Awaze Omdömen 

Booked The Pennings,
Middlezoy, near Bridgwater UK44458 through cottages.com. Major issues on advertising, property not as described. AWAZE just ignored me !!!!

As an owner they tie you in for 18 months, charge me for using my own property. We are leaving them and good riddance to them. Promised 35k of booking and we got 5k in 12 months.

When they did the write up, it was so bad, I had to effectively rewrite it for them and ensure all the filter options were ticked e.g. 1 mile from coast (which they missed off!). Totally useless. No matter how much incentive they give you at the start (I got £1k). Do not take it do your own marketing.

Absolutely terrible company refusing to investigate complaints regarding stay at one of their rental properties. The property was filthy, sewage drainage smells throughout. Would like someone to contact by phone to discuss the issues but they hide behind emails with a different person sending each one and continuously asking for information already previously provided

Bedrageri

Definition:
Bedrageri er en formueforbrydelse, som består i, at man ved at vildlede nogen får dem til at handle anderledes end de ellers ville, og dermed fremkalder et uberettiget økonomisk tab hos andre og hos sig selv en vinding.
Faktuelt eksempel på ovenstående:
At Leje en 29.000,00 kroners luksusvilla i en uge hvor Poolen er så uklar at man ikke tør lade sine børn bade i den og så utæt at den bruger 1000L vand i døgnet. Hvor vandet går så man ikke har vand i 2 dage og ikke kan fortage toilet bad eller opvaske, hvor kloaken ikke virker så vand/afføring kommer op af afløbet når man trækker ud i toilettet, hvor et defekt vandrør, medføre rindende vand og kloakvand ned fra loftet i køkken og soveværelse og 2 cm kloakvand på hele gulvet, hvor man tid sidst må forlade stedet da vandskaden medføre strømsvigt overgang stød og brændfare og tilbringe den resterende ferie på hotel, hvor den ansvarlige virksomhed (Novasol) bevist og med forsæt ignorerer vores opråb om hjælp på samtlige skriftlige (+15 mails) og telefoniske (+50 opkald) (+5 timer i telefonkø) platforme fra 30.07.24 og til dato.

I er velkommen til at bevise at det ikke forholder sig som beskrevet eventuelt ved at følge op på vores henvendelser og erstatte vores ødelagte ferie.

As an owner there is no such thing as the perfect agent - Cottages. com are just one of many. As an owner and being in business we monitor our property listing/ pricing etc regularly. We alter our prices/ description etc to suit . It does take some time , but using the owner portal is quicker. We control our business and have opted out of dynamic pricing for example. It is up to the owner to keep control and also make sure that the property is up to the expected guest standard and meets the description - Cottages can't be responsible for short comings / failings of the accommodation. Bookings patterns are very different this year- all round!
Perfect - no , but what company is? Sticking with them as cant see any other similar company being an improvement and we are now getting a slow but healthy number of bookings!

Disgusting company do not use!!
This company will take you to court for nothing

I have used various websites - some under the Awaze umbrella - for the last 30 plus years. There are a lot of "over described, under delivered" properties out there many of which are excessively priced. On the most recent occasion I booked a property via Cottages.com. A couple of days after paying a small deposit I was given some local information regarding the property which made it wholly inappropriate. I rang - after having to Google a phone number after many many attempts to communicate via the online chat bot - on five occasions to explain the issue and request a refund. The cancellation was going to be approx £200 which I wasn't prepared to pay as the property was not described as it should have been so I had had to pay as the final demand instead. It is now ten days later. No email, no phone call, no refund, no response. Absolutely disgusting. Never book through any of these affiliated companies.

I have requested an invoice/receipt for a week long stay for business which I must provide to claim back the stay totalling over £500 for the week but everyone I speak to says they cannot sort it or that it is down to someone else. This has been ongoing for weeks and I have made multiple phone calls but with no success.

Rubbish.
Lodged a compliant. They just sent the reply from the owner who duly thought it was not justified and my comments were trivial despite photographic evidence.
Hot tub not working. Informed to use a tool to force the buttons. (water, electricity, kids!!)
Gardens unkept
Soiled carpets
Nail clippings and a false nail found in a drawer
Interior trims not secure / loose
Light fighting not secure
Gaps in the flooring. (Trip hazard)
Dish washer not working (Only after reporting it a second time did it receive attention. Needless to say the gentleman arrived with no tools, voltmeter, screw driver and basically confirmed that it did not work. Advised by the owner that they were away and could not assist. Comment: You will just have to wash up by hand. Suppose this is a fair response and to the point!
BBQ dirty and still full of ash from previous use
Property was unclean & un-kept

Not the reply I expected. £1,690 for a three night stay. We came away early. I thought they might actually take an interest and care as opposed to not looking at the nature of the complaint and justifying the owners response.

Horrific company to deal with, we signed on with the specific proviso that my wife was terminally ill and we may need the house for her at the end however we didn’t know when that would be and Awaze are now trying to bill us for £574.62 for them not being able to book because of her illness which was made clear at the outset. I now don’t want to have any further dealings with them. Absolutely disgusting company with no morals, no decency, no ethics and wouldn’t use them again or rent from them either. Appalling company who conned us into joining by them saying they’d be understanding and are now trying to fleece us at the worst time of our lives. AVOID at all costs and don’t be conned by their offers of lump sums to join, they’ll only bill you for higher than that anyway. Awful company!

The cottage we booked (cottages.com) was covered in cobwebs from top to bottom. There had been a leak on the washing machine and the wooden door opening to it was black with damp. The shower unit panels, which were dark, seemed okay, but duller in some places than others. The filth I cleaned from the panels was unbelievable. There was a cupboard with everything just thrown in all over the place. No mattress or pillow protectors. The outside table and bench set was unusable. Just very unclean, smelly and neglected.

what an awful company. I have a property I let out and had no problems when Cumbrian Cottages managed it since AWAZE (cottages.com) has taken over its appalling. poor cleaning, poor maintenance, increasing guest complaints. Cant get a response from anyone at AWAZE despite repeat e-mails plus all the agreements we seem to have on minimum stays and changeover days have been ignored. I have damage to my property they simply wont acknowledge. If you are thinking of choosing a lettings company to look after your property in the Lake District, avoid AWAZE and choose a local alternative that care

Shocking. Booked a trip with Hoseasons. Days after booking, I received an email stating my accommodation was no longer available. I've spoke to the accommodation directly who advised it is. After sending multiple emails to multiple departments at Hoseasons, including their complaints team, I've received nothing. Wouldn't book anything with them as even if you do get to use your booking, you won't be able to complain if you have issues. Horrific company. Total shower.

We booked a cottage with cottages.com that we Had stayed in twice before on arrival, the downstairs toilet was filthy, the dishwasher was still running a program and there were dog hairs on the Sunlounger floor, although this wasn’t our biggest concern. I took us almost an hour and a half to get to speak to somebody they apologised and offered us a re-clean the following day which we declined as we did not want the intrusion into our holiday they gave us £30 credit on the booking that we had in the same house for October. During our stay we found there was towels and tea towels that had been washed and left In the washing machine. When we went to use the grill pan, this was also filthy. We didn’t contact cottages.com again as we didn’t want to waste any more time on our holiday. On our return. I checked our account and found the £30 had not been credited I emailed cottages.com about this and received a reply. Almost 2 weeks later confirming this £30 had been applied to our account a few days after this I received an email from the customer relations department sent without prejudice! In this email, there was no apology whatsoever. They just criticised us for not allowing them in to clean and Notify them of the other issues as this in their words would’ve resolved the issue and said the £30 was in full and final settlement. I responded to this email and have also re-sent it as more than three weeks after I replied, I have still received no response. There doesn’t appear to be anywhere else I can complain to and after our booking is complete in October, we will not use any awaze Companies going forward
There was also other complaints about the cleanliness in the comments book in the house

This company now owns cottages.com. Just read the reviews. Had my summer break booked. Have booked with cottages.com lots in the past. I arranged to pay automatically as advertised. Awaze sent an email (didn't even know who they were!) telling me to pay it manually or it was being cancelled by the end of the day. I didn't receive the email on time and they then charged me over £100 + deposit. My attempts to contact them and resolve it reasonably were completely ignored. All I received were demands for payment.

This is cottages.com and awaze!

Dreadful, have no interest but trying to get as much money as they can out of you. Very poor company that are trying tell me I have to give them 6 months notice to leave. I didnt choose these and my previous company was taken over by these, and ever since its just declined. Bookings at lowest they have ever been yet charges at the highest. A real Scam of a company

There is no way to contact Cottages.com. There is a chatbot that tells you to look at their website. Nothing on the website helps. Eventually the chatbot claims a real person will respond. No one ever does.

I had a fabulous holiday in Northumberland with friends, we booked this property last minute and took our dogs. As we have three dogs and we were booking on the same day as our arrival, we phoned Awaze who contacted the owner and ensured that everything would be ready for us and that we could bring the additional dog. We all had a fabulous stay - especially the dogs.

Booked a holiday with Cottages.com
When the actual address of the property was given 90 days prior to the stay the location was not where it had been advertised but some 3 miles away. Trying to contact the company is very difficult, you are charged a handling fee to talk on the phone. Their cancellation policy is abysmal and I have had to pay 25% of the actual cost because I paid a special promotional deposit. Will never use this company again

Crooks

My parents booked a cottage on cottages.com and had to cancel 10 days before arrival due to ill health. The cancellation fee is the whole booking fee of £1,070. Whilst the site flags up their £60 non refundable deposit for cancellations but it takes some efforts to track the well hidden pdf which lists their booking conditions - it's effectively sharp practice. They never respond to the chat feature and it just spews out garbage about being busy. I have reported them to ABTA and I suggest everyone else does. Goodness knows why any of the owners use them when they are scamming their customers. Cleary from reading reviews on here, our experience isnt unique - Awaze and cottages.com are cowboys. Avoid and don't give them your business - they'll just rip you off.