Awaze Omdömen 

Worst customer service ever!!!! Never use NOVASOL in Denmark.

Really suspicious that they have let our cottage for £250 less than we set up with cottages.com and hardly cover our expenses in June as well as ... electricity, increased council tax doubled until we get to a certain level and can convert to commercial, renovation costs of 58k to pay back (fortunately we owned the property outright and had the capital available), landscape maintenance, changeover costs ... they have shanked us and we are rushing aroung to try and correct quickly as Awaze have ripped us off!

I'm an owner of a lovely 5 star holiday cottage. 4 weeks ago noticed a significant down turn in bookings for this summer. Called Awaze/ Cottages.com today and was told their management has decided to withdraw from Air BnB and Booking.com advertising platforms for the remainder of this year from 1st June 2024 to end 2024 without notifying or consulting with us or apparently with any of the 1000s of the UK accomodation providers signed up with them? What is going on? At a time when there is a downturn in the market and accomodation providers need every bit of help they can get Awaze are sacrificing our interests for some unknown internal commercial reason. Aside from this we have seen a deterioration in the management services they are providing particulary in the past year so we are talking to new holiday let companies this week.

Be cautious using this company and Cottages.com that is part of this company
If you do want to risk it be sure to pay for the full booking in one go. Otherwise they could cancel your booking and charge you a large amount for doing so. Best to stay clear and try where possible to book with the owners
I'm talking from experience. They had my details and claim to have tried to call me but that is a lie, I have no missed calls. Their compassion at the time of this very stressful situation was negligible, all they care about is profit ! Read the reviews !

I wish I could give No Star's because this company are a real scam and advertise with cottages.com because people know awaze are total are a Total Con.
Purchased a week in Cornwall with cottages.com who were advertising on awaze behalf, 7 days for £532 tried to cancel it due to train strikes and received £45 back in total £480 cancellation fee.
Do Not Ever Purchase from this company.
SCAM SCAM SCAM!!!!

Terrible, awful, misleading and fraudsters. I’m on them, but it takes time. Please swerve this abomination of an organisation

Holiday Cottage Owners Beware. Do not use this company to rent out your cottage with cottages.com or any of their subsidiaries. If I could put ZERO I would.
They organise maintenance work on your cottage then withhold ludicrously high amounts of money. We have had a so called plumbing bill for over £6,000 sitting in our account with them not providing any invoices to justify this amount. They are still taking bookings and use the money paid over by guests to pay down this fictional "plumbing" bill.
I have written to them, emailed them. I've had assurances that it will be sorted out. I have personally paid the plumber £2,200 so he says he is not putting in a further bill of £6,000 for removing the bath side to investigate the flooding issues. It's like having an audience with God to speak to them on the phone plus it notches up a premium rate charge to listen to music, then the person who eventually answers does absolutely nothing! Sending registered post letters is a waste of time. Their idea of 'we'll get back to you shortly ' is 6 or 8 weeks later if at all! They have a team in the town near my cottage who I'm sure, if allowed, could run the job without a problem but instead cottages.com have made everything central, one hand doesn't know what the other is doing and no one communicates. Shabby, absolutely shabby. My next port of call is ABTA and Trading Standards.

We booked a holiday in February for middle of May. Then my husband who is suffering from cancer had a relapse and is getting worse and can’t travel as he is bed ridden. So we had no option but to cancel so I rang to cancel in March but I was told all we would get back was £182.00. The holiday was £495.00 in total so in affect I was told the cancellation charge was £313.00. Totally would not use this company again as it is a genuine reason to cancel.

Owners beware!
We recently enlisted cottages.com to market our (until now) very successful holiday rental. We went live with our first booking three weeks ago and have had only problems since it started. There was a lack of communication within the company which led to our maintenance team not being given any of the bookings. This meant our first guests showed up to a completely empty property - no bedsheets or toilet paper etc. Since we have guests left with no heating for three days as no one replied to them asking for how to work the heating. The listing also falsely advertised that have a TV (which we don’t) and that we have more beds than we do. And each time the company contact me to sort it out as though it is my error and not theirs. We took them on as a management company to make our lives easier as we were expecting a second baby. Now, days after giving birth I’m having to try and rectify their serious errors. Not impressed. We are currently seeking to break our contract early for incompetence, we would urge other owners - and guests!- to steer clear.

I booked a cottage in January but then had to cancel due to a serious health condition that arose shortly before the holiday, requiring urgent surgery. We had paid in full and were told we were only entitled to a 10% refund given the length ot notice. We understood that. I cancelled straight away, only to be told that I am not even getting the 10% back. Very dishonest. I will not book with this company every again.

My father signed up his holiday let with this company 12 months ago. He soon realised he'd made a mistake (the photos they took were bad, the location was incorrect), but as an owner, you're tied in for 18 months minimum (you can't give the 6 months notice until the 12 months have passed), and THEN the problems start. They make it very difficult to leave, by saying that it has to be dealt with via a phone call by their "Customer Retention Team". This is ridiculous, because the decision has been made by my father to leave them (having only had one, yes, ONE booking), and it seems they are hell-bent on not letting owners go.

I'm so exhausted trying to deal with them and getting the contract terminated. They are the worst company I've ever dealt with.

Our advice - do NOT host with Awaze.

Avoid this company. There should be a zero rating. I have now cancelled the contract we had for letting our home with Awaze. They have no customer service, do not respond to emails and use in house contractors that have no experience and are very expensive. Despite cancelling the contract 6 months ago they are still advertising our property on various different portals and seem incapable of assisting in getting the house taken off them.

We booked a holiday but couldn't go due to health issues we had paid the deposit on booking the holiday the people who own the cottage then went to the small claims court for the rest of the holiday money this was paid in full they have now contacted us again saying they want a further 100 pounds am currently seeking legal advice on this as all moneys has been paid in full they have also threatened debt collectors to come to my home for money I know we don't owe they have Bern really nasty I would never book again through this site its been so stressful

I have a portfolio of holiday homes and find Awaze highly professional and priced in line with the market.
However if you are a hobby holiday home owner who only wants 'nice' people as guests or to use the home primarily for themselves they won't find Awaze to their liking.
Last year I had over 200 nights let at each property & their forecasts were more accurate than Sykes. If you don't get the let's perhaps the home is not correctly located, maintained or priced.
If you are running a holiday home as a business & not an emotional hobby then use them!

As an owner avoid completely. They are in a death spiral. Offices are understaffed, as admitted by the office manager they don’t reply to messages and are uncontactable. My boiler failed 2 days before guests were due and I notified the management offices several times with no reply. They did not notify the guests of the problem and then called me to tell me the boiler was broken during the stay. Their whole booking and management service to owners is shocking. Owned by US private equity firm with zero duty of care to owners and renters.

Cancelled my holiday due to running from DV and harassment. They ordered a ccj without my knowledge. Their excuse is that they emailed me and sent me letters. I've moved and I've only just been able to recover my email.
Shockingly they won't supply the ccj paperwork. Absolutely parasites! Makes me want to cancel the other holiday I have booked with hoseasons.

AVOID AS A OWNER ITS THE WORST EXPERIENCE IN MY 30 YEARS. THEY DONT GET MUCH BUSINESS, NEVER ANSWER OR REPLY . CHARGE AND FINE WHEN ITS THEIR FAULT. I SET MY SHORT BREAKS ONLY IN WINTER MONTHS AND THEY BOOK WHATEVER THEY WANT BREAKING UP PRIME WEEKS COST US A LOTS OF MONEY AND WASTED TIME! ANY CHANGE IN PRICE CAN TAKE MANY WEEKS. PLEASE READ ALL THESE REVIEWS AND JUST USE AIR BNB OR REPUTABLE SITES WHO YOU HAVE CONTROL .

Disgusting, vile.... Booked a holiday but due to a change in circumstances could no longer do the holiday. I was happy to lose the deposit, but was served with a £280 cancellation fee, despie fact I cancelled over 7 months prior to the holiday! The first I heard about the cancellation fee was when they sent an email about a CCJ if I didn't contact them! I don't know who on earth they think they are but alienates from what was once a nice reputable company to deal with (Hoseasons). After reading the reviews I have contacted BBC Watchdog to investigate into the company and have had no acknowledgement that my payment has been received, so considering billing awaze for my administration fees for having to chase this and will happily serve them with a CCJ!

Do not use this company. Absolute shocking service. Have been served a CCJ over a £80 cancellation fee which I struggled to pay due to being out of work after loosing my job. It would have cost them at least £35 to do this. Disgusting company. Will never book anything associated with this company again!

Its a shame you can give a 0 star. Went to Sandels Marsh with Cottage.com. Place advertise 5 star . we had problem after problem.The customer service is appalling.
Went through complaint procedure & I took them to Arbitration & lost due to them no telling me that they are booking agents & take no responsibility for owner properties. Took my Dad & family away & cost us £3200 for a week. Not worth anymore that £1.600 to £1800 . Dirty cups on arrival. Rusty dirty backing dishes & trays . hot tub only 1 jet working. BBQ all dirty & rusty. place not clean . Text for owner saying sometimes don't have time to clean in 6 hrs turn around. Had an over change while we where there paying for property. Lots more to many to list.