My son had a simple no-fault claim (the other student party drove into his parked car at college and accepted fault straight away). Sonos referred us to ALS and the claim was quickly put into motion.... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Following a very stressful car accident that was not my fault, this company provided excellent support. They arranged a courtesy car—a new Volkswagen Polo—and the person who delivered it was both in... Se mer
Företaget har svarat
Fantastic company my insurance company said my car was a right off just because of a small dent ALS sorted me out a hire car while my car was being fixed and Dewies re[airs of Barnsley took my car Tue... Se mer
Företaget har svarat
I got rear ended sat at the lights while sat on my scooter.passed all my details and information on to Jenny who was super helpful and efficient.within 1 day was contacted by Cheryl,who fully explai... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
An industry leading accident management company, dedicated to helping people who have be involved in road traffic accidents. We specialise in credit hire and credit repair, ensuring that people who are not at fault for a road traffic accident remain mobile and be put back into their pre-accident position as quickly and as hassle free as possible. Our customers benefit from having a dedicated claims expert on hand to arrange everything, transportation whilst their car is off the road and no excess to pay, all whilst providing industry leading advice throughout the process.
Kontaktuppgifter
1 Livsey Street, OL16 1SS, Rochdale, Storbritannien
- 0800 009 3296
- claims@autologistic.co.uk
- autologistic.co.uk
4,6
Utmärkt
221 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very helpful and caring service
Very helpful and caring service and great customer service
22 juni 2026
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Hello Dym,
Thank you for your kind 5‑star review. We’re really pleased to hear that you found our service helpful, caring, and supported by great customer service. Providing reassurance and clear communication is exactly what we aim for with every customer.
We truly appreciate you taking the time to share your experience.
Thanks Again
ALS Team
Poor Claim Management, Unresolved Complaints and Disputed Charges
I had a very disappointing experience with this company following a non-fault accident claim.
Throughout the claim process, I was advised to communicate through ALS rather than dealing directly with the third-party insurer. My vehicle was subsequently sent to one of their approved repairers, S&S Repair Centre, where the quality of the repair became a major concern.
After collecting my vehicle, I identified a number of issues which I formally disputed, including concerns regarding the quality of the paintwork, visible defects remaining after repair and damage that was not present before the vehicle entered the repairer’s custody.
When I raised these concerns, I expected ALS to take an active role in investigating the matter, particularly as they managed the claim and arranged the repairs through their approved network. Instead, I was ultimately informed that the matter was between myself and the repairer, despite my complaint relating directly to work carried out through their claim management process.
I was also surprised to receive an invoice for an alleged windscreen repair relating to the hire vehicle. The hire records state that the hire ended on 01/06/2026, however I physically returned the vehicle to S&S Repair Centre on 29/05/2026 when collecting my own vehicle. No inspection was carried out in my presence, no damage was raised with me at the time and no vehicle return report was provided.They just sent the invoice after 13 days to pay for the windscreen damage.
The most frustrating aspect of this experience has been the lack of accountability and communication once concerns were raised. Rather than receiving clear answers and support, I have spent weeks trying to obtain updates regarding the repairs.They just ghosted me.
Based on my personal experience, I would not use this company again and I have escalated my concerns through the appropriate complaints channels.
29 maj 2026
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Dear Sir,
Many thanks for your review, although we are somewhat surprised to have received the same.
Our role in this matter was to establish liability and recover the cost of the repairs to the accident related damage to your vehicle, which we have duly done.
We note that your complaint revolves entirely about the calibre of repairs to your vehicle which in itself is somewhat confusing given that you willingly signed a Satisfaction Note confirming that you were happy with the repairs to your vehicle.
You then subsequently alleged that the repairs were substandard and made numerous unfounded and incorrect allegations in relation to the repairing garage.
You claimed that there was overspray due to their “being too lazy to take the bumper off”.
You were then furnished with CCTV footage of them removing the bumper, taking it to the Spraying Booth, painting the bumper, then re-affixing it to your vehicle.
You have now withdrawn this tranche of your complaint.
Similarly, you have alleged that they have damaged the bonnet by way of “painting it poorly”.
The repairing garage have confirmed and evidenced, that at no point have they, painted, polished or treated the bonnet, as they were instructed solely to repair the accident related damage – that being the bumper not the bonnet.
I have personally spoken to you for over 40 minutes to try to resolve your concerns, but it appears from that conversation and this review (and the reviews you have left the garage) that you are intent on an argument and not a satisfactory resolution.
As such, we shall leave you to proceed through your insurers, as you have now advised us that you are doing, and will eagerly await their confirmation that there has been no wrongdoing with the repairs undertaken to your vehicle.
Thanks Again
ALS Team
Svar från Auto Logistic Solutions Ltd
Hello Mr Munwor Sadiq,
Thank you for your feedback. We’re really pleased to hear you found the service very good and the process quick — that’s exactly what we aim for.
Thanks Again
ALS Team
Greenock
Following a very stressful car accident that was not my fault, this company provided excellent support. They arranged a courtesy car—a new Volkswagen Polo—and the person who delivered it was both informative and helpful ( Bravo for team Glasgow). The team on the phone were equally supportive.
I would recommend this company to my friends in the time of need, that is for sure.Thank you very much.
30 april 2026
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Hello Sladjana,
Thank you for your lovely review. We’re really pleased to hear that we were able to support you after such a stressful no‑fault accident. Making the process as smooth and reassuring as possible is always our priority.
It’s great to know the courtesy car — the new Volkswagen Polo — helped keep you moving, and we’re delighted to hear the delivery team in Glasgow made such a positive impression. We’ll be sure to pass on your kind words to them. Our phone team will also be very happy to hear your feedback about their support.
We truly appreciate your recommendation and are glad we could be there when you needed us.
Thanks Again
ALS Team
Fantastic efficient company
Fantastic efficient company, everything went very smooth start to finish, hopefully i wont be making a claim again, but if i do, i know who to contact, thanks again for a stress free experience.
15 april 2026
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Hello Murat,
Thank you for your fantastic 5‑star review. We’re really pleased to hear that everything went smoothly from start to finish and that the process felt efficient and stress‑free. That’s exactly the experience we aim to deliver for every customer.
We hope you won’t need to make another claim anytime soon, but if you ever do, we’ll be here to support you again.
Thanks Again
ALS Team
Camera install
Really Happy with the turn out, genuine parts used, fast install. We had Stuart come to fit our camera, he was very polite and friendly, explained the install process. Will be using them again
25 april 2026
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Hello,
Thank you for your great feedback. We’re really pleased to hear you’re happy with the camera installation and the quality of the parts used. It’s also fantastic to know Stuart made a positive impression — being polite, friendly, and clear about the process is exactly the standard we aim for.
We appreciate you choosing us and look forward to supporting you again in the future.
Thanks Again
ALS Team
Fantastic company my insurance company…
Fantastic company my insurance company said my car was a right off just because of a small dent ALS sorted me out a hire car while my car was being fixed and Dewies re[airs of Barnsley took my car Tuesday and i picked it up Friday , fantastic service . many thanks Alan
10 april 2026
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Hello Alan,
Thank you for your brilliant 5‑star review. We’re really pleased we could step in and help, especially after you were told the car was a write‑off over a small dent. It’s great to hear the process felt smooth, from arranging your hire car to having the repair completed so quickly.
We’ll be sure to pass your thanks on to the team at Dewies Repairs in Barnsley — they did a fantastic job turning everything around for you between Tuesday and Friday.
We really appreciate you taking the time to share your experience and are always here if you need our support again.
Thanks Again
ALS Team
I received a very professional process…
I received a very professional process in how the repairs to my car were completed. The communication when organising a courtesy car was excellent.
Can’t fault the service that I received.
23 mars 2026
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Hello Ray,
Thank you for your fantastic 5‑star review. We’re really pleased to hear that you found the repair process professional and that the communication around your courtesy car was clear and efficient. Providing a smooth, stress‑free experience is exactly what we aim for, so it’s great to know we delivered that for you.
We truly appreciate your feedback and are always here if you need our support again in the future.
Thanks Again
ALS Team
Great service from start to finish
Great service from start to finish. Courtesy car delivered next day, and picked up promptly. Can’t fault anything. Easy from start to finish
Repair was done to a very high standard.
21 februari 2026
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Hi David,
Thank you for your fantastic feedback. We’re really pleased to hear that everything felt smooth from start to finish and that your courtesy car was delivered and collected promptly.
It’s great to know the repair met your expectations and was completed to a high standard.
We truly appreciate you taking the time to share your experience and are always here if you need our support again in the future.
Thanks Again
ALS Team
Great Service
Great service, very reliable and responsive, five star treatment.
👏👏👏👏
29 januari 2026
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Hello!
Thank you for your wonderful feedback. We’re delighted to hear you found our service reliable, responsive, and worthy of five‑star treatment. That’s exactly the level of care we aim to deliver for every customer.
We really appreciate you taking the time to share your experience and are always here if you need our support again.
Thank You
ALS Team
Great to work with
Great to work with. No fuss. No drama. Supply them with the required information and let it all happen.
4 februari 2026
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Hi Allan,
Thank you for your great feedback. We’re really pleased to hear you found us easy to work with and that the process felt smooth and stress‑free. That’s exactly the experience we aim to deliver.
We appreciate you taking the time to share your review and are always here if you need us again in the future.
Best regards,
ALS Team
Received Excellent service from CHARLES COLLINS
I am very happy to say that i jave received wonderful service from CHARLES COLLINS from this company which i really appreciate because he has been very helpful and supportive and calmly handled evrything . I got very nice courtsy car .he has been giving quick response whenever i needed his help at anyy time. Very active staff and i would say i got exceptional service from him .
Highly recommend this company because of staff members like him.
Thank you so much for providing me with, my wife and our baby your wonderful service . It was a lot for us .
Thanks again♥️
30 januari 2026
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Thank you for taking the time to give us this amazing review.
I have passed this on to the team dealing with your case.
Thanks again ALS Team
Wonderful staff like CHARLES COLLINS
My experience with this company is excellent especially because of Charles Collins as he has been extremely supportive in each and every step of the process .He provided me courtesy car which was fabulous and was very polite . Because of the staff members like Charlie , I am gonna highly recommend this company to everyone . The service was exceptional. Thank you very much .
Again it’s CHARLES COLLINS who did everything very nicely and handled everything perfectly.
30 januari 2026
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Thank you for taking the time to give us this amazing review.
I have passed this on to the team dealing with your case.
Thanks again ALS Team
So helpful and takes the stress away
ALS had been such a great company from the start to end. They dealt with my claim from start to finish in such a reasonable time frame considering it was over Christmas and new year. Would recommend to anyone!
14 januari 2026
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Hello Shannah,
Thank you for taking the time to give us this amazing review. Our staff really appreciate it when people let us know that we have done well.
I have passed this on to the team who have dealt with your case.
Thanks Again.
ALS Team
Really helpful and very effective!!
Really helpful and very effective!!
Brilliant costumer service !!!
Best choice !!!
Many thanks
17 december 2025
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Hello AG
Thank you for taking the time to give us this amazing review.
I have passed this on to our claims department.
Merry Christmas and Thanks Again
ALS Team
Amazing service from start to finish
Amazing service from start to finish, would highly recommend.
From my car going in and picking up the courtesy car to dropping it back off, everything went smoothly 10/10
24 november 2025
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Hello Helen
Thank you for taking the time to give us this amazing review, we are glad to hear that everything went smoothly.
I have passed this review on to the team who have dealt with your case.
Thanks Again
ALS Team
I would say that I am very happy with…
I would say that I am very happy with the service they provide
24 november 2025
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Hello Angel S
Thank you for sharing your feedback. We’re so pleased to hear that you are very happy with the service we provided. Delivering a smooth and supportive experience for our customers is always our priority, and it’s wonderful to know we met your expectations.
We truly appreciate your kind words and look forward to assisting you again whenever you need us.
Thanks Again
ALS Team
Fantastic customer service
Fantastic customer service. Really friendly and helpful. Dealt with my accident so simply after I'd had a nightmare trying to sort it myself. Only wish I'd got in touch straight away.
11 november 2025
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Hello Mike Pinder
Thank you so much for your kind words. We’re delighted to hear that our team was able to make the process simple and stress-free after the difficulties you experienced trying to sort things yourself. Providing friendly and helpful service is at the heart of what we do, and it’s wonderful to know we made a difference for you.
We’re glad you reached out to us, and we’ll always be here should you need our support again in the future.
Thanks Again
ALS Team
Great service
To be honest I was nervous going through with this option, and I did contact every few days for an update as wanted to know what was happening, I did have my doubts. They gave us a courtesy car straight away and they got the job done and my car returned as promised - they are still dealing with the claim but have returned my car and have said that they will sort everything else.
18 september 2025
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Hello Michelle
Thank you for the amazing 5-star review.
We completely understand that the process can feel uncertain at first, so we’re really glad our team was able to reassure you throughout and keep everything moving smoothly. We’re pleased you received your courtesy car promptly and that your vehicle has now been returned as promised.
Rest assured, we’ll continue to handle the remainder of your case with the same care and commitment until everything is fully processed. We will only contact you if absolutely necessary.
I have passed this review on to the team who have dealt with your case.
Thanks Again
ALS Team
Auto Logistics took all of the stress away !!
Auto Logistics took all of the stress out of my claim, I was struck by another driver ant Auto Logistic Solutions made everything go smoothly and quickly, I would defiantly use them again, 5 stars out of 5, thank you to all of the team who acted fast and respectfully.
2 oktober 2025
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Hello Mark
Thank you for your fantastic feedback and 5-star rating! We’re so pleased to hear that our team helped make the process smooth and stress-free after your accident.
Your kind words mean a lot to us, and we’ll be sure to share them with everyone involved in your case.
We hope you dont need to use us again (we mean this in a good way).
Thanks Again
ALS Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.