Bubblegum Balloons Omdömen 427

DO NOT ORDER FROM THEM SCAM!!!!

I ordered balloons from this company to be delivered to my hotel on Saturday and paid extra for guaranteed delivery. The balloons never arrived, and nobody answered the phone for four days. The only response I received was a WhatsApp message the following Wednesday simply saying “sorry, we will refund you.”

These balloons were for a child’s birthday party, and we were relying on them for the decorations. On the morning of the birthday, there was nothing there to show we were celebrating, which was incredibly disappointing.

The whole experience was completely unprofessional. I would not recommend using this company at all. Support your local balloon shops instead, businesses that actually value your custom, communicate properly, and make sure deliveries arrive on time.

What disappointed me most was the lack of accountability. Hiding behind WhatsApp messages instead of speaking to customers directly or handling the situation professionally is unacceptable.

shocking

Fabulous customer service. Very polite and friendly and ready to help when an order didn’t go to plan. Fast resolution and really happy with the outcome. I’d definitely use this company again. They also have amazing quality balloons. 🎈

I would highly recommend Bubblegum Balloons. I ordered Tuesday for next day delivery but DPD delivered to wrong address. BB sorted a replacement straight away. So helpful.

This is the first time I have used Bubblegum balloons and it won't be my last! execellent service they came the next day and were beautiful infact the pictures don't do them justice.

I'm so pleased that I will be using them again at the end of the month and would highly reccommend.

I sent it as a birthday surprise. 2 days after the birthday, the balloons were nowhere to be found. I wanted a refund, but the customer service didn't get back to me either.

10/10 receiving on the exact date I needed!
Balloons are absolutely beautiful and still up 2 weeks later! I am so pleased

Awful experience. Deflated balloons and terrible customer service . Never again. They don’t care

Undelivered in time due to delivery company. We were waiting at home, tracking the order; then suddenly got a message saying "We missed you". We were waiting outside next to the door. This was for a birthday today. No balloons. They said they will now deliver tomorrow, not in time. They need a more reliable delivery partner. I see countless reviews of people missing their delivery.

EDIT: They arrived a day later - was DPD's fault, not the balloon company. Great balloons. The brand was kind and nice about the issue as opposed to ignoring, so review has been bumped up.

WARNING – My Child’s Birthday Was Ruined by Bubble Gum Balloons ⚠️

I ordered birthday balloons for my child’s birthday with a confirmed delivery window of 15:25–16:25 on 27.02.

They were never delivered.

No phone call.
No message.
No warning.
Nothing.

I spent the whole evening trying to contact customer service - with no success.
The following morning I was trying to explain to my child why the decorations never arrived.
The balloons were a key part of the celebration. This was my child’s birthday!
A once-a-year moment that cannot be repeated or “refunded”. No beautiful photos , no laughs and happy smiles!
Our whole family was left stressed, upset and trying to fix a situation that should never have happened.

Only later on the next day they informed me the balloons were “damaged during transportation” and the order had simply been cancelled - without informing me at all!

As an “apology”, they offered a 15% discount on a future order.
Honestly, it felt like mockery.

When a company takes money for time-critical children’s events, they take responsibility for memories- not just products.

Parents , please think carefully before trusting companies with moments that matter to your children.

I was worried after reading reviews about missing numbers, but my experience was perfect! Communication was clear throughout, and the balloons arrived exactly on time. Everything was precisely as ordered—I’m so relieved and happy it went smoothly! Truly great service that I would highly recommend for any celebration.

Really disappointed - ordered balloon stack for my sons first Christmas and it arrived with the personalisation completely come away from the balloon- tried contacting within office hours on 23rd December only to get automated reply saying they’re out of office until 29th! Disgusting service and ruined my babies first Christmas! Don’t buy from this company

These balloons are absolutely brilliant.
I have ordered them on four occasions and they have always looked superb, immaculately presented and stunningly arranged.
Wonderful products and exceptionally helpful people.
Thank you very nuc

I absolutely love Bubblegum Balloons and use them every time I'm looking for Balloons. We have different ones out as decoration for different seasons/events. They last weeks in my experience. I had an issue with a partly deflated Balloon arriving recently, I sent an email and got a reply within 15 minutes offering to send me out a new balloon for delivery next day! Fantastic customer service in my opinion. I will be continuing to use Bubblegum Balloons 🎈

Honestly incredible. High quality, great prices and perfect service. I rarely feel compelled to write reviews but this company is nailing it. Highly recommend for a stress free way to add magic to your special occasions. Thank you!

I ordered the number 15 in balloons to be used for my 15th anniversary celebrations and only the number 5 balloon arrived, and, obviously, this is useless on its own, and unfortunately for me that I didn't check the reviews BEFORE my order, as it seems that this is a recurring theme with this company. People that order 2 balloons regularly complain of only receiving one of the balloons.
---- UPDATE ----
Following my complaint stating my legal rights under the Consumer Rights Act 2015, I have been fully refunded by the company. At least that...
Thank you Bubblegum for your understanding and refund.

I ordered balloons online from Bubblegum Balloons for my mum’s birthday, and they were absolutely gorgeous! The ordering process was really easy, and the balloons arrived perfectly packaged and exactly as shown on the website. The colours were stunning and they lasted beautifully, making the whole celebration feel extra special. Fantastic quality and service — I’ll definitely be ordering again! 🎈

I paid almost 100.00 for an 18th birthday balloon stack. Only the number 8 arrived the day before my daughters birthday. When I finally got through to the company they promised they could get the number 1 to me by 10am next day which would be too late as my daughter would bo doubt be running down stairs long before that. A number 8 no matter how lovely the balloon would have been very disappointing! Instead one of my own team drove to the shop to collect the number 1. Thank goodness she did....as in the box was another 8! I managed to negotiate a 50 percent discount but quite frankly given the stress, the loss of an employee having to collect for me, Im more out of pocket than the full price and I have more grey hairs too. Don't get lured in by pretty balloons at INFLATED prices. Card Factory may not be as pretty but they would have been less stressful and I would have been better off! Remember though, it's not Bubblegum Balloons fault as they kept telling me....DPD out of their control apparently. I assum DPD forced the contract on them.....

So easy to order and arrived perfect and just like photo. We'll done and thank you.

Great selection of balloons perfectly delivered for our birthday party. My son loved the football themed balloons!

I always order through Bubblegum balloons now for my children's birthdays. Always reliable, beautiful balloon displays, never disappointed.