Badger & Brown Omdömen 

Needed 30 bespoke engraved cufflink and engraved display box sets for a 50th Anniversary function. Was not put off by some of the recent reviews, reasoning that these revolved around issues outside of the company’s control such as post strikes, Christmas, and international deliveries. Moreover some 86% of the reviews (on Trustpilot) were 5 star, and 8% 4 star. My confidence was rewarded as the 30 sets arrived in just over a week, exactly as specified, and looking very good for the very reasonable price. My experience in communications with the principal, Chris Lee, was entirely positive. Chris couldn’t have been more professional and commercial in his approach to this customer. Respect should always be two-way!

Well wish I would have read all these reviews before I spent my money in this firm my experience of rudness unprofessional service is the same as others clearly we can't all be wrong. Their tone and unwillingness to never once accept responsibility for either their lack of respect for those who are supporting their business or how they correspond to theirs if there is a issue.

I would not recommend this company they take peoples money then deliver the poorest service please avoid at all costs

I would firstly like to start off with publicly sending my appreciation for this small company. It is evidently clear that this small company has had an influx in high demand over the festive period, partner this with national postage strikes and they have resulted in bombardment of self entitled people demanding. However…

I have just received my item ordered, which was delayed due to Royal Mail (as outlined by the company) and I am absolutely over the moon with the quality of this product! HIGHLY RECOMMEND and will definitely use again.

Thank you very much and I hope you accept this review as apologies for demanding attitude.

Great products looks fantastic deducting one star due to lack of email response.

THE FOLLOWING IS A REPLY FROM DIRECTOR OF BADGER AND BROWN TODAY!!!!!!!!
Avoid avoid avoid at all costs.

Take your attitude and stick it where the sun don't shine, you ignorant fool. As with ALL internet businesses - WE do not deliver the items, that’s not how it works.
Take a look at the news. Post, nurses, ambulances....... the whole country is in a mess

If you wanted a 110% guarantee you should have gone to the shops!

Blame us all you like. Return the item when received, as previously instructed.

Kind regards

I will start by saying the product itself I don't really have an issue with, its fine.

However, when you are paying for a service, I strongly believe that you are not just buying the product. You are paying for communication and quality customer service and quite frankly I did not receive that from this business.

I asked for my tracking number so that I could keep an eye on my parcel (I work for a courier company so had the means to do so) and whilst we were eventually able to locate the parcel through the barcode as opposed to the tracking information asked for, I cannot excuse the inconsistent dates of dispatch advised (4 days apart), and utterly unprofessional responses from the customer support (I will not name names to protect their identity, I hope this is a learning curb for them that there are ways to address people when clearly under stress in a polite and professional manner).

Working in customer service myself, 'please' and 'thank you' go a very long way when liaising with customers, blaming and alienating does not.

I also paid for 1-2 working day delivery. Omitting weekends and the strike days it took 4 working days to arrive, you could put it down to peak christmas period, however the person I spoke to said that engraving takes more time anyway. So those wanting to add a 'personal touch' - just go for standard delivery.

As I said before, the products I purchased from this company are fine and I hope my boyfriend will like them.

However due to the service, I think I shall heed the advice of the person I spoke to and shop on the High Street (or maybe amazon) for my next purchase.

I ordered cufflinks for my husband to be in July 2021 and the engraving was very poor quality. They got in touch and said they would sort it if I removed my feedback, which I did. Needless to say they NEVER got back in touch. Shocking service. Would not recommend to anyone.

Disgusting a extremely rude!
Charged money on website and dodnot proceed order. After I enquired what's wrong and provided order number, they gave me random date and some random false information. When I told about the mess they've created the reply was: "What kind of mess?? A real big mess tbh!!! These strikes and people ordering all early has caused a real nightmare. A living hell.
I don’t like your aggressive attitude, please don’t speak to companies like this, you wouldn’t speak to friends and family like it.
The email to you was sent by mistake.
The order you placed yesterday didn’t go through and tbh I don’t really want your business. Go shop elsewhere. "

So only after my 2 e-mails they finally in an extremely rude way told that my order did not get through. And did not return any money back!

P.S. And this man is even lying in the review reply. I have e-mails that can prove that (1) order actually went through, o have confirmation (2) e-mail from the man himself that he was trying to say that he doesn't have my money, but eventually agreed to refund (3) bank statements with payment and refund.
And now this man is trying to accuse me in lying in my review. Though he is lying himself. And if there was an option to attach files to review, I would be able to prove it!
P.P.S. And yes, this is an edited reply from him. The first one was containing abuse as well. Now he edited it!

This is my second purchase of personalised cufflinks this year. The first for my daughter's graduation, which she loved. My second purchase is a Christmas present. This time I opted for a customised photo of our springer spaniel photoshopped onto a photo of the late Queen's Corronation photo. Probably disrespectful but they made me smile and I'm sure my daughter will find them amusing too.
They've come out much better than I expected and they arrived super quick so thank you Badger and Brown. I will probably be back.

I received my gift 2 days ok. The gift wrapping was just perfect . It was for my son and he was really happy with the tie clip.

Absolutely amazing cuff links for my husband

Lovely cufflinks, swift efficient service.

Beautiful cufflinks, quality product as depicted. Lovely presentation box.
Excellent value for money and made a perfect gift.
Fast postage to Australia which is rare these days.
Highly recommend

Personalised cuff links for a special
birthday. Tad expensive but great service, even when the case was scratched they replaced it within a week. The only negative would be is it’s so difficult to fasten the cuff links into the elastic inside the cuff link case. Needed a crochet hook to help.

Pleased with the Skier cuff links with engraving on the backs but despite paying for a 5 working day delivery, they were delivered a day late for our friend’s birthday!

Love the gift I bought it came wrapped really nice .

The quality of the cuff links is great. These were packaged and delivered to us super quick.

I purchased the square silver cufflinks engraved with a cyclist for my brother's 60th birthday and had them personalised with his initials and birth year. They arrived promptly and in a gift box. The cyclist engraved images were neat, if slightly smaller than expected, but overall I was very pleased with them.