My son had a simple no-fault claim (the other student party drove into his parked car at college and accepted fault straight away). Sonos referred us to ALS and the claim was quickly put into motion.... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I got rear ended sat at the lights while sat on my scooter.passed all my details and information on to Jenny who was super helpful and efficient.within 1 day was contacted by Cheryl,who fully explai... Se mer
Företaget har svarat
I spoke to Auto Logistic Solutions Ltd who took away all the hassle from myself having to claim on my own insurance and claimed everything from the other parties insurance company. From start to finis... Se mer
Företaget har svarat
Would not reccomend this service at all,poor communication had accident end of February still haven't had repairs done. Finally arranged for local garage to submit a quote and taken a week for enginee... Se mer
Företagsinformation
Skrivet av företaget
An industry leading accident management company, dedicated to helping people who have be involved in road traffic accidents. We specialise in credit hire and credit repair, ensuring that people who are not at fault for a road traffic accident remain mobile and be put back into their pre-accident position as quickly and as hassle free as possible. Our customers benefit from having a dedicated claims expert on hand to arrange everything, transportation whilst their car is off the road and no excess to pay, all whilst providing industry leading advice throughout the process.
Kontaktuppgifter
1 Livsey Street, OL16 1SS, Rochdale, Storbritannien
- 0800 009 3296
- claims@autologistic.co.uk
- autologistic.co.uk
4,5
Utmärkt
223 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Autlogistics
Autlogistics, handled everything and I received my payment very quickly, professional throughout
Don't lose out if you were not at fault with a car accident.
14 december 2024
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Hello Josephine,
Thank you for taking the time to give us this great review! We are glad to hear that you are happy with our service!
I have passed the review on to the people who have dealt with your case.
We hope you have a Merry Christmas.
Thanks Again.
ALS Team
Thankyou was pleased with everything
Thankyou was pleased with everything
1 november 2024
Omdöme utan inbjudan
This is my first time using als and…
This is my first time using als and couldn’t fault them they was excellent from start to finish will definitely be using them again thanks again great job
9 oktober 2024
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Hi Danny,
Thank you for taking the time to give us a great review! It is great to hear our team processed your case without fault.
I have passed this review onto the team who have dealt with your case.
Thanks Again
ALS Team
Svar från Auto Logistic Solutions Ltd
Hi Sophie
Thank you for the lovely review
ALS Team
This is the second time around I've…
This is the second time around I've been wuth auto logistics and I must say they are brilliant and fast workers I cannot recommend them enough.
16 september 2024
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Hello Salomi
Thank you for using us again, we are glad to hear of good experience! I have forwarded this review on to the team who have dealt with your case.
Lets hope you dont have to use us again eh?
Thanks again
ALS Team
Still waiting 4.5 months
To begin with I could not fault the help that I had received when my partner had an accident in my car. Communication was swift and after all the Id checks were completed a hire car was arranged.
The car arrived a day sooner than it should - great, but, was left out the front of the house, key given to my parents with a booklet then the lady left. Nothing was signed for or the damage on the car was not discussed. ( appreciate this is a 3rd party and not actual ALS)
I have had to do at least 90% of the chasing for my claim, any information that was requested was sent over. Pictures and videos were sent over once I’d finished work. To then get a phone call nearly 4 months later requesting the same information.
I have had to complete my own HPI checks as I was told my car had been written off previously, yet when I complete the check there was only 1. All this information I have had to find out and send over when it isn’t my job to do so.
I have messaged the whats app group, I have rang just to be told it’s in the hands of the 3rd party insurers. We’re chasing every other day. I have sent an email to the complaints department which should have acknowledged my complaint and got back to me within 5 days.. I’ve heard nothing. The complaint should have been settled within 4 weeks. I’ve heard nothing.
I have been told 3-4 different things when I ring up to see what problem is occurring at that time. Only to be told different things. I have had the car on loan now for 132 days, that’s costing someone £80 a day. We’re currently at £10,560 just for the renting of the hire vehicle. My claim is not even for a 3rd of that and I’m still waiting!
This really needs resolving promptly otherwise I will have to take it much higher!
2 oktober 2024
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Hello Leah
Thank you for your comments. I understand that this has now been investigated and you have spoken at length to my colleague who has explained everything in detail thus allowing you a better understanding of the situation and how we are endeavouring to assist you.
We are hopeful that a successful conclusion will soon be achieved in this matter and would like to think that you might be suitably appeased to remove the adverse review in due course.
Thanks Again
ALS Team
Swift response from Natasha
I had a car accident and was delivered a hire vehicle which had a puncture, after numerous phone calls and emails to the hire company, AA and garages in order to get the puncture repaid and get mobile again, it was so distressing and frustrating then I called auto logistics and spoke with Natasha who advised me she will get me another hire vehicle delivered at 8 am so I can get to work as I had 2 days off due to my accident.
Will recommend auto logistics
1 oktober 2024
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Hello Shazia,
Thank you for the amazing review, we are glad to hear that it worked out so well. I have forwarded this review on to the team who have dealt with your case.
Thanks again
ALS Team
Had a really good experience with ALS
Had a really good experience with ALS. Courtesy car was sent very quickly and they were able to provide a car similar to mine. The car was very clean when delivered. Thanks for a great service.
23 augusti 2024
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Hello Lovepreet,
Thank you for taking the time to give us this amazing review! We love to hear that everything was satisfactory and that you had a really good experience.
I have passed this review on to the team who have dealt with your case.
Thanks Again.
ALS Team
Had a really good experience with ALS
Had a really good experience with ALS. Courtesy car was sent very quickly and they were able to provide a car similar to mine. The car was very clean when delivered. Thanks for a great service.
20 augusti 2024
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Hello Steve,
Thanks for the awesome review! We are glad to hear that you had a really good experience with ourselves.
I have passed this review on to the team who have dealt with your case.
Thanks Again
ALS Team
Brilliant team from start to finish
My car was damaged in a collision on the 17th of July on the 18th I contacted Auto Logistic Solutions their team were amazing from start to finish keeping me informed throughout I received a my curtesy car on the 19th of July and my car was repaired by K. JAMES & SONS and was returned in perfect condition. I cannot thank the team at Auto Logistic Solutions enough and Keith and his Sons for the awesome job they did repairing my car.
18 juli 2024
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Hello William
Thank you for taking the time to share your experience with us. We are delighted to hear that our team at Auto Logistic Solutions provided exceptional service from start to finish. Your kind words mean a lot to us.
We’re also thrilled that K. JAMES & SONS did an outstanding job repairing your car, ensuring it was returned to you in perfect condition. We’ll be sure to pass on your appreciation to Keith and his sons.
Safe driving, and if you ever need assistance in the future, don’t hesitate to reach out. We’re here for you!
Thanks Again
ALS Team
This is the second time I have had the…
This is the second time I have had the need to use ALS. Communication was great again, and they arranged for everything to be completed quickly and easily. They have taken the stress out of dealing with a no fault accident.
14 augusti 2024
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Hello again Leigh,
And thank you for using our services a second time, we are glad that everything went quickly and easily.
I have forwarded this on to the team who have dealt with your case.
Thanks again ALS TEAM
I cannot praise this company enough
I cannot praise this company enough. I had an accident on a Saturday and by Monday I had spoken with a very professional, sympathetic call handler, I had a hire car arranged for me, repairs organised and with minimal fuss and form completions was put at ease with a seamless, stress free outcome. I was expecting the disruption to my life to last for months. I was kept informed every step of the way and I have no hesitation in recommending this company.
8 augusti 2024
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Hello Christine,
Thank you for taking the time to give us this amazing review. We are glad to hear that you had such a good experience with our service.
I have forwarded this review on to the team who have dealt with your case.
Thanks Again
ALS Team
Team was excellent they took all the…
Team was excellent they took all the stress out from my side, they took care every transporting the car, getting me a new hire car literally in hours, every time that I had a question where more than happy to reply and guide me.
Amazing experience
27 juli 2024
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Good Morning Aristeidis,
Thank you for taking the time to give us this amazing review! We love to hear that everything went really well for you.
I have forwarded this review onto the team who have dealt with your case.
Thanks Again
ALS Team
This company provided me with a hassle…
This company provided me with a hassle and stress free experience when an accident occurred with my vehicle. The employees went above and beyond to give me updates. I would like to specially mention Alan as he was very emphatic and helpful understanding our needs and demands and helping us out majorly it’s an understatement to say he went above and beyond.
19 juli 2024
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Good Afternoon Haider.
Thank you for taking the time to give us this awesome review, I have passed this on to Alans team leader and everyone worked on your case.
Thank you again
ALS Team.
Excellent service
Excellent service, very professional handled my claim process very swiftly.
12 juli 2024
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Hello Nashir,
Thank you for taking the time to give us this great review, we very much appreciate it. I have forwarded this review on to the team who have dealt with your case.
Thanks Again ALS Team.
I had very good experience
I had very good experience , everything was very good and professional.
8 juli 2024
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Hello Mir,
Thank you for taking the time to review our service. We are glad you had a very good experience.
I have forwarded this review on to the team who have dealt with your case.
Thanks Again
ALS Team
Neighbour doesn't no the size of her car.
What a good experience. From start to finish. All taken care of by Auto Logistics. They contacted me minutes after I put my claim in. My car was picked up on the Monday my hire car was dropped of to me ASAP. I picked my car up on Friday, it was all taken care of in two weeks. My car looks perfect again. I would recommend Auto Logistics and MT'S auto body repair Garage. Loanhead Edinburgh Scotland.
Thanks
7 juni 2024
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Hello Helen,
Thanks for giving us this awesome review! We always love to hear that everything has gone smoothly.
I have forwarded this review on to the team who have dealt with your case.
Thanks Again. ALS Team.
I had very good experience
I had very good experience , all good and very professional. I already miss the amazing car I had for 3 weeks from them ( replacing car)
Thank you
25 juni 2024
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Good Morning Roxana
Thank you for taking the time to give us this awesome review, we are happy to hear that you enjoyed your replacement vehicle.
I have forwarded this on to the team who have dealt with your case.
Thanks Again ALS Team
Untrustworthy
Avoid this Company, cannot be trusted, they only look after their own pocket, They change my final price at last minute after 2 months,
They are Dodgy all the way round.
avoid avoid avoid
3 juni 2024
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Hi Sammy Set,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with your experience. We want to clarify a few points regarding your concerns.
Firstly, we have not changed the final price of your assessment. The valuation was conducted by an independent engineer to ensure an impartial and accurate appraisal of your vehicle. It is important to note that the insurers, who are responsible for the payment, make the final decision based on their own assessment and criteria. They have adjusted their payment accordingly, independent of our initial evaluation.
We note that we have requested that you provide us with proof of your mileage and any other supporting evidence to better address your concerns. Unfortunately, we have not yet received this information from you. Providing these documents is crucial for us to advocate on your behalf with the insurers and ensure that your claim is handled fairly.
We strive to provide transparent and fair services to all our customers, and we regret any inconvenience you have experienced. Please feel free to contact us directly so we can work together to resolve this matter to your satisfaction.
Slow with zero communication.
Communication non existent, zero empathy whatsoever, actually made my whole serious crash situation ten times more difficult to handle . My anxiety and nerves have gone worse , should put these down as part of my injury claim amd I honestly feel so down .
14 maj 2024
Omdöme utan inbjudan
Svar från Auto Logistic Solutions Ltd
Dear Gavin,
Having spoken to you personally, I understand how challenging and overwhelming this situation has been for you. I want to assure you that your feedback is incredibly important to us, and we are committed to making things right.
I want to clarify that the communication delay you experienced was due to external factors beyond our offices. We have since resolved these issues, and I am pleased to hear that you are now satisfied with the way your case is progressing.
Your well-being is very important to us, and we want to support you through every step of this process so please do not hesitate to reach out to me directly if you have any further concerns or questions.
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