dog very good service from everyone

9 april 2026
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Mary, thank you for your kind words and review 💙

Betygsatt 1 av 5 stjärnor

Do not trust this organisation they don't

Killed such a lovely dog...I really love her but wanted them to rehome her.such a caring and dog .she would of easily been rehomed.a loving girl..change of circumstances made me give her up ..dont understand why why!!

4 april 2026
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hello, if you haven't yet already, please do reach out to our team at info@battersea.org.uk with further details, so that we can support you with this.

Betygsatt 5 av 5 stjärnor

Had a great experience at Battersea

Had a great experience at Battersea, staff were very informative and supportive and friendly, animals were well cared for.

21 mars 2026
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Kelly, Thank you so much for sharing your experience with us. We appreciate your support 💙

Betygsatt 5 av 5 stjärnor

Super professional

Super professional, super efficient and friendly. Streamline rehoming process with lots of support.

24 mars 2026
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Jane. Thank you so much for sharing your rehoming experience with us. We're so glad that you've felt supported throughout the process 💙

Betygsatt 5 av 5 stjärnor

Windsor Battersea Dogs Home Recommended

Leagh and Hannah, who both work at Battersea Dogs Home Windsor, were so helpful in supplying all the necessary information and advice prior to us rehoming Blossom, our beautiful Greyhound. We were not rushed into making any commitment to rehome, and they took their time in explaining the characteristics of rehoming a Greyhound. Their help was invaluable. I would 100% recommend anyone interested in rehoming a dog, to get in touch with Battersea Dogs Home in Windsor. I can't thank them enough for introducing Blossom to us and the love she has given us ❤️.

19 mars 2026
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Denise. Thank you for your lovely words and review. We're so glad that our amazing rehoming team at BOW were able to help match you with Blossom! We wish you all the best in your future together! Thank you for your ongoing support and for choosing rescue 💙

Betygsatt 1 av 5 stjärnor

I really can not understand why I have…

I really can not understand why I have not had a single match for a dog. After three months told in a strange way to look else where. Own my home have large secure garden.Partner works from home no children. Had a rescue dog before from RSPCA he lived with us for 15 years untill he passed away. Was looking for any terrier type as my last one was a patterdale. Feel rather miffed why not suitable and to look else where after 3 months waiting.

25 mars 2026
Omdöme utan inbjudan
Logotyp för Battersea

Svar från Battersea

Hi Sean, we're really sorry to hear that you were unhappy with your rehoming experience at Battersea and thank you for sharing your feedback. Making the right matches between animals and owners is really important to us, and we take into consideration everything from work commitments to whether there are children or other pets in the household, alongside each individual dog's needs and history. This may not always lead to potential owners being matched with the dog they originally enquired about, or even a dog currently in our care, as our online applications are a way of registering interest in rehoming rather than an application for a specific animal. We appreciate how frustrating and disappointing this can feel, especially when you have previous experience owning and loving a rescue dog. We do encourage people to continue checking our website regularly and flagging dogs they may be interested in, as suitable matches can change frequently depending on the dogs in our care at the time. We also sometimes suggest that, if someone is hoping to adopt sooner or particularly interested in a specific breed or type of dog, it can be helpful to register interest with a number of rescue organisations in order to find the right match. We take great pride in finding the right home for each dog and the right dog for each home, successfully rehoming thousands of animals every year. If you would like to discuss your experience further, please email info@battersea.org.uk.

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