As previous reviewers have stated they have a scam running where they show free delivery to UK but don’t disclose massive import fees. Surely it would just be easier to disclose them and prot... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very good and premium product, definitely worth the price, strongly reccomend! I got myself a monitor stand aswell as a few attachments for it and it was all very easy to install and feels very premiu... Se mer
My new desktop cockpit is the single greatest addition to my home working setup I've ever bought. Top quality craft, packaging felt super premium and luxurious, and my desk space has gone from cr... Se mer
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I purchased the Cockpit setup for my desk, complete with laptop, tablet, and phone stand. I needed to purchase as a business, and the customer service was fast and punctual, as were the shipping metho... Se mer
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Företagsinformation
Skrivet av företaget
Seit 2012 entwickelt und produziert balolo hochwertige Produkte aus Holz. Dabei werten wir nicht nur die neusten Produkte, wie den HomePod Mini oder den Apple MagSafe funktional und optisch auf. Mit dem Setup Cockpit haben wir eine Bildschirmerhöhung entwickelt, die durch ihr modulares Zubehör das Arbeiten einfacher, ergonomischer und aufgeräumter macht.
Kontaktuppgifter
Schloßstr. 2, 53773, Hennef, Tyskland
- info@balolo.de
- balolo.de
4,4
Utmärkt
269 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very good and premium product
Very good and premium product, definitely worth the price, strongly reccomend! I got myself a monitor stand aswell as a few attachments for it and it was all very easy to install and feels very premium.
10 april 2026
Omdöme utan inbjudan
DO NOT ORDER if in UK
As previous reviewers have stated they have a scam running where they show free delivery to UK but don’t disclose massive import fees.
Surely it would just be easier to disclose them and protect your brand rather than trying to scam people and getting loads of 1* reviews.
On the surface their customer service were responsive but it’s been over two weeks now since I declined to accept delivery of the goods… I’ve emailed twice to tell them I’ll issue a chargeback with Amex as they’ve failed to refund me.
So I’ve issued a chargeback against them. So, not only will they have another 1* review they’ll be incurring fees from their payment processors all because they don’t disclose the ludicrously high import charges into the UK.
Complete waste of everyone’s time and money. Save yourself the hassle and don’t order.
29 mars 2026
Omdöme utan inbjudan
Svar från BALOLO
Hi Robert,
thank you for your feedback.
We’re sorry to hear that you are disappointed with the process and your overall experience.
As previously communicated directly with you, customs duties and import fees for shipments outside the EU are determined and collected by the local authorities in the destination country. Unfortunately, we have no influence over these charges. We also inform about possible import duties in our shipping section, which is accessible during checkout, to ensure transparency for international orders.
Regarding your refund: as already explained, we will of course process the refund as soon as the parcel has been returned to our warehouse. The return shipment is trackable, and we are currently monitoring its progress. Once it has safely arrived back with us, the refund will be issued immediately.
We kindly ask for your understanding that we cannot process a refund while the parcel is still in transit or potentially awaiting return processing. Depending on the carrier, such returns (e.g. Royal Mail) can take up to 21 days.
If you have any further questions, please feel free to reach out to our customer service at any time.
Your BALOLO-Team
5* Products with a 10* Service
Best Choice Ever, it's more than a product, it's an investment.
30 mars 2026
Omdöme utan inbjudan
Svar från BALOLO
Hi Carimo,
Thank you so much for your kind words!
We’re really happy to hear that you see it as more than just a product and that it adds real value to your setup.
Your BALOLO-Team
Very good quality product
Very good quality product, fast delivery from Germany. I really like the possibility to customise your cockpit as you like.
9 april 2026
Omdöme utan inbjudan
Svar från BALOLO
Hi Labat,
Thank you for your kind feedback! :)
We’re very happy to hear that you’re satisfied with the product quality and delivery, and that you enjoy the customization options.
Your BALOLO-Team
The build quality is amazing
The build quality is amazing, I had some issues with the adhesive pad due to my carelessness and they were kind enough to send me a replacement.
Would highly recommend!! :)
3 april 2026
Omdöme utan inbjudan
Svar från BALOLO
Hi Aditya,
Thank you for your kind feedback!
We’re really happy to hear that you’re satisfied with the quality and that we could help you out with a replacement.
Your BALOLO-Team
Premium grade desktop cockpit...with best in class service.
My new desktop cockpit is the single greatest addition to my home working setup I've ever bought. Top quality craft, packaging felt super premium and luxurious, and my desk space has gone from crowded, cheap-looking and messy to calm, clear and focused. Everyone has commented on how slick and pro it looks.
To top it off, they helped guide which setup would work for me, helped with custom and import issues I was having, and just maintained brilliant dialogue with me throughout.
Come for the professional-grade desktop cockpit to make homeworking amazing. Stay for the incredible service from brilliant people. Awesome.
7 mars 2026
Omdöme utan inbjudan
Svar från BALOLO
Hi Jacob,
thank you so much for this incredible feedback!
We’re truly happy to hear that your new Setup Cockpit has made such a positive difference to your workspace and overall experience. It also means a lot to know that our support throughout the process was helpful for you.
Enjoy your setup, and thanks again for your trust and kind words!
Your BALOLO-Team
Everything perfect
I ordered the Setup Cockpit with a few accessories, and all items have a great quality. Good wood and the accessories are very well produced.
All came very well packaged, without any damage whatsoever. So Everything went smoothly.
10 mars 2026
Omdöme utan inbjudan
Svar från BALOLO
Hi Guilherme,
thank you for your great feedback! :)
We’re very happy to hear that everything arrived safely and that you’re satisfied with the quality of the Setup Cockpit and accessories.
Thank you for your support and we hope you enjoy your new workspace!
Your BALOLO-Team
I purchased the Cockpit setup for my…
I purchased the Cockpit setup for my desk, complete with laptop, tablet, and phone stand. I needed to purchase as a business, and the customer service was fast and punctual, as were the shipping methods. Everything was perfect! Excellent products, both quality and design. They've improved my work because now I have everything in order and can monitor everything at a glance.
20 mars 2026
Omdöme utan inbjudan
Svar från BALOLO
Hi Luca,
Thank you so much for your kind feedback!
We’re really happy to hear that the Setup Cockpit is helping you stay more organised and improving your workflow. It means a lot to us that both the quality and design meet your expectations.
Your BALOLO-Team
Der hohe Preis hat sich gelohnt.
Ich war zuerst etwas skeptisch wegen der hohen Preise. Habe mich dann von den vielen tollen Bildern überzeugen lassen und jetzt, wo ich meinen Desk selbst mit dem Balolo Cockpit ausgestattet habe, würde ich es nicht mehr hergeben. Es ist den Preis definitiv wert! Extrem gut verarbeitet und hochwertig. Mein Desk fühlt sich heute fast ein bisschen nach Wellness an.
1 mars 2026
Omdöme utan inbjudan
Svar från BALOLO
Hi Lukas,
vielen Dank für dein tolles Feedback!
Es freut uns sehr zu hören, dass du so zufrieden bist und dein Setup jetzt genau deinen Erwartungen entspricht.
Wir wünschen dir weiterhin viel Freude mit deinen BALOLO Produkten.
Dein BALOLO-Team
Good service
Balolo looking good on my desk fits perfect with the addons
Thank you
And came to a resolution on import fees issue
Will shop again
9 mars 2026
Omdöme utan inbjudan
Svar från BALOLO
Hello,
thank you for your feedback! We’re really sorry that the customs fees caused frustration and for any delays you experienced. For shipments outside the EU, import duties are set by local authorities, and unfortunately we don’t have control over them. We do include a note about possible import fees in our shipping section, which is also linked during checkout, so customers are aware ahead of time.
If you like, feel free to reach out to our customer support. We’d be happy to look at your order together and see how we can help make things right.
Aside from all that, we truly hope that our products still bring you joy and enhance your workspace.
Your BALOLO-Team
Great Customer experience
From a positive perspective it is a really nicely thought through and well made product. However it is very expensive, especially once here in the UK you have to pay import tax which in my case was north of £90. Would I have ordered if I had known before I hit the pay button. Probably not. There's a wealth of similar products on the market with a more reasonable price point. Update: Further to. the initial rating comments above Balolo reached out and kindly refunded me half of the cost of importing which is a kind gesture. Therefore upgrading to 5 stars due to the excellent customer service.
20 februari 2026
Omdöme utan inbjudan
Svar från BALOLO
Hi Mikey,
Thank you for your feedback! We’re glad to hear you appreciate the thought and quality that went into the product. We understand that the overall cost, especially once import fees for the UK are included, can feel high. Customs duties are set by local authorities and are unfortunately out of our control. We always try to be transparent in our shipping section about potential import fees for orders outside the EU.
If you like, you can also reach out to us directly and we can look together to see if we can find a solution.
We really appreciate your input and hope you still enjoy your BALOLO products!
Your BALOLO-Team
Happy with the aesthetics
I am very happy with the aesthetics and the fact that it is handmade. I am still waiting for the Desk Cockpit. But the Setup Cockpit is already shining on my current desk. It feels way more lovely to work at my desk now!
6 mars 2026
Omdöme utan inbjudan
Svar från BALOLO
Hi Thijs,
Thanks so much for your feedback! We’re so glad your Setup Cockpit is already making your desk feel better. We’re sure the Desk Cockpit will round everything off perfectly and make your workspace even more awesome!
Your BALOLO-Team
Supreme quality monitor desktop stand made in Germany
Luxury looking monitor desktop stand of premium quality, natural wood, sturdy construction, and the best of all endless modifiability that would suit your needs!
12 februari 2026
Omdöme utan inbjudan
Svar från BALOLO
Hi Adam,
Thanks for your awesome feedback! 😊 We’re really happy to hear you’re enjoying the quality and flexibility of your Setup Cockpit.
Your BALOLO-Team
I love the quality and the clean design.
I love the quality and the clean design.
26 februari 2026
Omdöme utan inbjudan
Highly recommend! Great quality items
Highly recommend! I ordered the large desk shelf, laptop riser and headphone stand. The delivery was quick from Germany to the UK and everything was really nicely packaged, so I was excited as soon as I opened the box. You can really tell how good quality the pieces are. They are well made and feel substantial and were easy to put together. It's made my desk set up look so much more aesthetic! I will be buying more items.
20 februari 2026
Omdöme utan inbjudan
Svar från BALOLO
Hi Hollie,
Thanks so much for your feedback! 😊
We’re thrilled to hear your BALOLO pieces are making your workspace look and feel awesome. Enjoy your workspace!
Your BALOLO-Team
IF YOU'RE IN THE UK - AVOID
Wish I'd read more reviews before buying. Product is nice enough (expensive) and it's not a scam - HOWEVER do not be fooled by the free UK shipping they plaster all over their website. Apparently I was meant to click on a tiny question mark somewhere on the checkout page to discover it would cost an additional £122 in import fees.
A 50% discount on these fees was offered - great, I thought, not a bad gesture. Oh no, once it's processed it's actually a 50% discount on part of the additional costs.
I really wish buying nice stuff from the internet wouldnt be easier with the assistance of a lawyer checking all the fine print as you go through but with these guys that's what I'd recommend. If you're in the UK - avoid.
Product itself is decent - value for money including hidden costs = terrible.
4 mars 2026
Omdöme utan inbjudan
Svar från BALOLO
Hi James,
Thanks for your feedback! We’re glad we could find a solution together.
Regarding the import VAT, we offered a 50% refund, and this was clearly outlined in our communication. As noted during our email conversation, it seems there was a misunderstanding regarding the details of this offer.
For shipments outside the EU, customs duties and import fees may apply. These are set and collected by the local authorities in the destination country, and unfortunately, we cannot influence them. We also highlight this in our shipping section, which is linked during checkout, to keep customers informed about possible import duties for international orders.
We really appreciate your input and hope you continue to enjoy your BALOLO products!
Your BALOLO-Team
great product well designed …
great product well designed and manufactured. All built with high quality products perfectly fitting together. It made me fun setting it up and assemble all to the end product.
22 januari 2026
Omdöme utan inbjudan
Svar från BALOLO
Hi Florian,
Thank you for your kind words! We’re glad to hear you enjoyed setting up your BALOLO products and that everything fit together so well.
Enjoy your workspace!
Your BALOLO-Team
Fantastic products that look and feel great
Fantastic products that look great and feel/are high quality. Shipping was also very fast.
14 februari 2026
Omdöme utan inbjudan
Svar från BALOLO
Hi,
Thank you so much for your feedback! We’re thrilled to hear you’re happy with the quality of your BALOLO products and that they arrived quickly.
Enjoy your setup!
Your BALOLO-Team
They hide the fact that customs charge…
They hide the fact that customs charge on top of the price you pay deep within their shipping terms and conditions, so realistically nobody is ever going to read it until it's too late. Then, your item won't arrive, nor will you get an email notifying you. You have to ask Customer Support why your item hasn't arrived, and only then do you discover it's being held at customs, with a WHOPPING fee to release it. Last time I'm buying from these guys.
20 februari 2026
Omdöme utan inbjudan
Svar från BALOLO
Hi Tom,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations.
For shipments outside the EU, customs duties and import fees may apply. These charges are set and collected by the local authorities in the destination country, and unfortunately we have no control over them. We do mention this in our shipping section, which is also linked during checkout, to inform customers about possible import duties for international orders.
To clarify, customs charges for UK orders are not collected by us but by UK customs. While we offer free shipping, this does not include import fees that may be required by local regulations. The shipment status and any pending customs fees can also usually be seen in the tracking information.
We understand that such charges can be frustrating and truly appreciate your feedback.
Your BALOLO-Team
High-quality product
High-quality product and an excellent overall experience. The support team was also very responsive.
10 februari 2026
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
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