Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I ordered some 16th Birthday balloons which arrived in great time for the occasion the balloons were so lovely they have lasted well over two weeks & are still up as I write this review. Great purchas... Se mer

Betygsatt 5 av 5 stjärnor

Great service! I made an error on my order then emailed asking for changes - Dave replied very promptly saying the changes had been made and thanking me for my order! I paid for a Saturday morning... Se mer

Betygsatt 1 av 5 stjärnor

Paid £6.99 extra for delivery before 1pm on my wifes birthday but DPD couldn't find her place of work a college with 800 students.

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I've ordered from here a few times now and every order has arrived on time, exactly as ordered. I recently tried and loved the 'AI Balloon Genie' which I used to create a dinosaur design with my son's... Se mer

Företagsinformation


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

799 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har inte besvarat negativa omdömen

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Excellent balloons

We had some birthday balloons delivered on 02/09/23 to our holiday B&B in Salcombe. The order process was easy to follow and the balloons arrived in good time. They looked fantastic. The date is now 10/10/23 and the balloons have only just started deflating! I am so impressed with this company. Thank you. I will definitely be purchasing from you again in the future and highly recommend you to others.

2 september 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Long Lasting.. which was nice

I just wanted to send a quick message to say thanks and how well the balloons I purchased recently lasted, the large 50 stayed 'up' for nearly 4 weeks, the group of balloons is still going from the 5th of August, now mid September !!

These are not the lowest cost but lasting this long was awesome and made the recipient very happy.

I would happily buy from you again.

6 augusti 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I was very impressed with the service

I was very impressed with the service, Chloe especially was very attentive. I would use the service again and recommend it to others. Thank you for making my daughters birthday extra special.

15 september 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Incredibly frustrating

Incredibly frustrating. Have now been trying for over an hour to order some balloons for my Mum's 88th birthday. It took me ages to choose carefully but I can't get the order to progress beyond the basket stage to payment and delivery. What a waste of time. I've been in and out of the site starting over at least 5 times but always the same - big freeeeeeze.

Addendum: So then I tried to ring them (in Warks) and got an American voice saying they can't answer calls and I should email - not likely!!! Found an alternative.

12 september 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

My balloons arrived deflated I have…

My balloons arrived deflated I have tried for well over a week to contact then no phone answered and email sent 3over the last week or so with no reply what so ever wrose company I have every delt with balloons where to cheer my granddaughter who had been very ill that never happened don't waste your money

29 augusti 2023
Omdöme utan inbjudan
Logotyp för Balloon Monkey

Svar från Balloon Monkey

Please be assured we have been responding to all of your emails immediately as explained and shown via our text message exchange this morning. Your email provider has been blocking/filtering out our responses to you but we can confirm we have refunded your order in full for the faulty balloon you had received.

Kind Regards
Chloe

Betygsatt 5 av 5 stjärnor

A* experience

So easy to order. I uploaded an image which was printed perfectly - everything arrived on time and looked even better than I expected!

perfect.

4 september 2023
Omdöme utan inbjudan
Logotyp för Balloon Monkey

Svar från Balloon Monkey

Hi Sarah

That's great to hear. I'm glad you love your personalised balloon! Thanks for the great review!

Kind Regards
Chloe 🎈🐵
Customer Service Manager

Betygsatt 5 av 5 stjärnor

Bunches of fun!

Ordered three balloon bunches including a personalised balloon for my wedding vow renewal. It was very easy to order. They arrived exactly when they promised, the balloons were great and they’re still floating three weeks later!

5 augusti 2023
Omdöme utan inbjudan
Logotyp för Balloon Monkey

Svar från Balloon Monkey

Hi Eric

Thanks for the 5* review! Glad to hear the balloons are lasting well 😀🎈

Many Thanks
Chloe
Customer Service Manager

Betygsatt 1 av 5 stjärnor

Not recommended

Requested to change the delivery date. Emailed and called to revise, then cancel as directed on their website before the dispatch date. No reply to 3 x emails and phone number is an automated message directing you to email, not call. Won’t be using again.

11 augusti 2023
Omdöme utan inbjudan
Logotyp för Balloon Monkey

Svar från Balloon Monkey

Hi Sarah

I am sorry to hear this. I have checked the entire email system and can confirm we have not received any emails from yourself. We do pride ourselves on offering very quick and efficient customer service so please be assured if we had received your email, we would have responded immediately. Please can you try sending another email to help@balloonmonkey.co.uk and I will personally sort this for you.

Kind Regards
Chloe
Customer Service Manager

Betygsatt 5 av 5 stjärnor

Great!

Really straightforward to order, and picked my mums birthday date, was kept up to date on the delivery- arrived perfectly on time and my mum loved them they looked really really nice! So pleased, will use again.

21 juli 2023
Omdöme utan inbjudan
Logotyp för Balloon Monkey

Svar från Balloon Monkey

Thanks for the 5* review! We are happy to hear you love your balloons and will come back and order from us again 😊🎈

Thanks
Chloe
Customer Service Manager 🎈🐵

Betygsatt 3 av 5 stjärnor

Not good value for money

Arrived on time and order was correct but balloon deflated much quicker than expected. Also website says 'most' orders qualify for free delivery with no detail which feels a bit disingenuous. I paid almost £5 delivery which was a lot given how much the balloons already cost. Not good value for money.

10 juli 2023
Omdöme utan inbjudan
Logotyp för Balloon Monkey

Svar från Balloon Monkey

Hi Genevieve

I am very sorry to hear you are not happy with your order. Please can you send us an email to help@balloonmonkey.co.uk so we can look into this for you.

Many Thanks
Chloe
Customer Service Manager

Betygsatt 5 av 5 stjärnor

Get well soon balloons

I bought a 12 ballon bunch get well soon balloon for a girl at work who had just had an operation . Everyone said how colourful the balloons were and well designed. Would recommend ballon monkey excellent balloon bunch and delivered on the day requested

11 juli 2023
Omdöme utan inbjudan
Logotyp för Balloon Monkey

Svar från Balloon Monkey

Hi Stephen

Thanks for a lovely 5* review 😀

Kind Regards
Chloe
Customer Service Manager 🐵🎈

Betygsatt 4 av 5 stjärnor

Not your ordinary personalised balloon

It wasn't a normal personalised balloon it was one for the first anniversary of my son's death ,it was just what I wanted & wasn't disappointed
Thankyou Balloon Monkey

17 juli 2023
Omdöme utan inbjudan
Logotyp för Balloon Monkey

Svar från Balloon Monkey

Hi Sue

Thanks for this lovely review. I am glad to hear the balloon was just how you wanted it to be.

Kind Regards
Chloe
Customer Service Manager 🎈

Betygsatt 5 av 5 stjärnor

excellent service and delivery, cant fault it

excellent service and delivery of my personalised Balloon with accessories, that arrived on time and on date for my Nephews Birthday.

Loved the interior packaging and colourful confetti discs.

The boys loved it and the photo of them as well

Very impressed.

Will be telling lots of people and i will be ordering again

thank you

14 juli 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Love love love!

Love love love! Our balloons are amazing!! Fast service and helped to cheer our poorly girlie up after a minor op. Fast and prompt service.

1 juli 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very happy with experience

Ordered collection of balloons for brothers birthday the next day and could not have been happier! They arrived on time through a reliable delivery service. Two weeks later and the balloons are still upstanding and only 2 are starting to drop. Expensive but totally worth the money due to how convenient and fab the service is

19 juni 2023
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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