Babymore Omdömen 

Excellent customer service from start to finish when I had an issue with the pushchair. Bethany from the team was incredibly helpful, responsive and understanding throughout the whole process, and they went above and beyond to find a suitable solution for us. We really appreciated their communication and support, and we’re very happy with the outcome. Highly recommended!

Worst bed ever used thrown in the recycling, whoever has designed it doesnt have a clue on how to build a good cot bed. Really flimsy and really difficult to build. I wouldn't recommend.

I bought the Babymore Chia pram set from Boots in January 2026. Because my son was born in Mexico, we didn’t return to the UK - and therefore didn’t start using the pram - until May 2026. The moment we began using it, we discovered one of the chassis handlebars was jammed.

I contacted Babymore. They asked for a video showing the issue, which I provided. Then they asked for a second video. Then a third. Then a fourth. At that point I refused, because it was clear they were just dragging the process out instead of dealing with a clear manufacturing fault.

After all of that, they told me they would need to collect the pram for inspection but would not provide any temporary replacement. In other words, they expected us to be without a pram and unable to take our newborn son out at all while they “investigated” their own faulty product.

This is completely unacceptable for a company selling essential baby equipment. If anything goes wrong, be prepared for delays, excuses, and zero practical support. I will not be buying from Babymore again, and I strongly advise others to think twice.

Updated on 2 July 2026: Babymore just lied through the skin of their teeth. They didn’t offer a like for like replacement. They offered a completely different colour chassis to the rest of the pram set I purchased. How is that like for like?

The below quotation is from their email to me.

“ In this case, a replacement chassis has been offered to you as a resolution. The original colour variant has since been discontinued and is no longer in production, meaning an identical like-for-like cosmetic replacement is not available. However, a functionally equivalent replacement has been offered which restores the product to its intended use, in line with what would be considered a reasonable remedy under the Act.”

In addition, Babymore denied the fault with the chassis was manufacture issue becuase they apparently inspect every product before dispatch - and of course they can’t prove it. After I questioned them how they came to a conclusion that the product was damaged after I received it rather than a manufacturer issue, they backed it down and agreed to offer a chassis in different colour. This just goes to show they will try very hard not to honour their obligations.

I also want to raise a serious concern around Babymore’s technical team’s judgment on their product safety. My faulty chassis could not be extended or folded unless using force (I have video evidence of it) but Babymore considered it to be safe to use. See the email below from them.

“ Our technical team has concluded that the stiffness in the handle movement is caused by an indentation in the handlebar receptive tube, as shown in the attached images. Whilst this creates resistance when raising and lowering the handle, there is no reason why the chassis cannot continue to be used safely.”

I ordered a 2 piece nursery set on 2 April to give to my granddaughter ready for the birth of her baby. The items were delivered separately. The drawer unit was fine but when we opened the box with the cot, it was
1. Not the one I ordered to match the drawers
2. Two of the pieces were damaged.
I have written to the company via their website and received no response. This is completely unsatisfactory.

We purchased a 2nd hand Babymore Eva Cot but some key parts were missing including the drawer. Contacted Babymore directly. Debbi responded straight away and arranged for the missing parts to be dispatched without any fuss. Smooth transaction, top quality service and I must say a top quality product to match. Highly recommend the company and the product!

I ordered a product for next day delivery ahead of the easter weekend. I was pleased to see that the website still boasted next day delivery despite the holiday weekend. I ordered on 1/4/26 and the product was delivered on 8/4/26. When I raised the concern and requested a refund due to costs I subsequently incurred, all I was offered was an apology. They referred me to the delivery terms page and were not receptive to the criticism I made that the information on this page contradicted the information provided at the checkout. I understand why dispatch and delivery would be disrupted over the holiday weekend, which is why I was pleased that they were still advertising it remained available, but was not. Even without the holiday weekend, it was not next day delivery, or even 2 day delivery.

We needed spare parts due to losing some over the years, and had a very easy contact and email communication. I called ahead of time so that staff were aware and they followed up very promptly and we had the order all sorted within the hour. Thank you!

Excellent service. Fast dispatch. Great communication. Brilliant.

Cot is faulty, unsafe and not fit for purpose. The drop side panel was jamming and only dropped after 4 times or so of trying very loud and bangs. Contacted boots after 2 weeks of purchasing told to contact baby more so I did. They wanted videos and images which I sent they then requested I dismantle the cot for what they thought was the problem so I did and discovered a loose screw that would not screw back in making the hinge for the drop side faulty taking and sending videos and photos again. After this more days went by that I had to co sleep with my baby (dangerous) but I had no cot for her. After sending a stern email stating this and that this is not good enough I got a reply saying they will send a new drop side panel out or I have to dismantle full cot and send back for a refund! I choose to receive the drop side panel but request 2 legs for either side incase the loose hinge has damaged the hinge attachments on the legs and received an email back requesting more videos and videos if this damage!! Now 2 weeks later all with the first 4 weeks of purchasing I still have a faulty cot, a baby co sleeping with me and no replacement arranged!! I will be contacting my bank to obtain a refund if this is not sorted today as it’s now friday/ the weekend so nothing will be delivered on the weekend! Absolute disgrace of a company considering what a cot is used for, had this been a shop it would of been replaced or refunded same day!!
So following on from this the replacement that was sent out is also faulty!! The whole drop side cot come away whilst my baby was holding it which I caught on video!! Again I contacted baby more and sent the video and photos to which their reply was to collect the cot inspect and replace if found faulty! So in the mean while I am to have no cot?! Right across Christmas…no I have purchased a new cot…and stated my consumer rights to them it was then they said if they collect and find a fault a refund would be issued!! I have emails to prove this! Never had so much messing around when it is clearly faulty and dangerous! My baby could have been seriously injured. I have replied stating if they want to send someone out to dismantle it and collect they can but I am unable to do it I hve bad physical health and can not keep paying someone to dismantle and reassemble it…I am still awaiting their final reply before I take it further!

Really impressed with the customer service - we urgently needed a replacement part for our second hand Air Motion Gliding Crib and the team were able to get one sorted and sent out on next day delivery for us which was incredible given we were just two days away from having our baby. So grateful to the team, thank you!

Thank you to Debbi & team for your efficient responses/ service.

We bought this pram with a little bit of apprehension as it was priced a lot lower than other prams on the market. However we were not disappointed. It is sturdy, easy to manoeuvre, and most importantly our little one is snug as a bug in it. Furthermore, the pram developed an issue after using it for about 18 months (might have been due to me opening and closing it incorrectly.) We had forgotten to register for warranty but contacted Babymore anyway. Unlike some companies who are quick to take your money, but slow to resolve any issues, Babymore swiftly resolved the issue with minimum fuss. Will be definitely recommending to family and friends.

My baby is 11 weeks old and this pushchair has broken on us twice with the different chassis frames tried. The first fault occurred after just 3 and a half weeks of my baby being born, to which an entire wheel snapped off. When asking for a refund, we were told that their warranty states they should try to fix a fault before issuing a refund. They wanted to send us replacement parts with a 'how to fix' video for us to fix ourselves, to which we declined. They then offered to send a replacement chassis (frame). We felt we were left with no choice but to accept a new chassis even after expressingwe had lost confidencein this pushchair now and were concernedfor our babies safety in it. Again, around 3 weeks later, we endured another fault, the entire frame kept collapsing whilst walking along, again causing an extreme safety concern and near miss accidents. We contacted them immediately, requesting yet again a full refund for the return of all goods. Several email back and forth, with videos sent off the faults (as requested) they have only now agreed to do a partial refund for the return off all the pushchair parts / accessories which shows they admit to their pushchair being of poor quality. However we are still fighting for a full refund as we bought this pushchair as a complete travel system so when we replace this, we would be replacing it with another travel system. We have explained that keeping the original car seat will be of no use to us as we will be unable to connect to the new pushchair and we use the car seat attachmenton the pushchair alot. However since my last email 5 days ago, I am yet to even have any acknowledgement of it, yet alone a reply with an update on my grievances as this is still not been resolved in my opinion. Our overall experience with both Babymore and the UK baby centre where we purchased the travel system from have both so far been extremely unsympathetic, with lack of concern to my babies safety. It is clear that their products have bypassed quality control inspections. I would absolutely NOT recommend this pushchair company and will now think twice about using the warehouse again in which I purchased this from too.

I’ve only used my Baby More pushchair for over 2 months and the front wheel detached on two different occasions which represent a huge safety risk. Baby More blamed “user error” instead of admitting a serious design flaw. The carrycot & footmuff apron were also faulty.

They offered a DIY fix or repair (with possible charges).

Now I see these prams are reduced by 50% in their site, in my opinion, a clear sign of how poor the quality is.

A pram wheel should NEVER fall off. I would not trust this product with my child’s safety.

Very high quality and excellent customer service. Had a replacement for broken part. Was missed on delivery and replaced right away. Very great and helpful. Thank you.

Very friendly and helpful staff great customer service.

If I could give 0 stars I would. Bought a pram from here and it was so poor quality the carrycot dipped after a very short amount of time as something had slipped out of place. This made it dangerous as it was pointing downwards. The chassis was an issue from the start it was really difficult for to put up and down and appeared to be dipped from the start. When I contacted babymore they told me this was normal and would not replace. Inevitably as there was a clear fault the issues got worse and my pram would not collapse at all. This left me stranded when I had gone out one day with a friend and was unable to collapse it to get in the car so I had to walk miles to bustop to get home. I ended up having to buy a new pram as they did not offer a resolution. When I got back in touch with them and asked for a partial refund they refused this and offered a new chassis. They themselves damaged it when opening the box but said they are sending me it anyway as it was only a ‘good will gesture’. Avoid this company at all costs.

*In regards to babymores response the issues were present from the point of purchase and they told me they would charge me to send the item back for inspection. Something I could not afford as I had already purchased a new pram due to them telling me the issues were normal the first time I complained. I did not really have a choice but to accept the marked product as there was no alternative offer, the pram was poor quality hence why it was damaged so easily by a member of staff. The pram lasted less than 4 months so not sure how it was a wear issue and if it was then again it is a poor quality product.*

Very happy with my mini cot bed …easy to assemble! Thank you Baby more !

I received the product on time. I got the 2 in 1 pram set and the product is of good quality. I will recommend it.