Logotyp för Connecticut Baskets
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Connecticut Baskets Omdömen 6

•
TrustScore 3 av 5

3,1

Butik med presentkorgar
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Företagsinformation

  1. Butik med presentkorgar

Skrivet av företaget

Connecticut Baskets is an online-based gift basket company offering a wide array of curated gourmet baskets ncluding wine, cheese, chocolates, and spa items with customizable add‑ons and free delivery to the U.S. and Canada on orders over $100.

Kontaktuppgifter

3,1

Medel

TrustScore 3 av 5

6 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 66 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

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Betygsatt 3 av 5 stjärnor

I ordered my basket for Valentine's Day…

I ordered my basket for Valentine's Day for my girlfriend who has been graciously taking care of me after i broke my ankle. The basket I picked specifically had truffle sausage which I knew she would love since she loves truffle, it was supposed to be the center piece of the basket, however, I received a beef summer sausage and when I emailed about the mistake, customer service basically just told me "you signed our terms and agreement so deal with it". That's the way I felt the response meant. Although it was delivered in a timely manner and the arrangement was nice, I was not impressed with the lack of customer service and the wrong item, regardless if a change needed to be made at the last minute. I wish someone would have asked me to pick something else rather than just picking for me, especially because I bought the basket based on that truffle sausage. Nice arrangement, but most likely won't be buying again.

14 februari 2026
Omdöme utan inbjudan
Logotyp för Connecticut Baskets

Svar från Connecticut Baskets

Thank you for your feedback, and first, we want to wish you a speedy recovery with your ankle! We are so glad to hear the arrangement was nice and arrived on time for Valentine's Day.

We sincerely apologize that the substitution of the truffle sausage left you disappointed. While our terms do allow for substitutions of equal or greater value to ensure your gift arrives by the holiday, we never want our customers to feel dismissed when they reach out. We are sorry if our previous communication felt that way—that was certainly not our intent.

We appreciate your feedback regarding the desire for more input on substitutions, and we will share this with our team as we look to improve the customer experience.

Betygsatt 1 av 5 stjärnor

This company is a total scam

This company is a total scam. Every review I write gets deleted. The reviews on their own page are clearly mostly fake.
The gift basket we ordered as a gift (almost $200) was not even sent out for delivery until 6 days after it was due to be delivered. Every item in the "basket" was a substitute. Even the upgraded item we added was substituted for another item. The items in the "basket" were average grocery store items (Planters nuts and Fireball liquor) rather than the unique and very specific gourmet items listed in the description and shown in the picture.

They refuse to do anything to make this right. I am embarrassed by what was sent to my MIL.

I tried to leave a review on their website, Facebook, and Instagram and none of my reviews show up.

If you look closely at the reviews on their web page, you will see a pattern of dates and writing styles that make it clear to me that they fill their own page with fake reviews.
Their Facebook page only has 19 followers and I'm one of them. 19! My cat has more followers on Facebook.

5 januari 2026
Omdöme utan inbjudan
Logotyp för Connecticut Baskets

Svar från Connecticut Baskets

Please accept our sincerest apologies for the frustration and embarrassment this gift caused. It is clear that we failed to meet your expectations in several ways, from the six-day delivery delay to the quality of the substitutions provided.

We understand that receiving grocery-store staples when you paid for a gourmet experience is disappointing. We also apologize that you felt your previous feedback was not heard. We are committed to doing better and are currently reviewing our substitution and fulfillment processes to ensure the items sent match the value and quality our customers expect.

Thank you for your honest feedback; we are using it to improve our service immediately.

Betygsatt 1 av 5 stjärnor

Misleading product description

Delivery was two weeks late. It was supposed to be a Christmas gift but it arrived after new year. Product received was very different from what was shown on their website. It was packaged poorly and chocolates was said to be in a book box, but was wrapped in plastic held together by a rubber band. I would not recommend.

4 januari 2026
Omdöme utan inbjudan
Logotyp för Connecticut Baskets

Svar från Connecticut Baskets

Please accept our deepest apologies for this experience. We understand that a Christmas gift arriving after the New Year is a significant failure on our part, and we are truly sorry for the delay.

Furthermore, the packaging you described—using plastic and rubber bands instead of the promised book box—falls far below our quality standards. This is not the level of service or presentation we aim to provide. We are addressing this immediately with our fulfillment and shipping teams to ensure such errors in presentation and timing do not happen again.

Thank you for your honest feedback, as it helps us identify exactly where we need to improve.

Betygsatt 5 av 5 stjärnor

A beautiful arrangement and timely…

A beautiful arrangement and timely delivery! Thank you! Nancy

18 december 2025
Omdöme utan inbjudan
Logotyp för Connecticut Baskets

Svar från Connecticut Baskets

Thank you so much for your kind words, Nancy! We’re delighted to hear you loved the arrangement and that it arrived on time. Your support means a great deal to us, and we truly appreciate you taking the time to share your experience.

Betygsatt 5 av 5 stjärnor

Thank you

Thank you! It was beautiful 😍

5 september 2025
Omdöme utan inbjudan
Logotyp för Connecticut Baskets

Svar från Connecticut Baskets

Thank you so much for your lovely feedback! We’re so happy to hear that you enjoyed the gift and found it beautiful . It means a lot to us!

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