Baboodle Omdömen 931

I can’t recommend Baboodle enough! As a new mum, I had no idea what to rent for my baby, and the team went above and beyond to guide me through every step. They patiently explained all my options, offered personalised advice, and helped me choose exactly what I needed. I was recommended by loads of mums who couldn’t sing the praises of the brand enough - I didn’t believe it until I experienced it myself.

Living in London, I know delivery issues are common - parcels get lost or stolen too often. But as soon as I experienced an issue, Baboodle solved it immediately, even at the detriment of their own costs, to ensure it arrived safely with me. I’ve honestly never experienced this level of care from a company before. The products arrived pristine and their service made me feel supported every step of the way. I’m so impressed. It’s clear they really care and operate with integrity. I’ll absolutely be using Baboodle again and would recommend them to every parent!

UPDATE: I’ve now how an email from Baboodle offering a 15% discount if I leave a review. If they’d offered that to me as compensation they would’ve had a happy customer who would’ve returned in the future to use them again, rather than someone who will actively warn other parents off them. It is all so shortsighted.

ORIGINAL REVIEW:
Baboodle’s customer service team and supply chain are utterly hopeless. Twice their courier lost my order. The first time Baboodle suggested I sort it out direct with the courier, because they were ‘at DPD’s mercy’!! If they can’t sort their own courier as a business account holder, what hope does their customer have??

Every time the response from customer services was whinging and trying to pass blame. Their supply chain is within their control and if it is substandard they should change it. They refer to their courier as ‘a third party’ as though it’s not the courier they’ve contracted with. The experience has been so unnecessarily stressful, time consuming and unprofessional.

After the second loss I asked for compensation. A customer shouldn’t have to do this, a company which has messed up should proactively offer something as a gesture, this is so basic. Baboodle said no, because ‘we’re out of pocket’ because their courier lost the item (!!). It was absolutely laughable that their own hopeless supply chain was used as justification for treating customers poorly (aside from the fact that Baboodle obviously will have insurance it will claim against, so won’t be out of pocket at all). All I was offered was for the item to be sent again, this time by taxi. It was ridiculous.

I’ve warned my mum friends away from Baboodle now and two mums said they’ve had the same experience.

Brilliant service!
So easy to order and return items! Definitely saved us so much money and agro! Cant thank you enough!

I am a huge supporter of the idea that you can rent the product that you need just for the time that you need it. The pram arrived quickly and was in good condition. Unfortunately, it was missing a few parts. However, the customer service team were very responsive and helpful and sent them out to me very quickly. I also had some issues figuring out how to do the return, it was more complicated than I anticipated. However, again, the customer service team were brilliant and so helpful! I would definitely recommend the company even with the few hiccups because of the service they provided.

Excellent service. Buggy, although we chose a renewed buggy, was in excellent condition and of very high quality - it was a Bugaboo Fox. We liked it so much we purchased another Bugaboo in the range.

We hired the Joolz Aer for a trip away with our two babies. The Stroller arrived in great condition and at a good price of £60 hire for the week. Will definitely use baboodle again it saved us £300 on buying another stroller to sit in storage all year when not on holiday.

Really saved us from buying things that my daughter only needed for a couple of months!

I rented a bottle washer. It was a fast delivery service. Brand new product. Easy to return. Make sure you return within the return window so you don’t get charged for an additional month. Thank you baboodle.

A great company, saving money and hassle when it comes to sorting out stuff for a baby. Customer service was also really good.

I have nothing but praise for this company and my experience of renting a fold-up pram for a recent holiday. It was all so easy and I appreciated the email reminder for booking in my Royal Mail collection. Seamless! Very impressed!

Rented two different travel buggies from Baboodle and both times had a great experience! Delivered on time and in great condition. Will definitely use again for travelling.

This is our second time using Baboodle to rent a YoYo pram for travel, and the second experience has been just as great as the first! The ordering process was easy, the delivery was on time (recommend ordering for a few days before you travel at least!) and return was so simple and included as part of the service (Royal Mail picked up at our door!). For us this is such a great service, no need for us to pay £400+ for a YoYo when we would only need it once a year. Really recommend Baboodle!!!

Really cool concept which saved me lots of money. The order and delivery service was really easy and quick, I had my pram in no time. Same as with the collection process, all super easy and smooth.

Straight forward and easy! Will use again! Perfect for holidays!

Easy rental process and great choice of equipment

Great company, easy to order and return! Saved buying another pram when we had 2 under 2!

Renting the pump for a couple of months made my life so much easier and saved me hundreds, would definitely recommend

I’ve used baboodle twice and both times I had a great experience. I’ve rented a carrier and a buggy, both items were in excellent condition and reasonably priced. It was easy to order them and easy to return as well, when I’ve had questions their team is quick to respond and very helpful. I will definitely use them again if I ever have the need!

Excellent service, cannot fault!

The process of ordering went smoothly and my delivery arrived on time. The returns process was easy to follow also and didn't have any problems. I hired a travel pram for a weeks holiday abroad as I wanted the pram to be in the cabin for landing as it was a late flight with a 1 year old. Had to YouTube how to put up and collapse the pram but on the whole brilliant experience and I have re booked another pram for my next holiday!