Incorrect part sent after placing order.l, but the after sakes service was excellent. I got in touch with the sales team and duly got a reply from Olivia who arranged for both the delivery of the corr... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I would have given 5 stars for the excellent service and next day delivery, but gave 4 due to the contradictory information within the website. eg length of cable and price, so made choice time consum... Se mer
I ordered 280 gauge refuse sacks and this is exactly what arrived. Very strong sacks and I am very pleased that what I ordered I got. I have ordered from various companies claiming they are sending me... Se mer
Was not sure which replacement motor required and CS responded quickly. Ordered, arrived and now installed. Also filter sent but incorrect, again CS replaced by courier the next day. Excellent- you c... Se mer
Företagsinformation
- Leverantör av rengöringsprodukter
- Leverantör av reservdelar för vitvaror och hushållsapparater
- Företagsgrossist
- Leverantör av utrustning för industridammsugare
- Leverantör av vaktmästarutrustning
- Dammsugarbutik
Om Avern Cleaning Supplies (Internet) Ltd
Skrivet av företaget
We offer NEXT DAY delivery on selected machines & same day collection for majority of our items in stock. NEXT DAY MACHINES spares & accessories BOOK A machine DEMO janitorial
Our Vision
At Avern Cleaning Supplies, our vision is to create cleaner, safer, and healthier environments for everyone. We believe that cleanliness is not just a task; it's a way of life. We aspire to be the go-to source for cleaning products that empower individuals and organizations to achieve cleanliness and hygiene goals efficiently and sustainably.
Kontaktuppgifter
Unit E6/7 Blackpole Trading Estate East, WR3 8SG, Worcester, Storbritannien
- 0800 9788 499
- Sales@averncleaningsupplies.com
- averncleaningsupplies.com
4,6
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 91 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Avern Cleaning Supplies (Internet) Ltd
Hi Alan,
Thank you for your positive feedback, we're pleased to hear you've had a great experience with us and look forward to your continued support.
Kind regards, Avern
From start to delivery time was great
From start to delivery time was great
But my replacement motor didn’t work
They are sending me another replacement which I’m very great-full for
Hopefully all will be good and a fifth star can be added because everything else was spot on.
19 maj 2026
Svar från Avern Cleaning Supplies (Internet) Ltd
Hi Michael,
Thank you for your positive feedback, we're pleased to hear you've had a good experience with us. Please let us know if there's anything we can do to earn that fifth star.
Kind regards, Avern
delivered promtly and as described.
6 maj 2026
Svar från Avern Cleaning Supplies (Internet) Ltd
Hi,
Thank you for your positive feedback, we're pleased to hear you've had a great experience with us and look forward to your continued support.
Kind regards, Avern
Competitive pricing
8 maj 2026
Svar från Avern Cleaning Supplies (Internet) Ltd
Hi Jeff,
Thank you for your positive feedback, we're pleased to hear you've had a good experience with us and look forward to your continued support. Please let us know if there's anything we can do to earn that fifth star.
Kind regards, Avern
Delivery took place in an appropriate…
Delivery took place in an appropriate time frame and I was kept informed as to progress
5 maj 2026
Svar från Avern Cleaning Supplies (Internet) Ltd
Hi Stuart,
Thank you for your positive feedback, we're pleased to hear you've had a great experience with us and look forward to your continued support.
Kind regards, Avern
Svar från Avern Cleaning Supplies (Internet) Ltd
Hi Martin,
Thank you for your great review, we're glad we were able to help! We look forward to your continued support.
Kind regards, Avern
Numatic 32mm multiple size hoses
We purchased 2 of the Numatic 32mm Multi size hose’s as I was after a longer hose for reaching hard to reach areas like the ceiling. I assumed from the photo that the fitting for attaching the hose to the vacuum was locked together with the hose in the same way the original hose is. However, this isn’t the case and the screw fitting screws onto the hose by only a few turns. Subsequently on vacuuming, the tubing unwinds from the attachment and comes out, repeatedly! It also affects the seal. It’s infuriating. Purchasing this product coincided with the birth of my son so it was not my top priority and I was subsequently outside of the 1 month returns policy when I contacted Avern. They were prepared to offer me a replacement however on confirming I had the compatible vacuum it seemed pointless. It saddens me that on informing Avern (the manager) on a product that doesn’t work as expected and what I consider a misleading product image on their website, they were uninterested. Funnily enough there is no direct means of reviewing the products Avern sell.
4 augusti 2025
Omdöme utan inbjudan
Svar från Avern Cleaning Supplies (Internet) Ltd
Hello Gemma,
I am sorry you have experienced problems with the Henry hose. Upon investigation I can see that our customer care team responded to you promptly back in September and offered you either a replacement or a full refund. I can see you chose to have a full refund. We strive for a 5 star service, so please do let us know what could we do to improve and apologies again for the negative experience with one of our products.
Kind regards,
Avern
Excellent service as always
Excellent service as always, great prices and delivery was very quick.
30 april 2026
Svar från Avern Cleaning Supplies (Internet) Ltd
Hi Lewis,
Thank you for your great review, we're glad we were able to help! We look forward to your continued support.
Kind regards, Avern
Svar från Avern Cleaning Supplies (Internet) Ltd
Hi Cheryl,
Thank you for your positive feedback, we're pleased to hear you've had a great experience with us and look forward to your continued support.
Kind regards, Avern
Really helpful in sourcing the right…
Really helpful in sourcing the right replacement motor for my Henry quick delivery, great service
5 maj 2026
Svar från Avern Cleaning Supplies (Internet) Ltd
Hi Chris,
Thank you for your great review, we're glad we were able to help! We look forward to your continued support.
Kind regards, Avern
Good price came on time
5 maj 2026
Svar från Avern Cleaning Supplies (Internet) Ltd
Hi Reginald,
Thank you for your positive feedback, we're pleased to hear you've had a great experience with us and look forward to your continued support.
Kind regards, Avern
Svar från Avern Cleaning Supplies (Internet) Ltd
Hi Blair,
Thank you for your great review, we're glad we were able to help! We look forward to your continued support.
Kind regards, Avern
The product is as described
The product is as described, and even better because the description didn't mention an additional bag, but in fact it was included. Fast delivery, everything as it should be.
Thank you
5 maj 2026
Svar från Avern Cleaning Supplies (Internet) Ltd
Hi Peter,
I'm glad you found our website so helpful. We strive to be the best and are glad we were able to help you with your needs.
Kind regards, Avern
Good quality products
Good quality products, delivered on time, easy to order. Just the job.
11 maj 2026
Svar från Avern Cleaning Supplies (Internet) Ltd
Hi William,
Thank you for your great review, we're glad we were able to help! We look forward to your continued support.
Kind regards, Avern
great price and fast delivery next day.
11 maj 2026
Svar från Avern Cleaning Supplies (Internet) Ltd
Hi Gordon,
Thank you for your great review, we're glad we were able to help! We look forward to your continued support.
Kind regards, Avern
Everi strike again
Unfortunately they were let down by using Everi as the delivery company.
Had to play match the picture with the door in the street to find the item.
11 maj 2026
Svar från Avern Cleaning Supplies (Internet) Ltd
Hi Steven,
Sorry to hear you’ve had issues with your delivery. We always strive to provide a 5-star service, so please let us know if there’s anything we can do to put things right or improve your experience.
Kind regards,
Avern
I do not like to give a bad plug…
I do not like to give a bad plug however firstvtime using the mop heads fell to pieces, ive since ordered a more expensive one, it must have been a manufacturing fault.
11 maj 2026
Svar från Avern Cleaning Supplies (Internet) Ltd
Hello Martyr,
Thank you for taking the time to give us feedback. We strive for customer satisfaction, and I’m sorry to hear that your experience was only 1 star. Please do not hesitate to get in touch with us - our customer service team is always here to assist if any issues arise, and we would appreciate the opportunity to make things right.
Regards,
Avern
Arrived quickly
11 maj 2026
Svar från Avern Cleaning Supplies (Internet) Ltd
Hello Martyr,
Thank you for taking the time to give us feedback. We strive for customer satisfaction, and I’m sorry to hear that your experience was not 5 star. Please do not hesitate to get in touch with us - our customer service team is always here to assist if you had any issues.
Regards,
Avern
Still haven’t got everything I ordered.
11 maj 2026
Svar från Avern Cleaning Supplies (Internet) Ltd
Hello Johan,
I can see you have received the vacuum cleaner and additional bags that you ordered. Please accept my apologies for the delay on the dusting brush - this has left us today and should be with you soon :)
Kind regards,
Avern
Emailed them as I was not satisfied…
Emailed them as I was not satisfied with the product. They came back suggesting some solution tgat didn't work out. After that I emailed them again and requested refund, have not heard back since. Update: customer service team got back to me and I am very happy with how their handled it.
11 maj 2026
Svar från Avern Cleaning Supplies (Internet) Ltd
Hello Diana,
Sorry to hear you have had negative experience with us. Customer satisfaction is our priority, I will pass your concern to the relevant team to look into. We will get in touch with you shortly :)
Kind regards,
Avern
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.