I was a bit sceptical first but the good reviews convinced me to try BaliEasy and I can only recommend to buy your eSIM there! Excellent support and fast activation. really an outstanding customer se... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I used BaliEasy’s service to extend my EVOA, using the express option. I found the entire process very smooth, professional and… easy! The team were always available on WhatsApp to answer my qu... Se mer
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Best experience ever, the whole process didn’t take longer than 10 minutes and support was very helpful and they answered immediately and they helped me to activate my plan, thank you so much.
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Order a few weeks ahead. Need to fill out a google form for each eSIM. A day or two before, we received QR codes for each eSIM in email. The prices compared to Telkomsel stands at airport are circa 3... Se mer
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Företagsinformation
Skrivet av företaget
BaliEasy is your all-in-one solution for everything you need in Bali, whether you’re visiting or staying longer! We provide a seamless experience by offering a range of services designed to make your time in Bali stress-free. From eSIM plans to keep you connected, car and bike rentals for exploring the island, and stunning villas for a comfortable stay, to visa assistance and exciting tours, we’ve got it all. Our goal is to combine convenience, quality, and local expertise, making BaliEasy the go-to choice for travelers and residents alike. Let us take care of the details so you can enjoy Bali to the fullest!
Kontaktuppgifter
Indonesien
- hello@balieasy.com
- balieasy.com
4,8
Utmärkt
105 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
eSIM did not work - got refund after review!
This is a complete scam. The eSIM never worked. Five different people in Bali who deal with eSIMs tried to install it — all failed. Support refused to issue a refund for a service that does not function. I walked out of the airport with zero internet. Do not believe the promise that it will work upon arrival. Save your money and stay far away from this company.
After I wrote this - I got a refund! And thanks for that! 🕊️🙏
31 januari 2026
Omdöme utan inbjudan
Svar från BaliEasy
Hi, thank you for updating your review and for confirming that you received the refund, we really appreciate it.
For transparency, we’d like to clarify the situation:
• You arrived in Bali on 31 January, and on the same day our team contacted you via WhatsApp to check whether the eSIM internet was working. This is part of our standard follow-up for all customers upon arrival.
• We received your reply via WhatsApp on 7 February.
• The eSIM could not be transferred to another device, as Indonesia requires IMEI registration for each device. Once an eSIM is installed, it is tied to the registered IMEI and cannot be moved to a different phone or different IMEI.
• After confirming that the internet was not usable on your device, we processed a full refund.
• Refunds typically take 3–14 business days, depending on the payment gateway and the customer’s bank.
We sincerely apologize for the inconvenience you experienced upon arrival and understand how stressful it can be to be without internet at the airport.
We want to reassure future customers that unused services are fully refundable, and we always take responsibility when a service cannot be delivered as expected.
Thank you again for the update, and we wish you a pleasant stay in Bali.
It was a smooth experience ordering…
It was a smooth experience ordering eSIM online directly. The site was quite clear. The activation process was also very clear in email. Because I wanted to get to use the eSIM right away because I’m already in Bali, I messaged the WhatsApp number and got a response in 1 minute!! Highly recommend this business.
20 januari 2026
Omdöme utan inbjudan
Svar från BaliEasy
Thank you so much for your wonderful feedback! 😊 We're thrilled to hear that the ordering and activation process was smooth and that our team responded quickly via WhatsApp. It's great to know you're already enjoying your eSIM in Bali. Have an amazing time here, and feel free to reach out if you need anything! 🌴📱✨
Physical sim card ordered online works perfectly
I ordered a physical sim card online a month before travelling to Bali. The business contacted me by WhatsApp the following day to confirm date of arrival and hotel I was staying at and organised the sim card to be waiting at the hotel for me on arrival.
Clear instructions were given in the WhatsApp message received on arrival on the form I had to fill in, send another message back to Bali Easy and they registered the sim card. Was confirmed and working shortly after, handy to have a loval number for the Grab app etc. Sim card works well, was good value and hassle free. I would buy through this company again should I come back to Bali.
14 januari 2026
Omdöme utan inbjudan
Svar från BaliEasy
Hi! Thank you so much for your kind and detailed review 🌟
We’re so glad to hear everything went smoothly — from the WhatsApp coordination to hotel delivery and SIM activation! It's great to know it made things easier for your trip, especially using local services like Grab 🚗📱
We’d be absolutely happy to assist you again anytime you return to Bali.
Safe travels and see you next time! 🌴☀️
— The BaliEasy Team
Had to do KYC so esim wasnt active…
Had to do KYC so esim wasnt active immediately. They replied on WhatsApp within 5 minutes and reviewed KYC within 10 minutes.
1 januari 2026
Omdöme utan inbjudan
Svar från BaliEasy
Thank you for your feedback!
Yes, KYC is required to activate the eSIM as part of local regulations. We’re glad we could assist you quickly and complete the verification within minutes.
If you need any help in the future, feel free to reach out, we’re always happy to help.
Je recommande cette entreprise
Je recommande cette entreprise. Très réactif et sérieux. C'est la deuxième E sim que je commande chez eux. Aucuns soucis
30 december 2025
Omdöme utan inbjudan
Svar från BaliEasy
Merci beaucoup pour votre retour positif !
Nous sommes ravis de savoir que vous êtes satisfait de notre service et que ce n’est pas votre première commande chez nous.
Votre confiance nous motive à continuer à offrir un service rapide et fiable.
À très bientôt pour votre prochaine eSIM 🙏
Best prices and fast excellent customer…
Best prices and fast excellent customer service. Cheers!
27 december 2025
Omdöme utan inbjudan
Svar från BaliEasy
Thank you for the great feedback, James! We’re happy to hear you enjoyed our fast service and pricing. Cheers, and hope to serve you again soon!
E sim Bali
very, very good assistance from the team.very quick and sharp.very rare with the services. overall super satisfied!
20 december 2025
Omdöme utan inbjudan
Svar från BaliEasy
Thank you so much for your kind words! 🌟
We're thrilled to hear that you had a great experience with our team. Fast and sharp service is what we aim for — and we're so glad it made a difference! 😊
Let us know if you ever need anything else.
Quick support through WhatsApp chat
Quick support through WhatsApp chat. The issue with esim registration is solved immediately! Nice service
20 december 2025
Omdöme utan inbjudan
Svar från BaliEasy
Thank you for your feedback! 🙏 We're glad we could resolve your eSIM registration issue quickly through WhatsApp. If you need any more help, we're always just a message away! 😊📱
Good service
Good service, it’s A bit of a proces to download so be sure to read it carefully. First 5 minutes the internet will be slow but then it’s really good! Prices are also better than Saily etc.
8 december 2025
Omdöme utan inbjudan
Svar från BaliEasy
Good service, it’s A bit of a proces to download so be sure to read it carefully. First 5 minutes the internet will be slow but then it’s really good! Prices are also better than Saily etc.
The transaction was smooth
I think prepurchasing the visa allowed me to avoid delays at the Bali airport.
I paid for the visa with Paypal in September 25. I then received a scam attempt on paypal on 4/12/25.
As the visa purchase was the only transaction I had done in the past 3 months I suspect someone has hacked into your database and attempted to loot me. Paypal notified me and ,i hope ,resolved the hacking attempt , so I havnt lost any money as yet.
Extra Information Added on 8/12/25.
I'm sorry, I got the details wrong. I was on-line scammed twice on 4/12/25. ( although have not lost any money as yet . )
You are right, the paypal scam was nothing to do with your system. I paid for the visa with a credit card, not paypal.
Someone tried to take $7200 from my paypal account. Paypal addressed the scam and reversed the transaction.
I had another scam which was quite separate, where someone masquerading as Adobe customer service tried to take $13000 from my bank account.
My commonwealth bank prevented the scam so I didnt lose funds .
This experience has left me rattled.
8 december 2025
Omdöme utan inbjudan
Svar från BaliEasy
Hi Stewart,
Thank you for sharing your feedback with us, and we’re glad to hear the visa helped you avoid delays at Bali Airport.
Regarding your concern about the PayPal scam attempt:
We have double-checked our system, and we do not have any visa purchase from you on 25 September. In fact, we only recently started selling visa services and had very few customers around that time.
The only transaction we have under a similar name is a Bali Levy order on November 3. Also, this order was not paid via PayPal, we use Xendit, a trusted and secure payment provider in Indonesia, for all transactions.
We do not store card or PayPal information, so if you received a scam attempt, it is very likely unrelated to our checkout system.
If you could send us a screenshot of the PayPal payment record you mentioned, we will be happy to review further and assist however possible.
Your safety and trust are very important to us.
Thank you once again for using our service.
Best regards,
Arya
BaliEasy
Snelle reactie en goed geholpen
Snelle reactie en goed geholpen! Fijne helpdesk!
6 december 2025
Omdöme utan inbjudan
Svar från BaliEasy
Thank you so much, Bianca! 😊 We're happy to hear that you were helped quickly and had a great experience with our helpdesk. Safe travels and enjoy your time in Bali! 🌴✨
Excellent Company
Bought an esim from this company for arriving in Bali. Good price, very good responsive staff on WhatsApp. I would highly recommend them
1 december 2025
Omdöme utan inbjudan
Svar från BaliEasy
Hi Allan! Thank you so much for your kind words and 5-star review 🌟
We're so glad to hear our team was able to support you and answer all your questions. Wishing you a smooth stay in Bali, and feel free to reach out anytime if you need anything 🙏
Fast SIM, Instant Activation
Sim is fast and it activates immediately.
27 november 2025
Omdöme utan inbjudan
Svar från BaliEasy
Thank you so much, Nicolaus! We're glad to hear everything went smoothly and quickly with your SIM activation. Enjoy your time in Bali, and feel free to reach out if you need anything! 🙌🌴
Very good service and also very good…
Very good service and also very good customer service assistance via WhatsApp. Also a lot cheaper than the “cheap cheap good price for you” services. Would highly recommend!
21 november 2025
Omdöme utan inbjudan
Svar från BaliEasy
Thank you so much for the kind words and recommendation! 🙏
We’re thrilled to hear our WhatsApp support made a difference and that you found great value in our service. Enjoy your time in Bali! 🌴😊
Très efficace
Très efficace, très bon suivi client et réactif. Instructions claires pour le KYC. Il faut juste prendre une photo de son passeport, un selfie, et une copie d'écran de son téléphone en affichant les IMEI. Prix plus compétitifs que les opérateurs étrangers d'esim en roaming.
12 november 2025
Omdöme utan inbjudan
Svar från BaliEasy
Merci beaucoup pour votre retour positif ! 🙏
Nous sommes ravis que le processus KYC ait été clair et que notre service client vous ait satisfait.
Bon séjour à Bali et à bientôt peut-être ! 🌺🇮🇩😊
Positive Experience
I have had positive experience with eSIM’s through BaliEasy. They are always contactable via WhatsApp and available to assist. The eSIM works well and I have not had any issues. They are very helpful throughout the setup process. I can definitely recommend them.
9 november 2025
Omdöme utan inbjudan
Svar från BaliEasy
Thank you so much for taking the time to share your positive experience with BaliEasy 🙏
We’re really happy to hear that your eSIM has been working smoothly and that our WhatsApp support was helpful during the setup process. Knowing that you’d recommend us truly means a lot to our team 💚
If you ever need any help again while you’re in Bali, we’re always just a message away.
Enjoy your time on the island! 🌴📱
Bought eSIM for Bali holiday
Bought eSIM for Bali holiday. Set up was quick and customer services were really helpful getting set up validated
25 oktober 2025
Omdöme utan inbjudan
Svar från BaliEasy
Thank you so much for your review! 😊
We’re happy to hear the setup was quick and that our team could assist you smoothly.
Enjoy your Bali holiday and stay connected! 🌴📱
Easy setup and super helpful
Easy setup and process! Everything working fine but had an issue with the sim calling so I reached out on WhatsApp and they replied instantly and fixed the issue within 5 minutes! Would definitely use again, very helpful and friendly staff! Better than any of the bigger companies that charge an arm and a leg!
22 oktober 2025
Omdöme utan inbjudan
Svar från BaliEasy
Thank you so much for your kind words! 🌺
We’re so glad to hear everything went smoothly and that our team could help resolve the issue quickly.
Your satisfaction means a lot to us — we really appreciate your support and hope to see you again in Bali! 🙏📱
Very happy customer
I am travelling Bali for 5 days now and have visited very many areas including Nusa Penida and Mt Batur. There are no problems at all with the telkomsel esim. I highly recommend it, especially if you are touring all day and need internet to communicate with your tour guides from time to time. It's totally hassle free and will make travelling easier. The service received from BaliEasy is very quick and professional.
20 oktober 2025
Omdöme utan inbjudan
Svar från BaliEasy
Thank you so much for your wonderful review! 🌺
We’re so glad to hear that everything worked perfectly during your travels around Bali, Nusa Penida, and Mt. Batur.
It’s great to know our eSIM made your trip smooth and worry-free. We truly appreciate your recommendation — enjoy the rest of your Bali adventure! 🙏✨
BaliEasy is not good for longer than a month
Don't use BaliEasy if you plan to stay longer than a month, or come and go regularly. Each month they will force you onto a new mobile number, and turns out you can only do this 3 times per passport.
17 oktober 2025
Omdöme utan inbjudan
Svar från BaliEasy
Hi, thank you for your review and for sharing your experience.
We completely understand how this situation can be inconvenient, especially for travelers staying long-term or returning often. Unfortunately, this issue is beyond our control and Telkomsel’s control. It is a government regulation designed to reduce the use of unregistered or illegal phones in Indonesia.
Each eSIM or SIM activation is linked to your passport and IMEI registration, which limits how many times one passport can be used for new numbers. This rule applies to all mobile operators in Indonesia, not just Telkomsel.
We really appreciate your understanding and hope to serve you again in the future. Our team is always ready to help you find the best solution within the current regulations.
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