Bag Borrow or Steal Omdömen 

I've been having a very poor experience with BBS as a seller. I sent them a bag that they agreed to purchase last week, and I still haven't been paid. The payment is supposed to go through PayPal, and still nothing after eight business days. They claim to have high volume demands, but they quoted my item in less than two days, and after they received the bag, I got a response the next day. So, the excuse of high volume when they have to pay their sellers is quite aberrant to me. Other sellers have higher demands, yet I was always paid in two days via ACH. I will never work with them again.

I contacted customer service about the original bag I was after that was available and showing as $200 in my cart on my laptop and $135 on another product detail page. They simply told me nope, it's $200 and that's that. I even sent them a screenshot of the lower price and they still said no, that must be you needing to clear you cache. Was on my phone and decided to check an hour later and lo and behold, put it in my cart and it was $135! Just out of spite, I didn't rent it. Get your customer service in line. If a customer is sharing a time-stamped screenshot with YOUR listed price, perhaps actually looking into it would be step 1 (which they didn't - they lied and said they couldn't reproduce it which obviously, they could have) or how about step 2 - trust the customer, honor the price you have listed and then put in an internal ticket for IT to verify the associated configurations of the website after the fact? Maybe that would just be oh, I dunno....GOOD customer service?

I'll still give them another shot but it's crazy to have this customer experience when you're renting luxury handbags. I've been with Rent the Runway for around ten years and the customer service has always been stellar.

It looks great I cannot wait to use it at my niece’s wedding

The deliver did not collect the signature but just left the package in front of door which might be stolen easily

Good bag is great!

I like that it is easy to categorize and find the bags that I want. The discount offers are timely and quite helpful when I'm choosing the bag. Quite a bit of detail goes into the packaging of the bags which ensures they are received undamaged. Easy shopping!

Very good! It is what I expected

Great to receive by my bag

Love my wallet

Fast shipping and good product

It was clear communication between me and customer service. Will order again soon.

I purchased a Chanel bag and they cancelled my order without telling me. Then when I wrote them to inquire if item was shipped, they sent me multiple canned messages about their internal flagging system and that they couldn’t fulfill my order. After providing additional info, they just keep sending the same BS canned message. Customer service needs to be trained. First impression. Needless to say I won’t be shopping with them.

So far I still have the bag and I live it thank you

The quality of the bag and the delivery process

I sent in photos of my Louis Vuitton Wallet that I had just purchased from someone on Poshmark, it just was smaller than I had wanted. I sent them the same pictures that the girl used on her Poshmark page. Now, they said they are sending me back my wallet because it doesn’t look like the photos that I sent which it does. So, I will not be using this site again. I will go back to trying to sell this on Poshmark.

great quality product

Customer service made sure I received my order in time, very appreciative and very grateful!