Never had a credit card before and was brought up with. If you cannot afford do not have. Unfortunately times are changing and I felt I needed to move with the times. Not having any debt or credit... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Uncertainty about having to use an app on a mobile phone. Might close my account if I can't manage my account in a safe environment at home. Unless M&S are going to give me a smart phone dedicated to... Se mer
Företaget har svarat
Have been using the M & S credit card for a number of years and I use it for all my shopping. I love being able to collect the reward points towards things at Marks and Spencer and also being a member... Se mer
Företaget har svarat
The application process for credit card was easy and the physical card quick to receive. I don't like the slowness of statements to update credit card usage; it takes one or two days to show trans... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
M&S Bank launched in Autumn 2012, built on the foundations of M&S Money, which provided a range of financial products and great customer service for over 25 years. We aim to put you first and provide straightforward financial products and great customer service. We’re committed to building lasting relationships with everyone who banks with us by being truly focused on you, the customer.
Kontaktuppgifter
M&S Bank, PO Box 325, NR18 8GW, Wymondham, Storbritannien
- bank.marksandspencer.com
3,9
Bra
3 tn omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy money transfer
So simple no worries and processed in very short time all i could ask for.
20 april 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Thanks for your review, Gill. We’re pleased to hear the money transfer was simple, worry-free, and processed quickly. Thanks for taking the time to share your experience. Tracy 👍
0% interest on purchases saves money
0% interest on purchases saves money. Find the statements confusing on layout. Perhaps you can sort this out.
21 april 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi Elizabeth, Its great having a 0% to save some money it all helps. Sorry to hear you don't find the statements straight forward. We’re here to help if you have digital banking, you can contact customer support through our Chat feature. You can find alternative ways to get in touch by visiting the ‘Contact us’ page on our website. Thanks for taking the time to leave a review - Kim
Easy transaction via the App.
Easy transaction via the App.
Quick informative and a great way to save money!
Thank you
13 april 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi David, This is great news to hear that everything is running smoothly for you. Thank you for the feedback. - Kim
The process of applying for a credit…
The process of applying for a credit card was straight forward. Very happy with my application result and service.
20 februari 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi Marvalee, Thank you for the feedback. We are pleased applying for a card was straight forward. This is exactly as it should be. Welcome to the M&S family. - Kim
Not happy by stopping through debit…
Not happy by stopping through debit card payment for Mark's and Spencer credit card from 22nd April 2026.
I been using for long time suddenly I have received email from marks and spencer banking apps.
19 april 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi Aron, Sorry to hear your frustration. We continue to offer debit card through our automated phone service or speaking with an adviser. Our digital channels will offer Pay by Bank. If these options are not suitable, we also offer Direct Debit, or you can use your own bank's services (eg app, branch or phone) to send a payment direct to us. You can find the sort code, account number and reference you need to use on your statement. - Kim
Dodgy dealings
Quoted me an interest rate online, agreement came through and the APR was double what was quoted online. No mention anywhere on the email, I signed the agreement then noticed so got the loan cancelled. Absolute charlatans!!
16 april 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi Andrew, We’re really sorry to hear this. That’s far from the experience we want our customers to have. Please contact our customer support team so we can investigate this. You can find alternative ways to get in touch by visiting the ‘Contact us’ page on our website. Thanks for taking the time to leave a review - Kim
Restoring my credit limit
You responded to my last message by requesting I contact your customer services. This I did and the person I spoke to told me I had to set up an app and then complete a form to get my credit limit reviewed.
So I have sent 3 letters which were unanswered and nobody wants to speak to me ! I am 72 do not use apps and just want a human with authority to speak to me. You have my contact details please use them.
16 april 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi, Mike. Thanks for taking the time to share your experience, and we're sorry things haven't worked out as you expected. The most secure way to request an increase is via our banking app. We're unable to access customer details via this platform, so to enable us to support you, please give us a call using the number on the reverse of your card. Thanks again for your feedback, and we hope the rest of your day goes well. - Morag
NO problems easy process and acceptance…
NO problems easy process and acceptance does what i want.
15 april 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi, Barrie. Thanks for your review. It's great to hear your found the process so easy, and that you're happy with our service and card. Thanks again for getting in touch, and have a great day. - Morag
Pleasant to deal with
It was very easy to check if I could be accepted for a credit card and also to apply for one. After a phone call with a pleasant person to check a few things acceptance was approved and the card was sent off quite quickly and have had an amazing experience through them
12 januari 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi, Andrew. Thanks so much for your brilliant review. It’s really good to hear you found the process straightforward, and that we were able to get everything sorted quickly for you. We really appreciate you taking the time to share your feedback. Thanks again, Morag
So easy £ straight forward to do a bank…
So easy £ straight forward to do a bank transfer & with 0% interest for 12 months is even better.
11 april 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi, Lynette. Thanks for getting in touch. We’re really pleased to hear you found the process easy to complete and that everything was straightforward. We also really appreciate you taking the time to leave a review and share your feedback with us. Have a great day, Morag
I have used the credit card for…
I have used the credit card for purchases then they balance transfers came along and they have been very helpful for cutting interest on other cards fantastic
14 april 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi there. Thanks for sending in your review. It’s really great to hear you’re happy with our service and the offers available. Even better, we’re glad the offer you chose has helped you manage your finances more easily. Thanks again for getting touch, have a great afternoon. - Morag
I would like to take this opportunity…
I would like to take this opportunity to express my sincere appreciation to the entire team for the outstanding service I have consistently received over the years.
At important moments in my life, particularly when I most needed support and guidance, the bank was always there for me, demonstrating professionalism, reliability, and a genuine commitment to its customers. That level of care and availability made a real difference and gave me the confidence and peace of mind to move forward with important decisions.
It is truly reassuring to know that I can rely on an institution that not only provides high-quality financial services, but also values trust, personal relationships, and the wellbeing of its clients.
For all of this, I would like to extend my heartfelt thanks and recognition to the entire team. Please continue the excellent work — your dedication and customer service set a standard that is greatly appreciated.
Thank you once again for everything.
14 april 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi, Marcelo. Thanks so much for your fabulous review. It's really wonderful to hear from such a loyal, long-standing customer such as yourself. We genuinely appreciate your feedback, and are delighted to hear that you continue to be happy with our services. Have a great day, and thanks again. - Morag
Easy to apply
Easy to apply, some confusion when waiting for a decision but quick turnaround and helpful customer service staff
9 januari 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi, Jessica. Thanks for taking the time to leave a review. We’re really glad the application process felt straightforward, and that we were able to get everything sorted quickly for you. It’s great to hear you’re happy with the service, and we appreciate you getting in touch to let us know. Have a great afternoon, Morag
Really quick and fast service
Really quick and fast service . User friendly.
27 mars 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi, Nadarajan. Thanks so much for taking the time to leave a review. It’s great to hear you’re happy with our service, and we really appreciate you getting in touch to let us know. Thanks again, Morag
Cheaper than the rest straight forward…
Cheaper than the rest straight forward and no problem
1 april 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi, Jacqueline. Thanks for taking the time to leave a review. We’re really glad to hear everything’s been straightforward for you, and that you’re happy with both our card and the service you’ve received. Thanks again, and have a great day. - Morag
Barclaycard miles better
Ok so where do I start, the app is very unfriendly… no “real time” balance as with barclaycard. Pay above and beyond minimal payments and they still take the direct debit even when the app mentions £0. Earned M&S points for the first 2 months then nothing even when I am still spending on the card. Avoid at all costs very disappointing… backed by HSBC not at all in keeping with the M&S brand not at all impressed a few months in
14 april 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi, Daniel. Thanks for your review. We're sorry to hear our services aren't meeting your expectations. Just to clarify, the Direct Debit will always claim the minimum payment advised on a statement unless the balance is nil at the start of the claim process, and the number of points you can earn depends on the type of spends you are making. You may like to reach out for customer support, so we can look into your concerns and help get things sorted. Just get in touch through the Chat feature on online banking, or find all the ways to contact us on the ‘Contact us’ page of our website. Thanks again, Morag
Good idea
I needed to look at my finances and work out what was best for me, your offer of an interest free time to pay back my loan made a great deal of difference and empowered me to take control and gave me peace of mind. I am now on the road to an easier more manageable budget and less money worries. Thank you for helping me
3 april 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi, Marianne. Thanks so much for your fantastic review. It's great to hear the offer suited your needs, and has helped to manage your finances. We appreciate you getting in touch to let us know. Have a great day, Morag
Bad customer service
Bad customer service, hard to understand, bad lines, and not accurate on valuations.
14 april 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi, there. Thanks for leaving a review. We’re sorry to hear you’re not happy with our service. If there’s anything we can fix or do better, we’re here to help. You can reach our customer support team via the Chat feature in Online Banking, or check the ‘Contact us’ page on our website for all the ways to get in touch. Thanks again for taking the time to share your feedback, and we hope you have a good rest of your day. - Morag
great service
great service , brilliant balance transfer service , so easy to do
12 april 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi Stuart, thanks for taking the time to leave a review.
I’m really pleased to hear the balance transfer was so easy and that you received great service. If you need anything else, we’re always here to help.
Thanks again, Tracy ☺️
awful
had nothing but trouble with this bank card all the way through wont list what as I am trying to forget the experience. cancelled card and they are still sending me stuff. Have gone back to John Lewis much smoother operation
P>S. Thank you Elena but take up more of my precious time I dont think so.
11 april 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi Alice, we are sorry to hear that you've cancelled your card. If you'd like us to look into the issues you were having with your account, then you can find all the ways to contact us on our website. Thanks - Elena
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.