Awaze Omdömen 

Listen to the reviews if you are a property owner go elsewhere. The company has got so large the service to owners is going downhill fast. They are increasing charges for and limits on owner bookings. The end result is from 1st April to 1st November they can do nothing and if you get bookings yourself they cream off the profits. They no longer function as a good agent you’re better doing it yourself or find another agent.

As an owner
AVOID LIKE THE PLAGUE
These people have to be the worst company I have ever dealt with for anything
No replies or on hold for up to an hour
Continuous lies
Impossible to get anything changed or organised
Weeks before emails are returned sometimes not at all.
Save your sanity and choose a better agent, these rude clowns are certainly bottom of the pile !!

All owners should avoid Awaze, Hoseasons and Cottages at all costs. Extremely poor service, they never answer emails or return calls. There are much better companies out there......

Avoid at all costs. I listed my property with them this year. Yesterday I had double booked which was my fault. I immediately informed the guest. I contacted Cottages.com as soon as they opened today. They are charging me £160 to cancel !!!!! If I want to cancel my contract the fee will be £500. I have very little control of my listing and they constantly want me to lower the price making it extremely difficult to make a profit. They quote the contract, which when you read it in full you have sold your soul to the devil.

Owner for many years and totally frustrated by the recent poor service. Their pricing is all over the place and we asked to put in our revised pricing a month ago and are still waiting for it to be done. The impression is of a sinking ship with a skeleton crew of amateurs trying to cope. Wyndham is one of the biggest travel companies in the world and this is such a bad reflection on their approach to suppliers and customers. What a shame as used to be pretty good.

Avoid this company hiding behind the Hoseasons brand.
Cancelled holiday due to circumstances and another family member rebooked for later in the summer.
Just a received a county court letter demanding £350, the first correspondence I received about the full deposit I apparently owed. Letters and emails weren’t received as stated on claim form.
Straight away contacted customer services, Aaron was appalling and rude on the phone and promised details would be received via email straightaway they weren’t.
They have caused extreme stress at a time when families are feeling the pinch, don’t get conned by their £25 deposit as it isn’t only £25 even if you cancel in plenty of time. As it is false adverting.

Owners steer clear. Awaze/ Cottages.com promised lots but didn't deliver it. They don't proactively help new owners and they operate a race to the bottom discounting on stays. Owner services are difficult to contact and invariably rude and bullish when you do.

If there was a zero option I would use it. Awful company do not use them! They try to sell my property at half the rate I get from Booking.com or Airbnb, no one replies to emails, trying to cancel and they wont let me disgraceful business.

EXTRA HIDDEN DEPOSIT COST IF YOU CANCEL WITHIN THE TIME FRAME GIVEN TO CANCEL AND LOSS OF ORIGINAL DEPOSIT, THREATING E-MAILS OVER EXTRA £ 34.00 CHARGE PATHETIC

I wish I could give fewer stars. I have been a cottage owner with Awaze (always Cottages.com) for 9/10 years. I felt let down over their services during covid but I stuck with them. Ever since I’ve had numerous problems with them and I can resonate with some of those reviews left below. They tell you that you will get unmatched support but that is simply not true. When we first joined them, we had a fantastic regional manager but she left and then they kept coming and going. We haven’t had a regional manager now for at least 5 years and all they tell you is that they’re “recruiting”. It must be pretty bad if you cannot recruit an a regional manager in 5 years! That or they simply haven’t made this a priority for their customers. Instead you have to wait for ages on hold (up to an hour sometimes) before speaking with a customer services agent. You email and you won’t get a reply for weeks (a few days would be the exception rather than the norm).

We have two holiday properties on the same site. Their recent grave error was in providing key codes to both properties to all our guests. This has resulted in guests entering the wrong properties and put us in significant difficulty trying to move guests, arrange cleaning, not forgetting the costs consequences of cleaning etc! Whilst they have accepted there was an error which allowed this to happen they have refused to compensate me other than the difference in my cleaning fee (meanwhile they’ve taken their commission and I’m out of pocket as a guest more recently spent the week in my larger property which would have been a higher weekly rate).

The second most recent grave error was in taking security deposits. They assured me months ago everything was in place so all I had to do in the event of damage was contact Awaze within 7 days to retrieve any funds out of the deposits. Low and behold some damage was caused by a recent guest, I contacted Awaze and they admitted an error on the system resulted in the deposit not being taken from the guests. I waited weeks (closer to a month) to hear from them with their decision on how this might be rectified, to be told that they wouldn’t do anything and that I had to speak to the guests direct to claim the costs. Imagine how a guest might feel being contacted by a cottage owner over a month down the road? They don’t seem to take anything into consideration - guest or customer.

Awaze are quick to take their commission, make fundamental errors and then take no responsibility for it. We’re currently looking to move our business - a very sad outcome for a customer who has remained loyal to the company for almost 10 years!

AVOID.

As a property owner, l have let very successfully for the previous 30 years, until this year, and now l just can't wait to leave them. Poor service, weeks to wait for a reply, low rents and poor bookings. However l have been informed l cannot leave until 2024 without paying a huge exit fee. I cannot recommend this company at all. No regional managers left, if you phone with a query be prepared for a long wait,

As an owner, you receive poor customer service, are almost never called or emailed back, and are rarely supported if there are issues. Marketing is fine if you're an average property looking for an average guest. If not, don't expect anything that will work well for you. And you'll never get a response when you ask to see their marketing strategy for your property. They may be better if you're a guest, but not in our experience talking to our guests.

What a waste of time the Awaze.com website is. They are, unapprochable unhelpful and not willing to help out with simple none "Data Protection Act" information about a booking. Leaving me in the position of having to go to the property and deal with the issue by myself. I think I've been scammed and they dont want to help.

Used this company to book cottage, it was awful. Smelt damp when we walked in garden overgrown weeds on sitting area and too close to road with no gates if you have dogs. Owner flatly refuse to refund us so had over £500 for the one night we stayed. Will ne we use this company again Skye’s cottages are your best bet!!

Schrecklicher geht nicht!

Appalling company. We have been hosts with English country cottages for over 9 years, since Awaze have taken over their underhanded sales techniques are a disgrace. We'll be leaving our partnership. Avoid at all costs...........

As a host I am not at all impressed with Awaze. I signed a 2 year contract and as soon as that has expired I shall no longer deal with them. VRBO is a much superior agent and charge half the commission AWAZE/ Cottages.com charge l.

Never use them as a host!! any of them or their groups, they have gotten too big. I just need their systems to work, they promised me that they would update my calendar (ical), and the only way I would stay with them as a host I now have double bookings as they did not hold their own end up. Just in case you bother to read this, it is very stressful for both the host and the guests sort your act out.

Bad hosting experiences with Cottages.com own by Awaze.
When I signed up with Cottages.com for holiday hosting, they told me there will be a manager helps me to get started, but there was no manager existed and I struggled on my own.
When the guests damaged the property I was surprised Cottages.com doesn’t offer any help, I just been told this is between the guests and me. It seems they only interested in their booking commission fee.
Cottages.com own Holiday Home Management (HHM) cleaning company. 3 times within 6 months they didn’t clean the holiday home before the guest arrived around 4.00 pm. And 1 time there was no cleaner turn up at all and I tried desperately trying to contact someone from HHM but no one answer the phone. In the end I have to phone the neighbour to do the changeover because I was very far away. They have cleaner turn up on the wrong days, the invoices is incorrect.
Cottages.com deducted my holiday let income for HHM without notifying me. This is completely wrong.
Be warned do not use them.

Appalling service as an owner. Failure to return calls. Passed around on hold and then phone cuts off. Phone lines constantly busy. It was a nightmare from beginning to end