I had recently ordered some items. Order no 185-075-07A-1. It's showing I need to verify my phone before dispatch. But I am trying since last one week, I am not getting the otp code nor any way to c... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
I had recently ordered some items. Order no 185-075-07A-1. It's showing I need to verify my phone before dispatch. But I am trying since last one week, I am not getting the otp code nor any way to c... Se mer
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Hi Awok, Again, Im resending this message as I've double checked my Bank Account but there's no refund yet to my Order Number 917-055-83A-1 like you promised on your last reply. Also, ould you... Se mer
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Refer to AWOK mail dated 4th July 2020 regarding cancellation of my oreder # 76793979A1 dated 28th May 2020, Please refund the money immediately, Pls note that in your previous reply you clamied t... Se mer
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Thank you all for these reviews and I’m sorry about your experiences. Continue to post. I just saw their commercial and was interested. Posting real life experiences assists the rest of us in not w... Se mer
The AWOK I knew 5years back with excellent service has really disappointed me this time when I was trying to check out their delivery procedures and efficiency. I am so disappointed with the the services they offer this time. I ordered a mobile phone on 29th/5/2020 paid by card. I never received any email or even anybody to call back, I tried to send them email, still I didn't get answer . The days of delivery are longer than expected as they said they would deliver by June 02/2020. The services are worst on my try this year. I even sent them a message on Facebook still never got a reply, I don't know whether this is AWOK I knew before or another Awok with a similar name. Please anyone clarify me...

Svar från AWOK.com
Very bad! There is no way to cancel my order on the web and in the app!!!!!!! THE CANCEL ORDER IS DISABLED! You already took AED 150 from me and since May 23, I haven’t gotten my delivery yet and worst, I CANNOT CANCEL! And your customer service is not even reaching out to us! You have no open line to your customer.
My order number is 43337003A1. Cancel it now and give my refund!
Request to refund my order as delivery already delayed and no response From your side for the delivery status order number
53885450A1

Svar från AWOK.com
Undelivered Order# 63670349A1 dated 21.May.2020
RUN AWAY AT AWOK.COM! DO NOT LET AWOK FOOLED YOU LIKE THEY DID TO ME! CUSTOMER PAID BUT THEY WILL NEVER EVER DELIVER! WORST ONLINE PLATFORM. ABOVE PAID 21.MAY.20 AND STILL READY FOR SHIPMENT UNTILL NOW. AWOK USELESS BOT REPLY WILL NOT IMPROVE YOUR REPUTATION NOR MAKE YOU LOOK GOOD.
I DO NOT NEED A REPLY FROM YOUR USELESS BOT, BRING BACK MY MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Svar från AWOK.com
From date 5 May till today nothing happen on my complain on
( Order # 37111698A1 ) and no body contact me , because they received the money on advance
Relay , this's Bad Services and bad website , Cheating the customer
and no response for any complain .

Svar från AWOK.com
Please refund my purchased item since it got cancelled on your end!
341-571-921-1 dated: May 18, 2020

Svar från AWOK.com
Hello. Will you be able to deliver this order?
# 466-572-16I-1
Thank you.
such a bad experience ,,how come other are delivering orders still and awok is at mercy of every one.
i dont need warranty claim return the mobile i will repair my self ,its been 4 months now not as said 4 week.(claim no::331582959970

Svar från AWOK.com
We have been sending emails to your support and sales team however, it's been a week and still got no response! Our orders got cancelled and neither did we get a refund! Here are our order numbers:
#385-436-75I-1
#449-187-79I-1
#323-389-94I-1
#643-244-86A-1
We would appreciate if you please refund the purchased items since it already got cancelled on your end! I have called the customer service a lot of times but it seems that you are ignoring our calls and it's very disappointing as a customer.
Hope you take prompt and proper action on this!

Svar från AWOK.com
Very bad service,until now i didn’t receive my refund for my cancelled order no. 31565639I1 its almost 1 month since I cancelled my order and until now I didn’t receive any update from your side i tried to contact u many times

Svar från AWOK.com
Dear Awok,
I’ve been calling & sending emails to your customer service but no response until now. What is the status of the refund?? It’s been pending for a long time.

Svar från AWOK.com
hello, i just wanna say thank you awok because i already got my refund money order #91616701A1 cancelled order.

Svar från AWOK.com
Where is my order? I've been waiting for so long. Here's my tracking number 17604438I1 can someone help me here please.
I'm writing this to know the status on my order which I had placed a month back...
The order numbers are enclosed below for your kind reference
1. #384-626-25A-1 , 3 products
2. #384-626-15A-2 , item received in damaged condition..
While following up , I understand the first order is cancelled in system without my knowledge.. Can you please refund the amount to card for this order?
For product received already complaint has been raised but no response...
I am surprised to see such a poor behaviour of awok in these recent days.... I have been trying to reach customer service but all in vain no answer or it's always busy...
Can I please get an answer to my query urgently please or let me know the process where is should this matter to get the answer...

Svar från AWOK.com
This is my 2nd time writing this review! The first one was taken down for whatever reason. I tried to get a hold of awok through, phone, email or whatsapp but to no avail. My order 99501441A1 worth AED 138 was placed on May 24th and was supposed to be deivered by May 29th, i still dont have it as of now. I did a lot of online shopping over eid from 6 different outlets and only awok has not delivered so far! Let me know what is the status and when can i expect to receive this. The app is asking me to verify my phone number as well but there is no verification code received! My number is already indicated on the order form. Please address this immediately!!!
Return req to # 901-583-578-126
I made a return request on 10.03.20. But no response and nobody came to pickup the return.
After an email exchange on 17.03.20 i was assured it will soon be picked up. But from then till now no response and none of awok contact channel is working tried calling, email and WhatsApp several time no response. But now i see the return request is canceled. After no response from all contact channels i hope this reach awok.
Returning customer
The worst experince
I ordered it on May 27th (order: #974-354-67A-1. after 2 days i checked it again and it was "ready for pick up". 7 days later i checked again the status of my order and still "ready for pick up".
your reviews here are very bad.You kept on promising us that it will be delivered to us but when? This is my second time to ask you again and i hope i will not get the same answer as yesterday. "when are you going to deliver my items?" i will give you till Saturday, if i will not receive my order i will file a complain and report you to the government entities here and call my bank for a dispute.
I am waiting for my order delivered. Can you please respond ,? The item supposed to be delivered yesterday. Order number 43925282A1
I received your reply with an apology. But I am still waiting for my order to be delivered . Can you tell me when it’s going to be delivered ? I called your support number but no one answere.

Svar från AWOK.com
Please update us the status and can i collect my order and where???
++++++++++++++++
I would like to follow up my order (78587580A1) and i placed the order on 22 May 2020 and still not yet received until today. As per the track order the delivery is from 27 May - 29 May 2020 and now 31 May 2020. Unfortunately no calls from AWOK delivery and i am trying to call, send whatsapp and email but unluckily no one response. I made the full payment and be fair and responsible to your customers. Waiting to your prompt response and action.
++++++++++++++

Svar från AWOK.com
This is Sarfaraz aga with the order # 161-374-92A-1 and the case Id : 383442 I had placed an order on your site for a shaver costing 48.00 aed but I had been charged twice. I have attached my order number and the picture of my balance where the amount was taken twice and I only purchased one item. It been 2 more then I am waiting for my refund! What the hell is going on ? You guys said will check with the finance team and get back and it’s already been a month dint hear anything I have already been waiting over 2 months now, I need my money now and don’t want to hear any crap from you guys

Svar från AWOK.com
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