Auto Europe New Zealand Omdömen 

We booked three cars, on all three occasions we did not get the vehicle that we booked even though we followed the advise given and paid the extra in advance to secure the vehicles at the main airports, we were given vehicles within our class but had to stand our ground re our automatics that we booked, which made it difficult and uncomfortable at times.
At the main Paris airport they had no maps! not helpful
We were not shown how to use our in car GPS, which we got into trouble with as they are not reset from the previous user in regard to toll roads and non toll roads
Our first car was through Hertz and we found them to be very informative and gave good tips, sadly not something we experienced with Euro car.

The website was easy to use and the communication was clear and prompt.
The car pick-up was an easy process in Heidelberg and the staff were very helpful. The vehicle, while not the one we ordered, was great and performed extremely well.
The return of the vehicle in Munich was a little hectic as we misread the address so had difficulty finding the correct location. The return process was quick and easy.
Overall we were very happy and would recommend Auto Europe to anyone looking to rent a car in Europe.

We hired the car from nice gare and the pick up was straight forward and easy although the Ibis car park is narrow but then alot of streets in France are narrow so it was good practice. The car However was a problem. While not old it had not stood up well to the rigours as a rental. The brake was a particular problem. It is a button and unlike the same model we had in London this one did not have a mechanism to stop it rolling backwards when the brake was off and so we had to straddle the clutch and accelerator which is neither good for ones nerves or the car. The car also at time seem to lack power and this occurred a couple of times on the motorway and yet at other times it was fine. Over all the rental was alright but the problems with the car distracted significantly from what was otherwiswe excellent service by the company.

error in name so they requested I send copies of passport drivers licence and both sides of credit card. This was a rational process up till 10 years ago

The pick up of the car at Rome Train Station gave us some concern as rather disorganized and time consuming. Staff rather casual...
When we returned the car in Pisa we had good service very quick and friendly.

Quick response to initial enquiries about renting a car for our UK holiday & a great special deal at the time.
We booked Europcar through this site & while the car was excellent (Vauxhall Astra Elite diesel), the pick up procedure with them at their Heathrow branch was an absolute nightmare...take a number and basically wait in a huge queue of people for over an hour!! Very poor system & will never pick up at this branch again! Drop off at Edinburgh airport by comparison was amazing, with the depot easy to find & friendly staff to help :-)
Would definitely recommend Auto Europe as we found them easy to deal with, great deals from time to time & the whole rental experience (apart from Heathrow & that's not Auto Europe's fault!) went with out a hitch. Thank you.

Hired a 10 seater van from Europcar Zurich via Auto Europe. With 6 of us travelling we had many questions which the booking agent was able to research and return with answers. The Volkswagon Caravelle was an excellent vehicle for European wanderings. It was easy to drive with heaps of storage for all baggage and comfortable for passengers. By booking through Auto Europe we save at least nz$1000 so this made our trip more economical.

Hired a compact car out of Avignon. Good staff handled the paperwork but the car was supposed to be undamaged. Had to go back to get actual damage shown on form, twice. Car not cleaned. Ridiculous that had an environmental penalty charge because the car was automatic with no corresponding benefit that the car was a very thrifty hybrid. Staff tried to upgrade us with a GPS when the car was already fitted with one. Car went well but smaller than we had expected.

We hire new black "Mercedes C" in Dresden (only took 10 min to deal with paperwork, multilingual staff, nice and professional service), GPS full tank and etc... Done about 3000 km through Europe (visited 8 countries) return in Paris, Always answered telephone support line, car was perfect to us, powerful and economical, stunning looking and comfortable to drive. Highly recommend. Thanks AUTO EUROPE.

We had great friendly service when we picked the car up, it ran like a gem for the whole rental period, and drop off at Heathrow was as painless as possible for such a place.

We had good service and the car was fine. We picked it up from a garage in Gard du Nord in Paris and the exterior has not been properly washed.

the service we received was brilliant. clean car. awesome drop off service. could have informed us of the unusual new motor in the car!

The autoeurope company arranged a car through AVIS car hire in the UK. Avis staff were the most incompetent staff I have encountered. I had booked a car for 8 weeks whilst traveling around the UK. The only exception was that I had to book a car with them a day earlier than expected. All hiring of both durations were paid for by credit card online. I was assured when I collected the vehicle on the 2 July that I could keep the same vehicle for the 24 hours, plus the remaining 8 weeks, as I was traveling south and not returning North to Newcastle. The lady checked with the manager and this was fine. After the first 24 hours with one contract, I rang to confirm the following day that the new car hire contract had begun. I was assured on the phone that this was fine. The company had taken a swipe of my credit card for security purposes. The car was due back on 22 August, however I had returned earlier as I ahd to leave the country on 19 August, however all was paid for back in April online! However, I was billed from the 1 Aug to 19 August when I returned the car. Upon investigation, it turned out that a member of staff had apparently closed the account on 31 July and restarted a new contract from the 1 August, hence the overpayment of 19 days. However, I had paid for the car up until 22 August, which was the original due back date. On the day of returning, the customer service representative tried to rectify the situation and speak to the Manager. I was flying out of the country on that day and could not wait around for the manager to respond. The cust rep assured me that the payment would not come out of my account and he apologized for their oversight. I provided proof of payment for the entire 8 weeks, plus the first 24 hours extra day hire. The rep took a copy of all of this evidence and proof of payment. I flew out to Dubai on 19 August and after two days I checked my credit card balance - only to discover that AVIS had charged my account the bill I was given the same day I had returned the vehicle - 19 August. I immediately telephoned the company and expressed my concerns, to which the rep was confused about. When he looked into the system, he realised what had happened. He also assured me that this was their mistake and someone had closed the account and reopened the account on 1 August, therefore showing that I have charges! I demanded that the money is fully refunded as soon as possible, but have still not received it. I would NEVER use this company again. I have spent almost twice the amount of money I was expecting and have been robbed of $652! When will I get my refund???????????

At first I wasn't too impressed, I booked an Audi A1, but was 'upgraded' to a Opel Meriva because the A1 wasn't available, personally I felt this was a downgrade, although the extra space and better fuel economy probably worked in my favour, so couldn't complain.
Initially I felt the car wasn't in the best condition, a bit messy and some existing damage not recorded on the forms... but at my next destination & car hired from another provider, I was also 'upgraded' but I was shocked! the car was very worn with high K's & lots of cosmetic damage... It made Europe car look fantastic in comparison.

So in short I would actually recommend them & use them again myself, the car was late model with low k's and in 9/10 condition, service was fast and efficient

on arrival at autoeurope pick up it was very busy at heathrow branch but apart from wait i was teated promtely and quickly i was given good advice to upgrade to a bigger car it was a shock to be told to go outside and just pick a car this was all to much for an old jet lagged kiwi so we just chose a colour and the best size boot and off we went

I found the deal (SOO much cheaper than anyone else) on the internet and thought there must be a catch!
Read through all the detail and couldn't find a single reason not to go ahead.
The car was immaculate almost brand new. And the staff were friendly and helpful.
Unfortunately when I picked it up I found that the "wording" of the detail around the accident excess meant I would have to pay 1000 GBP should I have one, so I ended up paying an extra 60 pound approximately on top of my original quoted price for hire to bring the excess down to a more affordable 250. It was good I did. On a major motorway and changed lanes to get off an off ramp and a pallet had fallen off the back of a truck, I couldn't get back out of the lane in time to avoid it totally and clipped it. Lost the hub cap and put a small "dent" in the rim of the wheel hub. I paid nearly the full 250 to cover this. ALSO I'm lucky I had travel insurance which should hopefully reimburse me.
I think I just about paid for a new wheel for the car. Pretty disgusting really.
Also the guy when I returned the car acted like I'd commited a massive sin against humanity and brought the car back in pieces. I felt so guilty and really it's a vehicle I mean this stuff happens. I hadn't backed it into a fence!

Booking with Auto Europe was so easy. They found exactly what I needed. I definitely recommend them.

We vnjoyed the VW Golf Blue Motion though were a bit surprised to find no handbrake! But it handled hill starts no problems. Petrol consumption was good and every trip we took was a smooth ride.

We were not told who we rented through Auto Europe are a broker. It took an hour to find out we were hiring an Avis car, we were supposed to have two insured drivers but Avis knew nothing so would only insure one driver, unless we paid extra. having chosen this deal as it included two drivers we were very disappointed.
This was not Avis fault but poor information from Auto Europe.

We picked up our Dacia Duster ( which was supposed to be a Renault Scenic ) from Rodez Airport.. There was some initial confusion by me in that I was looking for an Auto Europe Customer Counter. However I soon sorted that out. There was a hold up in that I could not produce the voucher that was supposed to have been emailed but which we never got.. However we were soon on the way and the Dacia did us proud. It had ample room for 4 kiwis and our luggage. The diesel was very economic and easy to drive .We drove on a variety of roads from rural to the A75 and over and under the Millau bridge ( an engineering wonder) We had the car for six days and handed back at Montpellier rail station, which was very convenient for us. It took a bit of of mangled school boy French to work out how to lift barrier arms to the carpark and to find the dropbox for keys but all worked out in the end. I would recommend that you advise non Europeans that the hire contract is with Europe Car and also ensure they get the voucher. Also some advice on car handover at end.( ie no personal contact) ie if we had been in a hurry things could have been difficult. I would certainly use your service again. Lionel Joyce Auckland NZ.