AUTODOC - Ireland Omdömen 

ottimo sito, prezzi nella media, l'unica cosa la spedizione secondo me 10 euro è tanto specialmente su piccoli ordini

I ordered parts for two different vehicles. The parts for one of them was correct but as for the other vehicle they sent incorrect air filter, diesel filter,rear brake pads and rear caliper slide kit. When I looked to return the incorrect items the excepted my return request but said I needed to pay for the postage. The items were clearly wrong for my vehicle, in particular the car I ordered the parts for is 2008 and was discontinued in 2012 but the rear brake pads clearly show the correct model car but from 2016 onwards.
I then opened a chat which was painful to say the least. First of all I got the run around with generic AI answers and only when I demanded to be put in contact with a human did I get a real person. You'd think that might have improved the situation. All they did was keep stating terms and conditions and ignored my reasons for the complaint. After a lot of over and back I was told that the issue would be sent up the line and that I'd be contacted within 24 to 48 hours. 3 weeks later I had to make contact again after hearing nothing and yet again the exact same run around.
Needless to say they stills didn't address my issue and kept stating terms and conditions. I then asked for a transcript of our contract and kept getting ridiculous replies asking how they can help and thanking me for my patience. I had to ask numerous times to get the transcript as I said I was going to contact consumer rights. Didn't make any difference and actually got a condescending reply from one person. Eventually when I got the transcript it was only for today and didn't include my previous contract 3 weeks ago even though the chat was a the one as where I had just tapped the continue chat button.
Twice before I've had issues with incorrect items. On both occasions when I made contact to organise a return they said that I was liable for the return cost. On both occasions I argued my case and on both occasions the sent me a paid postage label.
Definitely will never be purchasing here again

This time my Order has arrived at the best time so fast in one week I got my order thanks guys and good quality

Perfect service and part for very reasonable price. Very happy!

I bought products from AutoDoc few months , many times orders , First I think is a good company , untill last month their product due to transactions had problems and I text them many times, than got my refund nearly one month time , the last order , they didn't package the gear oil well , let all the oil leaking to other products and smash all the 4 car bulbs , I took photos show them the bulb boxes damage and full of oil , they ask me measure the leaking oil for them , and ask me give them the prove light bulbs not work , please understanding after the small boxes all smach inside and full of gear oil will it work , they dont want to respondsible for them , keep on ask me to prove it, such company , I dont buy things from them anymore , not worth . Order ID 175607223 , 2x Bosch H9 bulbs (1987302082) 2x Quinton high beam bulb (QBL711)Febi Bilstein transmission fuild x10 leaking , (40580) , your team email me serverial times , keep asked me information again and again , make me closed the claim, this case already due to few weeks , untill 2 days ago , I close your claimed and close my account to your AutoDoc company , I bought many parts for Ireland company , never happen like your company .

Volevo segnare ancora la grandissima professionalità di Mariano di Autodoc che mi ha consigliato i dischi freni anteriori e relative pasticche per la Mercedes di un amico. Cortesia e grande professionalità di Mariano mi fanno pensare ad Autodoc ogni qualvolta ho bisogno di ricambi auto per me e per familiari / amici.

I have a 2018 BMW X5 - there are 2 problems with the car - a faulty sensor measuring exhaust pressure and 2 front wheel bearings, i fitted the wheel bearings and sensor.
the bearings are of such poor quality - the new bearings are noisier than the old worn bearings - i fitted the sensor and the problem got worse.
I read the other reviews about auto doc about returns and communications so I haven't bothered contacting them, all i can say is low prices for parts has back fired, now I have to buy the BMW parts and do the work again. never again with auto doc!!

This is a revised review of my experience with this company because the previous version was reported to this website for advertising/promotional content? So here goes again.
I recently ordered a set of brake discs and pads and what a mistake it turned out to be. When I went to have the work carried out, it turned that the pads were about half an inch too small for my setup. I contacted customer services and boy what a s**tshow! Immediately the blame is put on me, first for not verifying the part with one of the in-house experts. I didn't understand where to do this. I just add items to my basket, taken to checkout, select shipping and payment method and that is it. Secondly, I am told that I did not select the safe order option at checkout? I didn't see this (I have since been told that this option is not available in my region!)
As it turns out, there are three subsections towards the bottom of the item page - OEM, SIMILAR ITEMS and COMPATIBLE VEHICLES. Upon selecting OEM, there is small print and I mean small!! Part of it states that before placing an order to check the OEN in the description of the item. But nowhere does it state to contact the technicians for compatibility before ordering as all the customer service agents kept telling me afterwards. The app is such a fancy setup with a 3D car assembling itself and all show but user friendly it is anything but! I had three different customer service agents, each one repeating the previous one with the last one being very sharp with me! I explained again my situation but I was told I did not follow the correct procedure and that they have protocols to follow. I was told quote "since the official procedure requiring verification by our technicians using the VIN was not carried out prior to purchase, the return shipping costs remain entirely your responsibility"! There is a garage section in the app which has all my car's details including the VIN!!! When I explained this and asked them are they serious!!? The VIN is bulletproof!! It is as definitive and guaranteed as you can get. I have been ordering car parts for almost 28 years and never once have I had a wrong part by using the VIN, NEVER. Again, each time customer service stated that I did not follow the correct ordering procedures and that I must pay the return costs. That is, to Poland no less. Autodoc.ie is not an Irish website at all. €18 to ship the items to me and€30 to return (they have since agreed after a lot of toing and froing as an exception to forward me a free return label. Wow. Really big of them!) Where the hell do they source customer service. They are nothing short of ridiculous. In hindsight, before ever ordering anything I would just check out all reviews of a company on Trustpilot and especially the one star reviews. I am not suggesting that everyone else do this of course. In future I will shop local or on the online stores that offer free returns, no questions asked and most importantly from a customer point of view.....NO BLAME!
Furthermore, I have recently been informed that the parts were not suitable for my car because the VIN I provided was for a Peugeot car and not a Toyota. The number they shared with me was a number I had never seen before and I informed them that they must be looking at someone else's account. I got a reply saying that indeed a mistake was made and that an agent must have provided the wrong number to the technicians. Yet again, the familiar blame game and more importantly yet again not a hint of an apology. Not ever has an agent apologised in any shape or form. It turns out that even using my correct VIN both items I ordered are now incompatible with my vehicle, though the website continues to highlight they are suitable!? Long story short, I can return the brake pads as they are unused. The brake discs however have been installed by my mechanic at a cost of €120 and now I have two choices. On one hand have them removed and scrapped (they cannot be returned) and replace with compatible ones. Or I can take my chances and drive around nervously with my compatible/ incompatible brake discs for my Toyota/Peugeot!

Sono sempre molto contento di chiedere delle informazioni a Mariano , è una persona molto determinata che sa aiutarti molto professionalmente

Ordered an intake manifold the thieving fraudsters sent out a plastic wing mirror cover and will not engage with me since. Do not order anything from the site it is easier to send your money directly to a nigerian prince

Ho avuto un problema con un acquisto e sono stato seguito da Mariano, che si è dimostrato fin da subito estremamente cortese, disponibile e professionale. Ha ascoltato con attenzione la situazione e si è impegnato per trovare una soluzione, riuscendo a risolvere brillantemente il problema.
Un ringraziamento particolare a Mariano per la gentilezza e la serietà dimostrate. Un'assistenza clienti così fa davvero la differenza. Consigliatissimo!

Einfach alles reibungslos geklappt

Part delivers on time and was exactly as ordered!

Had the reversing sensors I wanted and delivered on time.

Servizio clienti eccellente!!Cliente da diversi anni,Mi sono sbagliato codice su un prodotto, tempestivamente il servizio clienti mi ha affiancato per scambiare l' articolo a loro spese , grazie servizio eccellente!!

Good value, great that parts for my older car are still available at reasonable prices, prompt delivery

Mariano del servizio qualità si è dimostrato disponibile e premuroso sin da subito nel risolvere nel più breve tempo possibile l’inconveniente creatosi per un reso. Puntualità, cortesia, affidabilità ed efficienza che lo hanno contraddistinto per lo svolgimento della pratica hanno come risultato un 5 stelle per questa mia recensione.

Ottimo sito, servizio clienti ottimo nel gestire problemi ed a togliere ogni dubbio riguardo hai pezzi acquistati