I never would usually leave a review on things but here I would. Had a great experience from day 1, all the way up until completion. The communication is always almost instant, whether it is up... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent service from Sarah Baker and the team at AVRillo. They expedited my house purchase and everything went smoothly. Being able to book a call or phone them any time during the day was invaluabl... Se mer
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I was dubious about an online conveyancer having not had a great experience in the past but AV Rillo has changed my mind. Our contact was great - super responsive and super helpful. Their online port... Se mer
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I’m so amazed how everything is done in less than 2 months! I’m incredibly grateful to the whole team for helping me purchase my first property after spending the past 8 years living in a shared hous... Se mer
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Företagsinformation
Skrivet av företaget
AVRillo are specialist conveyancers and property lawyers helping people move home across England and Wales. We are one of the UK’s highest-rated conveyancing firms with a 95% completion success rate, compared to 1 in 3 transactions failing elsewhere. Our award-winning conveyancing team focuses on faster communication, clearer updates, and a safer, more reliable moving experience for buyers and sellers. With thousands of verified reviews, we have become known nationally for reducing delays, preventing fall-throughs, and guiding home movers through the legal process with care, transparency and efficiency.
Kontaktuppgifter
257 Green Lanes, N13 4XE, LONDON, Storbritannien
- 0208 370 3877
- clientservices@avrillo.co.uk
- avrillo.co.uk
4,8
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great conveyancing firm
We recently used AVRillo for selling our house and we had very positive experience. They were very responsive and kept us informed at every stage. Their online portal provides an excellent platform for following processes and seamlessly uploading and signing documents. We booked a couple of call surgeries with Nathan and Abigail - they were always kind and informative in explaining the details. We were also very impressed how quickly the team managed the legal work.
Highly recommended.
27 mars 2026
Svar från AVRillo Conveyancing
Thank you for your wonderful and detailed review. We’re delighted to hear that you had such a positive experience with your house sale and that the team kept you well informed throughout.
It’s great to know the portal made it easy to follow progress and manage documents, and that Nathan and Abigail were helpful and clear during your calls. We’re also pleased that the speed and efficiency of the legal work stood out to you.
Your recommendation means a great deal to us. Wishing you all the very best moving forward.
Great service with Avrillo
Great service with Avrillo. My case handler was Sarah and she did amazing. The team kept me updated with key steps and we got to completion in 10 weeks.
Would definitely recommend.
31 mars 2026
Omdöme utan inbjudan
Svar från AVRillo Conveyancing
Thank you for your lovely review. We’re delighted to hear that Sarah provided such great support and that the team kept you well informed throughout the process.
Reaching completion in 10 weeks is a fantastic result, and it’s great to know everything progressed smoothly for you. Your recommendation is truly appreciated.
Everything was made very clear
Everything was made very clear. The process is really easy to follow on the portal and the team are knowledgeable and helpful
27 mars 2026
Svar från AVRillo Conveyancing
Thank you for your kind feedback. We’re delighted to hear that everything was clear and easy to follow, and that the portal helped you stay on track throughout the process.
It’s great to know the team’s knowledge and support made a positive difference. We appreciate you taking the time to share your experience and wish you all the very best moving forward.
Our solicitor Neusa Silver was very…
Our solicitor Neusa Silver was very helpful and very patient with me as I am not very good with technology she called me on my phone to explain things.
27 mars 2026
Svar från AVRillo Conveyancing
Thank you for your kind review. We’re delighted to hear that Neuza was so helpful and patient, especially in taking the time to explain everything clearly over the phone.
Providing that extra support when it’s needed most is really important to us, so your feedback means a great deal. Wishing you all the very best moving forward.
Highly recommended conveyancing
Caitlin & Victoria have been extremely helpful and professional throughout the process of both selling and purchasing properties, from offer to completion in under 4 months, I can highly recommend that you use their services
28 mars 2026
Svar från AVRillo Conveyancing
Thank you for your wonderful review. We’re delighted to hear that Caitlin and Victoria provided such helpful and professional support throughout both your sale and purchase.
Completing everything in under four months is a great result, and it’s fantastic to know you felt well supported from offer through to completion. Your recommendation truly means a great deal to us.
Wishing you all the very best moving forward.
Very efficient speedy progress and kept…
Very efficient speedy progress and kept well informed
26 mars 2026
Omdöme utan inbjudan
Svar från AVRillo Conveyancing
Thank you for your kind feedback. We’re pleased to hear that you found the service efficient and that everything progressed quickly while keeping you well informed throughout.
We appreciate you taking the time to share your experience and wish you all the very best moving forward.
Easy on line service
Easy on line service. Prompt and efficient with excellent communication at every step.
27 mars 2026
Omdöme utan inbjudan
Svar från AVRillo Conveyancing
Thank you for your kind feedback. We’re delighted to hear that you found the online service easy to use and that communication was clear and consistent throughout.
It’s great to know everything was handled promptly and efficiently. We truly appreciate you taking the time to share your experience and wish you all the very best moving forward.
Great set of solicitors to do business…
Great set of solicitors to do business with. Using a 22nd Century Portal to complete documents. Courteous reminders to complete forms. Very happy with the company. I would use them again.
27 mars 2026
Omdöme utan inbjudan
Svar från AVRillo Conveyancing
Thank you for your kind review. We’re delighted to hear that you enjoyed working with the team and found the portal a helpful and modern way to manage your documents.
It’s great to know the reminders kept things on track and that you were happy with the overall service. We truly appreciate your trust and would be pleased to assist you again in the future.
Absymal service - not recommended for first-time buyers
Would definitely recommend not using - abysmal service, almost lost me the purchase, and I had to report them to the Ombudsman
As a first time buyer, I knew the house buying experience would be a stressful one, and I would face some challenges, but working with AVrillo made the entire process infinitely worse, and I would urge anyone considering them to think again.
AVrillo came recommended by my estate agents, and offering (what I thought were) fairly reasonable prices, I decided to pick them. However, this proved to be an incredibly poor decision.
The primary issue with this firm is communication. You might expect that during such an important process, being able to talk to the person handling your case might be a simple process. Not at AVrillo, where the head agent works with a team of junior people, meaning contacting the right person and getting a timely response is more of a hope than a promise. The firm does offer weekly surgeries, but they fall during normal work hours, and barely last enough time to get any input or useful information,
Each agent has both an individual and a team email address you can contact them at, but this does not (as the company notes in its emails) mean you are actually contacting them, meaning getting a reply is incredibly slow.
This "process" almost led to me losing my purchase, as a lack of reply at an incredibly vital point in the deal left my seller ready to call the whole thing off - it was only through the amazing work of my estate agent, whose director had to contact the ownners of AVrillo directly by email, that this was saved.
When I complained about this delay, I was simply told I was incorrect - despite a host of evidence, including internal emails from the seller solicitors to the contrary, and my own emails to AVrillo staff.
Possibly the only good thing about AVrillo's online system is that it does record every email and communication send during the process - useful backups for when you need to complain.
AVrillo also demands you carry out AML and income checks via the Checkboard app, one of the least intuitive and badly-made apps around - good luck trying to upload all the documents you need without the app crashing.
Finally, when it came to my final bill, I was confronted with an amount far and away above what had originally been agreed, and when I asked for some justification, and a refund, I was brusquely refused.
Even replying to my notice of complaint took more than two days, which should probably tell you a lot about how they operate.
In short - I would definitely caution against using this firm - they will make the entire buying process so much more stressful and painful than you could ever imagine, especially if you are a first-time buyer.
I reported them to the Ombudsman, and have settled my case.
26 mars 2025
Omdöme utan inbjudan
Svar från AVRillo Conveyancing
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience felt stressful, particularly as a first-time buyer, and we appreciate you raising your concerns.
We have carefully reviewed the points you raised regarding communication, the progression of your transaction and the final costs through our formal complaints process. Based on a full review of the file and correspondence, we did not find evidence to support that your matter was mishandled, delayed beyond reasonable expectations, or placed at risk due to a lack of communication.
In relation to fees, these were set out clearly within our Terms and Conditions and supporting documentation, including any additional charges that may arise depending on how a transaction progresses.
We note that you did refer your complaint to the Legal Ombudsman. After reviewing the matter, they did not accept it for investigation and instead referred you back to our final response, confirming that the issues raised had already been addressed.
We understand that your perception of the experience differs, however we remain confident that the service provided met the appropriate professional standards.
Svar från AVRillo Conveyancing
Thank you for your kind feedback. We’re pleased to hear that you had a good experience with both your sale and lease extension.
We appreciate you taking the time to share your review and wish you all the very best moving forward.
Great service and result in that my…
Great service and result in that my flat sale completed in the given timeframe. Sarah my solicitor was very helpful and kept me fully updated at all times and was always on had if I had questions etc.
22 mars 2026
Svar från AVRillo Conveyancing
Thank you for your kind review. We’re delighted to hear that your sale completed within the expected timeframe and that Sarah provided such helpful and consistent support throughout.
It’s great to know you felt fully updated and that your questions were always addressed promptly. We’ll be sure to share your feedback with Sarah.
Wishing you all the very best moving forward.
Great experience
AVRillo made the whole experience of buying a new home stress free by providing a very experienced and knowledgeable solicitor to my case.
Nathan not only gave expert advice but was very thorough in providing detailed explanations to my queries which was very helpful.
The whole end to end experience was seamless.
20 mars 2026
Svar från AVRillo Conveyancing
Thank you for your wonderful review. We’re delighted to hear that your home-buying experience felt seamless and stress free, and that Nathan provided such knowledgeable and thorough support throughout.
It’s great to know his clear explanations and attention to detail made a real difference when addressing your queries. Your kind words will mean a great deal to him and the team.
Wishing you every happiness in your new home and all the very best moving forward.
Good experience working with them,
Good experience working with them,
Only issue I found that you can’t call the case handler directly to solve your query instead you have to book surgery next day to discuss your case that is being annoying.
17 mars 2026
Svar från AVRillo Conveyancing
Thank you for your feedback. We’re pleased to hear that you had a good experience working with us overall.
Your comments are valuable and will be taken on board as we continue to review how we balance accessibility and efficiency.
Thank you again for sharing your experience, and we wish you all the best moving forward.
The team were great from start to…
The team were great from start to finish and gave us the confidence and reassurance
Emily and Ella were amazing and always kept us updated on the situation
Thank you very much
17 mars 2026
Svar från AVRillo Conveyancing
Thank you for your lovely feedback. We’re delighted to hear that the team provided confidence and reassurance from start to finish.
It’s especially great to know that Emily and Ella kept you well informed throughout — your kind words will mean a great deal to them.
Thank you again, and we wish you all the very best moving forward.
Svar från AVRillo Conveyancing
Thank you for your kind feedback. We’re pleased to hear that the team was able to handle your tricky purchase efficiently and help bring everything together smoothly.
We appreciate you taking the time to share your experience and wish you all the very best moving forward.
Svar från AVRillo Conveyancing
Thank you for your kind feedback. We’re delighted to hear that you found the service both professional and helpful.
We appreciate you taking the time to share your experience and wish you all the very best moving forward.
Great service from start to finish
Great service from start to finish, helpful, friendly and got it all done a month quicker than estimated. Reasonable fees and kept updated at all times.
9 mars 2026
Svar från AVRillo Conveyancing
Thank you for your wonderful review. We’re delighted to hear that you found the service helpful and friendly throughout, and that everything was completed ahead of schedule.
It’s great to know you felt well informed at every stage and that the overall experience offered good value. Your feedback is truly appreciated, and we wish you all the very best moving forward.
Svar från AVRillo Conveyancing
Thank you for your kind feedback. We’re pleased to hear that you found the process fast and communication easy throughout.
We appreciate you taking the time to share your experience and wish you all the very best moving forward.
Fantastic service
Being a first time buyer, AVRillo made the process as smooth as possible with constant communications and updates. Their online portal is also easy and simple to navigate and we were able to complete in just 3 months. I would definitely recommend!
6 mars 2026
Omdöme utan inbjudan
Svar från AVRillo Conveyancing
Thank you for your wonderful review. We’re delighted to hear that, as a first-time buyer, you found the process smooth and well supported with regular communication and updates along the way.
It’s great to know the online portal was easy to navigate and helped keep everything clear throughout your purchase. Completing in just three months is a fantastic outcome.
Thank you for your recommendation, and we wish you every happiness in your new home.
Service you can trust and gets you through the process
My experience was good and easy for someone not so good with Internet thank you
9 mars 2026
Svar från AVRillo Conveyancing
Thank you for your kind review. We’re delighted to hear that you found the process straightforward and easy to follow, even without much experience using the internet.
It’s great to know the service helped guide you through everything with confidence. We truly appreciate you taking the time to share your experience and wish you all the very best moving forward.
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