I ordered this Gazebo and it took me over three days to get all the parts put together. This was prior to the actual building of the Gazebo in situ. All the parts were well labeled and instr... Se mer
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Well packed. The kit was complete. The instructions overall were easy to follow and complete. However we had to adapt the fitting of the louvres as one side was near a building. The ground anchor scre... Se mer
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We purchased a wooden gazebo from Backyard Discovery UK and are very satisfied. They respond quickly to orders and emails and deliver when they say they will. The construction of the gazebo was straig... Se mer
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Excellent and fast process from ordering to delivery. Excellent customer service too. The products are first class and so well made with easy to follow instructions using the built app. As I sa... Se mer
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Företagsinformation
Om Backyard Discovery UK
Skrivet av företaget
For over 30 years, Backyard Discovery has been producing the highest quality wooden swing sets, playhouses and garden leisure products for the home.
Our team of innovators and specialists are passionate about bringing our love of quality family moments to your backyard. We are everyday parents just like you, while also expert craftsmen with a long legacy of building great products for millions of customers. We strive to take kids outside (just like we were) where they can flex both their muscles and their minds.
At Backyard Discovery, we prioritise the quality of our products and never compromise on standards. Our products undergo rigorous testing to ensure they can withstand even the toughest conditions. We use heavy-duty wood and metal frames and high-quality hardware that remains durable year after year. Plus, our commitment to excellent customer service means we'll always go the extra mile to assist you.
From our attractive pergolas to our purpose-built gazebos in our patio section, we have the perfect outdoor canopy you can rely on all year round, year after year. Whether it is relaxing in your favourite space or hosting for a BBQ, we have you covered.
Our play category is filled with 100% cedar wood built playhouses and climbing frames which are designed to inspire the imagination and promote active outdoor play.
The Backyard Discovery Difference
Skrivet av företaget
- We don’t cut corners, plain and simple.
- When you order a product from Backyard Discovery, you’re getting a design that’s been tested to perform under the absolute harshest conditions, with heavy-duty wood and metal frames, hardware that stays strong year after year, and the backing of a company that will do everything possible to help you.
Warranty & Assembly
5 Year Warranty
With a five-year limited warranty and 3D interactive assembly instructions with the BILT® app, you’ll be supported from the very beginning for years and years of outdoor fun.
Kontaktuppgifter
3rd Floor 1 Ashley Road, WA14 2DT, Altrincham, Storbritannien
- 01793 205 322
- ukcustomerservice@backyarddiscovery.com
- backyarddiscovery.co.uk
Welcome to Backyard Discovery Trustpilot
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Great service and great product
20 november 2025
Svar från Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that you experience with us was great and that you love your new pergola!
We are always here if you ever need support with your product in the future!
Excellent item
Excellent item, fast delivery & great communication . Would definitely recommend
14 november 2025
Svar från Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that you are you are happy with your new Pergola and the service you have been provided with, both in delivery and communication!
We are always here if you ever need support with your product in the future!
Beautiful, Sturdy Playhouse and Fantastic Service!
I’m absolutely thrilled with our Sweetwater Heights Playhouse! Delivery was quick and efficient, arriving in four easy-to-handle packages, and the communication and service throughout were fantastic.
It took me around five hours to build on my own, and I genuinely enjoyed it. The printed instructions were clear and easy to follow, which made the whole process smooth and stress-free.
The finished playhouse looks stunning in the garden – it’s the perfect size for our new build garden, and the quality of the materials is excellent. It feels solid, sturdy, and really well made.
My two little ones (aged 2 and 1) absolutely love it, especially the kitchen accessories that come included. I know they’ll get years of fun and imaginative play out of it.
Overall, I couldn’t be happier – a beautiful product, top-quality service. Highly recommend.
31 oktober 2025
Svar från Backyard Discovery UK
Thank you for taking the time to leave such detailed feedback, which is very important to us!
We are so glad to hear that you are happy with the quality of your new product, that the installation was a success and we are very excited to hear that the playhouse is a perfect match for your garden!
We are always here if you ever need support with your product in the future and hope your little ones will collect a lot of amazing memories in their new playhouse!
Backyard Discovery Team
Brilliant design and quality Playhouse
I recently finished construction of the Timberlake Playhouse and the experience was straight forward and fun. A project I would highly recommend to any parent or grandparent!
The instruction manual was incredibly clear, with well labeled parts that made the intimidating task of building a small structure feel totally manageable.
I tackled it over an afternoon probably taking about 4 hours. An extra helping hand especially with the roof placement was essential to get a good fit.
The construction was straight forward.
The predrilled holes and quality wooden hardware made all the difference in achieving a sturdy and safe final product. The wooden parts fitted perfectly.
Watching the playhouse take shape was rewarding.
The design is beautiful and the quality of materials gives me confidence that this playhouse will be a centrepiece in our garden and a source of joy to our grandchildren for many years to come.
Its more than a toy; its a tiny home for their imaginations, inspiring hours of creative play.
Constructing the playhouse was more than just a project; it was about building shared family memories!
As an addition for our cold wet winters I added some simple perspex windows to give the little ones a sheltered environment to continue their fun throughout the winter.
Five stars to the designers and manufacturers.
Thank you
Jim R Berkshire
18 november 2025
Omdöme utan inbjudan
Svar från Backyard Discovery UK
Thank you for taking the time to leave such detailed feedback, which is very important to us!
We are so glad to hear that the assembly of your new product was a success and we are very thrilled to hear that you have added windows to make this playhouse be able to be enjoyed by your family even during the colder months!
We are always here if you ever need support with your product in the future and hope you and your family will create a lot of amazing memories in your new playhouse!
Backyard Discovery Team
Great quality
Great quality, easy guidance to install the parts, started alone to assemble most of the parts, 6 hours later friends helped me to erect the construction, all holes fit well so quite easy to build. Good quality and one of the best installation instructions with all the screws, screwdriver bits no need to get special fittings for Makita or other electric tools.
10 september 2025
Svar från Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that you are you are happy with your new gazebo!
We always appreciate feedback on the assembly of our products and are delighted to hear that not only was it a success, but the quality impressed!
We are always here if you ever need support with your product in the future!
Christmas present
As this is a Christmas present for my grandchildren it hasn’t been assembled yet. Delivery was very quick and all parts are accounted for is as much as I can comment just yet.
17 oktober 2025
Svar från Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and we are confident that this will be an amazing Christmas present for your grandchildren which they will enjoy for many many years!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
100%
Brilliant service. And quality products. There was one missing bracket but they sent the missing bracket asap as I reported it. These arrived in 4 days. I also broke 2 x section of wood and they sent replacements free of charge for these as well.
10 september 2025
Svar från Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our customer service and that you are happy with the quality with your new gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
The product was everything I wanted
The product was everything I wanted, great quality, great service. Delivery on time . Could not ask for better.
9 oktober 2025
Svar från Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are happy with the quality of your new product!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Brilliant service
Easy to purchase online and the delivery was on time . I would definitely recommend yous to my friends and family if they ever need outdoor equipment.
8 oktober 2025
Svar från Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you would recommend our products to your friends and family!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Cedar Springs Outside Bar
We have nothing but praise for our purchase. Delivery was speedy, by 2 chaps, to the location of our choice (quite a long way down our garden).
Fantastically well packaged. Nothing missing, in fact more screws and bolts than needed (nice touch). The build instructions were very comprehensive.
Assembly well within the capabilities of the average diyer if the instructions are followed by the letter. It’s definitely a 2 “man” job as the weight can be quite considerable. The bar itself exceeds our expectations of quality. I couldn’t find anything like it from other manufacturers, online.
We waited to buy when the price dropped (it was a bit of a yo yo) and even got a further £50 off with a code.
Wishing our life away to next summer already to get a lot of use out of it!
24 september 2025
Omdöme utan inbjudan
Svar från Backyard Discovery UK
Thank you for taking the time to leave such detailed feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier, that the assembly has gone well and most importantly that you are pleased with the quality of your new outdoor bar!
We are always here if you ever need support with your product in the future and hope you will enjoy many long summers with it!
Backyard Discovery Team
Svar från Backyard Discovery UK
Thank you for taking the time to leave positive feedback, which is very important to us!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Lovely structure
Lovely structure. Well made, solid yet stylish. Does not dominate the garden. Perfect fit for large Weber gas grill.
Easy to assemble with couple people
In approx 3hrs.
2 september 2025
Svar från Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that the assembly was a success and that are happy with the quality of your new product!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Customer Service Helpful and Knowledgable Throughout
From the beginning and through the process of getting the pergola shipped outside of UK help from customer services was excellent. There were several changes beyond our control. Customer services generally but one person in particular, was especially helpful and handled these changes, giving useful information throughout the whole process. Always contactable with good information as to the care of the pergola. Without this continued guidance it would have been almost impossible to get the product to its current destination.
As to the product itself, well packaged, but the best thing, the cedar aroma. We have not assembled the pergola yet as there is a lot of building work and bricks and a cement mixer in the way. But as soon as that work is completed, our builders will put the pergola up. I will contact Backyard Discovery again and supply photos for them.
29 augusti 2025
Svar från Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our customer service and most importantly that the Pergola has made it all the way to Italy!
We hope the assembly will go smoothly for you and we are excited to be receiving some pictures of one of our Pergolas in a beautiful garden in Italy!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Delivery was very good with fast…
Delivery was very good with fast delivery and good communication with the carrier. Package well in 5 very heavy cardboard boxes. The instructions are good and parts marked up very well.
You do need a very practical mind to assemble all the parts as there are a lot of them. Also you need 2/3 people to assemble the frame and to lift the roof segments onto the frame. Overall very pleased with the end result.
2 september 2025
Svar från Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so happy to hear you had a positive experience with our courier and that you are happy with your new product!
We always appreciate feedback on the assembly of our products and are glad to hear it was a success!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Superb quality and delivered very…
Superb quality and delivered very quickly the gazebo looks great and is very sturdy. I would prepare yourself for the step where the roof needs to be installed as the roof is very heavy
15 augusti 2025
Svar från Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are happy with the quality of your new product!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Overall the playset looked good and our…
Overall the playset looked good and our 3 year old said it was amazing BUT the wood was of poor quality when putting together and kept splitting the moment my husband went near it with the drill/ screwdriver. Also, some of the screws would not take in the wood and therefore remained lose and were only held together by another piece being attached to it.
12 augusti 2025
Svar från Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are glad to hear your 3 year old was amazed by your new sing set!
We are sorry to hear that you were not satisfied with the quality of your new product. All our wooden products are made of 100% Cedar wood, which is naturally resistant to rot and decay, but it also offers great stability for our sets. Unfortunately because wood is a natural material it can sometimes become delicate when handling.
If this is the case we are always happy to offer replacement parts for anything that you are unsatisfied about, including hardware. We have already sent you an email and would be happy to assist in getting any parts that you are concerned about sent out to you!
Backyard Discovery Team
Very helpful looking forward to putting…
Very helpful looking forward to putting up our gazebo's weather has set us back. .
8 augusti 2025
Svar från Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our service, and we hope that the assembly of your new gazebo will be a success!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Amazing service. Would highly recommend.
In need of a pergola in very short time for a family emergency, the company went above and beyond to arrange the order and delivery. Everyone I spoke to was professional and followed through at all stages to ensure speedy delivery of the pergola. It’s rare to have such a good customer experience these days but I would highly recommend this company. I’d give more stars if I could.
14 augusti 2025
Svar från Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our customer service and we wish you and your family all the best!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
We are so please with our Barrington…
We are so please with our Barrington Gazebo. Great quality. Attention to detail and all fixtures match. Pre drill holes fitted. Not it's up it's as solid as they come. Fabulous customer service who did what they promised quickly and professionally. We have already recommended this company as we are so please. BTW hot tub looks fabulous under it 😋
7 augusti 2025
Svar från Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our customer service and that you are happy with your new product!
We always appreciate feedback on the assembly of our products and are delighted to hear that not only was it a success, but the quality impressed!
We are always here if you ever need support with your product in the future; and we hope you enjoy many relaxing moments in the hot tub under your new Gazebo!
Backyard Discovery Team
Svar från Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our customer service and that you are happy with your new product!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
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