I had recently ordered some items. Order no 185-075-07A-1. It's showing I need to verify my phone before dispatch. But I am trying since last one week, I am not getting the otp code nor any way to c... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Hi Awok, Again, Im resending this message as I've double checked my Bank Account but there's no refund yet to my Order Number 917-055-83A-1 like you promised on your last reply. Also, ould you... Se mer
Företaget har svarat
Refer to AWOK mail dated 4th July 2020 regarding cancellation of my oreder # 76793979A1 dated 28th May 2020, Please refund the money immediately, Pls note that in your previous reply you clamied t... Se mer
Företaget har svarat
Thank you all for these reviews and I’m sorry about your experiences. Continue to post. I just saw their commercial and was interested. Posting real life experiences assists the rest of us in not w... Se mer
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500 omdömen
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Awok scam
I ordered many times with AWOK and this is the first time happening like this. I placed the order 2 months ago and it shows dispatched since last 6 weeks. No any response. #Awokescam #scam #awok.
21 juni 2020
Omdöme utan inbjudan
Svar från AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. Can you kindly share your order information? As warehouse/delivery/customer service could not function during the pandemic, we stopped taking orders during the check out process. We could check your order status, if that is in cancelled status, we could pass on information to finance team for refunding. For ready for dispatch status, sadly as finance team could not refund, you have to wait for a while until warehouse/delivery/customer service resumes back to normal to get refund.
We used to delivery hundreds of millions of AED products to millions of underserved mass market customers over those years, we are from those under served and for those underserved. Also got hit hard by this pandemic and certainly not the scam you mentioned even we fully understand your frustration as we are also shopping online as customers of time. As civilized people and human being, let's all united together and show empathy to each other during this shaken times and weather the storm together!
There are hundreds of cases each days even the number is decreasing. Right now the most important things is to stay safe. Please stay safe and thank you! Please be assured, for those cases got impacted by the strom among those millions of orders over those years, they would be taken good care of. So please do not worry and take good care of yourself during this unusual time is of usmost important. Thank you for your understanding and hopefully we could all get out of this unusual situation together!
https://www.thenational.ae/business/technology/generation-start-up-awok-founder-solving-a-retail-problem-for-uae-s-underserved-mass-market-1.619044
Refund my money!!
Hi,
I have cancelled my order no. 21466219A1. It has been 10 days now, there has been no response from AWOK. C'mon, atleast you can tell the customer what is the situation. Pls refund my money ASAP. 🙏😡
21 juni 2020
Omdöme utan inbjudan
Svar från AWOK.com
a day ago
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. We have passed your cancelled order information to finance team, It seems that they have quickly refunded your 102 AED. Please kindly check your banking account or credit card to verify that.
06/22/2020 13:25:13 Valentina Kezhova Payment refunded 102 AED has been refunded.
06/22/2020 13:25:13 Valentina Kezhova Order payment Order payment was revoked
Please stay safe and thank you!Thank you for your understanding and hopefully we could all get out of this unusual situation together!
Please Do Cancel and Refund
Please Do Cancel and Refund! 79322853A1
Please do action to cancel my order even it showing ready for dispatch to your system but still no update! Please return the money to my account!!!!!!!
If its ready for dispatch is there any ways Or can I collect my order by myself!?!?? Until when im waiting for the order if you cancel or no options to cancel it!
21 juni 2020
Omdöme utan inbjudan
Svar från AWOK.com
06/02/2020 12:24:02 AWOK Bot Order status changed Status changed to: "Pickable"
Dear Customer, Please accept our sincere apology for the inconvenience caused to you.
Sadly we could not cancel from our side right now as warehouse/delivery/customer service
are not functioning. I checked your order, it is in pickable status, usualy in this status, you could cancel that yourself and let's know, we would pass on your information to finance team, so they could refund you.
06/02/2020 12:24:02 AWOK Bot Order status changed Status changed to: "Pickable"
06/01/2020 12:18:07 Order status changed Status changed to: "Awaiting Supply"
06/01/2020 12:18:07 Order payment Order paid
06/01/2020 12:18:07 Invoice change Invoice ref.: charge_C97B4C777J0EBEFE4E89. Date: 01.06.2020 12:18:05
06/01/2020 12:18:07 Order problem Order problem mark was revoked.
06/01/2020 12:18:02 John sebastian Order problem Problem description: Awaiting payment.
There are hundreds of cases each days even the number is decreasing. Right now the most important things is to stay safe. Please stay safe and thank you! Please be assured, for those cases got impacted by the strom among those millions of orders over those years, they would be taken good care of. So please do not worry and take good care of yourself during this unusual time is of usmost important. Thank you for your understanding and hopefully we could all get out of this unusual situation together!
Hi Awok,update amount has been received
Update:
Hi Awok,
My amount of 42 AED has been received.As promised I have upgraded your ratings as you have returned my money without fail. I hope everything returns to the way it was like before with good offers and discount so that we can continue shopping on awok.
Many thanks
Abdul Rahman
Hi Awok,
This is an update email to the one I have sent in May 2020.
Kindly please refund my money that was spent on the following orders, after one month you cancelled the order, so please refund my money as this money is with you for two months now.
Track order 1 is #323-776-90I-1...—->Amount of 24/- AED received on 12th May and confirmed.
Track order 2 is #323-776-90A-1...—> 42/- AED pending amount.Please advise.
Please advise,
Thanks and regards,
Abdul Rahman
Reply from AWOK.com
May 20, 2020
Dear Customer, Please accept our sincere apology for the inconvenience caused to you . I checked those two orders you mentioned. One is 24 AED and another is 42 AED, totally 66 AED, I have raised your orders to finance team and they would process your refund along the way. Please do not worry and thanks so much for your understanding and patience. We have been serving millions of online customers like you over the past seven years,and have been successfully deliverying hundreds of millions of AED of products to our valuable and cherieshed customers. With your support and understanding, we could come out of this unusual situation together! Please do not worry and your 66 AED would be refunded to you, at the same time, as one of few major e-commerce platforms in Gulf area to provide COD(cash on delivery) for our customers, let's thanks for our hard working warehouse people, delivery people and partners who are working very hard to delivery your tens of thousands of orders and products at the earliest of possible time and together we would resume back to normal highest standard process and delivery service soon.Please stay safe and thank you!
Update:
According to our record, your order of 24AED was refunded to you, please kindly check your banking account, sorry for those trouble during this unusual time. Please stay safe and thank you!
05/12/2020 12:10:16 Valentina Kezhova Payment refunded 24 AED has been refunded.
05/12/2020 12:10:16 Valentina Kezhova Order payment Order payment was revoked
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20 juni 2020
Omdöme utan inbjudan
Svar från AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. I have passed on your another refund request to finance team, and they processed them quickly. Sorry for the previously their leaking over those 42AED. Please kindy check your banking account and credit card to verify that.
06/21/2020 09:35:35 Valentina Kezhova Payment refunded 42 AED has been refunded.
Please stay safe and thank you!Thank you for your understanding and hopefully we could all get out of this unusual situation together!
Please Cancelled my Order and Refund my MOney
Thank you Awok for the Refund, i receive it Today
20 juni 2020
Omdöme utan inbjudan
Svar från AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. We have passed your cancelled order information to finance team, It seems that they have quickly refunded your 207 AED. Please kindly check your banking account or credit card to verify that.
06/21/2020 09:38:26 Valentina Kezhova Payment refunded 207 AED has been refunded.
06/21/2020 09:38:26 Valentina Kezhova Order payment Order payment was revoked
06/20/2020 23:34:24 Filisar Sarte Filipinas Order status changed Status changed to: "Cancelled"
06/20/2020 23:34:24 Filisar Sarte Filipinas Order canceled The order was canceled. Reason: order number 24236866A1
Please stay safe and thank you!Thank you for your understanding and hopefully we could all get out of this unusual situation together!
A joke of a company
My order was placed early may and has been in “dispatch” for weeks until this very moment.
You guys dont answer your whatsapp chat, email, or the stupid chat service on your website. Yet, you are very active here trying to protect your already shameful public image.
I hope the investors will realize that the current management are not worthy of the 30mill$ investment. There is absolutely no doubt your team will not get through these times, and it will be most deserved.
I will not provide my order information here. Because you know what? I’m not gonna help you look like you care about your customers. If you actually care, then you would atleast reply to emails sent a month ago or atleast acknowledge receipts of messages on your whataspp account.
I will report the transaction to my card company and I will get my money back. I will also report you to the authorities for taking payments when you knew firsthand that you shutdown your operations.
May you drown in fines, and all of your management get replaced. If not, then may Awok never survive this storm. There is no way in hell your leadership are worthy to be the next Jeff Bezos.
20 juni 2020
Omdöme utan inbjudan
Svar från AWOK.com
Dear Customer, it is not easy for everyone during this pandemic, reportedly that 10% of people would have to leave UAE and 1.2M people have to leave KSA. We are from the mass underserved, and we are for those millions of mass underserved in mid east, We are sourcing hard to make sure that we provided lowest possible product prices to our millions of customers and hundreds of millions of products have been successfully delivered to our million of customers in a few years. And we just got adversely impacted and hit like the mass undererved right now, feeling the huge pain, licking the wound, have a little rest. Please do not make fun of all those hugely impacted mass underserved people during this difficult time. I understand your frustration, however sadly as customer service is not function right now. Among hundreds of people organization. You know, among the storm, not every people would act like team member to contribute and to serve and go extra mile for mass underved customers also shakened by the storm. We also do not have access to support@awok.com email, whatsapp and etc at this time, otherwise, your email would be surely replied just like here. If you could not provide order number here, then you have to wait for customer service to resume operation again , or when we have access to check support@awok.com/whatsapp to check those email and message, and then process your refund. "I will also report you to the authorities for taking payments when you knew firsthand that you shutdown your operations. " Actually that is not true, once we realize warehouse, delivery could not fullfill orders up to the standards we used to provide to millions of customers before, we immediately disabled checkout process to avoid taking any orders. It is sad that your order right before the diable. You only need to provide your cancelled order number here, then refund could be quickly issued like others. It is tough time for everyone, Please stay safe and thank you!Thank you for your understanding and hopefully we could all get out of this unusual situation together!
https://www.thenational.ae/business/technology/generation-start-up-awok-founder-solving-a-retail-problem-for-uae-s-underserved-mass-market-1.619044
Refund Issue
May i know the status of my refund? Its been almost 2 months now and still i havent received anything.Order # 65416887I1.
20 juni 2020
Omdöme utan inbjudan
Svar från AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. We have passed your cancelled order information to finance team, It seems that they have quickly refunded your 131 AED. Please kindly check your banking account or credit card to verify that.
06/21/2020 09:28:01 Valentina Kezhova Payment refunded 131 AED has been refunded.
06/21/2020 09:28:01 Valentina Kezhova Order payment Order payment was revoked
Please stay safe and thank you!Thank you for your understanding and hopefully we could all get out of this unusual situation together!
order 72077883A1 i buy samsung u flex on 13 april this…
I buy samsung u flex on 13 april this one is used item & not working problem i sumbit the complain the item returned but after this no one reply on my email & also i will call to helpline there also waiting for next call center repsentative i will call today 20 of june also but no one reply me
20 juni 2020
Omdöme utan inbjudan
Thank you refund
Good day, AWOK. I would just like to thank you for the refund for my order. Hope everything will go back to normal after this pandemic. Thank you very much!
19 juni 2020
Omdöme utan inbjudan
Svar från AWOK.com
Dear Customer, Thank you for your good wishes! Hope that everything goes well with all of our cherished millions of mid east customers including you as well! Right now the most important thing is stay safe and thank you!
https://www.thenational.ae/business/technology/generation-start-up-awok-founder-solving-a-retail-problem-for-uae-s-underserved-mass-market-1.619044
https://www.wamda.com/2019/04/awokcom-closes-us30-million-series-funding
https://www.thenational.ae/business/technology/uae-s-awok-com-raises-30m-in-first-outside-fundraising-round-1.846551
I cannot place any orders since 1 week
I cannot place any orders since 1 week. While clicking on my secure checkout button, its gives me an error "something went wrong" checkout error occured. Please try again.
Please correct the issue.
19 juni 2020
Omdöme utan inbjudan
Svar från AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. Thank you for browsing the app/website with us. Because warehouse/delivery/customer serice are not ready right now during this pandemic, we have to disable the checkout option to avoid taking orders which warehouse/delivery/customer service could not process, delivery and function at this time. We used to serve millions of customers including you with tens of millions of products in mid east successfully, sadly we are heavily impacted by this pandemic.
Right now the most important things is stay safe. There are hundreds of cases in UAE even the number is decreasing. Once warehouse/delivery/customer service back to normal, we would enable the checkout option, we would inform millions of our customers including you by email
then.
Please stay safe and thank you.
https://www.thenational.ae/business/technology/generation-start-up-awok-founder-solving-a-retail-problem-for-uae-s-underserved-mass-market-1.619044
https://www.wamda.com/2019/04/awokcom-closes-us30-million-series-funding
https://www.thenational.ae/business/technology/uae-s-awok-com-raises-30m-in-first-outside-fundraising-round-1.846551
NEVER BUY. THEY DEDUCT MONEY FROM YOUR ACCOUNT MANY TIMES. FALSE TRANSACTIONS
This is to inform you that for one order 5 times payment was deducted. Order no 377-442-85A-1. Material was also returned. They just returned refund of two times and still they are holding up 3 times payment which is amounting to approx 260 AED. Nobody is bothered to reply. I have write so many emails to you but they are least bothered to refund the money.
18 juni 2020
Omdöme utan inbjudan
Svar från AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. Sadly customer service is not functioning under this pandemic, we actually stopped taking orders two weeks ago to weather the storm. As for your order, I checked, it is an order of 4 products with total 77 AED, right? We could see that was cancelled and those information has been passed on to finance team for refunding. Here are those records in system:
03/05/2020 10:16:57 ALS Bot Order status changed Status changed to: "Cancelled"
03/05/2020 10:16:57 ALS Bot Order canceled The order was canceled. Reason: Not picked up in 4 days
03/05/2020 10:16:57 ALS Bot Shipment approved Shipment approval was revoked.
02/29/2020 01:43:44 ALS Bot Tracking number change 37744285A1
02/29/2020 01:43:44 ALS Bot Shipment approved Shipment approved
02/29/2020 01:43:44 ALS Bot Order status changed Status changed to: "Order in delivery."
02/27/2020 12:00:24 ABBAS KHAN Order status changed Status changed to: "Ready for Dispatch"
02/27/2020 11:56:41 Sher Yadav Order status changed Status changed to: "Packed"
02/27/2020 11:56:26 Sher Yadav Order status changed Status changed to: "Packing"
02/27/2020 11:51:22 sayedmohd5e1461177135ms Order status changed Status changed to: "Picked"
02/27/2020 11:51:22 Muhammad Shaban Order total change Order total:
02/27/2020 11:50:16 Muhammad Shaban Order status changed Status changed to: "Picking"
02/27/2020 01:40:03 AWOK Bot Order status changed Status changed to: "Pickable"
02/26/2020 16:50:24 Daniella Judith Liveiro Payment refunded 81 AED has been refunded.
02/26/2020 12:05:58 Daniella Judith Liveiro Payment refunded 81 AED has been refunded.
We used to delivery hundreds of millions of AED products to millions of mid east customers in severn years, tens of millions of products have been successfully delivered, it has been very rare to charge you multi-times as you mentioned and, in deeded we found system recorded 5 times charge even it is kind of one in million or less problem, we have passed on your information to finance team for checking, also we would urge engineering to looking into your case to prevent that from happen in the future. Right now the most important thing is to stay safe, as the pandemic eases and warehouse/delivery/customers service people are resuming back to normal to serve millions of customers again, messages would not notified by email then. Thank you and stay safe!
https://www.thenational.ae/business/technology/generation-start-up-awok-founder-solving-a-retail-problem-for-uae-s-underserved-mass-market-1.619044
https://www.wamda.com/2019/04/awokcom-closes-us30-million-series-funding
https://www.thenational.ae/business/technology/uae-s-awok-com-raises-30m-in-first-outside-fundraising-round-1.846551
Update
Awok.com - Order 93670897I1 ( Tax Invoice )
Can i please have update on my order?
17 juni 2020
Omdöme utan inbjudan
Svar från AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. As you may know, during the storm of pandemic, warehouse, delivery and customer service are not function, I checked your order, it is in pickable status, can it could be cancel from your side, please kindly cancel that , so we could pass on to finance team and they could refund you.
Right now the most important thing for all people in mid east is to stay safe as there are hundreds of cases every days. Once those situation got controlled and warehouse/delivery/customers are back to normal, we would surely inform our millions of customers include you here about resume operation and all our customers to place orders then. Thank you for your understanding and patience! Please stay safe and thank you!Thank you for your understanding and hopefully we could all get out of this unusual situation together!
Send order 95299331A1
Order 95299331A1 I buy the phone at 19 may but since 20 may my order dont shipment it is in procesing I m waiting 1 month pls send my order I need this phone
17 juni 2020
Omdöme utan inbjudan
The worst online company with the worst customer service
The worst company that I ever dealed With
I have purchased iPhone xr and received it after almost three months and used it for less than three months and discovered that it is locked and wasn’t able to change my SIM card to any other carrier and raised a complaint then they collected the phone to fix that issue as I couldn’t even be able to use it with any sim & as per Apple customer service they have to unlock it from the network, Now can I get an update regarding my iPhone that you have collected for the repair last January for my complaint 381-576-003-151 dated 10 December 2019
17 juni 2020
Omdöme utan inbjudan
AWOK POOR CUSTOMER SERVICE!
Hi Awok,
Again, Im resending this message as I've double checked my Bank Account but there's no refund yet to my Order Number 917-055-83A-1 like you promised on your last reply.
Also, ould you give me a mobile number from anyone of your staff that I can call because your Landline number only keeps on a waiting mode and you are not responding by email or Whatsapp mentioned on your Apps.
I have tried numerous Online Delivery and yours is very disappointing!
17 juni 2020
Omdöme utan inbjudan
Svar från AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. As you may know, during the storm of pandemic, warehouse, delivery and customer service are not function. And customer service email is not accessible. I checked your order and passed on to finance team, it is refunded today and please kindly check your banking acount or credit card to verify that.
06/18/2020 09:21:27 Valentina Kezhova Payment refunded 96 AED has been refunded.
06/18/2020 09:21:27 Valentina Kezhova Order payment Order payment was revoked
Right now the most important thing for all people in mid east is to stay safe as there are hundreds of cases every days. Once those situation got controlled and warehouse/delivery/customers are back to normal, we would surely inform our millions of customers include you here about resume operation and all our customers to place orders then. Thank you for your understanding and patience! Please stay safe and thank you!Thank you for your understanding and hopefully we could all get out of this unusual situation together!
WHERE'S MY REFUND?
CANCELLED ORDER
19446883A1
They don't even deserve any stars. Where is my Refund?? Now I cancelled because I ordered items and they promised to deliver it at a certain date then after 2 weeks still the order is under process. Plus i wanted to pay by Cash on Delivery but they removed the option so I had to pay by card online. Its been weeks since I cancelled their support and chat line is not even responding.
17 juni 2020
Omdöme utan inbjudan
Svar från AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. Sorry that the pandemic has cost so much pains to everyone. We have checked your order as it was cancelled and passed on to finance team. And we checked again to see that it was refunded today, please check from you side and make sure those money get back to your banking account or credit card.
06/17/2020 12:28:11 Valentina Kezhova Payment refunded 142 AED has been refunded.
06/17/2020 12:28:11 Valentina Kezhova Order payment Order payment was revoked
Right now the most important thing for all people in mid east is to stay safe as there are hundreds of cases every days. Once those situation got controlled and warehouse/delivery/customers are back to normal, we would surely inform our millions of customers here about resume operation and all our customers to place orders then. Thank you for your understanding and patience! Please stay safe and thank you!Thank you for your understanding and hopefully we could all get out of this unusual situation together!
I changed my rating from star 1 to 5
Hi,
Thanks to Awok... As their reply to my below complaint they credited on the same date as mentioned but it reflected on my bank statement yesterday. So i realized that because of the Covid-19 situation everything happened. And i have withdrawn
my complaint also given 5 stars since their action was immediate.
Thank you
--------------------------------------------------------------------------------
I don't want to give that 1 star too but no other option.
*****************************************
ORDER DETAILS
Order Number 80091328A1
Current Status CANCELLED
Order Placed 22-04-2020
Total Amount 71 AED
Payment mode: online payment
Refund in process. Thanks for being patient.
*********************************
Not yet received the amount and even didn't get any proper response for my emails. Just receiving only the robot replies. I hope that they closed their business. Almost it's more than 50 days. They mentioned in their website that they will refund within 5-7 working days.
Don't trust this online website. From my experience i feel that they are not legit since there is no way to contact them to complain or reclaim my money.
15 juni 2020
Omdöme utan inbjudan
Svar från AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. Sorry that the pandemic has cost so much pains to everyone. We have checked your order as it was cancelled and passed on to finance team. And we checked again to see that it was refunded today, please check from you side and make sure those money get back to your banking account or credit card.
06/16/2020 11:27:28 Valentina Kezhova Payment refunded 71 AED has been refunded.
06/16/2020 11:27:28 Valentina Kezhova Order payment Order payment was revoked
Right now the most important thing for all people in mid east is to stay safe as there are hundreds of cases every days. Once those situation got controlled and warehouse/delivery/customers are back to normal, we would surely inform our millions of customers here about resume operation and all our customers to place orders then. Thank you for your understanding and patience! Please stay safe and thank you!Thank you for your understanding and hopefully we could all get out of this unusual situation together!
Order# 33869089A1
Date : 28 June, 2020,
Can someone please respond to our complaints.
Just a reply that you are sorry doesnt help. I will raise this complaint to Dubai consumer department if response/shipment not recieved.
Order# 33869089A1, placed on 25.05.2020 and paid in full. Today is 14th June and have not received the shipment. No one responds to email or reminders.
Call centre is worst i have been trying to get in touch for the past 2 days only answering machine. i need to know the status of my shipment. Once it receive this order I will never place any order from Awok nor will I recommend any one. Hope to receive feedback soon.
14 juni 2020
Omdöme utan inbjudan
Svar från AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. We have passed on your message to managers and urge them to function as we could not cancel that either as those orders are in ready for dispatch status, we would update with you quickly once engineering could find ways to do that from code. At the same time, please stay safe and thank you
DO NOT ORDER FROM AWOK
DO NOT ORDER FROM AWOK! They will take your money but never deliver the items! ... DO NOT LET AWOK FOOLED YOU LIKE THEY DID TO ME! CUSTOMER PAID BUT THEY WILL NEVER EVER DELIVER!
This is true bad bad awok
12 juni 2020
Omdöme utan inbjudan
Svar från AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. Please tell us your order information, so we could look into that and refund you once the order cancelled. Also, please be notified that you no need to say like this here as we stopped taking orders more than one week ago during current situation as warehouse, delivery and customer service could not function well during this challenging time. Which means you could browse those products, but could not place order and check out at all. Right now the most important thing for all people in mid east is to stay safe as there are hundreds of cases every days. Once those situation got controlled and warehouse/delivery/customers are back to normal, we would surely inform our millions of customers here about resume operation and all our customers to place orders then. Thank you for your understanding and patience! Please stay safe and thank you!Thank you for your understanding and hopefully we could all get out of this unusual situation together!
Worst online shop..
Worst online shop... ordered April,they divide the delivery and the last item is still pending...
11 juni 2020
Omdöme utan inbjudan
Svar från AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. Among nearly half million SKUs we could offer to our customers before, many of them are in oversea warehouses, so when you are shopping, if the product does not have stock in Dubai warehouse, the expected shippment would take 10 days longer. For example, it would take 5 days picking, packing and delivery your order if the product has stock in dubai warehouse, but if your orders also include products not having stock in Dubai warehouse, that product would take 15 days to delivery to you during normal days, the whole order would be splitted by system automatically, those products in Dubai warehouse would be shipped to you and those products which only have stock in oversea warehouses would wait until stock comes to be shipped later. Please provide your order number, so we could check for you and refund you during current situation. With that said, we would recommend engineering to set the option for customers to decide if they want to split or not in the future. For example, in one order with 10 products inside, 6 products having stocks which take 5 days, 4 products only in oversea warehouses which take 15 days, we would give you the option to let them send together at one time means all 15 days with all 10 products included in one package, or you want to spit the order, to let 6 products shipped, while another 4 products shipped 15 days later. Often times, we would see that our repeating customers often have up to 60 products(Can you imagine that? Customers are taking up to 60 products in one order at one time) in their one order as we have been sourcing very hard to make sure each product we are offering having hte lowest price in mid east region and passing on those saving to our valuable millions of customers here. In that case, splitting deliverying would ensure customers get portion of their 60 products order quickier,a the same time, another portion of products in oversea warehouse are quickly moving here. At the same time, we would urge our customers to look at those expected delivery date and if you really do not want to wait 10 days longer, you may choose other alternatives which we have stock in Dubai warehouse. Anyway, right now the most important thing is stay safe and after this pandemic as there are not hundreds of cases each day in Dubai, we would surely refine the whole process as warehouse, delivery, customer service and etc resume back to normal.
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