Awaze Omdömen 

I got a letter today saying I own £200 from court I never booked anything with them I don't have a clue who they are I tried ringing them no one picks up so I will see you in court

Do not use this platform as an owner I cannot escape the contract and have already lost almost 2k as I get no bookings. Makes me feel ill to think about.

£10 low deposit scam. Decided after reading bad reviews on trip advisor to cancel the booking. I was told have to pay £400 the real deposit fee ? Only booked few days ago and holiday is 7 months away. Agent on customer service said well lucky because if you cancelled a week before they would have charged £1200. SO ITS ONLY £400 today. How do they get away with this £10 low deposit scam. Reporting to the ASA, Which, Watchdog and the CMA. Looking on line Which magazine have said this is the worst company for refund scams. Total scam company preying on the poor and vulnerable. They do not own any property either just take 25% booking fee. They have no concern if you go on the holiday or not as once they scam your £10 you will pay min 25% 0r up too 100 percent even if you do not go. The pictures on Cottages.com and hoseasons are mis leading . Was told by the sales agent the photos are not taking by them or how old they are. Property photos could be 10 years old very mis leading. How this company has not been shut down or banned for false Advertising. Reading the reviews here is shocking and many people scam with this deposit scam. Which magazine had 4500 complaints sent to the CMA The Competition and Markets Authority due to none refunding scam. challenge the un fair refund scam and report to CMA.

As a property owner do not use this company. All they do is provide a booking portal but are not at all interested in helping with any issues. If Damage is done to the property absolutely nothing to do with them, dynamic pricing is a joke and should be reported as mis selling. Christmas week discounted 20% over 11 months before the event! Try to put in notice to leave and they do not accept, speaking about pricing and delaying the matter for weeks due to terrible response and service. They do not listen and I’d never recommend them. Only want their take, don’t care about who pays them

Would like to give 0 stars as what a company..
trading standards, ombudsman needs to intervene.
I booked a holiday but have had to cancel 64 days before I go, paid in full and now lost £352.50 of my holiday as they keep changing the goal posts, there own t+c is black and white but yet awaze aka cottages.com will swear black as white it's wrong they had offers on, I read it wrong every excuse.
Plz everyone join in getting this company closed down get contacting the ombudsman and trading standards.
With effect of today awaze still owe me money and I'm willing to go through the courts to get it and sue the company for every penny.
AWAZE AKA COTTAGES.COM your days will be over believe me, you have picked on the wrong person to argue with now.

There is clearly a deeply embedded pattern of unlawful and inappropriate behaviour by this parent company of Hoseasons and Cottages.com. As other reviewers are commenting, they asked for a review of the holiday but then wouldn't publish it because it was honest about an entirely negative (nightmare) experience. They are quite clearly engaging in inappropriate review activity on here too - it has been flagged to Trustpilot. They are also now trying to flag and remove my genuine reviews for Hoseasons and Cottages.com.

I would imagine if you're reading this, that matters have already escalated significantly but please: flag to Trustpilot, report to Trading Standards and the Competitions Market Authority. I don't recommend wasting your time with ABTA having read those reviews and researched the individuals behind it! It seems legal action is the only option and these unscrupulous cowboys think they can get away with everything because they are claiming to be merely a booking agent but claims can and do (I speak from experience) succeed so please do seek legal advice from a holiday specialist lawyer.

CHIEF EXCECUTIVE NO ACTION TO PREVENT BLOCKING OF MY 1 STAR VERY BAD REVIEW WHICH CAN PREVENT SALES. PROBABLY DIFFERENT IF BLOCKING 5 STAR REVIEWS.

Sent special delivered and tracked letter to chief executive (cost £8.60 knowing diagnosed with cancer and needed urgent operation.

A. SUMMARY
Feefo responsible for managing collection and publishing ACCCURATE reviews of properties on coattages.com and Hoeseasons according to Awaze.com customer service. YET HE TAKES NO ACTION WHEN NOT ACCURATE

1. Over the 4 month period Feefo failed to send me 6 emails with links preventing me from making a property review . YET it sent link to review Feefo itself in 2 days.
2. Told feefo 6 times that altered my review from 10.7.24 version. Just obfuscation and disingenuous statements
3. FEEFO HOLDS ITSELF AS A FIRM YOU CAN TRUST TO PUT YOUR REVIEW ON COTTAGES.COM WEB SITE. YET BELOW YOU CAN SEE THAT
A. IT TOTALLY BLOCKED MY 1 STAR REVIEW (SECTION C)
B. IT ONLY ALLOWED INACCURATE AND UNREADABLE VERSION (SECTION B)

B. AFTER MY 2 BAD REVIEWS ON TRUST PILOT

1. Out of the blue Feefo offered to put its version of my 10.7.24 review on cottages.com web site.. There were inaccuracies and unreadable
2. Told Feefo 6 times that altered my review but failed to correct it fully.
3. 4 times failed to send me link which prevented me from putting my my 10.7.24 review on cottages.com web site.
a. NO OPTION but to send my 10.7.24 cottages.com property review plus updated review of cottages.com itself
b. FEEFO FAILED TO INCLUDE IT CORRECTLY AND UNREADABLE.
4. Feefo deleted emails from email trail which could have caused lost evidence.
5. I was able to copy my review from my “word” document to feefo web review page. WHY CANT FEEFO? 6. DOES NOT CARE THAT I WILL KEEP MY PROMISE AND GIVE A BAD REVIEW

C. BEFORE I PUT 2 BAD REVIEWS ON TRUST PILOT WEB SITES
The following was included in my first trust pilot review and Awaze customer service replied.

1. 3 times Feefo failed/ effectively refused to tell me where specific points go as rules APPEAR CONFUSING
a. first fails to reply then sends generalised robot review instead of specific answers
b. chased twice and second time just general reply ==”any location or equipment that is not listed as part of the property will be rejected as irrelevant content.”

2. Sent 2 requests for new link as cannot resubmit rejected review .NEVER SENT
a. general comment that not help
b. second reply 8 days later is disingenuous as he stated that cannot put name on review per guidelines.
BUT ORIGINAL REVIEW FORM FROM FEEFO Came with my name and post code on it and I ticked box that stated “do not show my name and location against my public review.
3. Name allowed for 5 star review but not allowed for MY 1 star review.
4. Location allowed for 5 star review but not MY one star review
5. 5 star review mentioned poor directions to the Barn but this excluded per FEEFO rule.. YET REJECTED my 1 star for mention location in web site description.
6. The Robot review states We can’t be sure what you’ve written is totally relevant to the product or service you’re reviewing and there’s the possibility readers might get confused by it.
a. This is censorship of bad reviews and leading to over rated star reviews
b. FEEFO presumably believe that Cottages.com and Hoeseason readers are stupid and can’t think for themselves
7. Disingenuous statement in the web description can only be in service section which is another way to hide one star review comments
8. BULK OF MY REVIEW is service issues and points in description which excluded.

D MY LATE WRITTEN COMPLAINT TO COTTAGES.COM AND AWAZE .COM
My complaint was first put as a review on FEEFO website but it was refused and never actioned.

1. Cottages.com customer service were prepared to waive the 28 day limit for late complaints and answer my complaint.
2. Awaze customer service not prepared to waive the 28 day rule and not prepared to answer my complaint
3. HOWEVER Awaze customer service DID ANSWER my first Trust Pilot review claiming Feefo was responsible for the publishing of my review.
4. Awaze pays Feefo and like any other company it would want accurate reporting and good service.
If Awaze does not take action then it is open to being accused of hiding 1 star review which deter sales and 5 star reviews which encourages sales.

E. GLAN MORFA GANOL AND THE BARN DESCRIPTION STILL HAS DISENGENOUS STATEMENT/MISLEADING WHICH HAVEN’T BEEN REMOVED YET

1. I couldn’t see path “” access to the beach (a few minutes’ walk over railway via public crossing). Also refused access. NEEDS REMOVING
2. Washing machine in out side cupboard available for any one to access. NEEDS stating
3. Intermittent WIFI per BT Telecoms. NEEDS STATING

F. I HAVE EMAILS AND SCREEN PRINTS TO SUPPORT THIS COMPLAINT.
19.1.25

Not interested in giving deposit back despite there are several months until booking date cancelled as one of our party has an operation scheduled.

No way for you to contact customer services.

Scammers just out to get your money keep well away thay need shutting down don’t use the low deposit scheme with this company needed to. Cancel my holiday and it cost me £182 for what I gave them 6 months notice keep well away

• Awaze did not handle any guest communication as promised. If a guest was locked out, it was my responsibility to deal with it, and they often provided invalid contact numbers, making it impossible for me to reach the guests.
• They did zero vetting on guests, which resulted in inappropriate stays, including workmen waking up at 6am and people using the property for illegal activities.
• Awaze was incredibly difficult to work with. Resolving any issue required lengthy phone calls, often lasting an hour or more, with rude and unhelpful staff who seemed not to care.
• Despite all this, they charged me a £500 termination fee to leave early.

Just avoid Awaze altogether—they are absolutely not worth the high fees they charge!

Amazing holiday, simple process and great value.
3 bedroom waterfront property in the norfolk broads.
The property was immaculate, clean and very well equipped.
There was nothing we needed and to top it off the view was spectacular,
Bide-a-wee is well worth every penny,

It seems I have to give them 1 star to write a review however I wouldn't give them that if I had a choice, I might give them half a star, equivalent to the number of earbuds that work. One earbud works. The case says they are both charged to 100 % but the left one doesn't produce sound. The company customer service is sh1te, they won't do anything even though I've given them the invoice number etc. Why doesn't Trust pilot have negative stars? Good money wasted. Don't buy this companies goods if you value your money

We had a very negative experience and cannot recommend their services.

Awful customer service, we arrived at the cottage and from opening the door to the end of the holiday and afterwards we had issues, the advert, the sales team and customer services were so different to what anyone should expect, the accommodation was not as advertised, different furniture, dangerous unchecked and out of date pat tested appliances, the stairs , throughout the property were uneven, danger warnings at the top and bottom of the stairs , no handrails only over stretched rope, one actually came away whilst we were there, 2 of our party refused to stay , the local office 'manager' actually described them as dangerous, no WiFi until we came across the new modem that obviously needed setting up, the handyman obviously tried but no one including the owner advised that it wouldn't ever work without the modem,the damp smelling basement bedroom,where a dehumidifier was permanently on but it didn't take away the horrible smell, furniture had been replaced by poor quality pieces, telephone calls and emails giving a family member permission to help resolve issues were not listened to, customer services insisted on contacting the person who had given the permission , something she didn't need because she was ill , they just carried on!! The whole experience has put me off ever booking with Amaze , hoseseasons and associated companies, never ever had such a poor customer experience.

Als Vermieter unseres Ferienhauses in Südfrankreich sind wir der Willkür des Unternehmens ausgeliefert. Es werden Kosten für Reinigungsarbeiten in Rechnung gestellt, die jede Glaubwürdigkeit entbehren und die eigentliche Mieteinnahme "auffrisst".
Ein Stern ist noch zu viel

The Old Barn in Ford Devon is great place for a quiet getaway. Not far from beaches; for a dog friendly break, highly recommended. Phil the owner offers great support and is easily contactable.
The Barn is well maintained and offers plenty of space and up to date facilities, although some of the furniture needs replacing as it has been well used. Wi Fi is a bit patchy, best to be nearer the router! I slept well but a couple of the guests did not as the beds did not suit them ie mattresses. The TV picture quality was not good, perhaps an upgrade is required. Excellent kitchen.
Location is within easy reach of the sea and shops but you need to drive. There are. however no amenities in the village and no local grassed areas to walk dogs.
All in all a nice place to stay especially if you want peace and quiet.

Wow. Didnt realise any company could be this bad and survive. Reading the 95% bad reviews I realise I like many before me have been victim of real RIP OFF artists. I booked a cottage , which was not as advertised, but after finally navigating the ridculous AI assistant the young lady i spoke to whilst pleasant was completely hamstrung to try to help me . It was either lose a £140 deposit or rebook another with an £80 admin fee REALLY !!!! The cottage was not as advertised and therefore unusable to us ( go through one bedroom to get to the other ???? ) Platinum another American company trying to Rip off the UK public.

Do not use this place
I booked a holiday with a agent I paid the deposit, when I tried to pay the rest of the balance they could not find my booking I called a number of times

Today I got a small claims letter wanting me to pay for something that I could not pay at the time due to the 3rd party, I've now got to take more time to try sort this mess out

Alison burgess the owner is some sort of SCAMMER and is trying to take more money from us

DO NOT USE THIS PLACE ITS A CON

So these are the same company as Cottages.com and Hoeseaons.com. Fundamentally they are agents for sites and holiday homes, hence like an estate agent the work on commission from the Letting site and us the customer. This means that when you speak to them the team is all smiles and yes sir no sir, but when you have an issues they basically smile down the phone whilst telling you to Foxtrot Oscar.

when passing on my experience to family and friends with this company I get a varied response of good, bad and ok experiences with this company in its many forms, but my advise to anyone is look at the publications they send do a bit of research and deal with organ grinders directly and leave these Cowgirls (as i have never spoken to a cowboy on customer services) wondering why they get no bookings.

FYI via trust pilot and google reviews I have composed far more positive reviews than negative. As companies will always defend negative comments as "no-one ever leaves good reviews" Its just a shame that i have to resort to this measure and expose another fraudulent department that call themselves Customer Service!

We rented our house through Awaze for about a year. They are incompetent at dealing with the day to running of the property. They do not respond to emails or phone calls. The staff turnover is high, as I think it must be a nightmare to work for them, therefore continuity is poor. The cleaning is charged at a very high rate (£270 a pop) and was constantly noted by guests to be of low quality. The prediction of rental income was off by a factor of ten, making it hard to cover expenses. After we ended the agreement they then started to send invoices for moneys owed to them. You are no longer allowed to look at the fiscal accounts as you’ve left their firm, but they reassure you this is the case. I paid for it mainly to never have to receive another email from them again. It must be said the accounts receivable team are highly efficient! The staff managing the house were unhelpful, unprofessional, poorly informed, badly run, and unreliable. For this, they charged a huge amount. I hope the gravity of the free market relegates them into a black hole of historical firms which were just no good. They REALLY are no good at all. I would not recommend them to my worst enemy. AVOID AT ALL COSTS