Lastman's Bad Boy Omdömen 

Our couch was returned, once Bad Boy agreed to a refund, due to faulty workmanship. It was picked up August 3rd, and we chased them for 3 mths for our charge back. Only to find out Nov 9th they filed for protection.
Now to add insult to injury. The card has to be paid down, reminding us monthly of our poor experience. Please don't believe anything they say in the stores about the liquidation. Unless it's cash and carry. Don't be scammed by these people. The quality actually really sucks on most products and not worth the money they're asking. Please don't shop there, even at these reduced prices.
We purchased last Black Friday, and never had a couch that worked properly.

I ordered a stove on Sept. 26 and told the Salesman that I needed it by Oct. 22, he did not put that in the notes or even my Buzz number to access the apartment building to deliver it. It is now Oct 31 and it is still not here. I have been calling to find out what is happening and no one has gotten back to me. I called again today and was informed that it will be at least 2 more weeks. I also mentioned that the Buzz code is not on the order and the person still did not take it. Everyone I have dealt with does not listen to the customer at all. If I could give a 0 I would.

This kind of customer service is unacceptable.

Avoid Bad Boy at all cost.

Do not buy any think from BADBUY. Because I places order at Mississauga Location before one years. Since I am waiting for delivery. I try to contact regional Manager and store persons but only negative responses and playing game every times.

Brought a sectional with added coverage 2022.. forward to September 2023 one of the recliner started to squeak and hooks on the bottom portion of the sectional is extremely difficult to “re-hook” when you pull apart to clean underneath it (mind you this sectional stays in the same spot since purchase) . I contacted BAD BOY customer service and they decided to pick up the sections with the issue for repair. During the pick up process their incompetent driver broke the shade for my wall scone , took pictures and stated he will replace when he return the item , when the items were returned it was NOT the same person . Now the “repaired” sectional squeaks in a different area and I am still waiting on a reply from the customer service as to when I will be reimbursed for light fixture . All of this took placed from September 2 and it is now September 26th . The ONLY REASON WHY I EVER SHOPPED AT BOYBOY . They were the only store which a sectional ready for immediate delivery , I had just moved and had no sofa

Worst customer service on the planet. Ordered a couch. 18 months later 3 discontinued units and no couch. Order a 4th 8 weeks and told not there problem have to now wait until mid October. Have requested a refund through appropriate channels to basically be told nah. You get no refund you get no apology. You can reven have a throw pillow as an apology. Live and learn crooks. Hopefully they lent my monies out earned enough interest to remain profitable. The answer is no never not a chance. Buyer beware thieves at the lowest level.

Worst company ever, do not buy from them. Bought a stove it was damage delivered guys refuse to take it back. Call up company they said it was a warranty issue. Call warranty company tried to resolve it but parts were damaged, then warranty company told me it was company problem and they were suppose to replace it. Now almost 1 year still not resolved. Dealt with Nadine, Amed, Angeline and now with Mameet. They say they will call you back and don’t
Don’t buy here

I bought a AMANA Stove in 2019 and I took out the gold warranty which is good for 5 years. Now I need Service on my stove and I have been trying since early July to get a repair person to come an fix it. I can only use my stove top, the oven doesn't work neither does the self clean cycle. When I send an email requesting repair I'm told "it's now with management to be approved and I should get a call at the beginning of next week. That was weeks ago, awful customer service. I will never buy appliances from Bad Boy again, nor should anybody else. What good is the 5 year warranty when you can't get service. Now I'm stuck with a stove that's useless to me.

Took over 1.5 yrs to get my appliances and never received one courtesy call to update me on delays. Within 3 months of finally receiving the appliances I had to make service calls for repairs. The management at the Ancaster location are less than helpful. Once they have your money any dealings with Bad Boy stops. This store is the worst I've ever dealt with. Save yourself hours on the phone trying to get satisfaction from this store and drive another 2 minutes to Tempermans just across the complex. You will be treated with staff that are knowledgeable polite. staff.

I am beyond frustrated with Lastman's bad boy in Barrie. I bought a washer and dryer on January 8th and just received it Aug 1st. Eight months of inquires.. phone calls and stress. It was alot of passing the buck and back peddling. Once the unit arrived one of the delivery men was incredibly rude to me. It got worse as they couldn't install due to the fact the sales man didn't tell me I needed a stacking unit. I called and of course the blame was reflected on me and they were out of stock. We ended up ordering one from Amazon and my husband and I ended up installing it. A nightmare from beginning to end.

Dont give any stars
They do not deserve.
They are in to minus in customer care and customer service.
The Manager, Shweta at Shoppersworld in Brampton location will always avoid to come on call, she is always busy, with customer or conference calls and what not stupid thigs they explain.

For 5 appliances they do four deliveries, they choose the day and the time and if you are not there, they say they will go away with out delivery.

NEVER,NEVER,NEVER,NEVER,NEVER,NEVER,

NEVER, Go to Badboy,

Very bad service,
NOOOOOOOOOOOOOOOOOOOOOOOOOOOBODY should go there
Phone keeps on ringing for ages and when the agent picks up the call, will right away keep you on hold for atleast 4 to 8 minutes

BRAMPTON STORE very loose customer service, rather they dont know what is customer service

Delivery is never on schedule, the store agents know nothing
Every time they say will ask the manager,
The manager is without any arms and ammunitions.

When you give your number, they will keep you waiting for 5 minutes and then will ask 10 different questions till you loose your mind.

Buy if you want to improve your vocal chords, because that's what you gonna do
Dont buy,
There are many more stores better than bad boy.

They are asking for date of experience,
if you have one, you will tell
Its every time now.
Even today, all the time they say that the manager is busy, she will not call back, and will not come on the phone, till you hung up exasuted

Same issue as pretty much everyone else. Ordered a dishwasher online, every time I called about a delivery date they would say within the next 2 weeks. After 6 weeks of hearing this I wanted to cancel order but they would not refund my money as "All sales are final" even though they haven't delivered the product. On their website they list the product as "Available to Order" which is misleading and it doesn't mean the item is in stock, it just means they will take your money and give you the run around. I then took the store credit and ordered another dishwasher and the whole process of delay, delay, delay started again. Still no refund or money returned.
Stay way from this business, they have thousands of complaints with the Better Business Bureau, they are not BBB accredited and have 'F' rating, links are not allowed here so I would recommend doing a search with the BBB, just so you know what you are getting into.
I would recommend going to the government of Canada website and look for Competition Bureau Canada -> Deceptive marketing practices and look up "Bait and Switch" Section 74.04, which states "Bait and switch selling is when a product is advertised at a “bargain price” but the product is not available for sale in reasonable quantities."
I have filed a complaint with them as this practice of selling a product and not having stock is a criminal offence.

I'll try to keep my 6 months of frustration short. Ordered a LG dishwasher with a delivery date of a week. Received call that it delayed for 4 to 6 weeks. Ok fine. Called after that time, delayed for a month where as this model available in stock at CAS and Home Depot. Asked to speak to a manager, got a call back in a few days and was asked to reach out to Rohan, a manager at the Dundas location who was in charge of shipments. Promised a month, then 2 more weeks after. When I called after that he wouldn't speak to me and I had to threaten to come to store and be loud to speak to him finally. Said delayed more. I said please cancel enough is enough. Said oh online order call head office. Frustrated with incompetency but fine. Made 3 calls to get order cancelled. Was told no problem manager will approve. Finally received today after 6 months, BadBoys never cancelled. Incompetent company and managers, please stay away

They sold me a damaged furniture and refused to do anything, they gave me the runaround, delay/deny/defend and more delays and do not reply email after emails, please save your money, I do not recommend at all, as you can see they review in google is terrible, i wish i saw those review before expending so much money, This company should be shutdown, they are scam.

Awful company to deal with. Waited 6 months for a dining room set, had to call weekly and they kept saying we will call you back with no return call. After escalating to managers and another month of back and forth we finally got the furniture after threating to dispute the charge on credit card. Once we actually got it, they gave us a previously used and returned product (the box was previously opened and taped back up again) with big gouges in the wood and damage to the table in multiple areas. Customer service is terrible, they flat out lie and delay things as much as possible. I have literally called almost every day since receiving it and still have not received any resolution. I will continue to tell everyone i know - family/coworkers/friends/acquaintances not to buy anything from this company, its not worth the stress and hassle. Save your money and months of headache and buy your furniture somewhere else.

I placed an order on April 9th. About a week after, I got a call that said it would be 2-3 weeks before it would be delivered. I said this was fine. 3 weeks later I had heard nothing so I reached out via the email on my order confirmation multiple times and did not hear back. I completed the form on their site and did not hear back. I also tried the other email posted on their site and did not hear bank. I called their customer service line and the agent rudely told me it’s because those emails are not monitored and my order would be another 2-3 weeks. I asked what email I could follow up with and she gave me her business email which in 3 weeks when I tried to follow up, again multiple times, also was not answered. I then resorted to social media where I was asked for my order number which I promptly provided and you guessed it, was again not answered. My order was for almost $2k. This feels extremely fraudulent, I am not sure how they are still in business.

bought a tv, with extended warranty at the advise of the sales guy who said, it will cover everything if anything ever goes wrong with it, we didn't get 1 minute out of that tv. Brought it home and screen was blurred, brought it back and they say its not covered and not repairable. Told us to leave cause there was nothing they can do.

On December 25th, 2022 we bought a couch from the Ancaster location and was told 8-10 weeks. Less than 30 minutes later we found the exact same couch for 900$ less. We returned to the store and asked about price matching which we were originally told they wouldn’t, so we asked for our money back. The staff called it a custom couch, despite us picking the couch based off a floor model, and that it was already in the system to be made… keep in mind this was Boxing Day. In the end, they price matched.

We are now 6 months later and we still are not in possession of the couch. During the wait time, we moved so now we have to rent a truck and drive it to the Barrie store to pick it up.

I foolishly, as it turned out, purchased the BadBoy "Solid Gold" Extended Warranty on a group of appliances I purchased. I was told it was 'all-inclusive' as the name implied. When a plastic roller bearing on a refridgerator crisper broke as a result of poor design, the warranty claim was rejected since 'plastic' was excluded, which on modern appliances pretty much excludes everything that breaks. Indeed, the long list of other warranty exclusions makes the warranty worthless. I'd not recommend their warranty extension at all, and I can't recommend the store either on the basis of their customer service which was abysmal. I won't be going back.

Do not buy anything from them! 4 months and still waiting on my couches, they won’t return your calls or emails( they will give you a support@nooobody email to reach out to) and nooobody will help you! they gave us 5 different dates so far , once you pay they won’t reimburse you and you will be stuck with in store credit , lawyer is now involved to get money back, lawyer’s fees and the months wasted .Worst business, go somewhere else and pay the extra 100$ (worth every penny)