Badger & Brown Omdömen 

If it weren’t for the other reviews, I’d think this was a fraudulent business. I worked for a small business previously so I really don’t like to leave a negative review like this and have tried to be really patient.

I ordered almost a year ago online and was told the cufflinks were out of stock so there would be a delay in me receiving them. Everything seemed fine and good customer service.

It’s now been months with no further communication, no refund, and no cufflinks shipped.

I’m sure this is just a one off error and that had I received my order it would’ve been excellent. But it could’ve been resolved easily and far sooner hence this review.

The cuff links are nice quality and a good price, I had issues with the engraving as the font was hard to read. My initial contact with the company wasn’t great. I emailed and sent pictures and the final response was, that’s the way the font looks and some numbers are longer. However this is not reflected in any of their online font images. I really hope they give a better view of fonts as I have read in other reviews others commenting the same. So after leaving a poor review I have received a new pair for which I am really grateful. Would have been a 5 star review if they’d been great from the beginning.

Swift process between ordering and receiving purchase! The Tie Slide is of a very good Quality..Impressed.

SCAM !!!
Never order from this seller !!!
My order number is #141620. I ordered on 26th August 2024, and until now, 23rd September 2024, I have never received it.
They just sent a fake Royal Mail tracking number. It always shows, "An update will only be provided when we attempt to deliver your item."

Customers should be aware on notification on delivery time, got message it will be 7 days , been 11 days still no delivery and already passed birthday date was ment for.

Tie slip with engraved personalised name was purchased online which was of excellent quality in an elegant gift box. Great idea for a unique gift.

Beyond perfect

Very disappointed. Engraving was not as expected. Advised company of my dissatisfaction. Requested photographs which I sent. No offer of replacement ring or return for refund. I intended to order matching cufflinks and tie pin but won’t order from this company again.

We’ve used this company several times for buying gifts .We and the recipient have always been delighted with the finished item which have been engraved to order . Beautiful bespoke items and fabulous service . We can highly recommend buying from this company you won’t be disappointed.

I ordered 7 personalised coat of arms cufflinks. The first set arrived and I could not read the surnames as they were too small, in addition, the family crest was off centre on several of the items. What was sent was not as per the proof I had approved. To B&B's credit, they agreed to re-make them by tweaking the design slightly. I did make the point several times in writing, that the most important element was that the surnames at the bottom were legible. They issued me (what is apparent now) a very zoomed in close up picture of one of the new cufflinks, and it appeared ok. However, once received, there was the same issue. The lettering was illegible to the naked eye, irrespective of what a close up picture showed. I was now very frustrated and disappointment as these were gifts to my Groomsmen party and it was now too late with the big day only days away. I complained again but this time was met with excuses, sarcastic remarks regarding the zoomed in picture vs naked eye and regarding expectations on a 16mm width cufflink. I then had protracted exchange with a the owner named Chris Lee. As we reached stalemate on our views of the cufflink, I invited him to come and see them for himself which is when Mr. Lee went quiet.

Ordered two sets of personalised cufflinks, one set were the wrong type.

Emailed to complain and ask for correct cufflinks to be sent. After no response for a month and a follow up, they responded and sent the correct cufflinks straight away.

A fabulous shopping experience from start to finish. I bought the sterling silver ruby tie slide with an engraving. Customer service was excellent, I spoke to them on the phone and also asked a question via email and on both occasions the replies were prompt with accurate and helpful information. Delivery was quicker than I expected but the best bit was the item itself. It’s a really beautiful piece, the engraving looks fabulous and the item is well presented in the gift box. I will recommend and use again. Thank you.

Recently bought my boyfriend a watch/jewellery box so ordered one from Badger & Brown. When it arrived, it looked way more orange than brown, it was light as a feather and felt/looked so cheap. It also appeared to have a strip of glue on the left hand side of the box. They do not offer any form of free returns which is also super inconvenient and costly, and seems very unreasonable considering it is an online retailer. Would not recommend to a friend!

I would not recommend at all.
We were sent such bad quality cufflinks that you could barely read the writing and after getting in touch with them, they sent new ones out which were just as blurry and still unreadable. After getting back in touch with them and sending them pictures of the clearly blurry cufflinks, they said they were happy with the quality of them and would not issue a refund.
If they can honestly say they are happy with the quality of the cufflinks then I would avoid at all costs! Awful company!

Putting the phone down on a customer who has a concern, is not the way for customer relations.
second rate company., useless article

I've just received silver bar cufflinks that are engraved. I absolutely love them, they are an amazing gift. They've came in a gorgeous silver bullet like box which is also engraved.

I ordered them over the phone and the girl was so patient with me, even though I changed my mind a few times.

I'll definitely order them again and am excited to see them being worn. Brilliant experience, fabulous quality

Absolutely terrible!!
I bought the Stirling silver cuff links with the knot design. The quality of the product was awful with a really bad finish. The hollow inside of the knot looked like it had something in it and was not polished which makes the cuff links look incredibly cheap.
I emailed with my concerns and received rude replies simply stating that they were not refundable.
I would stay clear and not waste your money!!

Amazing product in style and quality, incredible price and unbelievable quick service. Thank you so much!

Fantastic customer service. Prompt replies to queries, helpful and considerate staff. I was very pleased with the signet ring I ordered.

Avoid this company at all costs
I placed an order job with badge and Brown on 27/11/2023 which they state that at time of order, I receive the items between 5 to 7 days after three weeks of no communication from the company I emailed on the 14/12/2023 and phoned several times. Without an answer. I emailed again. On the 19/12/2023 without receiving a reply chasing my order I again phoned this time a lady answered. I informed her my concerns and a simple question. Would I be received my items before Christmas she could even say yes or no, but was undecided only that she hopes the items would be into them for them to engrave and send out so left me not knowing for certain if I’d be receiving these items. After my unified answer, she passed me to the owner believed to be Christopher Lee. He immediately shouted at me abusively. I wouldn’t give me the chance to explain my situation he just continue shouting and said unless I apologise you can forget having my items I tried to calm him down and ask him to look at my situation. He refused hung up on me again immediately called back, and Christopher Lee answered the phone, I tried to ask him how are you process the refund he just immediately shouted demanding that I apologise. I’m not sure what I’d be apologising for as I am the customer who is waiting for items that been ordered over four weeks ago, he immediately hung up on me again leave me not knowing if I’m receiving my items or receiving a refund. I tried again to call him back but they refused to answer the phone. I’ve contacted my bank to report this as a scam and potential fraud. I hope people have the time to read this review in the hope. Companies like this aren’t allowed to get away with treating people and customers in this manner when a simple email or a firm confirmation when these items would be received. I’ve looked at many reviews for this company and he’ll carry a similar theme rude aggressive behaviour. And putting the phone down when things aren’t going their way they’re happy to take your money but not happy to supply the items and give good customer service.

now just received a reply with complete fabrications and lies. I feel the need to add to this message and review to clarify. There was no mention of him hanging up on me just how his company is not fulfilling their orders again no mission no apology no offer of refund nothing
PLEASE TELL ME HOW YOU ARE GOJNG TO REFUND ME OR ARE YOU SIMPLY GOING TO IGNOR THIS PART AND ANY PARTS YOU CANT ANSWER AGAIN VERY POOR SERVICE

And furthermore maybe if you reply to your email when sent on the 19/12/2023 and also the forms your website customer would have some reassurance

And again just for the record my phone show exact call times.
Ie 1sr 9.50am lasting 10 minutes including speaking to the owner who hung up
2nd call 10.03am lasting 43 seconds when you again hung up after shouting at me
3rd call 10.04 am which you didn’t answer

Please see below of screen shot and how again the dishonesty
Of this company
+44 141
213 9284
mess...
call
video
mail
Yesterday
10:04 Cancelled Call
10:04 Cancelled Call
10:03 Outgoing Call
42 seconds
10:03 Cancelled Call
09:50 Outgoing Call

Again this company should be avoid I email them 3 more times regarding a refund as item never received
I had one reply saying I sign for these item with a signature that’s not mine when raised this with Chris surprise surprise no response but has the time to edit this review with another pack of lies
It look like if they are an honest company you would think I would of received a refund
This platform is the only way I seem to get any sort of communication with this company so let’s hope I receive a refund and I will be able to edit this review again to say this matter is now closed, but I won’t hold my breath because I doubt this will ever be the case. My bank has been informed and the investigating the fraudulent scam and reporting the company and their bank