Awaze Omdömen 

NIL stars if it were possible. I 100% agree with all the reviews here. They are ALL negative. Booked a HOSEASONS holiday. Advertised a low deposit with a smoke and mirrors approach. Many months of notice was given to cancel (due to a family bereavement and the holiday no longer suitable for the change in family circumstances). I have now received a court order for money that I unknowingly owe them. They claim in the words of the court order that they have contacted me about this, but a search of my emails is not showing this. 100% unprofessional and not to be trusted. I strongly advise not booking a HOSEASONS holiday, or ANY holiday if this company is involved in any way.

Never use this lot told them we had to cancell holiday due to having covid and lack of funds as no work because of getting COVID also cancelled onward trip to Scotland, which by the way had better understanding from that company... Now this lot want to go to court over deposit £80

Greedy nasty company, we booked a weeks holiday we thought through Hoseasons, paying £100 deposit, we had to cancel but gave 9 months notice. They then sent emails threatening to take us to court as we still owed them £203.80! In the small print it states that it was a low deposit offer. we will NEVER book a holiday with a company associated with these con artists. We paid the money as we had no choice in the end so have lost £303.80 for a holiday we didn't take and as it was for May half term next year they will do doubt fill it. Be warned - we will never book with Hoseasons again for this reason - very misleading.

Awful, greedy, company.

We cancelled our holiday months in advance, giving them plenty of time for them to fill our booking.

They have since proceeded to send threatening emails demanding payment for a holiday we didn’t go on.

Absolutely would not recommend. We had to cancel and were told we would not need to pay deposit as it was over 4 months before the holiday was due. Two months past the date we would have gone, they start threatening emails for balance. How come they left it so long? Moral: Do not believe anything they say on the phone.

I have just received a CCJ because of these absolute scammers
Payment for my holiday did not go through (Because I had changed banks) spend ages trying to call them to pay the balance (no repsonse) logged in to website - to discover they had cancelled the holiday

Apparently, if you book - you are liable for the full amount of the deposit and whatever they decide you owe them.

SCUM

Avoid booking through this company at all costs. A scam ….. small print in the t&c’s. Cancelled a holiday 9 months in advance and was requested to pay extra as it was initially a small deposit. Totally untrustworthy.

Absolute con company.
Avoid at all costs, theyl rob you for anything they can thats hidden away in their T&C mini prin. Do not trust these cl0wns with a penny of your money.

They operate under the name of Cottages.com The previous reviews say enough, agree with all, cancellations that disrupts whole holiday itinerary with no proper customer service in place.

Absolute sham.... Booked a holiday with a set price on HOSEASONS website.. 6 days before our holiday I received an email saying holiday was cancelled due to a website problem the price we paid was wrong... We were then told to pay DOUBLE or we can't continue with the holiday?? Even though it had been re advertised!! I will be booking independently from now on and will not put up with these scamers. Thank you GRIFFON FORREST for a fantastic break.. You will get a separate review at 5 stars ✨

Written to Awaze as you are the holding company for Novasol

Appalling and basically theft - after paying €300 deposit, €120 cleaning fee, €35 for internet (which was supposed to be included) and €60 for bedding ! All upfront to the owner (instructed by Novasol) we are now €335 out of pocket because the owner refuses to return our money.

The owner states the apartment wasn’t clean enough ! But we paid €120 upfront before we were allowed in for cleaning

The owner ‘made up damage’ which we have photos and videos to prove did not happen.

Despite all the evidence and proof - what have Novasol done ??

ABSOLUTELY NOTHING

I hold Holidu equally responsible for this ongoing nightmare as they are the initial booking agent - avoid this company, avoid this apartment - they will take your money

Booking reference Holidu : SFX4PR
Booking reference Novasol : 7391184

If you have any decency Novasol - you will pay us our money back and resolve this.

*The 2nd issue with this apartment is advertised as a family property - yet the top floor (which you pay for) is inaccessible and dangerous for children - who can walk straight through the barriers and off the end of the roof !
**this is a serious breach of H+S and extremely dangerous

We have paid for an apartment we can only use 50% of due to health and safety for our children and then had our deposit over €300 stolen from us !

Terrible company. Charlatans. It’s all about the money. They’ll take and take. No customer relations.

They never reply to emails or telephone queries. Beats me how they stay in business.

Complete scam. We cancelled a week's holiday in a static caravan (with 'Hoseasons', in reality 'Awaze') several weeks in advance, and were content to lose the £75 deposit. A few weeks later a demand for another £132 arrived (part of the low deposit scheme, buried in the small print). Absolutely hideous company purely set up to extract cash from the unwary. As below, would give zero stars if possible.

disgraceful company, section 7.3 of their policy is disgusting

Honestly the worst company I have had to deal with. Booked a holiday and paid deposit. Due to lockdown rules the holiday place had to cancel use of any facilities therefore I emailed Awaze to cancel our booking which was 7 weeks away. Couldn’t get through and was asked to email by a voice message as they had nobody answering calls. I emailed three times with no reply. I therefore contacted the owner of the holiday rental place who happily cancelled my booking and said she had another family filling my spot. I tried a few more times to contact awake and weeks later they responded with an email wanting to get the balance of the holiday!! No explanation as to why they had t responded to any of my emails but very abrupt in wanting my money. Despite me explaining to them I had spoken to the owner and she had filled my place they then proceeded to send me letters demanding money. This then led to them wanting to take me to court. I sent all my evidence to the court and finally today (3 days before court hearing) have been informed that the hearing will not take place as Awaze have not paid the court fee !! Horrible company,put so much stress on me for the past few months as nobody wants to go to court (even when you know you’re right) it’s not a pleasant experience having to explain things again and again. Avoid them.

Would give them no stars if possible. As a cottage owner my experience has been bad from outset. Cleaning not up to scratch or missed completely. Being cgarged for thing I had not asked for. Refuse details not left for guests so I had rats at cottage. Poor directions given to guests so guests getting lost. I left my email for guests to let me know if i’d set the new Nest thermostat to a comfortable level which is just as well as guests experiencing problems were unable to contact the company they had booked with of office hrs. I was paying a full management fee, but not getting a managed service. Company way too big to offer a decent service.

Trying to book a cottage. Phoned and had to follow instructions to view a separate website to confirm the property. Their attempt to take payment registered as suspicious activity and blocked the credit card. They sent an email with online payment details. I paid and then confirmed by email as instructed but their systems bounced my email back. I phoned to confirm payment and was refused information under GDPR despite both my wife and I having spoken to them when trying to book.I would like to go on holiday. The cottage looks lovely. Their systems are shocking.

Absolute scam of a company booked a lodge after catching covid couldn’t go they then charged me for not going so in the end paid for a holiday I didn’t go on I wouldn’t use awaze if it was the last place on earth absolute cowboy company