Lastman's Bad Boy Omdömen 

Because of a foot amputation I had to move into a retirement home. I bought new furniture and had part of my order delivered 3 weeks later. It has been 2 months and I still have a part of my bed missing. They never return calls or emails so I have no idea when I will get the part (difficult to access uneven bed from wheelchair) I regret ordering from them.

Item ordered in November, not delivered as of May, continuous lying about having it in stock and delivery dates.

I purchased a microwave online, When I received the order, it needed to be returned. The door of the microwave would not fit above my stove.
When I tried to return the item, I was told I cannot as you are not allowed to return items the were purchased on sale.
After speaking to customer service, they did allow me to return the item with a 25% restocking fee. The return cost me $125.00

Product purchased because "in stock" turned out they won't deliver it for months. Nowhere will they tell you when the product is coming (likely because it isn't?)
If you ever have a problem customer service will not respond to you.
The bbb.org rating of "F" is well deserved.
Horrible, horrible retailer- they don't care.

If it was possible to rate bad boys in Whitby less than a one star I would definitely do it!!
Went there today to purchase $2500 worth of furniture.. had a great experience with the sales associate Ziggy.. he was great! However after spending 3 hours picking out what I needed to buy we proceeded to customer service to pay with my Flexiti Card.. they required my drivers licence (which was NEVER required of me before) and I did not have my physical card but did have it on my phone.. they told me they needed to take a copy of it so I offered to email it to them so they could print a copy.. the customer service agent went to check with the manager who yelled extremely loud “ABSOLUTELY NOT”
Everyone in the store heard her rudeness..
Had she not been so rude and unprofessional I would have gone home to get my DL , but I was so upset my her attitude that I left without my purchase , apologized to the sales agent, as he lost my $2500 sale.. then I walked out the door!
My sales agent was quite upset by her rudeness that he actually apologized to me.. we had spent 3 hours getting everything picked out, priced and prepared for payment and delivery… total waste of my time.. and the salesman’s time..
the right thing for her to say was .. “would you be able to come back with your drivers license” or even take the time to print the email I was willing to send her..
tasteless rude human being ..

I ordered a GE wall oven with left handle on feb 16 2022, before placing the order i spoke to the salesgirl and said that i would only order if it was in stock and i was told i would get it within 4 weeks maximum. After 6 weeks wait i started calling them and i was told every week it was coming the week after, the last straw was when i was told it was on the truck april 14 and i would receive it april 16 however again never happened, despite calling and following up, no one bothered to tell me the truth, they took the full payment out in february and held on to my money for 12 weeks and then said i can cancel,no apologies nothing and gave me a delivery date of june. No one there knew what was going on, i was constantly told i would be getting a call back but that never happened, i wish i had read all the bad reviews before i had wasted all my time and energy into this, i had actually beleived them when they told me they saw status change to green and i would have delivery in a couple of days. this was told by the Operations supervisor, and i took out my old wall oven and gave away even though it was working perfectly

Horrible experience. I paid for everything in full. I've been sending emails and waiting for weeks and when you phone their support number no one answers put you on hold for an hour and hangs up. Today I got a call from Tisha for their support and said they don't have stock however they cannot Return for the money on my credit card therefore there's selling products they don't have in stock and charging people's cards not answering the phone and I spoke to the rudest rap her name was Tisha she Hung up on me This is an absolute fraud and completely disgusting.

This is a follow up on previous review.
The Bad Boy Ancaster store has the most apathetic
employees ever.
The only exception is the woman on the front desk!
The 2 managers I spoke with were unable to even make eye contact,
Their responses were right out of the corporate playbook.
Constantly making excuses for the horrible response I
received in my fruitless contact with customer service!!
The employees on the floor were “busy” with their heads in their phones.
Too “busy”to even lookup when you pass by!!!
What a joke of a business!!!
I was trying to get my fridge replaced as it was still
under the SOLID GOLD WARRANTY.
I finally went to Teppermans to order a new fridge and
they gave me a loaner. No problem.
So I’m out $1500.
But now I don’t have to deal with these simpletons.
Run run run away from Bad Boy!!!!!!!!!!!!!!

I would not even give one star but there is no option for zero. Like so many others, I am shocked at the border-line fraudulent operation Lastman's Bad Boy runs. I ordered and paid for on-line 2 major appliances, On Boxing day 2021. After a series of unanswered emails inquiring about delivery date, a guy called me in March. By then, I had to buy 2 other appliances as I could not wait re: a kitchen reno job. The communication with this company is virtually non-existent. Try calling - on hold for as long as you will put up with it. Can not get a straight answer or any real person - I tried various emails and phone calls for 2 months. I wrote that I needed to cancel the order as I had to get 2 appliances that would actually show up. No reply re: request for money back. I was finally lucky enough to do a transaction dispute through my credit card company and did get the money credited back to my card - thank goodness.
Who cares about their customers at Lastmans' Bad Boy? Nooooooooooo-body!

Please do your research before dealing with this company. Go to the Better Business Bureau and read about all the issues they have had over
the last few years. It’s actually unbelievable how many customer complaints they have with them. They have an “F” rating with the BBB. Yes, that is the worst rating possible. Please look for yourself. If you have any issue at all it will be the biggest headache you can imagine to make it right. Not how a business should operate and how they are still in business is just beyond me. What seems like a decent deal will become a nightmare. We have made sure our family and friends know not to do business with them in the future.

If there was a zero star rating I would give that. Worst customer service ever and false advertising, stay clear of this company.

I purchased a beverage center on January 14th that was advertised as in stock which is why I purchased it. I paid in full and received an email confirmation stating someone would be in touch within 24-48 hours. No one called. I had to call them only to find out this item was now discontinued. I am still getting the run around and after at least 9-10 phone calls (waiting almost an hour each time), I keep being told we’ve escalated to Management for your refund. Over a month ago? How long does it take? And zero proactive reach outs to a customer. I’ve filed a complaint with the BBB as well. Worst service ever, these are crooks taking your money and no product. Total sham!!!!!

So I’m not surprised at reading the horrible reviews. I cannot believe they can get away with treating customers like this. I’m in the same boat.. purchased a sofa set June 2021 and after 4 attempts at delivering defective and broken sets, nobody is calling back.. I speak with head office and they assure me a technician will be in touch!! I am very close to contacting the media and tell my story on live TV!! Horrible horrible horrible customer service!!

Ordered a bed from bad boys. Feb 4th 2022. Not even two weeks later was ready to ship. 3 attempts to ship. Last one Mar 23rd. Took half day at work off. Shipping 12:30 to 4:30. Nothing came. When I called which takes 30mins to talk to someone. They said they won't have the bed till mid April. I told them cancel my order. It is now April first and a Manger got back to me to try and keep my order. But nothing mentioned for a discount for the fact I have been sleeping on a mattress on the floor since Feb. Just offered to select another bed in a store or wait till it's suppose to be in mid April. How am I to believe this company. Seeing it was all ready to ship in Feb. But as of after March 23rd told they won't have the bed till mid April. Horrible company worst place I had to deal with.

I bought a TV through their website and found out 3 days later that it was discontinued, but yet they charged my credit card. So I called to ask for a refund for an item that wasn't even available to purchase in the first place. They told me 7-10 business days. It has now been 15 business days and 3 phone calls later still with no refund. I can't even begin to say what a terrible experience this has been. You call customer service and they are not authorized to process your refund over the phone and or transfer to a manager. They are not authorized to transfer you to their financial department. This is just crazy! I will never buy anything from Lastmans and will be telling everyone I know about my experience! Buyer beware!

Awful experience. I ordered an electric range online to be delivered. Its been 7 weeks and I called them to follow up and they said that they will be receiving more of the model I ordered soon. I asked for the exact day it would arrive and she said she would have to ask and then get back to me in TWO DAYS. I said I wanted to cancel and even then she said she will make a note and their management would process it. I won't get my refund in 2 weeks. And that's probably after they "process it"

If they didn't have a product available then I don't understand how they can sell it to you online. That should be illegal. I will NEVER buy from here again and openly tell people to avoid this place.

Poor service, No one answered the calls, Put me on hold for hours and hours. They don't bother themselves .

Ordered a Stove March 17th they called next day, to arrange for delivery middle of April was the date, Said I needed the stove right away was there another option, Could I pick it up at another store, Was told they would deliver it Monday for pickup Tues and they would call for a time. Called Mississauga store waited on hold 45 minutes , So I called the Ancaster store only to be told they only deliver Thursdays to Ancaster. I've had the gas fitter waiting for 3 days, Your advertising talks about service, That starts buy not out and out lying to people. For a few dollars more and I would have had one here through Amazon in 2 days. This is unacceptable in this day and age.

I purchased 2 sets of 2 chairs in Sept. 2021. I finally received 1 set in Nov. and was told I only purchased 1 set. After several phone calls, Bad Boy admitted that I did indeed purchase 2 sets but it was now out of stock and I would have to wait. I noticed that the chairs were in their flyer and it said they were in stock so I made another phone call and long story short I got the second set two weeks later. Meanwhile, one of the chairs I received was missing a bolt and I have emailed them, messaged them on facebook called and put on hold for hours all together, since Nov. I have left many messages when I was able to get in touch, but never able to actually talk to a real person. I haven't been able to find this bolt at any hardware store and I am stuck with a chair that I can't put together and only three chairs at my table. I had never purchased anything from Bad Boy before and I certainly never will again! They pride themselves on their customer service, but as far as I can see, they don't believe in any form of customer service.

Run away, go to Home Depot. Ordered appliances in Nov with Jan delivery, then early Feb, then late Feb, then early March, now no delivery date in sight. They are saying these imaginary appliances are final sale.

WORST COMPANY / WORST CUSTOMER SERVICE

I Ordered from Lastman Bad boys back in 1st week of Nov 2021 which was available in online stock. As soon as I placed an ordered they deducted the credit card immediately.
I waited and followed up few times but never got it delivered. I finally cancelled my order by Feb 6, 2022 after calling with Customer service.
Its been over 1 month since i have oficially cancelled my order and I have not received my refund yet. I had another call with Customer Service last friday and I was told that order cancelllation is still pending management approval.

I have no idea what kind of BAD CUSTOMER SERVICE is this from bad boys. I have left repeated voicemails and emails for a resolution and so far this issue has not been resolved.

I would never recommend anyone ordering from LASTMAN BAD BOY, since they have the worst customer service and have least respectful management towards the customer.