Awaze Omdömen 

Absolutely Awful - booked on low deposit - they did not explain if you cancel you have to pay the full deposit - we cancelled when payment was due as my husband was in hospital, they are now hounding me for money. PLEASE do not be fooled by the £25 deposit it is just a way of getting money out of you as they do not explain the implications - BE CAREFUL - these people are scammers!

The worst expeirence ever dealing with a holiday that due to being ill you cannot continue with!

All I can say is DONT BOOK WITH THESE PEOPLE!

We stayed at haven view on may 27th 2023 we had fabulous week the house was very comfortable and welcoming with gifts on arrival 😊. Its in the ideal spot for travelling to local areas with an amazing view from the front widows .The surroundings area is just beautiful and with a trip to see the puffins was amazing .
Would recommend 👌.

Booked a cottage in Cornwall in October , have had to possibly cancel because of circumstances, paid a booking fee to hold cottage of £25.
Have now been told because we have cancelled and given over 90 day’s notice we have to pay £197 as a cancellation charge. This company have hidden charges that they should make people aware off.
An absolute disgrace.

Booked a cottage in Montrose St Cyrus The Cottage. The conditions were atrocious. The company Awaze holiday rentals are not replying to me. I Paid £319 for 3 nights. Left after 1 night. No-one is interested in my complaint

Terrible booked holiday but had to cancel we are now getting court letters saying we ow them money not paying you should be ashamed of yourself

Booked on April 10th for a holiday in late June. Had to cancel because of illness at the end of April and Awaze have taken 63% of our booking fee as a cancellation charge. NEVER AGAIN!

Make cancelling impossible
Booked months in advance with a deposit. Nearer the date for full payment we discovered we can’t make those dates, so tried to cancel or move the booking. No way to access account, no number to call them as they were originally branding as Awaze not Cottages.com.

They ignored emails to their contact us page and took the full funds out of account. Took to twitter to get access to account, and finally got a number to call. Still over two months ahead of the booking and they refuse to move it and are now stealing 50% to cancel it. The link to their terms and conditions in the booking details has nothing about this. Absolute charlatans.

Book direct with landlords through facebook recommendations instead, these third-party booking companies are as bad as pyramid schemes: No transparency, layer upon layer to avoid accountability and make it tricky to contact them and just out to screw money from folk at all ends of the booking. What have they done so far to justify stealing £300 as a 50% of a booking cancelled more than two months in advance?!?!?

Cancelled our holiday accomodatio n and still awaiting a refund. Issue for me is that they property was sold in January of this year and we were only told on Sunday 15 days before we were due to travel! Poor communication at best fradulant at worst. Phoned 5 times about refund no return phone call as promised and no refund. Time to start small claims proceedings I think. DO NOT GIVE THEM YOUR HARD EARNED MONEY!!!

Dreadful owner service, rock bottom pricing attracting guests who do not respect property - extra pets, smoking, drug taking. Ambulance called to property for drunken guests - in a sleepy peaceful village.

Absolutely no customer service, no up to date photos taken or local representative to visit property and advise.

Basically left on your own with absolutely no support and only defensive call centre representatives to deal with.

Do not use under any circumstances

We cancelled a booking a year in advance due to health and work reasons, now getting threatening emails regarding court action for £288.00.
Vile company, avoid at all costs.

Disgusting greedy company!!! AVOID AT ALL COSTS

Hoseasons is owned by awaze. We have been declined a refund 3 times for a really awful lodge booked to attend my dad's funeral, which had numerous faults. We will now be avoiding all company's owned by them.
DO NOT BOOK WITH THEM

DO NOT LIST YOUR PROPERTY WITH THEM!!
Almost every point of their ‘package’ was a lie and absolutely mis sold to me.
A woman came to my house LORNA MASON, to go over what they do. She told me that my house *specifically* would be advertised on 100’s of websites - relevant to their client base. That if I signed up I’d receive ‘professional photos’. And that it was a no brainer to do it for a year- just had to make sure I gave my 6 months notice.
Their pricing was ridiculous, wanting to charge so little and take 20%+vat , so I declined. A few weeks later my property was flying on Airbnb so thought I’d diversity for even more bookings with the promise I could control my pricing myself. The process was very rushed, I was told I ‘had to’ do it by end of day (less than half an hour) to receive a lower commission of 18% plus £750 insensitive. Right before I have the ok I asked one more time on the phone “& this is a 12 month agreement yes?” Whereby I was reassured again, that it was.

Fast forward a month or so and I’ve had nothing but trouble. They are unorganised, unprofessional and the staff they put you in touch with use lots of buzzwords and scripted language, making it impossible to get a straight answer.

First of all- the photos. They were terrible. Entire beds had been moved to the centre of the room (bizarre), but not so much an odd towel or mug moved out of the way. This was because that’s “not their job”. So furniture they can move, just not small items. Makes no sense.
I do not get to use the photos else where nor receive the files. So when they sell you a professional photo package, what they mean is they’re sending an amateur with a digital camera to take a few quick shots for their site.

Advertising- this was also rubbish. What they mean by specific adverts is in fact LISTINGS. Well of course there has to be a listing- that’s the nature of the company! There are NO ads anywhere. A woman on the phone told me they do not advertise anywhere but have an ad on tv. She seemed perplexed that I thought my house would be advertised anywhere at all. This was bizarre as I was told “we spend millions on our ads every year”, something I wanted to benefit from. So the 18% you pay them is literally to list it on cottages and that’s it. Money for nothing in essence.
Laughably they suggested to me to delete air BnB, so they could re list and reap the rewards and charge me for the pleasure.(air BnB only charge me 3%). Siting that “we would be charged a premium to do this”. As though they’d be doing me a favour whilst pocketing the 15% difference! They talk to you as though you are stupid.

They also told me they are more “established” than air BnB, which is simply not true and have a fraction of their user base. Precisely why they want to poach your air BnB traffic also- not once during sign up was this ever mentioned. But because I’m on air BnB they won’t list me on the hundreds of sites sold to me because it’s “all or nothing”. Ie we don’t want you making more than us on your own home which you worked very hard on. They are vultures.

I was also told I’d be paid in full, on the 1st of the next month after a booking was made. Eg someone booking in Jan, for July. I would receive their payment 1st Feb, on February’s ‘payday’. (I distinctly remember this as a great point as it’s cashing our sooner than air Bnbs model). This too isn’t true: they keep your money till the stay is completed and give you just £25 in the meantime. Another HUGE mis selling by their agent.

After me complaining and having to ask so many questions, I was offered a slightly lower commission. I said ok- so long as I can still opt out when I give my 6 months notice in 5 months time - making up the year. I was told no- I had to WAIT A YEAR before giving notice. So it’s in fact 18 months contract NOT one year, when I was told 12 months was the minimum. I’ve never ever heard of waiting a year to give your 6 months notice on a 12 months contract. Absolutely ridiculous and another way they try to bait you into signing up. The language they use is very misleading and I think it’s shameful the agents such as LORNA MASON are happy to tell you lots of false information for you to sign up, then rush you to do so. I understand this will be their training, to sell and receive commission, but it’s incredibly misleading and personally I would not feel comfortable doing this to people.

Avoid at all costs! Stick to air BnB , it’s simple and I’ve made £££££ in the first 2 months. Meanwhile I’ve had 0 bookings on cottages.com.

Unprofessional time wasters. I applied for a job in late November, my interview was then rescheduled 3 times, each time I had booked unpaid time off work for this but was let down. I also turned up to one interview to be told by an assistant that David at the Manchester office had 'forgot' so this was then postponed another 2 weeks. When I finally did the interview, it was just him bragging about how they work when they like from home and when they are in the office once a week, they lounge around drinking beer etc. After the 'interview', I received an email from his assistant again a week later, telling me they're suddenly moving their office across the country so can't proceed with my application. Why allow me to do the interview at all then? Unprofessional, rude and lazy and from the rest of the reviews, I can see I had a lucky escape. Awful company.

I strongly recommend you DO NOT USE this company to list your property! I am continuously loosing money because of their poor sales tactics when selling you the service.

Of course, for the last 6 weeks I have been asking to cancel they are ignoring my emails and calls.

Following my experience as business with this company, I will not be using any of their platforms as a consumer!

BEWARE of AWAZE aka HOSEASONS aka COTTAGES.com.
Booked a cottage in June 22 for 2 weeks in August and paid the full. On arrival the cottage was disgusting, dirty, dangerous electrics, shabby and generally not the sort of rental we expected. Took photos and left after contacting cottages.com, after numerous calls, weeks of waiting, emails etc they finally offered us half the cost of the holiday as a “gesture of goodwill” huh! they don’t know the meaning of the phrase. I turned down the offer and then proceeded to pursue the cottage owners through the small claims court and they gave me a full refund without going to court. Four months later Feb 23 I receive a call from Awaze saying they need to pay me a refund, I called them and told them I had made a claim through small claims but if they wanted to make me a payment as a “gesture of goodwill” for my missed holiday etc I would be very happy at which point they told me they couldn’t do that because the case had been closed in September. Would be funny if it wasn’t so disgusting!

Disgrace,of a company…cancelled holiday due to change in circumstances 9 weeks before holiday.
The company have harassed and subjected me to threating emails for a deposit amount.
Avoid using Cottages.com and Horeseans.

Threatening to take me to court for cancelling a holiday. AVOID

I booked a week holiday through cottages.com I had to cancel and gave them more than 6 months notice. They charge a 1/3rd of total deposit so I was told I owed them more money than originally paid. I did not object as I had read the T&Cs before booking. They told me I would be sent an email from cottages.com with an invoice for payment. I received an email a few days later asking that I be patient while they process my cancellation. I heard nothing more. Then a month later (on Christmas Eve!!) I received an incredibly rude email from Asif Hussain from Earby collections demanding money and threatening court action because I had failed to make payment. He then claimed that cottages.com had sent an email asking for payment two weeks previously. However, he was unable to prove that and as a result I suspect no email had ever been sent. I asked him to forward the original email he claims was sent so that I could see who sent it, the date/time and where it was sent. He failed to do so. All he did was sent an email from his account with a date written in by him at the top of the email. Totally deceptive and unprofessional.

Avoid this shoddy company at all costs!! They trade under the names Cottages.com, Hoseasons and James Villas.

Avoid, avoid, avoid.

Wouldnt give one star this if I didn’t…
Wouldnt give one star this if I didn’t have too. The weekend break that I booked back in April this year for my daughters 40th turned out to be a disaster. On the morning that we were going to Finlake they sent me my key for the lodge only to phone me 2 hrs later to state that they couldn’t let us in that one as it had mold ( apparently it grows overnight now ) So they stated that they didn’t have anything else with a hot tub only a downgrade. I wasn’t happy but accepted the reduction and the extra compensation. My beef is about the compensation … 4 times I’ve rung emailed 3 times and still they still as of today not refunded me .having had an email from one of the managers over the weekend to state I would get this compensation definitely today. I’ve given my details 4 times.. it’s a disgrace and all they do is apologise which are hollow words as far as I’m concerned.I am now awaiting a manager to ring me been told within 30mins. They didn’t come back to me what a surprise… my advice do not deal with this company they don’t seem to care. They have now paid me but I shouldn’t of had to continually chase and be given so many excuses why they haven’t the last one being my sort code was wrong .. funny that they paid me without me giving it again …