Lastman's Bad Boy Omdömen 

I purchased a fridge in March of 2021. We were told it’s on back order and it would be in the beginning of May. The day we signed the paperwork and paid a deposit for financing, they said good news it should be here end of April. As of June we still did. It have a fridge. When I called for the third time to inquire, low and behold it had arrived 2 days before and I could schedule my delivery

Delivery was good the delivery men were great.

After reviewing the paper work we got from the purchase, I realized there was no specific pay by date. At Teppermans for example when you finance furniture it indicates what your due date is to avoid penalties etc. I called Badboy’s to ask what my date would be so I can insure I pay before etc.

When I called the person didn’t understand my question and started explaining what finance means and after going over my question a few times she then got it and said it would be 18 months from when I purchase the fridge. Excuse me? I purchased in March, I received the fridge in June! So I asked for the due date. Nothing. She kept putting me on hold and eventually another lady came on and said it’s 18 months from my delivery date. So I said would you mind telling me the date so there is no confusion? I wouldn’t want to pay it a day late and incur extra charges because I miscounted or assumed I could pay by this date but it should have been day before. She said she couldn’t tell me what my payment due date is. So basically count it myself. I think that’s extremely bad customer service and when I’m dealing with possible interest charges for 18 months I want some accuracy.

I will never purchase from this company again.

Three weeks after I placed my order a rep phoned to tell me it had been discontinued. He gave me a choice: another product or refund. I chose refund. Over a week with no one responding to my emails, phone messages or social media posts. Then I got an email saying refunds were not store policy and that I could get store credit. After THEY had discontinued the item and offered me a refund. This company is awful.

I ordered a Dining set, table came without Legs , and only 4 chairs instead of 6, chairs that I did get, are not balanced, they are rocky, badly built ...I will never buy again ...Very DISAPPOINTED ,,,DO NOT BUY FROM BADBOY EVER!
I have been calling them since morning, they keep putting me on hold and then disconnect the line, customer service cannot be worse than this !

Bad Boy Warranty issue

I have been having a problem with my 3 year old $12,000 built in KitchenAid fridge for about 2 years now. The LCD lights have had to be changed twice and now most of them are out again. The door hinges have also been changed once and are again having an issue, they get weaker over time and the door just swings open. As stated in the owner’s manual, these lights are supposed to last the lifetime of the fridge. In January 2021 they were flickering again and the door hinge was making a clunking sound when you open and close it. During the first week of February 2021 a technician came and checked everything out. He said he would order the parts and call when they were in. We never got a call. We assumed since maybe he was shut down due to covid restrictions. 10 am April 5th 2021 we called to get a status update with no success. Again at 2pm on April 28th, with no answer. April 29th 11am, yet again, no answer. Either no one picks up, no one returns the voicemail, or we’re put on hold for over an hour to call back and hear “we’re now closed”

May 18th 2:20pm I called and was told “I have no record of your service call on my end” she gave me her manager’s number, Catherine at 1-416-700-2131. I called, left a message. We have since called either Catherine, or the Warranty number On May 25th, at 3pm and May 29th at 11 am. . May 29th at 2pm someone called me back and said “Catherine is working on it and someone will get back to me.

June 4th at 10:45am I called again, no answer. Left another message. June 7th, no answer, was on hold for 1 hour and 30 minutes. I then called Catherine, the manager, again and left a message.

We have been dealing with this fridge light and hinge issue for almost 2 years. The level of customer service is deplorable. We’re not asking for anything out of the ordinary, we’re simply asking for a service call, and repair on our fridge that we purchased from this company. We were sold a Solid Gold Warranty under the guise of “protecting our investment” and instead have been given the run around for 2 years.

We would like immediate action to be taken on the repair of our fridge, or we would like the cost of the warranty for our entire Kitchenaid appliance package to be refunded to us so we can hire an outside contractor to provide the service your company clearly cannot.

I will never order from lastmens bad boys again! And will be posting this review EVERYWHERE.
It all started March 7th 2021, we ordered an 8 piece bedroom set "TLK gallery Sammi series bedroom set in dark brown/grey TLK7923-B" for $1,800 + 120.77 for 5 year warranty. We were told by Jarod Since they did not have it in stock at the London Ontario location it would be 3 weeks to get it. Most of there stuff comes from warehouse and is a 3-6 week time frame.

Fast forward to April 17 (6 weeks later) They said they would call by the end of the week to set up a delivery time.

April 26 (7 weeks since ordering) we finally get a call they're bringing everything but bed frame tomorrow... Fine, were are told the bedframe will arrive the 1st week of June.

TODAY June 4 (3 months later)
We are now told we won't be getting our bedframe until July 15th...

During this whole fiasco we have had to make every call do every follow up to inquire where our items are and when we will be recieving them. We have been offered no compensation for the inconvenience or anything...
If this was the other way around and we recieved product without paying upfront, how much interest would have accrued in 3 months, how much by July 15th?
You're customers are not hear to loan you money until you have the product 4 and a half months later!
And on-top of that, it should not be the customers job, after paying almost $2000 to chase after you to find out there is yet another delay!

And our 5 year warranty better not start until the day we recieve our bedframe because if something happens July 12th 2026 and it's not covered even though it has only been in my possession for for 4 years and 11 months I will be furious....

It is unfortunate that I cannot select lower than 1 star. I placed an order for a freezer expecting a reasonable delivery date, after waiting a month for any sort of communication on behalf of Bad Boy I reached out to their customer service department and was informed that the freezer should arrive to their warehouse in another two months and should be delivered to me shortly after that. I explained to them that this was unacceptable and requested a refund. I was told that all sales are final. As far as i am concerned, no sale has taken place as there has been no exchange of product or service for money, they have simply taken my money and given me nothing but empty promises in return.

Who should ever deal with Bad Boy? NoooBody!

DO NOT I REPEAT DO NOT PLACE A ORDER😡😡😡😡😡😡😡😡😡
Ordering was easy, but communication with representatives and getting your product is horrible.
I ordered a washer and dryer for my mother and they flagged my account cause of the different address. After showing them all they needed I waited for my appliances (they only deliver the 1st or 3rd wednesday) i called after no delivery and they sold my washmachine so i had to wait till may 26th which fell after the 3rd wed so I had to wait till the beginning of june (today) I called and they dont have a delivery for me because they sold my drier now and there is not one in stock.. sale person said it woukdnt be in till mid june this is freaken ridiculous I ordered them march 20th VERY UNHAPPY CUSTOMER😡

If I could give zero stars I would. This is by far the worst online purchase I have ever made!!!!! After 6 weeks, 5 phonecalls and several promises later I was finally told that I would not realize my flat top cooktop for another 3 months!!! So I requested a refund. I was transferred around, hung up on several times during transfers and sent to voicemail. This is beyond insane!!! DO NOT ORDER FROM THEM! I'm beginning to think it is a scam. What a disgusting way to treat customers. I will NEVER order from them EVER AGAIN!!

This has been my single worst experience with a retailer- or business of any kind- on every level. I ordered a sectional sofa online 6 months ago and have yet to see it. I haven't received a single communication from Bad Boy aside form the automatic confirmation email at the time of purchase. Innumerable calls to their customer service line later, and I've yet to speak with someone who is able to tell me anything definitive about the status of my order. After waiting on hold for a minimum of 35 minutes each time, I've been told a different expected date of delivery. That date inevitably comes and goes with no updates, and -to date- no sofa. It seems as though rather than operating with an online department of customer service representatives they've outsourced that function to individual Bad Boy franchises, representatives from which are in no way equipped to provide effectual service of any kind. I'm contemplating spending another few thousand on a sofa from a legitimate business, as I'm not confident that I will receive one from this absolutely horrendous enterprise.

Would give a -50 if I could.

Sold washer and dryer that did not seem new. The dryer had a dent in it and showed wear inside. The washer didn't work and needed a part. Sold as "new"

This company said "final sale" and claimed a manager would call me back in 24 hours. Never did. Have not heard a peep from them.

Extremely unethical business with shady business practices that need to be investigated. Go look at the complaints at the BBB.

BUYER BEWARE!

With everything shut down, I needed a sofa and loveseat for a new apartment. Specifically looking for a set that was listed as "Available" with "Local Delivery". I found what appeared to be a decent set for a decent price on the Bad Boy web site. Purchased on May 5th and waited for the email to schedule delivery. When I called them on May 13th they said I would net be scheduled for delivery as that set is unavailable with no availability date.

I requested they refund me so I can purchase a set from a local vendor they gave me the run around for a day, sending me back and forth between numbers until I gave up and emailed. Now they are emailing saying I can only get a credit, no refunds. Holy Crap!!! Selling a product they don't have and then holding me hostage to the credit card charge!

While I have filed a dispute with the CC company, Lastman you have lost a customer big time. I have purchased 2 livingroom sets, 3 dishwashers, 4 fridges and 2 stoves from your Kitchener store. What a way to take advantantage of consumers during the lockdown by advertising what you don't have and then attempting to scam me out of my dollars.

Be ashamed Lastman, be ashamed!

Lastman's Bad Boy is the worst company my wife and I have ever had the displeasure of doing business with. Please buy from literally anyone else other than them they will constantly lie to you throughout the process and refuse to refund your money under any circumstances. We have been fighting with them to have a fridge delivered that we paid for in full since January. My wife was pregnant at the time and our old fridge became unreliable so we wanted this dealt with quickly. They assured us it would be delivered mid February so we went with Lastmans. Mid february came with no update so we followed up, and the timeline became late February. Fine... hear nothing follow up again at end of February and then it was late March. Follow up again late March and it was supposed to be first week of April. Hear nothing again and at this point we wanted our money back or a final install date as we were getting closer to the due date and having a good working fridge for a newborn is vital. Nope. They tell us no refunds, so we try to push this further. Filed a complaint with better business bureau and wish that we had looked into them sooner because their better business bureau reviews really speak for themselves. We are not at all alone in this experience nor is this something that started with the pandemic. This continues on with them extending by one week each time and at one point them saying a manager would be calling my wife as we continued to demand a refund... there was never a call about that. They then say the fridge will definitely arrive in the warehouse week of Apr.19th. No word, so we contact on the 22nd asking if it will arrive in warehouse on the 23rd (last day of that week), they finally send us an install date of Apr.27th. My wife went into labour on the 25th, however both here and baby will require a hospital stay. At this point we were desperate for this fridge to arrive for the newest member of our family, so I wait at home all day for them to arrive with this fridge despite wanting nothing more to be at the hospital to support wife and child. Well you can guess I wouldn't be here had it arrived.

First off they said they'd call with a 4 hour window. Never occurred. I sent them a message through their customer service asking for an update ASAP, as my wife and child were in hospital and I needed to be there for them were this not to arrive. No response. I looked through every number I could until I got through their warranty department. The woman spoke with the department which manages deliveries and confirmed that there was no delivery ID associated with our order. Essentially they found our order in the system but had never set up a delivery at all despite sending us this in writing. I was assured that they would put it as a priority and it would come either the next day or day after and that we'd receive a call. I stressed that they should be calling me as my wife is in hospital. Nope... they call her anyway, and start trying to gaslight her into thinking "oh your husband must just be mistaken" and now claiming the fridge isn't even in the warehouse. My wife has seen all these e-mails and doesn't need this stress on top of everything else. Woman on the phone says they will call back that night to update us as my wife wasn't falling for their lies. Again... no call. So please I'm begging anyone who reads this, never buy from Lastman's under any circumstances. Learn from our mistake.

We purchased a stove on 12/29 from their online site. It was shown as available which based on my experience with reputable vendors would mean that it is in stock. They accepted my payment immediately and I subsequently received a confirmation which stated that due to high volume and the pandemic they were experiencing some delays but I would be contacted to arrange for delivery as soon as my order was ready.

After several weeks I asked for confirmation of a delivery date as I had received no information at all to that point. I then learned the stove was not in stock and in fact was on order from the manufacturer !! Repeated requests for an indication on even an estimated timeline was met with the same response; no idea it is not their responsibility and they refer you to another party. That party in turn would express no knowledge and refer you to someone else. On March 9th I finally got confirmation we could have the stove on March 16th and we in fact received the stove on that date.

I have subsequently learned that my experience is not an isolated one. Others have had the same issue i.e. paying for goods which were not in fact in stock but instead were on order and as a consequence, they had lengthy delays in receiving the goods.

Do yourself a favour and do not deal with these people. Their business model is designed to boost sales without regard to customer satisfaction or transparency. I for one will never consider purchasing from them again.

My experience very similar to all bad boy customers, bought a dryer. Feb 28, never got any indication of the delivery date. So I tried to get a hold of someone. The phone ring a dozen times nobody ever answers. Four times a day I try. No answer. I also emailed.... waiting...Mar 5 I get a hold of a chat rep. They tell me end of March! A month??? So they are selling products they don't have. Geez this isn't good... family of 6 need it. I complain daily with chat till I get them to lie to me and tell me March 11. Comes March 11 now telling me that it will be end of April. How does that happen? Oh they sent the three dryer to others. What about the promise?? I'm so mad at this point I'm throwing threats to the service person that I will be blasting everywhere to everyone who will listen. Finally get a manager on the phone who now says that he can send me another one but it's gonna be 100$ more. I am embarrassed to say that I gave them the $100 to finally get this problem solved.... DON'T SHOP HERE I WILL BLAST FAR AND WIDE. THEY ARE DEPLORABLE!

Very poor customer service and the store manager is not helpful they sell you furniture that is not in stock and don't tell you until after you purchase and tell you that you will have to wait. Read the BBB and you will see this company has way to many problems.

PLEASE READ BEFORE PURCHASING ONLINE OR OVER THE PHONE!!!
I WANT TO SAVE YOU YOUR MONEY! FROM A COMPANY WHO DOES NOT APPRECIATE THE CUSTOMERS THEY HAVE..

I had purchased with my fiancé a new couch back in January, the sales representative that my fiancé dealt with was PETRI he has promised us that our delivery would be February, 11th 2021. However, before this date, they had called me 2 times on different occasions to receive my furniture early. Seen that we were in the process of moving during a pandemic we had to refuse early delivery.

February, 11th comes I have already moved the old couch out and hired a service to help us bring the new couch once delivered upstairs as we live in a condo apartment, (keep in mind with COVID deposits don't usually get refunded).
I now receive on the day of DELIVERY a call from the delivery man explaining how he has only 2 pieces of a 3 piece sectional. He explains to me that someone at Last man's Bad Boy was supposed to let me know of this before the delivery date!.

No one had reached out to beside the 2 times to get my furniture delivered early.

My fiancé then calls the store and the representative that picked up the phone said o well there is nothing we can do you can either accept the 2 and wait until the end of the month with no guarantee that I would receive the 3rd piece then. We ask to speak with a manager and instead get put on hold for 30 minutes. Finally, get a Operations Manager named Rissa who then says she would have to try and see if they can find the 3rd piece and if I could have it shipped the next day!!..
She then calls me back and tells me that there is nothing she can do till the morning and wants to wait on reimbursement as she was trying to help get the furniture all delivered at once.

The next morning comes, and the excuse I get is that all 30 of the same piece for a 3 piece section are damaged. So my confusion the 2 times you tried to make me take earlier delivery was a damaged product!
Her fix was we either get $200 back and wait till the end of the month with no guarantee it would be here or I get a refund of my money.

At that point, we were already out of money and no couch in our home that we decided to just say we want our money back. So now Rissa tells me o no you have to come to the store to do the refund and sign the cancel paperwork. I explained to Rissa that I work for a company that refunds customers credit cards and you can not try and SCAM me and say I have to come there during a pandemic to cancel an order you guys MAJORLY FKD UP!! She says she needs to speak with her GM to see if we can do it over the phone 5 hours later I get a call confirming they will refund me over the phone> THEN Rissa had the nerve before refunding me asking I would like the same couch different color!! WTH

PLEASE NEVER PURCHASE FROM HERE!! SAVE YOUR SELF THE HASSLE. O and I have no couch still since Ontario is still in lockdown.

On Christmas day, the oven of my 20+ year old gas range stopped working suddenly with the turkey partially cooked. On Boxing day, I searched online for a retailer with stock of a suitable ranges. Lastman's Bad Boy claimed they had 6 of a particular range coming in mid January, and if I ordered right away they would ensure one is allocated to me. So I placed the order. They verbally promised the range by January 15.

Then January 15 came and went with no word.

What followed was an agonizingly difficult effort to get someone from Bad Boy to communicate. Several phone messages and several e-mails went unresponded to. I spoke to someone at head office finally who assured me she would look into it and call me back.

Not a word did I hear.

The order support department had a phone queue. I waited the first time for 30 minutes, without an answer. The second time 45 minutes, no answer.

I called the store and they just put me on hold and left me there.

It was clear Bad Boy was making it intentionally difficult to communicate and actively frustrated anyone from calling.

I had found another merchant who had the range in stock and could deliver it next day. But I wanted the Bad Boy order cancelled first.

I waited 90 minutes on hold, listening to a most annoying music track that makes "it's a small world" a delightful change.

When I finally got a person on the line, he simply said they had ordered the product specifically for me. As such all sales are finally and the order cannot be cancelled. He refused to do anything else.

I started an email and telephone campaign demanding the order be cancelled.

By January 28 someone from head office finally called me. He said they have a corporate policy never to cancel an order. He said he would get me a range. He promised to call me the next day., He gave me his direct line number. I called him the next morning and said even if he finds a range, I won't take it. I didn't want to do business with Bad Boy. I insisted I want the order cancelled. He refused. he said he would call me back in the afternoon.

He called me back, offered several inferior products before finally acquiescing and agreed to cancell the order.

Here a copy of my email that I think might have turned the tide:

"It's a fact I was given a delivery date of mid January, albeit verbally, but I was given this assurance before I ordered the product from you. In this way you have missed your delivery date.

I have always been quite aware of the market conditions the pandemic has caused. I was careful to search out a merchant with a product that was either in stock, or was receiving the stock imminently.

Your sales staff made false representations to that end to induce me to order the product from you.

From your email response you continue to misrepresent the situation. To put it bluntly... you can't be trusted.

I want to believe that the supplier is delaying shipment. But my enquiries with other merchants is they have stock of the particular item. Yet another fact you have misrepresented.

I could order the product from another merchant, but you won't release me from my order.

I want to be patient and wait for the product to be delivered from you, but I have no confidence of when I will get it. I have a range that died on Christmas day. I need the replacement NOW! I don't have the luxury of patience.

Consider that, whenever the product does come in, you will almost certainly find someone else to buy it. so it's not like you are losing money. But you are losing a great deal more by continuing your current course of action.

So, please release me and cancel my order. "

I have since read many reviews about Lastman's Bad Boy, and there is a common thread:

Their salespeople use pressure tactics and misrepresentations to induce customers to give them the order. Then they make it difficult to communicate with them. There is absolutely no integrity in their business.

The better business bureau currently has an alert to consumers about them. I invite all to read it.