Awaze Omdömen 

Property Owners AVOID…. We are now going to serve notice on cottages.com or Awaze or whatever they call themselves now. You have no control over who books your property. Our property is designed with families in mind, not party bookings or worker bookings but they allow anyone to book and then when you try and remove dodgy bookings they charge you (even though your guest policy is clear). We have had yet another broken weekend with hearing loud music and disco lights coming from our pride and joy holiday let … we also have unlimited owner bookings but despite spending all night (whilst worrying about what state our property will be in later) trying to owner book every gap we have now the portal is saying excess charges will apply ….. and don’t even bother trying to ring them unless you have an hour to spare waiting for someone to pick up the phone to only then be rude and unhelpful. AVOID IS OUR RECOMMENDATION. STICK TO AIRBNB WHERE YOU HAVE CONTROL OVER YOUR LISTING, PRICING AND WHO STAYS.

If you have a cottage you want to use as a holiday let, DO NOT USE THIS COMPANY.

They get very little business for you, have no interest in supporting you and are interested in money only.

AVOID USING THEM, LETS MAKE THEM GO INTO LIQUIDATION

I paid £25 low deposit for a family break I had to cancel as I couldn't make it any more as a family couldn't make it so I cancelled with 3 months notice...
I have now received a CCJ letter demanding the rest of the deposit plus court fee's 🙄.
Absolutely Con artists 🎨...
Conning people out of the hard earned money, I was happy to lose the £25 as it's on me. I had to cancel, but to receive CCJ is an absolute disgrace.
Avoid this Company at all costs. Hoseasons is the name this company uses be aware.

We had a visit from their agent showing us what would be charged for our property if we signed up with them, plus we had unlimited owner bookings and no annual fees. This we agreed to and signed up, however I immediately checked their website and found that practically every weeks price had been reduced by on average 20%, totally unacceptable so I owner booked the entire period rather than lose money and told them of my intention to leave their company and would give the required written notice at the appropriate time, they responded by telling me they have withdrawn my property from their portfolio which obviously suited me but in their perverse minds they decided I have ended the contract early so I owe them £500, I never ended the contract, they did!

To all fellow cottage owners.
Be pleased to hear from you, along with your experience and fees you are receiving

These people are money grabbers using the low deposit as a complete scam. If you fail to honour the booking and don't pay they threaten legal action until you put a payment plan in place. I had two holidays booked on a low 25 pound deposit and had to cancel due to my autistic sons ill health. They now want over 700 from me. Let's put this company on watchdog.

I booked a cottage in Whitby through cottages.com who use Awaze.
This was last year, had a fantastic time with my wife and 1yr old son so much so that we booked again right there and then, low deposit of £25.
From then to now my wife is pregnant again and due at the end of April, the cottage is booked for the first week in May so we’ve decided to cancel rather than risk missing the trip altogether.
We have 4 months notice of the cancellation, plenty of time to fill the cottage with another holiday maker.
To my surprise I’ve been made to pay another £140 on top of my £25 deposit just to cancel my holiday!!!!
Absolutely disgusting with a new child on the way!

ABSOLUTE CON - PLEASE BE CAREFUL, THIS COMPANY HAS JUST ISSUED COURT ACTION FOR A HOLIDAY I TRIED TO CANCEL WITH 3 MONTHS NOTICE. SEE YOU IN COURT BUNCH OF SCAMMER
STAY CLEAR OF HOESEASONS AND AWAZE LTD. I AM GOING TO THE PRESS AFTER READING ALL THE BELOW. WOW I WOULD NEEVR HAVE BOOKED IF i KNEW THIS

Be careful if booking with the low deposit scheme. I had to cancel due to changed, financial circumstances and was advised that I would still have to pay £195.31 on top of the £40.00 that I had initially paid.

Warning warning ⚠️ This company does not have an exception policy! Warning ⚠️ this company has no exception policy! Please think carefully before booking. A company with an exception policy of which there are a high number, would be a company like TUI. If you want that extra comfort then ask the question. Do you have an exception policy?

Scum scum scum ! That's all I can say booked with these cowboys for a special holiday with terminaly ill Brother unfortunately he became too unwell to go and we could not attend the cottage , awaze state as I booked the low deposit options I was liable to pay them an additional 70 pounds ! I explained the situation which fell on deaf ears there customer services are absolutely horrible no empathy nor understanding . NOW the scum have sent the case to the small claims courts ! For 70 !!! I suppose they thought I would lie down and pay them but I'm not and taking it to trial these scammers are a joke I will never ever book with them again. TO MAKE.MATTERS WORSE TH3 COTTAGE I BOOKED SOLD TO ANOTHER PART VERY SOON AFTER ! I have had no con tact whatsoever from them with an apology or to drop the case, I have and will continue to let everybody know the type of company they ate horrible stay clear

I was an owner with Awaze however I received very poor customer service and multiple negative experiences through them. Their booking rates are terrible, the customers caused issues and their prices when they were booked were 40% lower than what I get now from other channels such as AirBnb. There is no flexibility and often it took me three weeks to get any kind of response when trying to contact them or to sort an issue e.g I got charged £600 to move a double booking even though I asked for it to be moved within 24 hours of the booking. My holiday cottage is now almost occupied full time through other channels. I agree with the other negative reviews and would definitely not recommend putting a property on with Awaze.

Just received first letter from awake vacation rentals for a holiday in August . Wanting to claim £268.75 fir cancelled holiday that they cancelled day before payment due . I contacted the owner as they sent me details n they had no idea about it . On bookin.com the same place was on offer for more money but I couldn’t rebook so owner booked for me n cancelled her side … I actually went on the holiday so I don’t understand this court order

Whatever you do, don't let your property with these people! I received only three bookings in eight months, despite my property being located in one of the most sought after mediaeval villages in Britain. It cost more to keep the house empty than I got in rental. I withdrew from the company as I couldn't afford to keep paying for an empty house. They have since sent me demands for nearly £1,000 for withdrawing early! We would be bankrupt if we held on for their 18 month term. Of course, I've told them what they can do with their demands, but I can do without the hassle and heartache after bending over backwards to accommodate. I've since rented the house for way less than its value to a friend who is an army veteran about to be made homeless. This is apparently irrelevant and I 'owe' them for leaving their useless agency. What has happened to this world? Does no one take responsibility for their failures any longer?

From the owner's perspective simply appalling customer service

Just received email advising that Awaze are closing James Villas and all future holidays are being cancelled and refunded, which leaves me out of pocket for the flights. All calls being hung up on after a brief recorded message. Tried to call the parent company, Awaze. All numbers on Website diverted to their operator Hoseasons who are unable to help. Surely its is fraudulent to publish fake contact numbers on their website. Clearly they do not wish to work with customers and I am frustrated at this treatment. Reported to ABTA and looking at legal avenues to recover my losses

Very very poor performance.
Promised everything so I signed up delivered nowt, 1 booking and surprised even got that as no photos had been uploaded. These photos although taken by awaze was rejected by their image dept. This happened several times. Whenever comlained it became blame game between departments and personnel which is totally unprofessional. The company needs to work more collaboratively and take care of the owners more if they wish to succeed. Always wanting to reduce owners price but not cut their own commission.
For me I signed up as the forecast covered my outgoings which they've failed to deliver on, they're trying prevent me from pulling out as they've not kept their part of the contract so that I can cover my underlying costs.
I wouldn't recommend them, if anyone is considering entering into an agreement with them I recommend they ensure they know exactly what they are entering into and what commitment from both sides

DON’T LIST YOUR PROPERTY WITH COTTAGES COM BEFORE READING ALL THESE REVIEWS AND GO ON FACEBOOK FORUM TOO I Signed up to COTTAGES.com ( same as Awaze, Ho seasons) to list my two properties in March 2023 , they have contacted me many times with all the sales talk, you will have longer stays less changeovers , multi million pound marketing budget , they projected 22k per holiday let per annum , said my two properties were perfect for there customer .
the WORST decision I have ever made . I am kicking myself as from a retail background I should have checked all the reviews out and the Facebook forum . The Cottages.com website is archaic , you can not search by village or town only county !! My property was impossible to find , as soon as they sign up , the communication ends , it takes days to get reply’s even if urgent . In 8 months they brought in 2 bookings . One of those was for a week and Half the price of what I get on Air BNB .

The contract means you can’t give notice until 12 months and the notice period is then 6 months . They then put in the contract I was only aloud 11 weeks of owner bookings , the sales lady said that’s because we will fill your calander !!!! They then charge you for your owner bookings if you go over 11 weeks , even if they don’t get you any bookings , it’s a complete Joke . I paid £1000 to get out of the contract ! The whole experience was hideous , a JOKE of a company and how they treat so called Property owners & give you false projections.

Such a shame as with the right management and a new website and if they treated there property owners better it could be good

Disgruntled owners may take some solace in the fact that AWAZE are sacking frontline staff left right and centre. Loyalty and hard work are being rewarded with nothing more than one month’s notice. As a result, service to customers and owners will become non-existent.

Be aware that this company with all bad reviews, is the operator for Cottages.com.

They are truly terrible.
Cancel bookings.
Note they will charge £175 cancellation for the same rebooked week.
Keep initial deposits, for the same rebooked week.

I feel they rip off consumers.

I know they have terrible customer care.

Avoid Cottages.com because they're operated by this company.