Très facile de réserver un train. Une fois à la gare, le personnel nous a montré où nous devions attendre et puis les dames sont venues nous dire que nous pouvions embarquer. Le train était à l heure... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Best online service for booking Thai train tickets that I've found. Unlike 12go.asia and Rome2Rio, Baolau actually lists ALL the train departures and not just the very few routes favored by dumb tou... Se mer
Tres bonne expérience. Des gens sérieux, réactifs. De vrais professionnels. C'était la première fois que je commandais chez eux. Mon expérience : erreur de date sur réservation d'un train au... Se mer
Baolau gave us a first class service for sleeper train bookings for our visits around Vietnam. Whilst the actual train services may not have been fully satisfactory, Baolau kept us updated on boarding... Se mer
Företagsinformation
Skrivet av företaget
Information and ticket booking service to travel by air, rail, bus and ferry in Asia.
Kontaktuppgifter
Singapore, Singapore
- baolau.com
4,5
Utmärkt
121 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Reputable Booking Site
Total trustworthy we are from Australia and always use BaoLau for booking in Vietnam. Accepts payment by credit card. Highly recommend for us tourists to Vietnam. Booking is not real time but confirmations are sent via your email within a very short
time
1 november 2024
Omdöme utan inbjudan
Very easy site for booking Vietnamese…
Very easy site for booking Vietnamese rail tickets. Much more intuitive than other sites. Also super-helpful customer service when I need to make a change to a name on the ticket. Would use again.
23 oktober 2024
Omdöme utan inbjudan
Baolau 100% yes
I really enjoy using Baolau to research travel options in South East Asia. The website so easy to navigate. I recently made my first booking and it was very straight forward and once arriving in Thailand it was a pleasant relief that there were no hitches with either the booking or ticketing. I highly recommend Bailey over other well known booking platforms.
23 oktober 2024
Omdöme utan inbjudan
I would definitely use this company…
I would definitely use this company again, we usually use 12go Asia but found these guys easier to use and showed many more options when looking for a bus, confirmation was quick and QR code ticket sent soon after. Will also use for trains in future .
24 oktober 2024
Omdöme utan inbjudan
Absolut zu empfehlen. TOP-jederzeit wieder!!!
Sehr gutes Buchungsportal. Man erhält unverzüglich Antwort auf eine E-mail. Die Hilfsbereitschaft ist einfach toll. Ich kann Baolau sehr empfehlen und werde auch in Zukunft meine Buchungen hier tätigen.
10 oktober 2024
Omdöme utan inbjudan
Easy to use the system to book a train…
Easy to use the system to book a train in Vietnam- very happy with service, expectations, reviews, etc. Especially happy that I could request specific seats for the train.
7 oktober 2024
Omdöme utan inbjudan
Lifesaver
These guys saved me from getting stuck in Laos without a return train ticket. Originally booked my ticket through another agency but they were unable to secure my ticket and ended up refunding me at the 11th hour. Had to scramble for another option and found Baolau which thankfully was able to assist and was able to confirm my ticket the same day. Excellent customer service and very prompt responses. Highly recommended!
28 september 2024
Omdöme utan inbjudan
Easy to use
Easy to use.
Helpful communications via email, quick response time.
We wanted to book a whole sleeper cabin for five of us to travel. They were able to help us with this.
Train tickets we valid and traveled with no issues after printing out tickets.
Highly recommend this company.
3 oktober 2024
Omdöme utan inbjudan
Hassle free experience for train…
Hassle free experience for train tickets in Thailand because the SRT website is not user friendly. It was easy to buy the train tickets after exploring the Baolau website a few times to fully understand the T&Cs.
28 september 2024
Omdöme utan inbjudan
DONT USE THIS AGENCY
Had booked 3 train tickets, on the day of departure got sent an email that the train was fully booked and that we could get an alternative, the extra costs had to be paid by us. Took the alternative and same story, another alternative was given and AGAIN the same story. Now there were no trains to take on this day. Have to stay another extra night and our accommodation was also already booked and they won’t pay us those charges.
24 september 2024
Omdöme utan inbjudan
Svar från Baolau
Dear Rogier Hofsté,
We received your booking request for the itinerary Luang Prabang to Vang Vieng departing on Tuesday, 24/09 the day before Monday, 23/09 at 21:55 (ICT). Since Laos-China Railway (LCR) closes the ticket sales everyday at 22:00 (ICT) we had actually no time to issue the tickets in the same day.
We attempted to process your booking request the following day at 08:00 AM only to find out that the fare Hard seat on train K11 was sold out due to high demand on the same date as departure. Note that other passengers can still book tickets at the station even when the online booking is not available.
We contacted you by email at 09:09 AM and offered an alternative to travel in the same day. The alternative incurred extra costs because the fare Hard seat was already sold out and we offered an upgrade to the available fare, Soft seat. You replied to us at 13:39 PM, more than 4 hours later, accepting the alternative. Unfortunately, 4 hours later the alternative was sold out too, so we had to offer another alternative. Unfortunately, by the time you accepted another alternative, the fare was also sold out too because the seat availability on the same day as departure is very limited and fares sell out really fast.
We are sorry for the inconvenience, however, we recommend that next time you travel by train you book your tickets in advance, not the night before departure, in order to guarantee your trip. Secondly, we also recommend that you check your email more frequently and reply to our emails as soon as possible, so the alternatives we present to you can be secured on time before the fare quickly sells out.
We would ask that you please do not hold us responsible for your poor travel planning. You had your accommodation already booked in advance but you decided to book your train tickets the night before. Kindly note that we are simply a ticketing agency and we cannot guarantee the seat availability in periods of high demand, such us the day before departure or the same date of departure.
We recommend customers to book the tickets days in advance, as soon as the railway operator opens the ticket sale, to prevent any possible inconvenience that could arise when booking the tickets in the last minute.
Thank you for your understanding.
Best regards.
Baolau train and bus tickets experience
I bought train tickets from Bangkok to Chiang Mai, was very easy and you can select your own seats.
After that trip I bought bus tickets from Bangkok to Hua Hin with VIP bus, that also were great.
My experience with Baolau is great and if I ever need to book Asia trips with the train/bus, I will book them through Baolau again.
16 augusti 2024
Omdöme utan inbjudan
Excellent website to book trains in Vietnam
So easy to book online..excellent. Only a small service fee. Everything was perfect.. and managed to sleep on the train and the guard woke me up in time. THANK YOU
22 augusti 2024
Omdöme utan inbjudan
Very bed company
Very bed company can book train seat number and later can give you different seat and ask sorry your money came to late only lie for give to people believe in very bushit company
20 augusti 2024
Omdöme utan inbjudan
Svar från Baolau
Dear Io Tu,
In normal circumstances, we would receive the payment instantly and we would able to issue the train tickets with the exact seat numbers that the customer selected immediately.
However, in your case, you chose to pay with PromptPay QR and the payment was not received instantly.
We received your email at 16:13 informing us that you had completed the payment via PromptPay QR at 15:58 and provided us the payment slip issued by Krungthai Bank. We checked with our payment gateway and the payment had not been received yet, so your booking was put on hold.
The payment was received just a few minutes later. Unfortunately, by that time, the seats 10 and 13 that you had selected during the reservation were already taken, so we re-assigned the passengers to the seats 59 and 63 (the last seats next to each other that were available in the train) in order to guarantee your trip from Surat Thani to Pran Buri tomorrow, Wednesday, 21 August 2024 at 18:25 in SP44 train.
We have absolutely no gain or interest from changing the seats selected by the customer. We only do it when it is necessary because the seats selected are no longer available.
In normal circumstances, we would consult the change with the customer. However, being the last seats on the train, we considered that by the time we would receive your response the seats would already be taken and the train would be sold out, so ultimately we took action in your best interest.
We care about our customers and we try our best to satisfy their booking requirements but when the seats selected are not available, we will prioritize that the customer can at least travel on the same date at the same time in the same train. Otherwise, the customer would see their travel plans disrupted by traveling on a different date or a different time.
Please understand that we are simply a ticketing agency and we do not have control over the seat inventory or the capacity to hold the seats indefinitely until the payment is received. Usually, we can expect that the payment is received instantly and we proceed with the ticket issuing immediately, but that was not your case as the payment via PromtPay Pay QR took some minutes to be processed.
We recommend that you use credit card for your next payment, since payments via PromptPay QR may not be received instantly (depend on the intermediate banks, which is out of our control) and therefore are not suitable for booking tickets in periods of high demand, such as the date before travel, when the seat availability may change quickly.
Again, we are sorry for the inconvenience caused and we hope that next time we can serve you better.
Best regards.
Very convenient and easy ticketing
Very convenient to book a train from bkk to Chiang Mai. Even for 1st class .
Easy payment and ticketing.
Tickets could be booked 3 months prior to departure.
16 augusti 2024
Omdöme utan inbjudan
It was very easy to book our tickets
It was very easy to book our tickets
We’ve got our vouchers via email
Paying via visa/credit card is working very well
You can see all your travel options for the day with time, price and capacity
I’ve booked more than one ticket there, for our Vietnam trip
30 juli 2024
Omdöme utan inbjudan
- Feedback:
- Feedback:
The train was comfortable and clean. Staff were helpful and friendly. The train departed and arrived on time. The online payment and digital tickets were easy to use and there were no problems on the journey. Communication was excellent. We were kept informed by email. Thank you very much for a stress free experience.
Sincerely
Josephine Window
14 augusti 2024
Omdöme utan inbjudan
Train tickets the easy way
Wherever you are, wherever you want to go, Baolau makes travelling easy for you. I booked a train ticket in Thailand very easily and had the confirmation and ticket in less than 30 seconds. It hardly can be any better. If possible, I would give 10 stars.
11 augusti 2024
Omdöme utan inbjudan
I have used Baolau many times for…
I have used Baolau many times for trains buses and planes and they have always had a really efficient service. I would highly recommend them for travel in Vietnam especially. Most of the negative reviews show a lack of common sense from the uses who should do their due diligence on cancellation, changes and procedures themselves directly with the provider of the service. Baolau are just an agency that sell tickets not running the services
10 augusti 2024
Omdöme utan inbjudan
Purchased tickets from home in UK for…
Purchased tickets from home in UK for Bangkok to Chiang Mai on the train. Daytime up and sleeper back. Ticketing was so easy. Baolau is very easy to use, enabled us to choose 5 seats together (12go did not allow this on another sleeper purchase) and delivered e-tickets instantly so not collection issues.
6 juli 2024
Omdöme utan inbjudan
Seemless booking and journey from HCM…
Seemless booking and journey from HCM to Nha Trang by train.
Booked the tickets whilst in the UK.
User friendly website .
Thanks
1 augusti 2024
Omdöme utan inbjudan
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